The document provides details about the facilities and areas of a hotel. It discusses the front of house areas that guests interact with like lobbies, corridors, guest rooms, and elevators. It also outlines the back of house areas including laundry, housekeeping, and food preparation departments that support hotel operations. The document categorizes different types of hotel rooms from basic to presidential suites and provides specifications for various hotel facilities.

1. LITERATURE
STUDY
HOTEL

2. INTRODUCTION
The Hotel, Formerly A Business
Offering Accommodation And
Catering, Often With Exclusive Flair,
Has Today Become A Complex And
Efficient (Mass) Service Provider
Business With A Wide Spectrum Of
Possibilities (Conferences, Wellness,
Holidays)
THERE ARE TWO MAIN AREAS IN
THE HOTEL
1 : FRONT OF THE HOUSE .
2 : BACK OF THE HOUSE .

3. THE PROGRAM SEPARATED INTO TWO AREAS INTO FOUR MAIN
CATEGORIES
1: GUEST ROOMS
2: PUBLIC AREAS
3: THE BACK OF THE HOUSE SUPPORT AREA
4:COVERED NON CONDITIONED EXTERIOR AREA
FRONT OF THE HOUSE
•THE GREETING AREA IS KNOWN AS THE FRONT OF THE HOUSE .
THE FRONT OF THE HOUSE COMPRISES EVERY AREA THAT THE GUEST WILL SEE
; LOBBIES, DINNING SPACES , REST ROOMS , PASSENGER ELEVATIONS ,
CORRIDORS, HOTEL ROOMS ETC.
BACK OF THE OFFICE
•THE BACK OF THE HOUSE ,WAS WHERE FOOD WAS PREPARED AND WHERE THE
GUESTS’ SERVICE AMENTIES WERE TAKEN CARE OF.
•THE MAIN FUNCTION OF THE BACK OF THE HOUSE ; LAUNDERING ,
FOODSTUFFS , WALKIN , HOUSEKEEPING SUPPLIES , AND A GREAT MANY
OTHER ITEMS MUST BE NOTICED .

4. TYPESOFHOTEL
1 STAR
A 1 STAR HOTEL IS A BASIC OR NO–FRILLS ACCOMMODATION VENUE THAT OFFERS
LIMITED AMENITIES. IT’S IMPORTANT TO NOTE THAT A 1-STAR RATING DOESN’T
MEAN THE VENUE IS DIRTY OR UNSAFE. YOU CAN THINK ABOUT IT AS A SMALL
(USUALLY FAMILY RUN) PLACE TO DROP YOUR LUGGAGE AND GET SOME SLEEP.
2 STAR
A 2 STAR HOTEL IS STILL WITHIN THE BUDGET RANGE, AND IT MAY BE
INDIVIDUALLY OWNED, ALTHOUGH IT USUALLY IS PART OF A BUDGET HOTEL CHAIN.
BEDROOMS IN 2 STAR HOTELS SHOULD HAVE A TV AND PHONE, BUT DON’T EXPECT
THE LATEST TECHNOLOGY. A RESTAURANT AND HOUSEKEEPING SERVICES ARE
OFTEN AVAILABLE.
3 STAR
A 3 STAR HOTEL IS A MID-RANGE OPTION THAT OFFERS A HIGHER STANDARD OF
COMFORT AND HAS A MORE CONTEMPORARY STYLE. TYPICAL AMENITIES MAY
INCLUDE A GYM, BUSINESS CENTRE, ROOM SERVICE, CABLE TV, AND VALET
PARKING.

5. 4 STAR
A 4 STAR HOTEL IS AN UPSCALE PROPERTY OFFERING VERY HIGH STANDARDS OF
SERVICE AND SUPERIOR COMFORT. HERE YOU CAN EXPECT TO FIND AMENITIES
LIKE DESIGNER TOILETRIES, PREMIUM BEDDING, CONCIERGE SERVICE, A
WELLNESS OR SPA CENTRE, SWIMMING POOL, AND HIGH-END PICK UP
SERVICES, LIKE A LIMOUSINE. MANY BOUTIQUE HOTELS FALL WITHIN THIS
CATEGORY.
5 STAR
A 5 STAR HOTEL IS A LUXURY HOTEL THAT OFFERS FIRST-CLASS STANDARDS OF
SERVICE, AMENITIES, AND COMFORT. TYPICAL AMENITIES IN LUXURY HOTELS
INCLUDE PERSONALISED GREETING, COMPLIMENTARY SERVICES LIKE IRONING,
FRESH FLOWERS, A PERSONAL BUTLER, IN-ROOM JACUZZI, ACCESS TO MULTIPLE
RESTAURANTS (SOME OF WHICH MAY BE AWARD-WINNING VENUES), ON-SITE
GOLF COURSES, ETC.
THE STAR SYSTEM IS MOSTLY USED IN EUROPE AND NORTH AMERICA. IN OTHER
PARTS OF THE WORLD STARS MAY ALSO BE USED, BUT THE STANDARDS
DIFFERENT FROM THE ONES WE HAVE DESCRIBED ABOVE.
IN ADDITION TO STARS, HOTEL CATEGORIES CAN ALSO BE DEFINED BASED ON
OTHER CRITERIA, SUCH AS LOCATION, CLIENTELE, OR THEME.

