This document provides information on training courses and consulting services offered by The Change Specialist. It includes specialized offerings like organizational strategic planning and change management consulting. It also lists various training courses on topics like coaching, change communications, feedback, team building, stress management, customer excellence and delegation. The courses range from half day to multi-day sessions. Consulting services are also customized based on client needs and may include multi-phase strategic planning processes and 360-degree feedback programs.

1. The Change Specialist
deborah@thechangespecialist.net
www.thechangespecialist.net
Learning and Development
Courses
Provided by
The Change Specialist

2. Table of Contents
Specialised Offerings and Consulting Processes ..........................................................................3
Organisational Strategic Planning for Success..........................................................................3
Change Management 101 ................................................................................................................4
Change Communications Programme: Module 1 ...................................................................5
Change Communications Programme: Module 2 ...................................................................6
360 Degree Feedback for Senior Managers and Business Leaders...................................7
Coaching Programmes.......................................................................................................................7
General Facilitation of Meetings and Events .............................................................................7
Learning and Development Training Courses................................................................................8
Coaching – Stage 1..............................................................................................................................8
Coaching – Stage 2..............................................................................................................................8
Coaching – Stage 3..............................................................................................................................9
Understanding Whole Organisations and their Culture........................................................9
Business Persuasion ............................................................................................................................9
The Art of Giving and Receiving Feedback.............................................................................. 10
Team building: Me, You and Us................................................................................................... 10
Presentations Skills........................................................................................................................... 11
Interviewing Skills Training............................................................................................................ 12
Managing Stress in the Workplace............................................................................................. 12
Customer Excellence........................................................................................................................ 13
The Art of Delegation...................................................................................................................... 13
Creativity and Innovation............................................................................................................... 14

3. Specialised Offerings and Consulting Processes
Organisational Strategic Planning for Success
Do you need facilitative help to get your top team aligned for the future? The
Change Specialist can take you through a tried and tested process to ensure
success for your organisation.
Phase 1 – Top Team Interviews. The Change Specialist will hold interviews with key
stakeholders to understand the current organisation and their views for the future.
Phase 2 – Leadership Alignment Workshop One. A facilitated one-day strategic
alignment workshop for C-level and senior executives which clarifies your vision,
values and strategic direction at an organisational level. This workshop will enable
leadership to develop the tools and a standard template to be able to continue on
and lead the organisation through the planning process at the BU level.
Phase 3 – BU Alignment Workshops. The Change Specialist will co-facilitate
alongside each senior executive / BU leader to run a one-day workshop for each of
your business units. During this workshop the BU leader and their staff will map out
their detailed vision and values in-line with the wider Organisational vision and
values. Staff will start the process of writing their business plan, and manage the
process to gain sign off of their plan before the next 3 day event.
Phase 4 - Leadership Alignment Workshop Two. A three-day off-site event for
senior executives. During this time the executive will revisit the Organisation’s
vision and values and review all BU plans. Participants will then work to identify
synergies and potential duplications of effort in order to realise operational
efficiencies within the organisation. The event will conclude by establishing
accountabilities for operationalising the business plans.
Phase 5 – Agreeing Next Steps. The Change Specialist will spend time with you to
assist in agreeing next steps.
This process will need to be developed differently for each organisation, the cost will vary
depending on participant and organisation size. Please ask The Change Specialist for a
quote if this is something you are interested in pursuing.
Time
Varies
One Day
Event
One Day
event –
repeated
per BU
Three
Day
Event
Time
Varies

4. Change Management 101
This course is designed for participants who would like an easy introduction to the
Psychology of Change within organisations. It is recommended that you attend this
course prior to sinking your teeth into the subsequent “Change Communications
Module 1 and 2”.
This course includes
 What about change?
 Frameworks for understanding change
 Misconceptions about change
 Six stages of change
 Personal reactions to Traumatic change
 Conflict, fear, obstacles and what your people need
 Enemies of change
 The four myths
 What change feels like
 Why programmes fail
 Vision and empowerment
 Characteristics of a successful Vision and the 8 steps
 Pitfalls
 Empowerment
 The vital ingredients
 Barriers
 Communication checklist
 The morning after … feeding back to the team
0.5 day

