We will surf you through our journey which began with traditional help authoring tools to a wiki solution to optimize multilingual customer collaboration. So grab your board and shoot the curl as we surf through the process. In this session attendees will learn: How to plan, select, and implement a solution for translated wikis. This includes considerations for conversion, partnering with third-party tool vendors on requirements needed to support translation Working with translation vendors to enable processing files through translation management systems Working with in-country reviewers, and analyzing customer feedback Finally, attendees will gain awareness on developing a regime for generating Google Analytics reports to track viewership for non-English users.

1. D R A F T
Two Wahines Hang Ten Languages off BMC's Epic Wikis
Lelani Prévost, Localization Manager
Gina Fevrier, L10N Project Manager, Technical Writer
October 24, 2018
D R A F T

2. D R A F T
Overview
About us
Strategy
Getting started
Getting stats
Future plans
Conclusion

3. D R A F T
About us
© Copyright 2018 BMC Software, Inc.

4. D R A F T
© Copyright 2018 BMC Software, Inc.
Key facts about BMC

5. D R A F T
© Copyright 2018 BMC Software, Inc.
Our team
ESO Strategy &
Operations
Senior Director
(Texas)
Confluence
Architect
(Texas)
Localization
PM
(California)
Localization
PM
(Florida)
Web Developers (Ukraine)

6. D R A F T
Strategy
© Copyright 2018 BMC Software, Inc.

7. D R A F TPrevious Authoring tools and formats
© Copyright 2018 BMC Software, Inc.
• Author-It
• Flare
• FrameMaker
• Microsoft Word
• RoboHelp
• DITA
• HTML
• Many types of graphics tools

8. D R A F T
© Copyright 2018 BMC Software, Inc.
Case study: BMC Remedyforce

9. D R A F T
© Copyright 2018 BMC Software, Inc.
Former user experience
Japanese customers accessed the PDFs from our Support page
BMC Support page
Translated PDF

10. D R A F T
© Copyright 2018 BMC Software, Inc.
The move to a wiki platform

11. D R A F TConfluence at a glance
© Copyright 2018 BMC Software, Inc.
Master space
Target space

12. D R A F TContent conversion –
Initial Impact on translation
© Copyright 2018 BMC Software, Inc.
• Content was rewritten to follow wiki content model
• Translation memory leveraging dropped significantly
• Elimination of DTP costs did not offset translation costs
• Translation was not a feature in Confluence

13. D R A F TCurrent solution
© Copyright 2018 BMC Software, Inc.
• Export and import XLF files using
• Scroll Translations
• Translation
management
system (TMS)

14. D R A F TTranslations stored in each xlf file
© Copyright 2018 BMC Software, Inc.

15. D R A F TNew user experience
© Copyright 2018 BMC Software, Inc.
• Customers can find topics from the web or online help
• in English or target languages

16. D R A F T
Getting started
© Copyright 2018 BMC Software, Inc.

17. D R A F TOur wiki architecture
© Copyright 2018 BMC Software, Inc.
• Confluence 6.3.2
• Scroll PDF Exporter 3.5.1
• Scroll Translations 3.7.3
• Scroll Versions 3.7.3
• Scroll ViewPort 2.8.0
• Additional plug-ins to support themes, workflow, publication

18. D R A F TConfiguring spaces for translation
© Copyright 2018 BMC Software, Inc.
• Configure master and target spaces
• Set up Scroll Versions
• Enables working in one master space and publishing to target
spaces per product version
• Set up Scroll Translations
• Add default and target languages
• Set up Scroll ViewPort
• Enables enhanced customer view of target spaces

19. D R A F TTranslating spaces
© Copyright 2018 BMC Software, Inc.
• Export xlf files from wiki
• Submit files for translation in TMS
• Import translated files to wiki
• Publish target language from master to target space
• Export translated PDF
• Send to in-country reviewer

20. D R A F T
Getting stats
© Copyright 2018 BMC Software, Inc.

21. D R A F TWhat we track
© Copyright 2018 BMC Software, Inc.
• Wiki comments by users
• Docs usage via Google Analytics

22. D R A F TUser comments in target spaces
© Copyright 2018 BMC Software, Inc.

23. D R A F TGoogle Analytics
© Copyright 2018 BMC Software, Inc.
Google Data Studio
Remedyforce 20.18.02 pageviews in Japan/Japanese since release date

24. D R A F TGoogle Analytics
© Copyright 2018 BMC Software, Inc.
Google Data Studio
Remedyforce 20.18.02 Japanese top pageviews since release date

25. D R A F T
Future plans
© Copyright 2018 BMC Software, Inc.

26. D R A F TWe are working on…
© Copyright 2018 BMC Software, Inc.
• Automating export and import of wiki pages via a TMS
• Continuously working with K15t (vendor) to enhance Scroll Translations
• Translating the customized Confluence UI
• Localizing videos
• Allowing BMC Contributors to translate their topics

27. D R A F T
Conclusion
© Copyright 2018 BMC Software, Inc.

28. D R A F TWhat we’ve learned
© Copyright 2018 BMC Software, Inc.
• Change is an iterative process
• Get approval for the minimal viable product, then
• improve from there
• Collaborate with the LSP team
• Waiting is a virtue until
• tool support improves
• content matures (or is finally edited)
• analytical data leads to more informed decisions

29. D R A F TWhat you can do
© Copyright 2018 BMC Software, Inc.
• Try different tools
• Participate in beta programs for tools
• Provide feedback to improve functionality for translation

30. D R A F TReferences
© Copyright 2018 BMC Software, Inc.
• Atlassian Confluence:
• https://confluence.atlassian.com/doc/confluence-server-documentation-
135922.html
• K15T
• Scroll PDF: https://www.k15t.com/software/scroll-pdf-exporter
• Scroll Versions: https://www.k15t.com/software/scroll-versions
• Scroll ViewPort: https://www.k15t.com/software/scroll-viewport
• Scroll Translations: https://www.k15t.com/software/scroll-translations
• Techsmith Snagit
• XLIFF support for translated callouts and text markup
• BMC Remedyforce
• Japanese wiki space: https://docs.bmc.com/docs/display/remforce201802

31. D R A F T
Thank You
© Copyright 2018 BMC Software, Inc.

32. D R A F T
About BMC
BMC, BMC Software, the BMC logo, and the BMC Software logo are the exclusive properties of BMC Software Inc., are registered or pending registration with the U.S. Patent and Trademark Office, and may be registered or pending registration in other
countries. All other BMC trademarks, service marks, and logos may be registered or pending registration in the U.S. or in other countries. All other trademarks or registered trademarks are the property of their respective owners. © Copyright 2018 BMC
Software, Inc.
BMC helps customers run and reinvent their businesses with open, scalable, and modular solutions to complex IT problems.
Bringing both unmatched experience in optimization and limitless passion for innovation to technologies from mainframe to
mobile to cloud and beyond, BMC helps more than 10,000 customers worldwide reinvent, grow, and build for the future
success of their enterprises.
BMC – The Multi-Cloud Management Company www.bmc.com

33. D R A F T
© Copyright 2018 BMC Software, Inc.