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Learning Culture and Employee Engagement
Cassie Whitlock
Director of HR
BambooHR
Erin Boettge
Content Marketing Manager
BizLibrary
Understanding Engagement
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Learning Culture and Employee Engagement
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Learning Culture and Employee Engagement
Employee Engagement Levels
Actively Engaged
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Learning Culture and Employee Engagement
Employee Engagement Levels
Actively Engaged Neutral / Not-Engaged
bamboohr.com bizlibrary.com
Learning Culture and Employee Engagement
Employee Engagement Levels
Actively Engaged Actively DisengagedNeutral / Not-Engaged
bamboohr.com bizlibrary.com
Learning Culture and Employee Engagement
Actively disengaged
employees cost the U.S.
$483 billion to $605 billion
each year in lost productivity.
Measuring Engagement Data
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Learning Culture and Employee Engagement
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Learning Culture and Employee Engagement
Engagement Measurement Tools
Gallup’s Q12
Kenexa’s Survey
Accord Management
System
HR Solutions’ Sweet 16
bamboohr.com bizlibrary.com
Learning Culture and Employee Engagement
Measuring Engagement
ALTERNATIVE DIRECT
MEASURES
The percentage of participation in
ad-hoc meetings and initiatives vs.
recurring meetings and
processes.
Time spent collaborating
directly with customers
outside of normal scope
of work.
The number of network
connections and time spent
with people outside of
immediate team or region.
The amount of work
that occurs outside of
normal working hours.
Harvard Business Review, A Primer on Measuring Employee Engagement
bamboohr.com bizlibrary.com
Learning Culture and Employee Engagement
Measuring Management Quality
• One-on-One: Employee time spent with managers
• Skip-level Time: Exposure to colleagues up the ladder
• Networking managers: Well-connected direct managers
• Balanced Time: too much or too little manager input
typically decreases engagement
bamboohr.com bizlibrary.com
Learning Culture and Employee Engagement
Measuring Colleague Influence
• Team Ratio: Measure the ratio of highly engaged
employees vs. disengaged employees on a team
• Collaborator Ratio: Measure the ratio of highly
engaged employees vs. disengaged employees in
a list of a person’s most frequent co-collaborators
bamboohr.com bizlibrary.com
Learning Culture and Employee Engagement
Measuring Relationships
• Strong Tie Connections: Relationships with frequent and
relatively intimate interactions typically increase engagement
• Weak Tie Connections: Exposure to ideas from outside
core relationships typically increases engagement
• Balanced Variability: How frequently their network changes
over time, ranges from unsettling to stagnant, find a balance
bamboohr.com bizlibrary.com
Learning Culture and Employee Engagement
Measuring Work Schedule
• Meeting Hours: Engagement decreases with more time
spent in meetings with more than 20 attendees
• Calendar Fragmentation: Engagement decreases without
meaningful time to work between meetings or events
Defining Engagement
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Learning Culture and Employee Engagement
Learning Culture:
the climate your organization
creates as you handle change.
bamboohr.com bizlibrary.com
Learning Culture and Employee Engagement
Career Goals:
clear path to
reach one's
full potential
Motivational Needs:
challenging work, feeling of
accomplishment, sense of team
Empowerment Needs:
top cover, trusted colleagues, ability to
effect change, permissive policies
Intrinsic Needs:
job satisfaction, shared belief in the mission,
passion for the work
Physical Needs:
competitive salary, access, training/knowledge
Self-fulfillment Needs
Psychological Needs
Physical Needs
bamboohr.com bizlibrary.com
Learning Culture and Employee Engagement
bamboohr.com bizlibrary.com
Learning Culture and Employee Engagement
Career Goals:
clear path to
reach one's
full potential
Motivational Needs:
challenging work, feeling of
accomplishment, sense of team
Empowerment Needs:
top cover, trusted colleagues, ability to
effect change, permissive policies
Intrinsic Needs:
job satisfaction, shared belief in the mission,
passion for the work
Physical Needs:
competitive salary, access, training/knowledge
Self-fulfillment Needs
Physical Needs
Psychological Needs
bamboohr.com bizlibrary.com
Learning Culture and Employee Engagement
Signifiers of a Successful Employee
1. Contributes to a successful team
2. Given extra responsibility
3. Salary increase
4. Recognition from supervisor
5. Recognition from peers
bamboohr.com bizlibrary.com
Learning Culture and Employee Engagement
SMART Goals for Attributes
• Specific: target a behavior that connects with the attribute
• Measurable: track incidences of that behavior over time
• Actionable: focus on personal behavior, not someone else
• Results-focused: count success rather than lack of failure
• Time-bound: measure at regular intervals
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Learning Culture and Employee Engagement
GOAL: Be less passive aggressive
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Learning Culture and Employee Engagement
“I’m not going to complain about my manager for 30 days”
Hard Way
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Learning Culture and Employee Engagement
“First, I’ll do a root cause analysis of why I’m frustrated. Then I will bring
it up with Norah within the day, either with a direct conversation or, if
more appropriate, a private email.