6. TYPESOF HOTEL
Urban Hotels
Are Usually Properties Located In Major Urban Centres And
Ideal For Traveller Interested In City Breaks Or Who Want To
Enjoy Easy Access To Public Transportation, Restaurants,
Museums, Shops, Etc.
Beach Resorts
In Many Cases, These Are All Inclusive Hotels With A Seaside
Location And Focused On Offering Leisure And Relaxation
Options.
Ski Hotels
Offer Easy Access To Ski Slopes And Are Built Around Winter
Sport Activities Like Snowshoeing, Ice Skating, Snowboarding, Or
Sledding.

7. Hotels By Clientele
You Can Also Find That Hotels Are Classified Based On The Type Of Guest They
Target. For Example, Business Hotels Will Have A Wide Range Of Amenities For
This Traveller Type, Such As Meeting And Conference Rooms, High-speed
Internet, Airport Pick-up, And A Business Centre.
Then There’s Family Hotels, Which May Have A Kids’ Club, Restaurants That
Offer Children’s Menus, Dedicated Play Areas, Or Baby-sitting Services. At The
Other End Of The Spectrum We Find Adults-only Hotels, Which Are The Perfect
Getaway Choice If You’re Looking To Celebrate A Special Occasion Like A
Wedding Anniversary Or A Honeymoon.
Themed Hotels
Last But Not Least, Themed Hotels Offer Specific Travel Interests. Common
Categories Include Gastro Hotels (Perfect For Foodies), Spa Hotels (Which
Focus Around Well-being And Relaxation), Wine Hotels (Often Located In Or
Near Vineyards To Offer A Complete Experience To Wine Lovers), And Retro
Hotels, Decorated And Set To Take Travellers Back In Time.

8. FACILITIES
FRONT OF THE HOUSE
•GUEST REGISTRATION
•ADVANCE RESERVATIONS
•MAIL AND KEYS
•CASHIER
•ADMINISTRATIVE AREA
•RESTAURANT FACILITIES
•LODDIES
•ELEVATORS
•GUEST FLOOR CORRIDORS
•GUEST ROOM
•GUEST WASHROOM / BATHROOMS
•ROOM CLOSET
•GUEST FLOOR SERVICE SPACE
•BANQUETING FACILITIES

9. FACILITIES
•BACK OF THE OFFICE
•LAUNDRY FACILITIES
•HOUSEKEEPING DEPARTMENT
•FOOD AND BEVERAGES SERVICE
1FOOD FLOW
2FOOD PREPARATION
3BUSSING AND WASHING
4KITCHEN SUPPORT SPACES
5EMPLOYEE FOOD SERVICE
•MECHANICSL AND MAINTENANCE
SPACES

10. FRONT OF OFFICE
GUEST ACCOMODATION:
THERE ARE 7 TYPES OF ROOM IN
A FIVE STAR HOTEL.
#BASE LEVEL ROOMS
#LITTLE BIGGER ROOM
#ROOMS WITH A VIEW
# ROOMS WITH LOUNGE AND
CLUB AXCESS
#JUNIOR SUIT
#THE SUIT
#THE PRESIDENTIAL SUIT

11. 1. Base Level Rooms
Often Described As: Deluxe Room Or
Superior Room Or Standard Room
They Might Be Called Deluxe Or
Superior, But These Are Essentially Base
Level Rooms With Standard Features –
Like A King Bed, Safe, Bathroom With A
Rain Shower (Mostly No Bathtub), Tea-
coffee Maker, A Work-desk With Chair
And Probably A Small Sofa. Good For
Most People Unless You Are Planning A
Long Stay.

12. 2. Little Bigger Rooms
Often Described As: Premium Room Or Executive Room
Essentially The Same As Base Level Rooms, Just A Little Bigger. Some
Hotels Might Throw In A Few More Amenities Or A Bigger Bathroom
Instead Of A Bigger Room. Not Really Worth Paying Extra For In Most
Cases.

13. 3. Rooms With A View
Often Described As: Sea View Room Or
Ocean View Room Or Pool View Room Or
Garden View Room Or City View Room Or
Lake View Room Or Mountain View Room…
You Get The Point
Most Hotels Charge A Premium For The
View. Room Would Be Same As Other
Category Rooms But You Will Get A Better
View. Sometimes Might Be Worth Paying
For.

14. 4. Rooms With Lounge Or Club Access
Often Described As: Club Room Or Executive Room Or Premier Club Room Or
Business Class Rooms
These Are The Rooms That Might Be Worth Extra Dollars. You Get Access To The
Hotel’s Lounge That Offers Free Breakfast, Evening Tea/Coffee, Snacks, Cocktails
And Access To Business Services Like Xerox, Printouts Etc.

15. 5. Junior Suite
Often Described As: Executive
Suite
Here’s Where The Luxury Begins.
Junior Suites Have A Living Room
Or Area Attached To The
Bedroom, An Extra Washroom,
Bigger Sofa, Bathroom With A
Bathtub (Mostly) Etc.

