Listening To The Needs Of Business Owners
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The document discusses challenges in communicating technical capabilities and limitations to business stakeholders. It emphasizes that business owners often have unrealistic expectations due to lack of technical knowledge. The key is to understand requirements, explain tradeoffs clearly using plain language and visual tools, and set proper expectations regarding complexity, costs and timelines involved in development. Trust and respect between technologists and business owners is important to have open discussions around technical constraints and finding the best solution.
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Listening To The Needs Of Business Owners
- 1. Kate Carruthers Ark Group Conference Communicating Web Capabilities & Limitations 16 May 2008, Sydney
- 28. May 2008 © Kate Carruthers
- 35. May 2008 © Kate Carruthers RULES You only have 100 points total. You can allocate them between options but it cannot total more than 100 points. Example 0 100 0 100 0 100 0 100 Cost Quality Schedule Scope
Editor's Notes
- We technologists are often being asked to deliver things that are impossible given the constraints within which we must deliver them. Delivery of web solutions is one such area. The problem begins with business people who have some ideas about what they want, but who do not understand the technical domain sufficiently to understand how expensive or complex those wants are to fulfil. Some of the issues that we face in building software for business people include: understanding their real requirements; finding effective ways to listen to the needs of business owners; helping business people understand trade-off options to meet client and end-user needs; how to move beyond egos and agendas to the real issues; and how to clarify business requirements to meet expectations. Another important thing we need to achieve is how to explain the advantages and disadvantages of requested web projects. In the short time available I will attempt to address these issues. This work is licensed under a Creative Commons Attribution-Noncommercial-Share Alike 2.5 Australia license http://creativecommons.org/licenses/by-nc-sa/2.5/au/