This document is a resume for Lei Chen summarizing his 24 years of experience in software development and project management. It highlights his extensive experience with customer relationship management, billing, and revenue management systems, including specific qualifications with Oracle Siebel CRM, Oracle BRM, and integration technologies. The resume also outlines Lei Chen's work history, with the most recent 16 years spent developing and implementing communication and customer management systems.

1. Lei Chen
9625 Greenwich Park Dr., Johns Creek, GA 30022, USA • +1 678-577-9901 • leichen8000@yahoo.com
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Objective
A architect or project management position, in the development or deployment of business operation
support software, preferably customer relationship management, billing and revenue management
systems.
Qualification Summary
Years of Experiences:
 24 years in computer software research, development and application;
 Most recent 16 years in system and solution development of communication service and customer
relationship management, billing and revenue management.
Specialized Areas:
 Customer Relationship Management (Oracle Siebel CRM/PRM)
 Billing & Revenue Management (Oracle BRM)
 Enterprise Application Integration (EAI) for Business/Operation Support System (BOSS)
 Service Oriented Architecture (SOA) and Application Integration Architecture (AIA)
 Telecommunication Network Management (TNM)
Qualifications Summary:
 Cross-functional teams responsibility in defining and delivery of business support systems and
transformations.
 Plan, organize, prioritize and oversee projects to meet business objectives and specifications.
 Identify key resources, provide effective directions, coordinate team activities and resolve
obstacles.
 Manage business stakeholders’ involvement and change control throughout the project lifecycles.
 Analyze risks, establish contingency plans, identify trigger events and plan for mitigation.
 Manage project scope, schedule and cost.
Experiences
InfraLogic, LLC, Atlanta, GA
Independent Consultant, May 2009 – Current
(as contractor with Oracle, Accenture, Deloitte, PwC, KPMG etc. or directly with clients)
 Worked in the global business transformation project at Intuit as the SME and architect, based
upon Oracle BRM/EBS/Siebel etc. Responsible for requirement gathering and health check,
system capability mapping and gap analysis along with solution options , Supported the
development of overall project roadmap and cost assessment.
 Worked in the global business transformation project at Dell. Led the task of RICE components
definition and MD50 development for the Customer Communications functionality based on
Oracle BRM/BIP.
 Worked in the commercial solution at Travelport, a global IT technology and solution provider for
the travel industry. Led the tasks of defining the business requirements for the Oracle BRM/BIP
based global billing solution, technical design and review, solution POC, UAT planning, design
and execution.

2. Lei Chen
9625 Greenwich Park Dr., Johns Creek, GA 30022, USA • +1 678-577-9901 • leichen8000@yahoo.com
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 Worked in billing operation at Rackspace, a public open cloud service provider, utilizing Oracle
BRM as the platform. Responsible for production support and troubleshooting, system and data
analysis, UAT support, design and development of reports using BI Publisher,
 Led the Oracle Siebel 8.1.1 CRM/PRM implementation for the FHA (Federal House
Administrations ), a government project to support FHA’s lender program application process with
multilingual support, utilizing Siebel PRM (Partner Relationship Manager), Partner Portal,
Assignment Manager, Communications, EAI, Tools, etc.
 Planned and executed the initial setup and continuing support of production environment at
Cellular South for Oracle BRM application, involving Oracle BRM High-Availability, TIMOS,
AAA Gateway, Pipeline, etc.
 Worked in the business requirement workshop at Cellular South (now C Spire Wireless), a
regional mobile service provider. Developed and delivered the business requirement documents in
the functional areas of service, product, pricing, taxation, account receivable, etc.
 Led in the business requirement workshop at SAVVIS, an IT infrastructure & service provider.
Responsible for development business requirements utilizing Oracle BRM in support of customer
management, product and pricing management, billing, invoice and revenue management, etc.
IBM, Atlanta, GA
Senior Managing Consultant, Feb 2008 – May 2009
 Worked in OCOE (Oracle Telco Center of Excellence), Global Business Services (GBS). Led the
product evaluation and gap analysis about Oracle Communications Suite (Siebel-BRM-
OSM/ASAP with AIA integration);
 Designed, developed and delivered the IBM Knowledge & Learning training course for Oracle
Communications Suite, including Siebel, BRM, OSM/ASAP and AIA;
 Worked at Orange UK, a UK based mobile service provider, as Oracle BRM SME. Performed
business requirement health-check, project scope check and business process analysis, etc.
 Worked at PCCW as an Oracle BRM SME to plan, verify and execute the BRM application
upgrade and data migration;
 Participated multiple sales P&B and POC works in various BOSS/CRM/Billing related
opportunities;
InfraLogic, LLC, Atlanta, GA
Senior System Architect, June 2003 – Jan 2008
(as a contractor of Oracle, Infosys, Pearson, Fujitsu, etc. or independent)
 Led the Siebel 8 CRM/PRM (partner relationship management) implementation at Ingersoll Rand
Club Car, a manufacturing company. The system provides the BOS functionalities for sales
opportunity, quote, order, proposal generation, partner assessment, etc.
 Led the Siebel Contact Center development at CDC (center of disease control and prevention)
with multilingual (English and Spanish) support, a government funded project handling 1-800-
CDC-INFO 24 x 7 call center service and cdcinfo@cdc.gov emailservice.
 Led the Oracle BRM based billing system enhancement at Connexion by Boeing, - an internet
service provider for commercial and private aircrafts and maritime vessels. The system provides
real-time B2C billing functions to airline passengers and batch B2B billing to Boeing’s various
business partners.
 Led the consumer subscription and billing system implementation for Softbank BB (Yahoo!
Japan), - an internet, VOIP and contents service provider in Japan; The system provides back-end
business operation functionalities for customer care, billing and revenue management;

