The document discusses strategies for improving listening skills. It identifies several common faults in listening such as prejudice against the speaker, external distractions, premature evaluation, and semantic stereotypes. It also discusses the purposes of listening, including gaining new information and ideas, questioning evidence, and improving one's own communication skills. Finally, it outlines the benefits of good listening such as permitting better communication, indicating interest to the speaker, helping listeners obtain useful information, and creating better understanding of others.