This resume is for Alok Behera, seeking a position in IT where he can utilize his experience in Oracle, UNIX, and shell scripting. He has 1.7 months of experience in production support and application support. Currently working as a Software Engineer, his responsibilities include providing level 2 technical support, monitoring jobs and tickets, writing SQL queries, and providing 24/7 support to clients. He has experience working on a mortgage loan automation project involving collecting customer data, processing credit checks and funding, using technologies like Oracle, UNIX, and shell scripting.

1. ALOK BEHERA
kumar.behera543@gmail.com
Mobile: +919901068814
OBJECTIVE
Seeking a challenging position in a quality growth oriented IT environment, where my
knowledge in Oracle, UNIX, my skills and experience can contribute towards the growth of
the company, to always keep up with the upgrading technologies and to serve the
organization with utmost commitment and dedication.
PROFESSIONAL SUMMARY
• Having 1.7 Months of IT Experience in Production Support and Application
Support.
• Excellent knowledge on Oracle 10g (Sql, Pl/Sql), UNIX, Shell Scripting.
• Worked on scheduling jobs using Crontab and Autosys.
• Good knowledge about VI-Editor.
• Creating and resolving production ticket.
• Good knowledge about ITIL Concept.
• Wisely managing known Issues in a consistent manner.
• Good understandable and analytical skills for analyzing the process of application
and varied experience in Requirement analysis.
• Worked with culturally diverse teams involving intersections with client and other
members of team.
• Taking corrective action (bug fixes/patches) and Root cause analysis.
• Providing production support to the client on 24/7 schedule.
• Good communication and relationship management skills and analyzing skills with a
desire to learn and adapt to new technologies and tools for successful execution of
projects.
WORK EXPERIENCE
• Presently working as Software Engineer in SAGENXT SOLUTION PVT LTD.
from MAY 2013 to till date.
EDUCATIONAL QUALIFICATION
• Bachelor of Technology in ETC from BPUT, Odisha .
TECHNICAL SKILLS
Operating System : Window 98/2000/XP,UNIX
Scripting Language : Shell Scripting
Database : Oracle 10g (SQL, PL/SQL)
Tools : Putty 0.60, Autosys 4.5, Remedy 7.6

2. PROJECT
Project #1
Title : Mortgage Loans
Client : Americus Mortgage Company, USA
Technologies : Sun Solaris UNIX, Shell Scripting, Oracle10g.
Duration : Jul 2013 to Till date
Type : Support & Maintenance
Team Size : 08
Description:
This project is being developed in order to automate Americus Mortgage Company.
This project is being developed in order to automate the mortgage business.
Automation involved getting customer information, processing events like credit,
title, appraisal, funding and resolve. There will be AE, LC and CA. Where in the AE
collects the information about the customer, LC processes the file and CA confirms
the funding. Stipulations are the business rules, which are going to interpret in the
application and need to be closed in order for the loan to get approved. The project
is aimed at funding customers within maximum of 3 days while it was earlier it used
to take days.
Roles and Responsibilities
 Responsible for providing the support in L2 level depending on the priority of
the issues to meet client's SLA.
 Involved in code level investigation of the jobs (UNIX, Shell Scripting, Oracle
10g (SQL, PL/SQL).
 Monitoring ticket queues, including tickets generated from remedy.
 Escalate support issue to respective teams as required during an incident.
 Initiate IT Swat calls to resolve the issues, which impact multiple interfaces.
 Have Written SQL queries as per requirement.
 Involved in monitoring & scheduling jobs using Autosys and Crontab.
 Involved in System Health Check.
 Interacting with client and development team.
 Providing work around in the form of data fix .Data fixing involves writing
PL/SQL scripts & SQL, which would cater the needs of business.
 Participate in internal meetings to discuss the status of the application.
 Status update to the customer.
 Taking Care of all access requests for the team and take follow ups with Client
to ensure no business Impact.
 Responsible to execute and monitor the daily, weekly and monthly job.

3.  Status reporting on a weekly basis.
 Providing support to client on 24/7 basis.
PERSONAL INFORMATION
Gender : Male
Nationality : Indian
Languages known : English,Hindi,Odia
Marital Status : Single
Date:
Place: Bangalore Alok Behera