This document is a resume for Alainna Pahira, who is seeking a position that allows her to utilize her skills in customer and colleague support. She has over 10 years of experience in various roles including licensed massage therapist, bursar, director of career services, office administrator, patient account representative, and administrative assistant. Her qualifications include strengths in areas such as detail orientation, project management, accounts receivable/payable, troubleshooting, client retention, and maintaining compliance with regulations like HIPAA and FERPA.

1. ALAINNA PAHIRA, LMT
2432 S MARKET ST, MECHANICSBURG, PA 17055
717.979.7572 ∙ ALAINNAPAHIRA@GMAIL.COM
OBJECTIVE
Since I began my career, I have found a passion for customer
and colleague support. This leads me to satisfaction in trouble
shooting and attention to detail. I aspire to show that passion
to my coworkers and to grow and mature in my own role
within the company.
SUMMARY OF QUALIFICATIONS
 Detail Oriented
 Project Management
 Accounts Receivable/ Account Payable
 Troubleshooting/Problem Solving
 Professional Development Training
 Client Retention
 Business to Business Relationships
 Internal/External Events Coordination
 Experienced Presenter
 Teaching/Training
 HIPPA Compliance
 FERPA Compliance
 First Aid/CPR Certified
 Licensed by the State Board of Massage Therapy
(MSG008074)
EMPLOYMENT
2010- Present Licensed Massage Therapist
Independent, Greater Harrisburg Area
 Accounts Payable/ Accounts Receivable
 Marketing/Client attraction and retention
 Continuing Education
 Scheduling
 Maintaining proper inventories
 Fulfilling Client needs through therapeutic massage
2011 - 2012 Bursar
Baltimore School of Massage York Campus, York, PA
 Proper application of loan disbursements
 Student invoicing and payment collection
 Accounts Receivable
 Tax Statements Distribution
 Inventory Management and Ordering
 Distribution of materials to teachers and students
 Month End and Year End Reconciliations

2. 2011-2012 Director of Career Services
Baltimore School of Massage York Campus, York, PA
 Implemented/Managed new Facility Paid Program for
testing and licensing fees
 Guide students through testing and state licensing
 Provided individual academic/professional support
 Planned/executed workshops and events for students
 Networked with Local Business Owners
 Coordinated quarterly meetings re: product quality
 Attain and Maintain Accreditation requirements
 Outstanding licensing and job placement rates
 Supported local employers in new licensure
compliance
2009 Office Administrator
Phoenix Healthcare Products Company, Lemoyne, PA
 Manage office duties, filing, phones, scheduling
 Insurance Billing for services and DME products
 Accounts Receivable, Payments processed
 Maintain HIPPA Compliance
2008 Patient Account Representative
Penn Billing/ Penn Credit, Harrisburg, PA
 Troubleshooting insurance claims that did not pay or
did not pay correctly, contacting proper insurance
company, and demanding reprocessing for proper
payment via appeal and/or claim correction.
2007-2008 Administrative Assistant
Kilmore Eye Associates, Mechanicsburg, PA
 HIPPA Compliance
 Multi-Line Phones
 Appointment setting
 Check in/Check out procedures
 Preparation of patient files and insurance verification
 Cross trained to perform technical evaluations (visual
fields, etc)
 Cross trained to scribe for the doctors
EDUCATION
2005 Northern High School
Diploma
2010 Baltimore School of Massage, York Campus
Certificate
REFERENCES AVAILABLE UPON REQUEST