I’ll measure how many times this happens over the next 30 days,
then try to improve on my count.”
Better Way
Selecting Great Managers
Top 10 Skills:
IN 2020 IN 2015
1. Complex Problem Solving
2. Critical Thinking
3. Creativity
4. People Management
5. Coordinating With Others
6. Emotional Intelligence
7. Judgment And Decision Making
8. Service Orientation
9. Negotiation
10. Cognitive Flexibility
1. Complex Problem Solving
2. Coordinating With Others
3. People Management
4. Critical Thinking
5. Negotiation
6. Quality Control
7. Service Orientation
8. Judgment And Decision Making
9. Active Listening
10. Creativity
Source: Future of Job Report, World Economic Forum
bamboohr.com bizlibrary.com
Learning Culture and Employee Engagement
Key Competencies
·EmotionalIntelligence
·CoachingSkills
·Communication Skills
·Delegation
bamboohr.com bizlibrary.com
Learning Culture and Employee Engagement
Emotional Intelligence
Our ability to understand and monitor our own feelings and
emotions, and the feelings and emotions of those around us.
• Attitudes, choices and behaviors
• The connection and interaction of the
emotional and rational parts of our brain
• Strategies to adopt and improve
bamboohr.com bizlibrary.com
Learning Culture and Employee Engagement
Coaching Skills
The manager focuses on the actual needs of his
or her employees and puts those needs first.
• Ask vs. Tell Approach
• Focus on the development of
the employee, not the tasks
• Structure for accountability,
action and outcome
Why Are Coaching Skills Important
For Your Managers?
Top Missing Skills In
Mid-Level Leaders
1. Coaching
2. Performance Appraisal
3. Developing Others
4. Managing Change
5. Communications
6. Business Acumen
SOURCE: Bersin by Deloitte
21%
Organizations with senior leaders who coach
effectively and frequently
IMPROVE BUSINESS RESULTS BY 21%
SOURCE: Bersin by Deloitte
bamboohr.com bizlibrary.com
Learning Culture and Employee Engagement
Communication Skills
Ensuring the message and method are
appropriate to the situation and desired results.
• Feedback
• Keep employees connected
• Maintain relationships
bamboohr.com bizlibrary.com
Learning Culture and Employee Engagement
New Communication Realities
• 48% work remotely for at least half of their work week
• 55% say that seamless remote management
is an achievable goal with manager training
• 54% consider trust an important issue
• 43% use manager/employee video communication
• 39% believe remote management helps maintain
a more professional relationship
bamboohr.com bizlibrary.com
Learning Culture and Employee Engagement
Delegation
The right tasks to the right people
Training Better Managers
bamboohr.com bizlibrary.com
Learning Culture and Employee Engagement
Feedback Response
Internalize Engage Ignore
bamboohr.com bizlibrary.com
Learning Culture and Employee Engagement
Over-Controlling Managers
• Remove decision-making responsibility and creativity
from employees on their teams
• Lower the workday experience on the hierarchy of needs
• Lead to burnout or indifference for their employees
• Create a bottleneck at the managerial level
• Limit performance to their own strength
bamboohr.com bizlibrary.com
Learning Culture and Employee Engagement
Barriers to Receiving Feedback
• Truth: we protect our opinion by telling ourselves that our critics
don’t know what they’re talking about
• Relationships: “Who are they to question ME?”
• Identity: mental discomfort comes from knowing that you’re wrong,
can lead to questioning other assumptions about underlying realities
bamboohr.com bizlibrary.com
Learning Culture and Employee Engagement
Tips for Receiving Feedback
• 80/20 rule: Whoever is offering feedback should listen
80 percent of the time and talk 20 percent of the time
• Guide employees to solutions through coaching questions
• Using questions helps employees grow into their
responsibility rather than taking it from them
• Effective feedback trains employees in the thought
processes they need to solve their own problems
bamboohr.com bizlibrary.com
Learning Culture and Employee Engagement
Three Types of Feedback
• Evaluation rates or ranks employees on a set of criteria
• Coaching helps employees change and improve.