3. Lei Chen
9625 Greenwich Park Dr., Johns Creek, GA 30022, USA • +1 678-577-9901 • leichen8000@yahoo.com
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 Led the Customer Management and Billing (CM&B) system development, based on Oracle BRM,
at Reach Global Services, - an international telecom infrastructure service whole-seller. The
system provides the CM&B functionalities all data services offered by Reach Global Services,
including ATM, Frame-Relay, Global Bandwidth Service, IP, Global Internet Access, GPRS
Roaming, Satellite, etc., The system also features the integration with Clarify CRM and Oracle
Financial;
 Worked on the Siebel-BRM-EBS integrated ERP platform project at Intelsat Global Services, - the
world's 2nd largest international satellite communications service provider. Designed the EAI
solution for Intelsat's satellite service pricing model, in support of sales opportunity, quote, order
management, rating, billing, invoicing, taxation, payment and revenue management.
 Led pre-implementation workshops to collect, analyze, clarify and formalize business
requirements. Delivered, presented and walked through the system functional specifications to the
business stakeholders.
 In charge of end-to-end system architecture. Led the development team in system detail design and
implementation.
 Analyzed and developed data and operation conversion/migration strategies and execution plans
for legacy systems. Reviewed verification test plans;
 Supported and coordinated QA tests at various integration levels;
 Provided a generic guideline and prototype for integrating Siebel eConfigurator, ePricer and BRM
Pricing Model.
 Studied and prototyped key-point solutions in account and service management, rating, billing and
invoicing to cater critical business requirements, like one stop shop, Inter-company billing, invoice
consolidation, dynamic currency conversion, etc.
 Project management including project planning, staffing, scheduling, issue tracking and risk
analysis, etc.
Portal Software, Inc, Cupertino, CA
Senior Technical Consultant, March 2000 - February 2003
 Worked in the Professional Service Group and the Engineering Department. Participated total 12
customer management, billing and revenue management system implementations for various
business, including XM Satellite Radio, Covad Communications, Sony Pictures Digital
Entertainment, etc., in various roles as architect, technical lead, developer and instructor.
 Worked on the requirement analysis, prototyping, architectural design, and implementation of
Portal's Siebel-BRM Integration product, utilized Siebel EAI framework, Business Service,
Business Object/Component, Workflow, EIM and BRM EAI Manager, Opcode, Flist, etc.
 Integrated BRM with various 3rd party systems, including Siebel eCommunications, PeopleSoft
CRM, Oracle Financial, etc.
 Worked on solution development, customer workshop, proof of concept, user & employee
training, assignments from quick troubleshooting to full life-cycle project.
 Worked on business areas include ISP, contents provider, satellite service provider and DSL
provider, in both whole-sell and retail segments.
 Provided technical leadership or consultancy to 3rd party system integrators, including Accenture,
Anderson (previously Arthur Anderson), KPMG, in the analysis, design and implementation of
their Siebel-BRM integration projects.
Scientific-Atlanta Corp, Atlanta, GA
Software Engineer, April 1999 - March 2000

4. Lei Chen
9625 Greenwich Park Dr., Johns Creek, GA 30022, USA • +1 678-577-9901 • leichen8000@yahoo.com
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 Worked on the business operation support system (BOSS) and business application support system
(BASS) of Scientific-Atlanta's DSN (digital subscriber network) cable TVnetwork system;
 Led the enhancement of the Pay-Per-View subscriber service application; Participated the
development of digital TV IPG (interactive program guide ) service application;
 Maintained the public BOSS API for 3rd-party CM&B systems;
 Supported system integration test and Scientific-Atlanta global customer alert team.
Hitachi Telecommunications (USA), Inc., Atlanta, GA
Software Engineer, March 1996 - March 1999
 Worked on the element management system (EMS) for Hitachi AMS5000 ATM switch;
 Led the analysis, design and implementation of the SNMP based Fault Management and
Performance Management subsystems for AMS5010 ATM EMS;
 Enhancement for AMS5001 ATM EMS components including Performance Collection and
Report, Threshold Configuration and Monitoring, Alarm Monitoring and Display, Event
Processing and Log, Process Management and Database;
 Worked on the AMN 5192 BLSR real-time embedded SMP of Hitachi SONET/SDH OC-192
transport product, utilizing DSG toolkits from DSET and ISO Network from ONE;
 In charge of the analysis, design and implementation of the TL1 Agent to provide session
management, command routing from the EMS to the target NEs and the TL1 autonomous
messages forwarding to EMS.
 Supported system integration test and customer support for Sprint Telecommunications and
Teleway Japan.
Objective Systems Integrators, Inc., Sacramento,CA
Software Engineer, April 1995 - March 1996
 Worked on AccessCNM, a Customer Network Management (CNM) product to provide the
“customer views” of the service provider's network. Participated general system architecture
analysis and design.
 Designed and implemented the ASN.1 SNMP MIB kits of the system, including a MIB compiler, a
MIB browser/augmenter to manage the OID mapping from customer views (FrameRealy and
SMDS) to network views.
Trainings
 Oracle SOA Foundation Workshop / Oracle AIA Foundation Pack;
 Oracle Siebel eBusiness Essential / Oracle Siebel Enterprise Application Integration;
 Oracle BRM Business Policy Customization;
Educations
 M.S. in Computer Science, Dec 1994, New Mexico State University
 M.S. in Computer & Information Science, Feb 1988, Shanghai University of Technology, China
 B.S. in Computer Engineering, July 1985, Shanghai Jiao Tong University, China
References
Available Upon Request