Citrix Systems Inc. has an IT landscape consisting of diversified technologies that include SAP, SAP Ariba, Concur, and Workday solutions. Learn how Citrix put in place a test automation strategy to achieve end-to-end quality and validation of complex business processes that span multiple SAP technology solutions. Citrix HR, procurement, and travel and expenses business processes, which require integration between a hosted SAP solution and cloud-based Workday, SAP Ariba, and Concur platforms, will be explained.

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© 2017 Worksoft, Inc.
Business Process Quality at Citrix
Presented by: Moazzam Naim & Nanesh Bhamkar
Citrix Systems, Inc.

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Agenda
•Introducing Citrix
•Business Needs & Drivers
•Systems Landscape
•Business Processes
•Quality & Testing Needs
• Test Automation Approach
• ROI – Benefits Achieved
• Challenges
• Lessons Learned
• Future Roadmap

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CITRIX – What do we do?
People Organizations Things
• Citrix connects People, Organizations and Things to make
the extraordinary possible
• Enables secured delivery of Apps & Data to any device

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CITRIX ENABLES YOU TO:
Accelerate
workplace
redesign
Enrich customer
experiences
Drive workforce
mobility
Improve
security
& risk assessment
Increase
IT efficiency &
flexibility

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SECURED DELIVERY OF APPS & DATA

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CITRIX INFLUENCES

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Citrix-BTS Needs and Drivers
Demands Test Automation
•Enable continuous alignment of IT solutions with
business needs/demands
•Implement effective and cost-efficient solutions
• (one side effect is increasingly varied solution technologies)
•Implement enhancements with minimal costs
•Reduce downtime / prevent production issues

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CITRIX-BTS LANDSCAPE (subset)
ERP

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SAP & ITS INTEGRATED ECOSYSTEM

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SAP ECC – BUSINESS PROCESSES
•Sales & Distribution
• Material Master
• Quotes
• Orders
• Partner Rewards
• Contracts
• Sales Commissions
•HCM (Read-only) – (Integrated with Workday)
• Employees
• Compensation & Benefits
• Employees Stocks
•FICO
• AP
• AR
• GL
• Bank data
• Payment data
•Procurement (Integrated with Ariba)
• Trading Partners & GL
•Temp Labor(Integrated with FieldGlass)
•T&E (Read-only) – (Integrated with Concur)

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ARIBA – BUSINESS PROCESSES
•SaaS-based Procurement tool
•Integrated with SAP-ECC
•Trading Partners
•General Ledger

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CONCUR – BUSINESS PROCESSES
•Integrated with SAP-ECC
•Travel & Expenses

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WORKDAY – BUSINESS PROCESSES
•Integrated with SAP-ECC
•HCM Processes
• Employees
• Employees Org Structure
• Employee Performance
• Compensation & Benefits
• Payroll
• Employee Time Tracking

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Quality and Testing GOALS
•Ensure Quality of BTS solutions
• End-to-End Validations
 E.g. Lead to Cash E2E test scenarios requiring validations across multiple systems like Marketo, SFDC, SAP, MAPS….
•Reduce UAT tax on BTS Customers
•Support varied Business needs
• Reduce “time-to-market” - Marketing, Sales & Channel operations teams
• Ensure “top quality solutions” - SCM and HR teams
• Lower the cost of quality - All teams
•Support all SDLC models
• Waterfall (achieve complete test coverage)
• Agile (support continuous integration)

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QUALITY AND TESTING NEEDS
•Automated Testing
•Automated Testing Tool’s Requirements:
• Compatible with all Citrix-BTS systems
• SAP Systems
• Non-SAP Systems
• Supports Data Driven Testing Approach

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Test Automation Approach
•Data driven testing with Database connections
• Input test data retrieval
• Transactional data validations in the underlying
databases
•Dynamic data correlation
• Implement Read and Write capable data pools
• Chain automated test scripts of E2E test suites to
utilize transactional output data from preceding test
scripts

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Test Automation TOOLs

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Test Automation TOOLs

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End-to-end Validations with Certify
Complex ! Made Simple to Test and Generate Test Data

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Test Automation PROCESS

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WORKSOFT CERTIFY TOOL
• Worksoft Certify made Systems Integration Testing possible
• End to End validations of Business processes was achieved

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ROI – Benefits Achieved
•Improved business confidence in BTS capabilities
• e.g. Testing efficiencies seen in SAP Support pack & Enh. projects
•Increased operational efficiency through:
• Expanded testing coverage
• Reduced UAT burden on Business
• Allowed Business to utilize their time more effectively
•Improved business agility by:
• Accelerating test execution speed
• Delivering solutions faster
• Reducing Production defects

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ROI – Metrics
• Testing coverage
• 25% Expansion through test automation to improve Quality
• Reduced UAT burden on Business
• 20% Reduction  Saving of ~$80,000
• Allowed Business to utilize their time more effectively
• 20% of Freed time
• Accelerated test execution speed
• 40% reduction in timelines
• 400% more frequent Regression test execution
• Automated Test data creation by upstream processes
• Reliable and stabilized test environments

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• Challenges:
• High maintenance and slower execution speed for Web-based scripts
• Compatibility issues with Angular JS based web objects
• High development cost for multi-browser testing
• Integration challenges between Selenium and Worksoft Certify scripts
• Mitigation steps:
• Employ Selenium tool for automating web-only test cases

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• Implement Hybrid Test Automation Framework
• Integrate Selenium and Worksoft Certify test scripts
• Implement common data pool and reporting mechanism
• Achieve DevOps Capabilities
• Integrate automated testing tools with automated deployment
tools
• Increase regression testing suite
• Empower manual testers to automate through non-coding
automation
• Support Continuous Integration and Deployment (CI & CD)

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