• Appreciation tells employees that they matter and belong
Engagement atALL Levels
bamboohr.com bizlibrary.com
Learning Culture and Employee Engagement
Self-Management Process
• Committing to a meaningful purpose
• Choosing the best way to fulfill that purpose
• Performing work activities competently
• Making progress toward achieving that purpose
bamboohr.com bizlibrary.com
Learning Culture and Employee Engagement
Sense of Meaningfulness
• A non-cynical climate—freedom to care deeply
• Clearly identified passions—insight into what we care about
• An exciting vision—a vivid picture of what can be accomplished
• Relevant task purposes—connection between our work and the vision
• Whole tasks—responsibility for an identifiable product or service
bamboohr.com bizlibrary.com
Learning Culture and Employee Engagement
Sense of Choice
• Delegated authority—the right to make decisions
• Trust—confidence in an individual’s self-management
• Security—no fear of punishment for honest mistakes
• A clear purpose—understanding what we are trying to accomplish
• Information—access to relevant facts and sources
bamboohr.com bizlibrary.com
Learning Culture and Employee Engagement
Sense of Competence
• Knowledge—a store of insights from education and experience
• Positive feedback—information on what is working
• Skill recognition—due credit for our successes
• Challenge—demanding tasks that fit our abilities
• High, non-comparative standards—demanding standards that don’t force rankings
bamboohr.com bizlibrary.com
Learning Culture and Employee Engagement
Sense of Progress
• A collaborative climate—co-workers helping each other succeed
• Milestones—reference points to mark stages of accomplishment
• Celebrations—occasions to share enjoyment of milestones
• Access to customers—interactions with users of what we’ve produced
• Measurement of improvement—show how performance gets better
Engage through Connection
bamboohr.com bizlibrary.com
Learning Culture and Employee Engagement
Presenting Your Culture
• Help employees develop stronger connections
with each other and with your organization
• Keep your mission, vision, and values grounded
in real human experiences
• Match your values to what your
employees value in their own lives
bamboohr.com bizlibrary.com
Learning Culture and Employee Engagement
Engage through Learning
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Learning Culture and Employee Engagement
Follow BambooHR and BizLibrary on social media:
bamboohr.com/blog | bizlibrary.com/blog
Thank you!
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Learning Culture and Employee Engagement
BambooHR
Questions?
Join BambooHR for the world’s largest virtual conference for HR professionals.
Register here for free: http://bit.ly/BizlibraryElevate
Learning Culture and Employee Engagement: 6 Ingredients for Success
Learning Culture and Employee Engagement: 6 Ingredients for Success

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Learning Culture and Employee Engagement: 6 Ingredients for Success

  • 1.
  • 2. bamboohr.com bizlibrary.com Learning Culture and Employee Engagement Cassie Whitlock Director of HR BambooHR Erin Boettge Content Marketing Manager BizLibrary
  • 5. bamboohr.com bizlibrary.com Learning Culture and Employee Engagement Employee Engagement Levels Actively Engaged
  • 6. bamboohr.com bizlibrary.com Learning Culture and Employee Engagement Employee Engagement Levels Actively Engaged Neutral / Not-Engaged
  • 7. bamboohr.com bizlibrary.com Learning Culture and Employee Engagement Employee Engagement Levels Actively Engaged Actively DisengagedNeutral / Not-Engaged
  • 8. bamboohr.com bizlibrary.com Learning Culture and Employee Engagement Actively disengaged employees cost the U.S. $483 billion to $605 billion each year in lost productivity.
  • 11. bamboohr.com bizlibrary.com Learning Culture and Employee Engagement Engagement Measurement Tools Gallup’s Q12 Kenexa’s Survey Accord Management System HR Solutions’ Sweet 16
  • 12. bamboohr.com bizlibrary.com Learning Culture and Employee Engagement Measuring Engagement ALTERNATIVE DIRECT MEASURES The percentage of participation in ad-hoc meetings and initiatives vs. recurring meetings and processes. Time spent collaborating directly with customers outside of normal scope of work. The number of network connections and time spent with people outside of immediate team or region. The amount of work that occurs outside of normal working hours. Harvard Business Review, A Primer on Measuring Employee Engagement
  • 13. bamboohr.com bizlibrary.com Learning Culture and Employee Engagement Measuring Management Quality • One-on-One: Employee time spent with managers • Skip-level Time: Exposure to colleagues up the ladder • Networking managers: Well-connected direct managers • Balanced Time: too much or too little manager input typically decreases engagement
  • 14. bamboohr.com bizlibrary.com Learning Culture and Employee Engagement Measuring Colleague Influence • Team Ratio: Measure the ratio of highly engaged employees vs. disengaged employees on a team • Collaborator Ratio: Measure the ratio of highly engaged employees vs. disengaged employees in a list of a person’s most frequent co-collaborators
  • 15. bamboohr.com bizlibrary.com Learning Culture and Employee Engagement Measuring Relationships • Strong Tie Connections: Relationships with frequent and relatively intimate interactions typically increase engagement • Weak Tie Connections: Exposure to ideas from outside core relationships typically increases engagement • Balanced Variability: How frequently their network changes over time, ranges from unsettling to stagnant, find a balance
  • 16. bamboohr.com bizlibrary.com Learning Culture and Employee Engagement Measuring Work Schedule • Meeting Hours: Engagement decreases with more time spent in meetings with more than 20 attendees • Calendar Fragmentation: Engagement decreases without meaningful time to work between meetings or events
  • 18. bamboohr.com bizlibrary.com Learning Culture and Employee Engagement Learning Culture: the climate your organization creates as you handle change.
