This document is a cover letter and resume from Laurel Hill for a spa director position. The letter summarizes Laurel's 10 years of experience in the spa industry working in various roles, including as a massage therapist, esthetician, spa manager, and director. She has a degree in spa and hospitality management and has worked at several high-end spas. The resume provides further details on her education, training, work history and accomplishments in the spa field.

1. Laurel Hill
(801)661-3143
LHoceans@gmail.com
Dear ,
I have worked in the spa industry for ten years and improved my skills in all areas of the spa
industry. It is my passion, desire, talent, and hard work to follow my dreams that has brought me to be
considered one of the best in my field, to have an outstanding client base and to be fluent in all aspects of
Spa. I have regularly been told that I am one of the best in the field and have always strove to build
business practices based on integrity and strong financial management. It has always driven me to
succeed and to be able to grow.
I love to create a space for people to come and create change,wholeness, and peace. I love to
recommend and sell products that improve people’s lives and the beauty of their personal experience.
From all walks of life I have worked on people who need spa. I have worked with celebrities,
Professional athletes, and C.E.O.’s as well as professionals from all walks of life and paraplegics to
provide five star services consistently and with excellent management while being financially lucrative.
I graduated in 2005 from the Utah College of Massage Therapy at the top of my class. I have
been a Nationally Certified LMT since 2005 and have had the honor of working on two of the Presidents
of AMTA (American Massage Therapy Association). In Park City, I had a private massage business from
2007-2012 with clients that I generated and maintained. It was a consistent and high end clientele
including the President of Mira Max Films Daniel Bastich, Claude Lemouix and family (Hockey World
Cup two time Champion) and other amazing people. My business included financial management,
Marketing, and business planning.
I’ve worked at many leading spas and trained with many product lines. I’ve helped to create
menus, treatments,and train staff on our treatments and massages. In those years I’ve trained with such
product companies as Yonka Paris,Eminence Organics, Aveda, Phytomer, Rhonda Alison, Elemis and
more. I’ve received a facial and trained at the Las Vegas Spa Convention with the Founder of Eminence
Organics. I’ve been at the lead of sales for the Grand Summit Spa for two years in a row, and Aveda used
my techniques to create a protocol for sales. I’ve also chosen the products to retail and use in the spa
treatments. I have bought and sold realestate successfully for five years.
In Spa Management I’ve graduated from University of California Irvine in the Spa and
Hospitality Management Program, a leading program in Spa Management for the industry whos President
of the Board is Susan Ellis the founder of ISpa. The core subjects include Human Resources Recruitment
and Retention, Services and Treatments, Positive Leadership in Spas and Hospitality, Introduction to Spa
Operations, and Financial Management for the Spa. My elective courses were Spa Marketing and
Branding, Building and Sustaining High Quality Systems, and Green Development and Design. I am also
a Master Esthetician and have worked as a Lead under Jessica Barrett at Club Lespri.

2. Laurel Hill
(801)661-3143
LFJHILL@yahoo.com
OBJECTIVE: To obtainThe Spa Directorpositionforacompanywithintegrity,excellentservicesand
businesspracticessetinplace.Toworkwithor buildan outstandingteamand to grow inthe Spa
Industry.
EDUCATION:
University of California Irvine- Spa and Hospitality Management completed in 2010. 4.0 GPA
*Human Resources *Positive Leadership in the Spa Industry with Jeremy McCarthy
*Operations Mgmt.
*Finance for the Spa
*LEED Design and Sustainability in the Spa
Steiner Education Group- Master Esthetics (1275 hours)
Brevard College- Fine Arts, music, design, and theatre (1997-2000)
UC San Diego Oceanography Summer course -4.0 GPA
UCMT (Utah College of Massage Therapy) Massage therapy program July .04 to Aug. 05- 4.0 GPA
*Included a 9 month intensive Anatomy program with cadaver study at the University of Utah
*13 modalities, Professional Development, and Business
Quantum Massage Oct. 05- Continuing Education (48 CEUs),Ayurveda (12 CEUs)
Master Body Worker (Master Massage Therapist) - Credit Hours NCBTMB Approved
Eminence Organics Training- 2007 3 CEUs in Esthetics
Las Vegas International Esthetics, Cosmetics, and Spa Conference 2007
Utah Real Estate License