16. 6. The Suite
Often Described As: Grand Suite Or Royal Suite Or Deluxe Suite
Expect A Separate Living And Bed Rooms, Big Bathrooms With Several Amenities,
Walk-in Closet And At Times A Kitchenette. Some Hotels Also Offer Exclusive Menus
Prepared By Top Chefs. This Is Like Staying In A Big 1 Bedroom Apartment Inside A
Hotel.

17. 7. The Presidential Suite
One Night Stay In A Presidential Suite In Any
Hotel Will Probably Cost You More Than A 2
Month Stay In Some Other Room In The
Same Hotel. But Then It’s The Ultimate In
Luxury A Hotel Has To Offer. Often Reserved
For Top Ministers, Celebrities Or
Industrialists, A Presidential Suite Offers A
Huge Bed Room, A Big Living Room, Table
With 6 Or More Chairs, Bathtubs,
Whirlpools, Jacuzzi And Sometimes Even A
Gym, Library, Live Kitchen, Private Pool Etc.

18. CASHIER
A hotel cashier collects money from guests for their lodging accommodations
and any other fees they may incur during their stay, including parking, valet,
room service and telephone or computer use fees. ... Her job normally
entails answering guest inquiries regarding fees and services.

19. ADMINISTRATIVE OFFICE

20. RESTAURANT FACILITIES
•Entrance Lobby. The Size Is Primarily
Determined By The Number Of
Personnel To Be Served.
•Queue. The Queue Is The Space Between
The Entrance Lobby And The Serving
Area And Is Determined By The Serving
Capacity, The Serving Methodology, And
The Payment Style.

21. •Cashier Station. The Cashier
Station Accommodates Patron
Payment, And The Configuration,
Location And Number Of Stations
Are Determined By The Number
Of People Served, Food Delivery
Methodology, And The Payment
Style. Payment Options (Cash,
Credit, Pre-paid Meal Cards) Must
Be Determined Prior To Design.
•Serving Area. The Serving Area
Accommodates Ordering And
Delivery Of Food To Patrons And
Is Determined By The Food
Delivery Methodology And The
Payment Style. The Design Of The
Serving Area Impacts The Serving
Capacity And Must Be
Coordinated With The Queue And
Dining Area.

22. •Dining Area. The Dining
Area Accommodates Patron
Eating And Relaxation. It Is
Determined By The Number
Of Personnel To Be Served
And Meal Schedule And
Duration As Expressed By
Turnover/Serving Capacity
And Seating Capacity. The
Design Must Also Be
Coordinated With The Food
Delivery Methodology And
Bussing Approach.

23. •Kitchen And Preparation Areas. The
Kitchen And All Food Preparation
Areas Are Determined By The Number
Of People To Be Served, The Food
Delivery Methodology, The Menu, The
Bussing Style And The Storage
Capacities.

24. •Storage. Storage Areas Accommodate
Stocks Of Subsistence (Consumables)
And Non-subsistence, E.G., Tableware,
Cleaning Supplies. The Areas Are
Determined By Analysis Of The Menu,
The Number Of Personnel To Be Served,
And The Defined Delivery Cycles.
•Loading Dock. The Loading Dock Must Be
Coordinated With Storage
Requirements.

26. ELEVATOR
Typical Elevator Cab Sizing For A Standard
Guest Elevator Is 6'-8” X 5'-5”. However,
Minimum Sizes Will Vary By The Franchise As
Part Of Their Brand Standard Requirements.
Some Projects Will Also Require A Stretcher
Elevator

27. CORIDOR
Corridors Should Be Level And
Unobstructed. Minimum Width Of Corridors
Should Be 1500 Mm With Wheelchair
Turning Spaces Of 1800mm X 1800mm At
Regular Intervals. There Should Not Be Any
Protruding Objects Up To A Height Of 2
Metre From The Floor Surface.

28. WASHROOMSALLOTEDINGUESTROOMS
A Standard Toilet Is About 40 Cm Wide
And 60 Cm Deep And For Comfort You
Need A Minimum Space Of Say 80 Cm
Wide Too Allow A Bit Of Elbow Space. A
Standard Washbasin Is About 60 Cm Wide
And 50cms Deep Which Will Need A
Minimum Of Say 10cms Elbow Room On
Each Side.

29. WASHROOMSFOROUTSIDERS

30. ROOM CLOSET
Most Wardrobe Cabinets Typically
Are 24 Inches Deep, But Can Be As
Narrow As 18 Or Even 12 Inches In
Depth. Height Also Depends On
Application, But Standard Height Is
Usually No More Than 72 Inches.
Width Varies Anywhere From
Between 24 Inches To More Than 96
Inches.

31. PARKING
The Accessible Parking Bay Should : – Have Minimum Dimensions 4800 Mm X
3600 Mm; – Have A Firm, Level Surface Without Aeration Slabs – There Should
Be A 900mm Wide Clear Path Leading To The Entrance Of The Premises From
The Parking

32. LAUNDRY FACILITIES

33. HOUSEKEEPINGDEPARTMENT

34. ROOM SERVICE

35. FOOD AND BEVARAGE SERVICE