Leveraging AWS Support for Customer Engagement
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Learn about AWS Support, a one-on-one, fast-response support channel that is staffed around the clock with technical support engineers and experienced customer service professionals who help you get the most from the products and features provided by Amazon Web Services.
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KKStream，來自 KKBOX 集團，專注於提供優化過的影音串流平台，我們相信，每個影音平台都有它各自的故事與出發點，這不是一般套裝系統可以滿足的。2015 年，我們藉由與 AWS Enterprise Support 以及 IEM 團隊的合作下，成功地在日本完成了有百萬訂閱用戶的影音串流平台升級。我們會針對這個實例來與大家分享我們怎麼善用 AWS ES 的經驗。
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IBM Software Support and Subscription
Worth a look if your an IBM software customer. Contact me if you have any questions chris_sparshott@nz1.ibm.com
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Crea la tua prima serverless ledger-based app con QLDB e NodeJS
API moderne real-time per applicazioni mobili e web
API moderne real-time per applicazioni mobili e web
Database Oracle e VMware Cloud™ on AWS: i miti da sfatare
Database Oracle e VMware Cloud™ on AWS: i miti da sfatare
AWS_HK_StartupDay_Building Interactive websites while automating for efficien...
AWS_HK_StartupDay_Building Interactive websites while automating for efficien...
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Ocean lotus Threat actors project by John Sitima 2024 (1).pptx
Ocean Lotus cyber threat actors represent a sophisticated, persistent, and politically motivated group that poses a significant risk to organizations and individuals in the Southeast Asian region. Their continuous evolution and adaptability underscore the need for robust cybersecurity measures and international cooperation to identify and mitigate the threats posed by such advanced persistent threat groups.
Columbus Data & Analytics Wednesdays - June 2024
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Skybuffer AI: Advanced Conversational and Generative AI Solution on SAP Busin...
Skybuffer AI, built on the robust SAP Business Technology Platform (SAP BTP), is the latest and most advanced version of our AI development, reaffirming our commitment to delivering top-tier AI solutions. Skybuffer AI harnesses all the innovative capabilities of the SAP BTP in the AI domain, from Conversational AI to cutting-edge Generative AI and Retrieval-Augmented Generation (RAG). It also helps SAP customers safeguard their investments into SAP Conversational AI and ensure a seamless, one-click transition to SAP Business AI.
With Skybuffer AI, various AI models can be integrated into a single communication channel such as Microsoft Teams. This integration empowers business users with insights drawn from SAP backend systems, enterprise documents, and the expansive knowledge of Generative AI. And the best part of it is that it is all managed through our intuitive no-code Action Server interface, requiring no extensive coding knowledge and making the advanced AI accessible to more users.
Digital Marketing Trends in 2024 | Guide for Staying Ahead
https://www.wask.co/ebooks/digital-marketing-trends-in-2024
Feeling lost in the digital marketing whirlwind of 2024? Technology is changing, consumer habits are evolving, and staying ahead of the curve feels like a never-ending pursuit. This e-book is your compass. Dive into actionable insights to handle the complexities of modern marketing. From hyper-personalization to the power of user-generated content, learn how to build long-term relationships with your audience and unlock the secrets to success in the ever-shifting digital landscape.
Programming Foundation Models with DSPy - Meetup Slides
Prompting language models is hard, while programming language models is easy. In this talk, I will discuss the state-of-the-art framework DSPy for programming foundation models with its powerful optimizers and runtime constraint system.
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Nunit vs XUnit vs MSTest Differences Between These Unit Testing Frameworks.pdf
When it comes to unit testing in the .NET ecosystem, developers have a wide range of options available. Among the most popular choices are NUnit, XUnit, and MSTest. These unit testing frameworks provide essential tools and features to help ensure the quality and reliability of code. However, understanding the differences between these frameworks is crucial for selecting the most suitable one for your projects.
Artificial Intelligence for XMLDevelopment
In the rapidly evolving landscape of technologies, XML continues to play a vital role in structuring, storing, and transporting data across diverse systems. The recent advancements in artificial intelligence (AI) present new methodologies for enhancing XML development workflows, introducing efficiency, automation, and intelligent capabilities. This presentation will outline the scope and perspective of utilizing AI in XML development. The potential benefits and the possible pitfalls will be highlighted, providing a balanced view of the subject.
We will explore the capabilities of AI in understanding XML markup languages and autonomously creating structured XML content. Additionally, we will examine the capacity of AI to enrich plain text with appropriate XML markup. Practical examples and methodological guidelines will be provided to elucidate how AI can be effectively prompted to interpret and generate accurate XML markup.
Further emphasis will be placed on the role of AI in developing XSLT, or schemas such as XSD and Schematron. We will address the techniques and strategies adopted to create prompts for generating code, explaining code, or refactoring the code, and the results achieved.
