1. Lorna A. S. DePaul
4216 S.E. Steele St.
Portland, OR 97206
816-304-1319
PROFESSIONAL EXPERIENCE:
Allstate Insurance Tigard, OR 4/2013-Current
Inside Technician Processor, Property (Claims Level 3) 3/2016-current
 Support IT team as they review, modify, and pay mitigation estimates
 Assist vendors and customers via phone and email; answer questions regarding
documentation, format issues, payment, and submission protocol
 In-person assistance with property adjusters, regarding submission protocol and correct
procedure when handling both and in and out-of-network vendors
 Document and track vendor and customer-related complaints and issues
 Process, audit, and pay various estimates
 Attend weekly collaboration meetings with IT team, other departments, and upper
management
 Handle inquiry calls
 Complete other duties as assigned in a professional, extremely fast-paced environment
Property Claims Service Specialist, Contents Specialist (Claims level 2) 3/2015-3/2016
 Handled OAS claims across five states (Oregon, Washington, Idaho, Alaska, and Hawaii)
 Supported Large Loss Property Contents Claims Adjusters
 Researched public and legal records as necessary
 Created and compiled personal property estimates
 Accurately priced, coded, and summarized inventories
 Issued payment to clients, vendors, and additional participants
 Handled inquiry calls
 Downloaded and/or scanned various documents into claims
 Communicated with customers regarding their contents and estimates
Large Loss Property Claims Adjuster, Contents Field Adjuster (Claims level 1) 9/2014-3/2015
 Handled personal property homeowner insurance claims across five different states
(Oregon, Washington, Idaho, Alaska, and Hawaii), averaging 4-6 new claims weekly
 Investigated, analyzed, and determined coverage and protocol specific to the individual
policy, loss, and state
 Researched public and legal records as necessary
 Field work: Met with clients, took inventory when a loss took place locally, semi-locally
 Explained coverage, procedure, and options to clients following a loss
 Worked with clients to establish an accurate summary and fair payout of all personal
property lost or affected by a covered peril
 Worked with a variety of mitigation and content vendors, reviewed vendor invoices as
the cleaning, storage, and inventory of all contents is completed

2. Auto Liability Claims Adjuster (Claims level 1) 4/2013-9/2014
 Investigated, negotiated, and settled auto liability claims in a fast-paced, high-volume
environment. Received 25-30 new claims weekly. Established liability and/or settled an
average of 20-25 claims weekly. Handled pending roster of 20-30 claims at all times
 Routinely settled small, soft-tissue injury claims
 Executed precise, professional and confidential recorded statements for the purpose of
investigating, establishing, and preserving evidence and liability
 Researched public and legal records as necessary
 Issued payment to clients, claimants, and mechanic or body shops
Kivel and Howard, LLP Portland, OR 11/2012-4/2013
LegalShield Customer Service Representative
 Represented LegalShield Insurance in a professional and assuring manner as clients
reported time-sensitive, complicated, and distressing legal issues
 Averaged 30-50 client calls a day, fielded questions and explained benefits of
LegalShield services
 Set up client intakes, typed dictation, executed data entry, coordinated calls
 Scheduled client telephone appointments with attorneys, tracked intakes
Davison Van Cleve, P.C. Portland, OR 7/2012-11/2012
Legal Assistant
 Typed, proofread, and edited various legal documents and briefs
 Accessed various Government websites for research and information purposes
 Filed both paper and electronic documents, answered phones, execution of general
office management
 Fielded client and other firm-related questions
 Completed other duties as assigned in a professional, extremely fast-paced environment
Freelance Writer, Server Portland, OR 1/2011-7/2012
 Wrote articles for online and printed publications
 Waited tables, hosted, and made specialty coffee beverages at various restaurants

3. Tek Serve New York City, NY 1/2010-7/2010
Macintosh Computer Intake Assistant, Customer Service Representative
 Daily multi-tasking; performing a number of simultaneous job duties including the
assessment of defective computers, database entry and customer service in a
professional, fast-paced environment. Determined how best to assist clients as they
came in with a variety of computer issues
The Pitch Weekly Kansas City, MO 4/2005-6/2011
Freelance Writer 1/2009-6/2011
 Wrote both online and print articles for The Pitch Weekly, Kansas City, Missouri’s weekly
alternative paper
Writer/Editorial Assistant 1/2007-1/2009
 Conducted interviews, wrote articles for publication in The Pitch Weekly,
 Routinely met multiple deadlines in a professional, fast-paced publication environment
 Editorial Assistant duties included writing, research, fact checking, data entry, website
maintenance, preparation of freelance payroll and acting as a liaison between the public
and Pitch editors
Production Designer, Layout Editor 7/2006-12/2006
 Worked with advertising representatives on a daily basis; foremost duty was creating ad
designs and executing ad changes
 Designed, built and maintained ads for print in paper and online
 Resized camera-ready ads as needed. Layout Editor responsibilities included laying out
weekly editorial copy and photos
 Worked with art director and editorial department on text, photo and layout changes
 Responsible for loading copy online
Clubs Editor 4/2005-7/2006
 Conducted interviews, wrote reviews of local clubs for online and print listings
 Field Worker; drove to several locations a week, interviewed venue owners and patrons,
gathered information through personal, on-site experience
 Worked with music editor and editor on various written and online projects
 Maintained both online and printed concert and nightlife listings
 Wrote various articles for publication
EDUCATION University of Missouri- Kansas City 2004 Bachelor of Arts in American Studies
*GPA 3.4/4.0 *Honors in American Studies
Portland Community College 2011-2013 Continuing Education; Investigative, Legal, Criminal
Justice, and Computer classes
Oxford Seminars: TESOL/TESL/ESL 2009 Received ESL certification in a classroom setting

4. VOLUNTEER EXPERIENCE: Extensive volunteer experience within various groups, including
ACLU, ACLU2, MADP (Missourians to Abolish the Death Penalty). Assisted in the organization
and execution of large fundraisers. Have walked from house to house in a (successful!) effort to
register people to vote, manned voting registration tables and various bake tables.
COMPUTER SKILLS Extensive experience with both Macintosh and P.C. operating systems.
Extensive experience in Microsoft Word, Outlook, NextGen, XactAnalysis, Accurint. Proficient in
Microsoft Excel, Microsoft Access, Microsoft PowerPoint, Adobe Acrobat, Photoshop, Illustrator,
QuarkXPress, FileMaker, Gyro Dispatch, Timeslips and Rumba databases.