5. Change Communications Programme: Module 1
For those that already have a role in delivering change, or have attended Change
Management 101, this course provides the participant with a sound framework to
deliver change and communicate for success. During this course, you will be able to
use The Change Specialists knowledge to mould part of your own solution during
the day. This workshop is designed for senior members of staff and their
communicators to help identify successful tactics and strategies for communicating
change and drive urgency whilst delivering clarity to manage stakeholders’
expectations.
You will be introduced to successful Change theories and the Psychology of change
which have a proven track record of success. After lunch you will work alongside
The Change Specialist on some of your own organisational issues during which time
you will be introduced to a framework for managing and communicating through
Change. Module 1 tackles how to “Establish the Foundation” and lead the change
into the “Build and Align” phase.
You will learn
 What Organisational Change is
 Change vs transformation
 How to define change
 The levers available for change within an organisation
 A framework for managing organisational change
 People’s reactions to change
 The Neuropsychology of change
 How to develop a successful change communications approach, interventions
and tools.
 How to Establish the Foundation
o Leadership
o Vision
o Stakeholder Analysis and Mapping
o The steps to take during this phase
 How to Build and Align a Change Management Programme
o How to create a communications pack and its’ use
o Communication Channels
o The steps to take during this phase
Prior to the workshop, participants will need to complete and submit pre-work.
1 day

6. Change Communications Programme: Module 2
Module 2:
Continuing to working with The Change Specialist on some of your own
organisational issues we will work through the next steps of the framework for
managing and communicating through Change. Module 2 tackles how to manage
the organisation through the “Implement” phase and into the “Learn and Transfer”
phase.
You will learn
 Review the theory from Module 1
 Cultural transformation and working in change environments
 The psychological resistance to change
 How to review and continually develop a successful change communications
approach, interventions and tools.
 How to identify the key challenges/issues in managing
 change
 How to Implement a Change Management Programme
o Quick wins
o How to run pilots
o Engagement
o Stakeholder Management
o How to make adjustments
o Timeframes for Benefits realisation
o Measuring and monitoring change
o The steps to take during this phase
 Learn and Transfer
o Optimal learning and transfer of knowledge
o How to create a learning organisation
o The steps to take during this phase
Prior to the workshop, participants will need to complete and submit pre-work.
1 day

7. 360 Degree Feedback for Senior Managers and Business
Leaders
The Change Specialist can work with individual leaders to provide them with 360
degree feedback. This is a formulaic process that has propelling results. Each
leader will nominate up to 6 people (2 line managers / 2 peers and 2 members of
their team). It is also possible to nominate external parties such as clients or
vendors by substituting others from the 6. Each of the nominated people will spend
up to an hour providing feedback to The Change Specialist anonymously for the
participant. A report will then be collated and the participant will have an hours
session to review the feedback. Ongoing coaching is available to support this
process should it be required.
This process will need to be developed differently for each individual, the cost will vary
depending on the number of participants. Please ask The Change Specialist for a quote if
this is something you are interested in pursuing.
Time
Varies
Coaching Programmes
The Change Specialist offers one-on-one coaching for individuals who
would like to effect significant change. Typically in 6 session blocks, these
sessions are designed to cater for individual needs and are informed with
information gained from the coachees line managers, peers and staff in 360
feedback. They may also include the Standard Deployment Inventory, a
powerful Psychological Tool for understanding your typical behaviour and
where you shift under stress.
Time
Varies
General Facilitation of Meetings and Events
The Change Specialist is on hand to help your meeting and events run smoothly,
taking the running of important meetings off your hands so you can participate and
get involved with the team.
Time
Varies

