Part one of a two-part presentation, by Amber Nicholson (University of Otago) and Julie Stretch (Wanaka Public Library), on Document Delivery (Interlibrary Loan) - comparing a large academic library with a regional public library. Presented at the LIANZA Otago Southland LA Day, May 7, 2015.

1. Document Delivery /
Interlibrary Loan
Comparing a large academic library
with a regional public library

2. Presentation format
Presented by Amber Nicholson (University of Otago) and Julie Stretch
(Wanaka Library)
● Te Puna interloan - an overview
● University of Otago
o Use and users
o Facts and figures
o Sources
o Challenges
● Wanaka Library
● Any questions?

3. Te Puna Interloan - an overview
● 88% of New Zealand libraries use Te Puna Interloan
● Te Puna Interloan facilitates borrowing from, and
lending to, NZ and AUS libraries
● Te Puna Interloan uses VDX - an OCLC tool
● Jointly administered by LIANZA and the National Library
of New Zealand
● Uses a web interface for initiating, responding to and
monitoring requests throughout the Interloan process
● Allows for charging and reciprocal arrangements

4. University of Otago - Use and users
● ‘Get It Interloan’ used by University staff, students;
Otago Polytechnic staff, students; Hospital staff
● Provides access to books and scans from anything we
don’t hold
● Links into purchase-on-demand
● Free for most items

5. Facts and figures
● 12 staff, across 6 branches, including
o Supply Anchor
o Domestic Requesting Anchor
o International Requesting Anchor
o Flexible Delivery Librarian
● ~10,000 requests for our clients each year,
of which 7,000 are filled
● ~5,000 items supplied from our collections,
of which ~500 are supplied overseas
● Over 90% free to our clients

6. Sources
DU uses a variety of sources, normally in this order:
1. Free local sources (reciprocal arrangements)
2. Subito (copies) - based in Germany
3. Other local sources (NZ and AUS)
4. National Library of Medicine (copies) - based in USA
5. OCLC
6. Other international sources, eg:
a. The Diet Library, Japan
b. ProQuest (theses)
c. British Library

7. Challenges
● Workload!
● Speed of supply, both to and
from Otago
● Navigating international
waters
● Maintaining a client-centred
focus
● Lending from multiple
collections

8. Any questions?
Statistics gathered from University of Otago internal data; Te Puna Interloan
Images on slide 4 from University of Otago website;
other slides are author’s own images (Amber Nicholson)
Consultation bay image used with permission - taken by Kate Thompson, Law Library, University of Otago