M. William Fontana has over 15 years of experience in healthcare administration, nonprofit work, and independent contracting. His career highlights include establishing multiple successful campaigns that increased client populations and community engagement. He has experience managing teams of employees and volunteers in settings such as healthcare facilities and nonprofits. Currently, he works independently on various tasks through the Task Rabbit platform, maintaining a 100% positive review rating.

1. M. William Fontana
2032 Dorchester Avenue #2 Dorchester, MA 02124 ♦ (617) 501-6903 ♦
mwf76@outlook.com
Career Highlights
 Implementation and oversight of front end revenue cycle
 Successfully established and ran multiple campaigns, while significantly increasing client
population and community engagement.
 Designed and created multiple award winning, cutting edge campaigns in the non-profit sector
that were nationally recognized, taught and duplicated.
 Created and developed a team of more than twenty employees and over one-hundred volunteers,
which involved opening, staffing, advertising, and promoting a new facility from the ground up,
providing over twenty services at any given time.
Work History
Task Rabbit- Boston, MA May 2013-Present
Various Duties/Independent Work
 Task Rabbit is a skill based application where the client sends a request to the company. Push
notifications are sent to my phone. Tasks are assigned to employees who show consistency and good
reviews. I currently have a 100% top review.
 I work with animals, pet sitting, and dog walking, bringing pets to and from grooming and medical
appointments, ensuring pet hygiene, home cleanliness with regard to said pets, and pet play time.
 Cleaning, reorganizing and designing rooms in private residences or offices.
 Event Planning and execution, booking talent, sending out invitations and various other tasks related to
any given event.
 Administrative duties such as filing copying and typing.
Boston Medical Center- Boston, MA May 2013-May2014
Patient Services Coordinator-Administrative Practice Support-Bariatric/Podiatry
 Responsibilities include keeping track of rotating RN and NP schedules and accommodating practice
physicians and Medical Case Managers according to rotating schedules.
 Registering patients for the Tropical Medicine and Travel Clinic and advising patients based on CDC
guidelines for travel overseas according to epidemiological occurrences.
 Triaging at risk pulmonary patients according to risk and need.
 Secretarial and administrative tasks, answering phones and booking client appointments and registration
AIDS Action Committee – Boston, MA September 2012–November 2013
HIV Counseling and Testing/Substance Abuse Specialist
 Responsibilities included exceptional customer service including an empathic bed side manner while
testing clients for HIV using UniGold testing technology.

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 Providing culturally competent and appropriate referrals to different community based organizations
depending on the client's needs.
 Reporting statistical data to the Boston Public Health Commission and the Department of Public health
regarding demographics and disease rates.
 Counseling people on a short term basis who are addressing issues such as substance use, depression
and trauma and working with a Social Worker to triage these clients into outpatient care or if necessary
inpatient detoxification or for inpatient care for acute mental health issues.
 Attending networking events to promote services offered by AIDS Action Committee.
 Working with a team of volunteers and delegating responsibilities to them as needed.
Fenway Community Health – Boston, MA April 2005 - October 2012
Peer Outreach Worker April 2005-August 2005
 Assessing and identifying high risk populations for HIV and STI’s and providing appropriate interventions
and educational forums, identifying “teachable moments” while in the community, and providing
appropriate interventions or if necessary education.
 Speaking to school boards, students, political figures and media to gain access to underserved
populations in order to implement educational forums and interventions based on specific demographic
need.
 Development of educational forums used in many community settings ensuring cultural and linguistic
competency.
 Marketing and using various forms of media and other modes of communication to provide and
advertise services to marginalized and underserved, “hard to reach” populations.
Case Manager - August 2005-February 2006
 All previous duties including HIV counseling and testing using the Ora quick test system, facilitated
groups and reported statistics and data to funding streams, which included but were not limited to, the
Centers for Disease Control, The Massachusetts Department of Public Health and The Boston Public
Health Commission and attendance at, and often developing and providing ongoing trainings throughout
the year.
 Provide substance abuse counseling/case management, community education, and referrals for patients
into additional health services including detoxification facilities and outpatient treatment centers.
 Attended all necessary trainings across the country, city, state, and within the institution itself.
 Maintaining patient adherence in treatment for medical and behavioral health appointments as well as
adherence with all treatments suggested. Development of treatment modalities including home visits for
end of life care, working closely with medical and behavioral health providers to ensure the best
possible treatment.
 Developing and creating the Health Navigation tool used to treat cancer patients to treat patients living
with HIV/AIDS as well as substance users and high risk populations.
Health Navigator/Substance Abuse Specialist/Team Leader - February 2006-October 2012
 All previous duties including management of a team of volunteers, staff, and peers to promote and
deliver Health Navigation model of treatment.
 Developing, branding and promoting New Champions and Resist Meth campaigns to combat crystal
methamphetamine use among MSM and other vulnerable members of the community.
 Training, managing and maintaining a group of over 300 volunteers, 15 staff and countless peers to
deliver and market outreach endeavors in the community related to Resist Meth and New Champions
interventions.
 Designing, advertising, marketing and implementation of the first Suboxone treatment groups for opiate
users as well as more than ten different groups including The Transgender Support Group, The Bisexual
Men’s Group, various substance use groups and supporting other groups already in existence at the
facility.
 Assisting with the creation and marketing of Living Well, A community event that provided education
and intervention to over two-thousand members of Boston’s LGBT community.

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 Collaborating with other community based organizations to ensure access to all Fenway services and
when appropriate referral into a more suited agency tailoring needs of patients based on cultural
competency.
119 Salon Group – Boston, MA October 2002-April 2005
Overnight Concierge Manager July 2003-April 2005
 Managed all aspects of salon operations including salon staffing, payroll and managing the front desk,
including reception coverage.
 Working closely with salon owner to properly advertise and market salon products and services,
recruiting make-up artists, hair dressers, and various other beauty experts to ensure a full service salon
focusing on multiple services in one visit with the inclusion of properly advertised salon merchandise.
 Salon inventory and loss prevention including services rendered.

Salon Receptionist October 2002-July 2003
 Coordinated client scheduling and ordering of salon supplies. Maintaining an appropriate atmosphere
including décor and salon cleanliness.
 Served as assistant to salon hairdressers and coordinated over 18 schedules
Education & Technical Summary
Bunker Hill Community College- September 2011- Present
Associates in Liberal Arts
 Scored extremely high grades on the English portion of the admissions process and effectively
entering advanced writing and Literature courses.
 Maintained a GPA of 3.5.
 Recommendations from multiple professors available upon request.
U-Mass Boston-
Boston, MA – Certification in Alcohol and Drug Counseling- September 2006-June 2007
 Completed all class work with a 3.6 GPA, took The Massachusetts state board exam and obtained my
license in Substance Abuse Counseling.
 Completed an internship working under the supervision of an LISCW.
 Maintained yearly requirements for continuing education units.
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