The document discusses important skills for being a good listener, including being attentive, receptive, seeking information, and evaluating what is heard. It outlines factors that can affect listening such as physical/mental state, the speaker, prejudices, and the environment. Some tips for controlling these factors include being well-rested, focusing on the message, keeping an open mind, and adjusting the physical environment. The document also discusses techniques for listening critically such as identifying the speaker's goal and main ideas, looking for supporting details, and paying attention to nonverbal clues and emphasis.

1. LISTENING AND EVALUATING