Leaving Care Service Redesign: Prototyping | Kate Sahota | October 2014
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Presentation on use digital technology to better support Care Leavers and prototyping by Kate Sahota from Warwickshire County Council. Presented at the Hot Topic event on Building Digital Capability in Bristol on 2 October 2014
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Leaving Care Service Redesign: Prototyping | Kate Sahota | October 2014
- 1. Leaving Care Service Redesign Warwickshire County Council
- 2. Starting out: The idea How can we use digital technology to better support Care Leavers?
- 3. Building the case £000’s Savings Targets PROJECT MANDATE Corporate Strategies Statutory Requirements Stakeholders ? Benefits Measurements … + more
- 4. Distilling the aims Increase the number of Care Leavers staying in their foster home until at least age 18 Decrease the number of NEET Care Leavers (Not in Education, Employment or Training)
- 6. Define and scope: The approach Design Council Double Diamond
- 8. Discover: Research Done: Care Leavers: Ethnographic research Doing: Service Manager: Understanding protocols To be done: ● Social Workers: Workshops ● Commissioned Services: Interviews
- 10. Define Phase
- 14. Define: Mapping User Journey Mapping
- 15. Define: Mapping Problem statements: How might we achieve regular 2-way communication about how things are going so that we can recognise achievements, spot early warning signals and provide timely/appropriate support to meet their needs? How might we give Care Leavers the tools and equipment to improve their self-esteem and raise their aspirations so that we can support them to get the best out of their life? How might we ensure commissioned services meet the needs of care leavers so that we are getting the best experiences for our care leavers and WCC are getting value for money?
- 16. Develop Phase
- 20. Deliver Phase
- 24. Next steps ● Take prototypes to social workers ● Refine ● Take refined prototypes to Children in Care Council ● Refine ● Iterate…. ● Agree what is taken forward and deliver….
- 25. Next steps ● Project teams will work within the council to start embedding these skills more widely o Trainers o Advisor/governance role on projects o Part of the project team
- 26. Questions? Kate Sahota, Programme Delivery Manager Warwickshire County Council katesahota@warwickshire.gov.uk @808kate
Editor's Notes
- The idea was generated by the Getting Ready for Adult Life (Leaving Care) Service Manager following a call to Heads of Service for priorities for the Digital by Default programme.
- After the initial idea was presented, we spent time preparing an initial high level project mandate. Here we looked at what other councils are doing in this area, statutory requirements (such as the differences in how the leaving care operates in terms of providing support for 16 - 21 YO, or up to 24 years if they are in education), reviewed the facts and figures to determine the pain points - what do we need to do if we are going to transform this service? We also looked at the variety of stakeholders involved - from the care leavers themselves, to foster carers, social workers, service managers, as well as other stakeholders from services we commission such as the Personal Advisors from Barnardos and the Managers of the hostels we use to provide short term accommodation.
- Having aims like this means we have 2 areas that are very clear and easy to measure - these are both currently recorded by the service, so there would be no requirement to place additional burden on the service to gather this. The service manager (as project sponsor) can sign up to this and get on board as she can easily understand what we are working towards. As the project goes on, you will see how we add further drivers which create even more benefits.
- The approach we decided to take was based on the Design Council Double Diamond. One of the other goals for this project was to embed proper service redesign skills in other parts of the authority.
- We used different techniques for different stakeholders depending on what would be most appropriate. It was really important to follow the guidelines for the ethnographic research - confidentiality, ethics, Research governance board in People Group, best practice guidelines
- We used different techniques to generate ideas for how we might solve the problem statements, such as “Ideal Journey” “If Virgin ran this service, what would they do?” “Parallel worlds”