  • 19. bamboohr.com bizlibrary.com Learning Culture and Employee Engagement Career Goals: clear path to reach one's full potential Motivational Needs: challenging work, feeling of accomplishment, sense of team Empowerment Needs: top cover, trusted colleagues, ability to effect change, permissive policies Intrinsic Needs: job satisfaction, shared belief in the mission, passion for the work Physical Needs: competitive salary, access, training/knowledge Self-fulfillment Needs Psychological Needs Physical Needs
  • 21. bamboohr.com bizlibrary.com Learning Culture and Employee Engagement Career Goals: clear path to reach one's full potential Motivational Needs: challenging work, feeling of accomplishment, sense of team Empowerment Needs: top cover, trusted colleagues, ability to effect change, permissive policies Intrinsic Needs: job satisfaction, shared belief in the mission, passion for the work Physical Needs: competitive salary, access, training/knowledge Self-fulfillment Needs Physical Needs Psychological Needs
  • 22. bamboohr.com bizlibrary.com Learning Culture and Employee Engagement Signifiers of a Successful Employee 1. Contributes to a successful team 2. Given extra responsibility 3. Salary increase 4. Recognition from supervisor 5. Recognition from peers
  • 23. bamboohr.com bizlibrary.com Learning Culture and Employee Engagement SMART Goals for Attributes • Specific: target a behavior that connects with the attribute • Measurable: track incidences of that behavior over time • Actionable: focus on personal behavior, not someone else • Results-focused: count success rather than lack of failure • Time-bound: measure at regular intervals
  • 24. bamboohr.com bizlibrary.com Learning Culture and Employee Engagement GOAL: Be less passive aggressive
  • 25. bamboohr.com bizlibrary.com Learning Culture and Employee Engagement “I’m not going to complain about my manager for 30 days” Hard Way
  • 26. bamboohr.com bizlibrary.com Learning Culture and Employee Engagement “First, I’ll do a root cause analysis of why I’m frustrated. Then I will bring it up with Norah within the day, either with a direct conversation or, if more appropriate, a private email. I’ll measure how many times this happens over the next 30 days, then try to improve on my count.” Better Way
  • 28. Top 10 Skills: IN 2020 IN 2015 1. Complex Problem Solving 2. Critical Thinking 3. Creativity 4. People Management 5. Coordinating With Others 6. Emotional Intelligence 7. Judgment And Decision Making 8. Service Orientation 9. Negotiation 10. Cognitive Flexibility 1. Complex Problem Solving 2. Coordinating With Others 3. People Management 4. Critical Thinking 5. Negotiation 6. Quality Control 7. Service Orientation 8. Judgment And Decision Making 9. Active Listening 10. Creativity Source: Future of Job Report, World Economic Forum
  • 29. bamboohr.com bizlibrary.com Learning Culture and Employee Engagement Key Competencies ·EmotionalIntelligence ·CoachingSkills ·Communication Skills ·Delegation
  • 30. bamboohr.com bizlibrary.com Learning Culture and Employee Engagement Emotional Intelligence Our ability to understand and monitor our own feelings and emotions, and the feelings and emotions of those around us. • Attitudes, choices and behaviors • The connection and interaction of the emotional and rational parts of our brain • Strategies to adopt and improve
  • 31. bamboohr.com bizlibrary.com Learning Culture and Employee Engagement Coaching Skills The manager focuses on the actual needs of his or her employees and puts those needs first. • Ask vs. Tell Approach • Focus on the development of the employee, not the tasks • Structure for accountability, action and outcome
  • 32. Why Are Coaching Skills Important For Your Managers? Top Missing Skills In Mid-Level Leaders 1. Coaching 2. Performance Appraisal 3. Developing Others 4. Managing Change 5. Communications 6. Business Acumen SOURCE: Bersin by Deloitte 21% Organizations with senior leaders who coach effectively and frequently IMPROVE BUSINESS RESULTS BY 21% SOURCE: Bersin by Deloitte
  • 33. bamboohr.com bizlibrary.com Learning Culture and Employee Engagement Communication Skills Ensuring the message and method are appropriate to the situation and desired results. • Feedback • Keep employees connected • Maintain relationships
  • 34. bamboohr.com bizlibrary.com Learning Culture and Employee Engagement New Communication Realities • 48% work remotely for at least half of their work week • 55% say that seamless remote management is an achievable goal with manager training • 54% consider trust an important issue • 43% use manager/employee video communication • 39% believe remote management helps maintain a more professional relationship
  • 35. bamboohr.com bizlibrary.com Learning Culture and Employee Engagement Delegation The right tasks to the right people
  • 37.