3. Georgia Merit Scholar – 1994 (Tested highest academically in the State and was Valedictorian; straight
A’s every week for the year and “through outstanding circumstance),was awarded a four year scholarship
to any Georgia College or University.
Training:
Yonka Paris, Eminence Organics, Phytomer, Aveda,Vichey and more.
WORK EXPERIENCE:
Assistant Sales Manager- Performance Printing, Dallas Texas 2003-2004
Managed the company’s biggest accounts, customer sales support, saw projects through development, and
organized all of the drop shipments and production angles. Clients included Budweiser and many design
firms in Dallas. I used Windows, Quick books, and Excel.
Resort Quest- Par k City Utah 2004-2005
Reservations agent with the highest sales for the two seasons as an agent, customer relationships assistant
manager during the summer, in charge of direct client relationships, over saw remodels and purchased
interior for the 350 properties that Resort Quest managed at the time, meet with contractors,and did the
billing for the Relations Manager for her account with Resort Quest in remodeling Platinum level homes.
Massage and Spa Express. Park City Utah, out Call Company for over 20 years, Dec. 05 to Dec.08
I worked on clients from all over the world going to people’s private homes, consistently “requested” and
heralded as one of the best in the industry. Regular clients included Montel Williams, Claude Lemieux
Senior, the Chief of Counsel for Tyco and the lawyer who won the Nixon case,families, and paraplegics.
Glenwild Spa. Park City Utah, golf club and private home community. June 06 to Feb. 09
I worked on athletes and home owners in a private world class golf course community specifically
providing massage therapy and body treatments to a regular clientele. Mastered the Vichey shower and
was the regular therapist appointed to the Vichey room when available. Had a celebrity clientele that
booked in advance for regular two hour appointment whenever they were in town. I maintained clients
after working for Glenwild in my Private business by request. I suggested retail that is sold in the Spa. I
maintained an elite clientele for three years and many of them followed me when I moved onto a full time
position with Talisker.
Homestead Spa by Aveda. Midway, Utah. May ’08 to October ’08
Worked at Aveda in Midway and learned Aveda’s protocols and treatments, for only a summer but was
offered the full time position and declined.
Grand Summit Spa. Park City Utah. Dec. 08 to May 2010, then November 2010 to June 2011.

4. I worked at the Grand Summit Spa for four and a half years while also maintaining my private business. I
provided all levels of the spa industry in massage therapy,training and body treatments. I trained
employees, chose the products to retail and helped design a new treatments menu. I used and sold Yonka
and Eminence products specifically along with other retail. I worked on the President of AMTA Arizona
chapter by request, the President of the Chicago Chapter and received a letter of recommendation. I
recommended Yonka to be retailed and used in the spa which was used to my knowledge still in 2012.
Calistoga Ranch. Calistoga California, May 2010 through October 2010 (summer)
I started with “The Ranch” at the worst time of the economy. However,Calistoga Ranch has a treatment
protocol for every massage,treatment,and facial they offer. Trained and “passed off” on many of The
Ranch’s treatments. I worked for a Spa which is rated by Conde Naste Traveler as the #2 Spa to visit in
the World. Calistoga is a natural and organic spa which sources local bee owners and farmers or growers
to create their treatments and Sustainable business.
Chakra Spa. Sutter Street San Francisco California, August 2010 to November 2010
Worked as their Lead Therapist, began a client base and implemented better sales ideas. Chakra is an
Aveda Spa and salon. I moved back to Utah in November when my private clients started calling to book
appointments for the winter.
Private businessin Park City Utah and Salt Lake City Dec. 07 to May 2012.
A client base that I maintained for 5 years providing therapeutic and recovery massage for all forms of
injury, headaches, ski recovery, deep tissue, and treatments. Specifically for Larry Cohen at The Colony,
Harlan Gardiner the owner of Ogio, Michael Malone, Ladd Tanner, Gene Meehan, and Jeff Utz,and
many more. I left my business to pursue a future in business and management.
The Rain Spa at Club Lespri- March 2013 through August 2013.
Worked to build a better business, drove integrated business practices,massage and body treatments. I
was recommended by the previous Spa Director for the Director position.
CBRE – May 2014 – Current
Management for a $100 million dollar portfolio of commercial real estate for an investment company.
This includes vendor management, CBRE’s global intranet system, Purchase Orders,Requests for
Proposals, Invoices for four commercial properties, and month end reports for the Grove Creek office
center in Pleasant Grove Utah (variance reporting and balances).
AFFILIATIONS:
Nationally Certified Massage Therapist- NCBTMB
AMTA- American Massage Therapy Association
Steiner Institute of Esthetics
Day Spa Association

5. American Spa
Couch Success Network- Life coaching with the work of Debbie Ford, Certified Life Coach
Massage Professionals
Linked In
Salt Lake Power Yoga- Community Bad –SS (featured on their blog)
Artistic Director for a Dance Studio in Salt Lake City Affiliated with Lumenis 2013
Berkeley Music School – Summer 1996
REFERENCES:
Ladd Tanner- TannerFinancial Services(435)640-3400
Gene Meehan- FounderandCEOof NERA,WashingtonD.C. (202) 270-1181
Jeff Utz- ClientfromGlenwildCommunityforfouryears(435)513-2000
JudyStahl - “Laurel performsa massage whichaccomplishesinone hourwhatit wouldtake most
therapisttoachieve infive.Laurel’smassage isPriceless.”JudyStahl,Presidentof the American
Massage TherapyAssociationArizonaChapter2009.
ThomasTogisala– CareerServices,UCMT(SteinerInstitute)