The discussion will extend to how AI can be used to transform XML content. In particular, the focus will be on the use of AI XPath extension functions in XSLT, Schematron, Schematron Quick Fixes, or for XML content refactoring.
The presentation aims to deliver a comprehensive overview of AI usage in XML development, providing attendees with the necessary knowledge to make informed decisions. Whether you’re at the early stages of adopting AI or considering integrating it in advanced XML development, this presentation will cover all levels of expertise.
By highlighting the potential advantages and challenges of integrating AI with XML development tools and languages, the presentation seeks to inspire thoughtful conversation around the future of XML development. We’ll not only delve into the technical aspects of AI-powered XML development but also discuss practical implications and possible future directions.
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DeFi represents a paradigm shift in the financial industry. Instead of relying on traditional, centralized institutions like banks, DeFi leverages blockchain technology to create a decentralized network of financial services. This means that financial transactions can occur directly between parties, without intermediaries, using smart contracts on platforms like Ethereum.
In 2024, we are witnessing an explosion of new DeFi projects and protocols, each pushing the boundaries of what’s possible in finance.
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At Intelisync, we specialize in providing comprehensive DeFi development services tailored to meet the unique needs of our clients. From smart contract development to dApp creation and security audits, we ensure that your DeFi project is built with innovation, security, and scalability in mind. Trust Intelisync to guide you through the intricate landscape of decentralized finance and unlock the full potential of blockchain technology.
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Introduction of Cybersecurity with OSS at Code Europe 2024
I develop the Ruby programming language, RubyGems, and Bundler, which are package managers for Ruby. Today, I will introduce how to enhance the security of your application using open-source software (OSS) examples from Ruby and RubyGems.
The first topic is CVE (Common Vulnerabilities and Exposures). I have published CVEs many times. But what exactly is a CVE? I'll provide a basic understanding of CVEs and explain how to detect and handle vulnerabilities in OSS.
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Ocean lotus Threat actors project by John Sitima 2024 (1).pptx
Ocean lotus Threat actors project by John Sitima 2024 (1).pptx
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Skybuffer AI: Advanced Conversational and Generative AI Solution on SAP Busin...
Digital Marketing Trends in 2024 | Guide for Staying Ahead
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Leveraging AWS Support for Customer Engagement
- 1. leveraging AWS Partner Support for a better and ideally more profitable Customer Engagement. Steve Day Amazon Web Services Support
- 2. AWS Partner Support is focused on bringing Amazon retail customer obsession to your customers!2015 List of America's Most Reputable Companies
- 3. Current Sites Remote TAMs Leverage our Global support Organisation to take your support global
- 4. Cloud Support Features and Pricing Basic Support – No additional charge Developer Support - $49 per account per month Business Support (per account) Up to $10K infrastructure costs 10% + $10K to $80K 7% + $80K to $250K 5% + Over $250K 3% Enterprise Support (overall Spend) Minimum Charge $15K + $150K - $500K 7% + $500K - $ $1M 5%+ Over $1M 3%
- 5. Partner Premium Support Plans • Partner-Led Business • Partner-Led Enterprise • Partner-Shared Enterprise • Resold Support – Business and Enterprise
- 6. Partner-Led Business • Ideal for partners that have 24x7 helpdesk services • Based on public Business-level support and with the added features • Partner handles all support communications with their end customers • Partner will engage AWS Support on behalf of their customer (customer does not contact AWS directly) when the partner identifies the underlying issue is due to AWS Customer Logs issue with Reseller AWS Issue? Reseller’s logs issues with AWS support Reseller works with AWS to resolve issue Reseller communicates resolution to customer Reseller resolves customer Issue No Yes
- 7. Partner-Led Enterprise • Ideal for partners that have 24x7 helpdesk services • Similar to Business Partner-Led, but based on the public Enterprise-level support. • Includes a 15 minute escalation option, access to a TAM, case routing, business reviews, and up to two Infrastructure Event Management engagements for your customers per month. Customer Logs issue with Reseller AWS Issue? Reseller’s logs issues with AWS support Reseller works with AWS to resolve issue Reseller communicates resolution to customer Reseller resolves customer issue No Yes
- 8. Resold Support – Business and Enterprise • Ideal for partners that do not have 24x7 helpdesk services • Available at both the Business and Enterprise levels • This plan does not include any of the partner specific features as it is a straight support resale. AWS Issue? Customer logs issues with AWS support Customer works with AWS to resolve issue No Yes
- 9. Partner Premium Support Pricing (reseller only) Plan Discount Partner Involvement Partner Led - Business/Enterprise* 35% off regular rates Partner handles all end user communications Resold - Business/Enterprise* 7% off regular rates No partner involvement - AWS supports end users directly Available only to Channel Reseller Program Participants *For Enterprise plans, the discount is applied after $15K/month minimum