  • 38. bamboohr.com bizlibrary.com Learning Culture and Employee Engagement Feedback Response Internalize Engage Ignore
  • 39. bamboohr.com bizlibrary.com Learning Culture and Employee Engagement Over-Controlling Managers • Remove decision-making responsibility and creativity from employees on their teams • Lower the workday experience on the hierarchy of needs • Lead to burnout or indifference for their employees • Create a bottleneck at the managerial level • Limit performance to their own strength
  • 40. bamboohr.com bizlibrary.com Learning Culture and Employee Engagement Barriers to Receiving Feedback • Truth: we protect our opinion by telling ourselves that our critics don’t know what they’re talking about • Relationships: “Who are they to question ME?” • Identity: mental discomfort comes from knowing that you’re wrong, can lead to questioning other assumptions about underlying realities
  • 41. bamboohr.com bizlibrary.com Learning Culture and Employee Engagement Tips for Receiving Feedback • 80/20 rule: Whoever is offering feedback should listen 80 percent of the time and talk 20 percent of the time • Guide employees to solutions through coaching questions • Using questions helps employees grow into their responsibility rather than taking it from them • Effective feedback trains employees in the thought processes they need to solve their own problems
  • 42. bamboohr.com bizlibrary.com Learning Culture and Employee Engagement Three Types of Feedback • Evaluation rates or ranks employees on a set of criteria • Coaching helps employees change and improve. • Appreciation tells employees that they matter and belong
  • 44.
  • 45. bamboohr.com bizlibrary.com Learning Culture and Employee Engagement Self-Management Process • Committing to a meaningful purpose • Choosing the best way to fulfill that purpose • Performing work activities competently • Making progress toward achieving that purpose
  • 46. bamboohr.com bizlibrary.com Learning Culture and Employee Engagement Sense of Meaningfulness • A non-cynical climate—freedom to care deeply • Clearly identified passions—insight into what we care about • An exciting vision—a vivid picture of what can be accomplished • Relevant task purposes—connection between our work and the vision • Whole tasks—responsibility for an identifiable product or service
  • 47. bamboohr.com bizlibrary.com Learning Culture and Employee Engagement Sense of Choice • Delegated authority—the right to make decisions • Trust—confidence in an individual’s self-management • Security—no fear of punishment for honest mistakes • A clear purpose—understanding what we are trying to accomplish • Information—access to relevant facts and sources
  • 48. bamboohr.com bizlibrary.com Learning Culture and Employee Engagement Sense of Competence • Knowledge—a store of insights from education and experience • Positive feedback—information on what is working • Skill recognition—due credit for our successes • Challenge—demanding tasks that fit our abilities • High, non-comparative standards—demanding standards that don’t force rankings
  • 49. bamboohr.com bizlibrary.com Learning Culture and Employee Engagement Sense of Progress • A collaborative climate—co-workers helping each other succeed • Milestones—reference points to mark stages of accomplishment • Celebrations—occasions to share enjoyment of milestones • Access to customers—interactions with users of what we’ve produced • Measurement of improvement—show how performance gets better
  • 51. bamboohr.com bizlibrary.com Learning Culture and Employee Engagement Presenting Your Culture • Help employees develop stronger connections with each other and with your organization • Keep your mission, vision, and values grounded in real human experiences • Match your values to what your employees value in their own lives
  • 54. bamboohr.com bizlibrary.com Learning Culture and Employee Engagement Follow BambooHR and BizLibrary on social media: bamboohr.com/blog | bizlibrary.com/blog Thank you!
  • 55. bamboohr.com bizlibrary.com Learning Culture and Employee Engagement BambooHR Questions? Join BambooHR for the world’s largest virtual conference for HR professionals. Register here for free: http://bit.ly/BizlibraryElevate