Uploaded byChris Skinner
Life's a glitch
The document discusses the challenges and changes in the banking sector due to the digital revolution, highlighting the need for banks to adapt to modern technologies and customer demands. It outlines insights from industry leaders and provides case studies of established banks and innovative financial models. The content emphasizes that banking has transformed into a technology business, with a focus on data and rapid evolution in services.
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Life's a glitch
- 1. Chris Skinner @FSClub and@Chris_Skinner www.thefinanser.com © Chris Skinner. All rights reserved.
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- 4. Becoming Digital isthe challenge for all, as customers demand new services focused upon 21st century technologies. The challenge is that most of us are stuck with systems built in the last century. In this age of the mobile internet, where cloud computing allows anyone to scale from small to big data and back again, we are all wondering what to do to evolve our businesses to this new model of servicing and processing. This book provides the answers for a Digital Bank strategy through the insights of one of the markets leading practitioners providing case studies, knowledge and opinion in order to show the way forward. Digital Bank not only includes extensive guidance and background on the digital revolution in banking, but also in-depth analysis of the activities of incumbent banks such as Barclays and new start-ups such as Metro Bank in the UK, as well as disruptive new models of banking such as Alior Bank in Poland and FIDOR Bank in Germany. Add on to these a comprehensive sprinkling of completely new models of finance, such as Zopa and Bitcoin, and you can see that this book is a must-have for anyone involved in the future of business, commerce and banking. “Chris Skinner is simply one of the most brilliant minds in banking, and he’s always an entertaining read.” The Financial Brand commentary when awarding Chris Skinner’s blog the Reader’s Best Banking Blog Award © Chris Skinner. All rights reserved.
- 5. Life’s a glitch Bankingis a technology business We have moved from control to chaos How can banks handle IT? © Chris Skinner. All rights reserved.
- 6. Life’s a glitch Bankingis a technology business We have moved from control to chaos How can banks handle IT? © Chris Skinner. All rights reserved.
- 7. “It is justthree years since we rolled out our new internet banking service, and yet we are replacing it already.” CIO, UK Bank © Chris Skinner. All rights reserved.
- 8. It took 13years to get two million customers using Internet banking; it took just two months to reach that number for mobile banking. Barclays Bank © Chris Skinner. All rights reserved.
- 9. © Chris Skinner.All rights reserved.
- 10. Banking is just data “Informationabout money has become almost as important as money itself .” Walter Wriston, CEO/Chair, 1967-1984 “Banking is just bits and bytes.” John Reed, CEO/Chair, 1984-1998
- 11. © Chris Skinner.All rights reserved.
- 12. © Chris Skinner.All rights reserved.
- 13. © Chris Skinner.All rights reserved.
- 14. © Chris Skinner.All rights reserved.
- 16. © Chris Skinner.All rights reserved.
- 17. © Chris Skinner.All rights reserved.
- 18. Life’s a glitch Bankingis a technology business We have moved from control to chaos How can banks handle IT? © Chris Skinner. All rights reserved.
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- 24. Molly Katchpole (Bank ofAmerica)
- 29. © Chris Skinner.All rights reserved.
- 31. © Chris Skinner.All rights reserved.
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- 33. Aaron Barr (HBGary)
- 35. © Chris Skinner.All rights reserved.
- 36. © Chris Skinner.All rights reserved.
- 37. © Chris Skinner.All rights reserved.
- 46. The times, theyare changing 1964 1994 1974 2004 1984 2014
- 47. Technology 1960s – 2000s 2000s+ Slow Corporate Secure Simpler Control Fast Consumer Insecure Complex Chaos …and banks are a technology business © Chris Skinner. All rights reserved.
- 48. Bank Technology 1960s –2000s 2000s+ If it isn’t broken, don’t change IT. It is broken, how are you going to change IT. © Chris Skinner. All rights reserved.
- 49. Life’s a glitch Bankingis a technology business We have moved from control to chaos How can banks handle IT? © Chris Skinner. All rights reserved.
- 50. © Chris Skinner.All rights reserved.
- 51. © Chris Skinner.All rights reserved.
- 52. © Chris Skinner.All rights reserved.
- 54. Chris Skinner Email: chris.skinner@fsclub.co.uk Website: www.fsclub.net Blog: www.thefinanser.com LinkedIn: Chris Skinner TheFinancial Services Club Facebook Page: Chris Skinner The Financial Services Club Twitter: @FSClub @Chris_Skinner