8. Learning and Development Training Courses
Coaching – Stage 1
Would you like to enhance the performance and career satisfaction within your
organisation by improving the quality of coaching, relationships and personal
development skills? The Change Specialist runs a Coaching Programme that runs
over three workshops and all levels of staff are able to attend.
The main objectives of this programme are to:
 Broaden staffs’ understanding of what coaching is and how they can help
people unlock their potential
 Offer practical and highly effective coaching and quality dialogue skills and
guidance around real issues
 Empower staff to help people build on their strengths and overcome
internal and external obstacles to effective development
Workshop 1 “Envision” covers the following areas
 Coaching Frameworks as a development Tool
 The hallmarks of a good coach
 Coaching guidelines
 Facilitating purposeful change
 Coaching relationships
 Coaching Mechanisms and how change happens
 Coaching Models
 Real life Exercises and Role Plays
Prior to the workshop, participants will need to complete and submit pre-work.
1 day
Coaching – Stage 2
Workshop 2 "Explore" covers the following areas
 Reviewing the model and frameworks from Workshop 1
 Looking and observing self. Teaching appropriate praise.
 Raising awareness of the Coach’s Filters
 Wants and Specify – Needs based Dialogues
 Coaching agreements
 The Coaching Checklist
 Real life Exercises and Role Plays
1 day

9. Participants must have attended Stage 1. Prior to the workshop, participants will
need to complete and submit pre-work.
Coaching – Stage 3
Workshop 3 "Integrate" covers the following areas
 Reviewing the model and frameworks
 Cover advanced coaching techniques
 Managing a ‘brick wall’
 Common self-defeating behavioural patterns
 Reflection
 Real life Exercises and Role Plays
Participants must have attended Stage 1 and 2. Prior to the workshop, participants
will need to complete and submit pre-work.
1 day
Understanding Whole Organisations and their Culture
This course is a beginner’s guide to understanding organisational culture. It covers
two main areas of interest, frameworks for thinking about organisations & their
environments, and Organisational Culture. In particular:
 Frameworks which look at Organisations
 Different ways to complete analyses
 Some diagnostic instruments
 How organisations are changing
 Why culture matters
 Understanding your organisational culture
 And changing organisational culture
 Working with different national cultures
0.5 day
Business Persuasion
Would you like to have a ‘boost’ in excellent communications skills? This course
covers the basics of NLP - just what you need to know to improve your
communications skills, and understand what someone is really thinking!
This course covers:
 The golden rule of influencing
 The two dimensions of behaviour
0.5 day

10.  Recognising behavioural styles
 Managing your own style to meet someone else’s style needs
 Components and concepts
 NLP top tops and techniques for improved communicators
 Real life Exercises and Role Plays
The Art of Giving and Receiving Feedback
Giving and receiving feedback is something that fills many people with dread. Done
well, and in accordance with a few ‘rules’, giving and receiving feedback can be a
powerful organisational liberator! Successful and progressive organisations have
been shown to handle this well and it’s a ‘must have’ for any aspiring organisation.
This course covers:
 Familiar characteristics - a self-assessment
 Best Practice – Giving feedback
o Why is it so difficult?
o Feedback blockers
o Top tips
 Best Practice – Receiving feedback
o Why is it so difficult?
o Feedback blockers
o Top tips
 How to give positive and negative feedback
 Real life Exercises and Role Plays
0.5 day
Team building: Me, You and Us.
This is a workshop that takes your team through a psychological tool called the
Standard Deployment Inventory (SDI). It is perfect for giving your organisation a
common language to manage, build and grow teams and their relationships. The
SDI is designed to help individuals asses the strengths they use in relation to others
under two kinds of conditions: when everything is going well in your relationship
and when you are faced with conflict and opposition.
The Team will complete the SDI as course pre-work and then spend the day
understanding themselves and each other. It gives the team a common frame of
reference and a deeper understanding of people within the team, their skills and
preferences.
1 day

