Level II/III support and Portal management for a leading provider of medical assistance

1. Case Study Healthcare & Life Sciences
Level II/III support and Portal management for a leading provider of medical assistance
Client Overview
A major client who is the world’s leading provider of medical assistance, international healthcare, security services and outsourced customer care
The client implemented Microsoft Office SharePoint Portal Server 2003 as its enterprise wide content management and collaboration solution
Client Requirement
Level II / Level III support for existing SharePoint applications. Ensure that the SharePoint sites Challenges
are always available
Prioritization of the requirements if
SharePoint Administration activities like backup/restore, server maintenance, etc. requirement count is more
To build personalized Intranet and Extranet Portals Providing solutions for the requirements
which can not be given as an out of box
Scope of Work feature of WSS 3.0
They need enterprise-scale capabilities to meet business-critical needs like managing content
and business processes, simplifying how people find and share information across boundaries Benefits
and enabling better informed decisions. Prompt responsiveness in serving any
Support existing applications issues / queries / requests
Always suggested Optimum solution /
Solution best technical approach of serving client
Level II / Level III support for existing SharePoint applications requirement
Developed corporate intranet site which is used as common platform to access functional and All possible functional / regional site links
regional sites under one roof
SharePoint Administration support is given as per the requirement
Technology Environment
Windows SharePoint Server 3.0
SQL server 2005
SQL server Reporting services 2005
.Net framework 3.0
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