1. Lisa Zschuschen
70 Highland St.
Worcester, MA 01609
Cell: 508.718.7438
Email: lisaz530@yahoo.com
PROFESSIONAL EXPERIENCE
Salvation Army ARC, Worcester, MA December 2015 to February 2016
Chef’s Assistant
Chopped, sliced, seasoned and prepared meals, including all meats, vegetables, starches and desserts 3 meals a
day, 5 days a week for 110+ adults in a rehabilitation setting
Practiced portion control, recipe maintenance and leftover management for all foods, according to menu that
was printed weekly and frequently changed
Managed, supervised and trained all employees in chef’s absence
Interglobal Medical Call Center, Worcester, MA December 2012 to September 2013
Customer Service Representative
Placed and received up to 200 plus calls per day to welcome clients to their new health plan; answered any and
all questions regarding clients’ health insurance policy, eligibility for state-subsidized health care and/or finding
appropriate contact details for escalated issues
Potpourri Group, Inc., Whitinsville, MA September to December 2012 (seasonal)
Call Center Representative
Answered 100 to 130 calls per day to place orders, tracked orders and resolved any/all customer issues
regarding the catalog order they placed
Responsible for any/all customer service related issue that came up for the 13 catalogs served daily
H&R Block, Worcester, MA January to April 2009 & 2010 Tax Seasons
Client Services Coordinator
Greeted and welcomed all clients for tax preparation; ensured clients were matched with suitable tax preparers
Booked, confirmed and canceled all appointments; processed payments for all transactions
Ensured supplies were stocked and office was clean and organized
Sun Life Financial, Wellesley Hills, MA January 2007 to November 2008
Case Coordinator
Processed new business application files for Universal and Variable Life Insurance policies for the Underwriting
Department of a global financial services company
Built and organized client files by compiling applicant’s personal information and anything else required by
Underwriters to gauge company risk and determine life insurance eligibility
Promoted to the Direct Processing Unit, a high-profile team that worked exclusively with banks and wire-houses
(Bank of America, Wachovia, Raymond James and others) after only 3 months
Was direct contact for agents, brokers and regional vice-presidents for any new business matter
Cambrooke Foods, Framingham, MA April 2003 to November 2006
Client Services Manager
Managed a staff of 3 Client Services Representatives
Processed and reviewed 3 order management systems for food, formula and Canadian orders for the 300 orders
shipped weekly; visited the company’s food manufacturing facility weekly for Quality Control checks
Communicated with customers, insurance companies and state governments, schools and hospitals and UPS
regarding delivery issues
Salsberg & Schneider, Boston, MA November 2002 to January 2003 (Temp Position)
Legal Assistant
Prepared letters, motions and legal briefs on immigration, criminal and civil legal matters for state, federal and
appeals courts and The Supreme Court using Westlaw, internets searches and news
2. Maintained client files, answered client concerns on telephone and in person
Lisa Zschuschen
Page Two
Cell: 508.718.7438
Email: Lisaz530@yahoo.com
Community Advocate, Westborough, MA October 2002 – October 2004
Contributing Writer
Attended town events and meetings, including Board of Selectman and School Committee
Interviewed residents and officials and write articles, varying in length and content, for local newspaper
Software Magazine, Framingham, MA June 2001 to June 2002
Staff Writer
Researched, wrote and edited stories for Software Magazine and its related websites, including
http://www.softwaremag.com/and http://www.esecurityplanet.com/, using MS Word, Excel and ACT databases
Maintained meeting schedule for three editors; Met with CTOs, CIOs and product managers, for product
updates, announcements and news about the software industry
Assisted vendors with information, facts and support for editorial opportunities
Boston Police Department, Boston, MA January to June 2000
Media Relations Spokesperson
Maintained daily news clip file for employees of Boston police headquarters, enabling quick access to police
developments and articles of interest
Organized press conferences for police commissioner, police staff and members of the Boston media
Acted as spokesperson for Department on a variety of police related issues; wrote press releases
Organized and maintained office of 2 full time police officers, director and administrative staff
Boston Globe West Weekly, Framingham, MA January to June 1999
Editorial Assistant
Researched, wrote and edited articles for the West Weekly section of the Boston Globe
Assisted reporters with fact checking and research, using search engines, Globe archives and interviews
Maintained office of advertising and editorial staff through mail, phone, fax and copying duties
Coordinated meetings, interviews and appointments for advertising and editorial staff
EDUCATION
Northeastern University, Boston, MA June 2002
Bachelor of Science in Journalism and International Affairs (minor), GPA 3.4 (cum laude)
Activities: Northeastern News writer 1997-2001; Student Government Senator 1997-1999, Study Abroad participant
2001 and 2002
STUDY ABROAD EDUCATION
University of Pittsburgh, Pittsburgh, PA January to May 2002
Study Abroad participant: Semester at Sea
Activities: Visited and studied in 11 countries, wrote for Seawatch News, spoke at Take Back the Night
against domestic violence, performed service visits for several charities in Chennai, India and Hong Kong,
PRC
Monash University, Melbourne, Australia January to June 2001
Study Abroad participant
Activities: Attended classes in Political Science and World Affairs; Wrote for school newspaper, Lot’s Wife, traveled the
entire country and became certified scuba diver