11. The course includes:
 A review of the different types of people (Red, Blue, Green and Hub)
 The risks associated with mishandling a ‘colour’
 How each colour personality type can get the best out of another colour
personality type by subtly adapting and understanding what is happening
 The predominance and mix of colours within one person
 Influence and persuasion through the SDI
 Understanding others through the SDI
 Strengths and weaknesses – and how weaknesses in the team can be
strengths
 Building more productive relationships
 Motivational rewards
 Relationship building – Best practice and how to do it
 Dealing with difficult situations – Managing conflict
 Mending relationships
 Team evolution models (Tuckman)
Prior to the workshop, participants will need to complete and submit pre-work.
Presentations Skills
This course is fun and interactive. It teaches excellent presentation skills to
participants and engages them with group exercises and real-time feedback. It
covers:
 The golden rules
 Doing effective preparation
 The preparation checklist
 Planning the content
 Structuring the content
 Remembering the content
 Delivering your presentation effectively
 Delivering a “Listener-centred presentation”
 Promoting discussion and involvement
 Visual Aids
 Handling difficult situations
 Evaluation
 Role playing and group exercises
1 day

12. Interviewing Skills Training
Need to brush up on how to conduct an interview? Whether you’re a consultant, a
savvy business professional or an HR professional this course covers all you need to
know to be a successful interviewer.
It covers:
 Fact finding interviewing
o What data do you need to collect?
o Where do you start?
o How do you organise your research?
o How do you prepare for a specific interview?
o How do you build a relationship of trust with your interviewee(s)?
o How do you record and communicate the facts?
o How do you write up interviews?
 The critical three part interview
 What are your strengths as interviewers?
 Reflection and planning
 Different techniques: Active Listening / Funnelling
 Role playing and group exercises
1 day
Managing Stress in the Workplace
Personal stress is prevalent. Organisational stress is on the rise. This course helps
people learn to recognise both for the benefit and well-being of all in the
workplace. The course will cover:
 Personal Stress. What is it and how do you recognise the signs?
 A look at how you rate
 Tops tips for prevention
 Time management
 Organisational stress, recognising the signs within your team and the cost
to the business
 A guided relaxation session with a clinical hypnotherapist
Prior to the workshop, participants will need to complete and submit pre-work.
0.5 day

13. Customer Excellence
Customer loyalty is the crowning achievement in any business. It has absolute
leverage on profitability and growth. It means that your success is cumulative from
year to year. In today's business environment, a satisfied customer is no longer
enough. We have all entered a new age wherein we must positively astonish our
customers by anticipating their needs. To be Customer Need Driven is the goal. It is
essential to build on solid customer relationships, to listen continuously to
recognise changing needs, and to earn the right to offer the very best solutions.
Your customers expect leadership. As you demonstrate such a commitment, a true
spirit of partnership will develop. Brand loyalty will be the result.
This course covers:
 What is Customer Excellence
 Building a Service Culture
 Customer Service
 Customer Outcome Responsibility
 Customer Need Driven
 Customer Satisfaction
 Customer Excellence
 Concepts
 Personal Commitment
 Pride Factors
 Customer Communication
1 day
The Art of Delegation
This course will teach you delegation techniques to allow you to develop your team,
train them in all aspects of the business, use your human resources most effectively,
and open your time up for items that need your particular set of skills.
This course covers:
 Principles of Leadership
 Leadership Styles
 Keys to Effective Coaching
 Building Relationships of Trust
 Benefits of Delegating
 Why We Fail to Delegate
 Creating Motivational Relationships
1 day

14.  Motivation
 Involvement
 Delegation Techniques
 How not to do it
 Best Practice
 The five levels of delegation
 Communication Techniques
 Active Listening
 Non-Verbal Communication
 Delegation Formula
 Delegation Review
 Delegation Checklist
Creativity and Innovation
Are creative people just born that way or can it be learned? Is innovation like a
lightning strike or is there a way to bring about successful innovation again and
again? Learn how to increase creativity and innovation in yourself and your
organisation.
This course has you getting involved and enthused. It covers:
 Creativity--Nature or Nurture?
 Developing Your Creativity
 Capturing the WOW Factor
 Getting Creative and Staying There
 Humour and the Creative Process
 Characteristics of Creative Individuals
 Generating Unique Ideas
 Creative Thinking Principles
 Benefits of Brainstorming
 Brainstorming Techniques
 Idea Validation Techniques
 Techniques of Innovative Environments
1 day