The document discusses the structure of formal letter writing. It identifies the typical parts of a formal letter as the address, date, recipient's address, salutation, introduction, explanation of the problem, suggestions, asking for action, seeking common understanding, valediction, signature and name. It provides examples of appropriate language and tone for different parts of the letter. It also discusses choosing an appropriate title and provides examples of better and worse titles.

1. Letter Writing: Structure CLASS DISCUSSION What are formal letters and what are informal letters? What types of formal letters are there? Good news or neutral letters Bad news or refusal letters Persuasive letters

2. Letter Writing: Structure What are we learning today?! Structure of Formal Letter writing Using a sample: Letter of Compliant – pick out the purpose of each paragraph, suggest appropriate phrases to replace

3. Letter Writing: Structure Your address Date Recipient Recipient’s add Salutation Title Introduction Explanation of problem Give suggestions Ask for action. Seek common understanding. Valediction Signature Full Name Status Dear Sir Yours faithfully Valediction Salutation Yours sincerely Dear [name] Yours faithfully Dear Sir

4. Letter Writing: Title Your address Title Date Recipient Recipient’s add Salutation Introduction Explanation of problem Give suggestions Ask for action. Seek common understanding. Valediction Signature Full Name Status

5. Letter Writing: Title Which title is better? 2. 1. Long wait at Polyclinic I waited a long time at the Polyclinic

6. Letter Writing: Title Which title is better? 2. 1. Long wait at Polyclinic I waited a long time at the Polyclinic

7. Letter Writing: Title Which title is better? Letter of complaint on unsatisfactory service at MacDonald’s Unsatisfactory service at MacDonald’s 2. 1. Long wait at Polyclinic I waited a long time at the Polyclinic

8. Letter Writing: Title Which title is better? Letter of complaint on unsatisfactory service at MacDonald’s Unsatisfactory service at MacDonald’s 2. 1. Long wait at Polyclinic I waited a long time at the Polyclinic

9. Letter Writing: Title Which title is better? Your food eat already can puke!!! Disappointed with the quality of food Letter of complaint on unsatisfactory service at MacDonald’s Unsatisfactory service at MacDonald’s 2. 1. Long wait at Polyclinic I waited a long time at the Polyclinic

10. Letter Writing: Title Which title is better? Your food eat already can puke!!! Disappointed with the quality of food Letter of complaint on unsatisfactory service at MacDonald’s Unsatisfactory service at MacDonald’s 2. 1. Long wait at Polyclinic I waited a long time at the Polyclinic

11. Letter Writing: Title Which title is better? Language : Polite and to-the-point Your food eat already can puke!!! Disappointed with the quality of food Letter of complaint on unsatisfactory service at MacDonald’s Unsatisfactory service at MacDonald’s 2. 1. Long wait at Polyclinic I waited a long time at the Polyclinic

12. Letter Writing: Introduction Your address Title Date Recipient Recipient’s add Salutation Introduction Explanation of problem Give suggestions Ask for action. Seek common understanding. Valediction Signature Full Name Status Tense: Present Introduce The problem Yourself

13. Letter Writing: Explanation Your address Title Date Recipient Recipient’s add Salutation Introduction Explanation of problem Give suggestions Ask for action. Seek common understanding. Valediction Signature Full Name Status Tense: Past What happened? Be specific! When? Where?

14. Letter Writing: Suggestions Your address Title Date Recipient Recipient’s add Salutation Introduction Explanation of problem Give suggestions Ask for action. Seek common understanding. Valediction Signature Full Name Status Tense: Present Give sensible suggestions

15. Letter Writing: Suggestions Your address Title Date Recipient Recipient’s add Salutation Introduction Explanation of problem Give suggestions Ask for action. Seek common understanding. Valediction Signature Full Name Status Tense: Present “ Thank you.” “ I am sure that providing good service is important to your restaurant.” “ I hope you will look into this matter.”

16. Letter Writing Your address Title Date Recipient Recipient’s add Salutation Introduction Explanation of problem Give suggestions Ask for action. Seek common understanding. Valediction Signature Full Name Status