This document outlines the role of leadership in implementing Lean Six Sigma in higher education institutions. It discusses CHRIST's mission and values, then covers key focus areas and features of Lean Six Sigma like reducing waste and improving processes. Areas of focus for higher education are identified, like learner-centric processes and data-driven decision making. Challenges of implementation are also presented, and key aspects for leaders are listed, such as establishing a clear vision and providing strong commitment.

1. MISSION
CHRIST is a nurturing ground for an individual’s holistic development to
make effective contribution to the society in a dynamic environment
VISION
Excellence and Service
CORE VALUES
Faith in God | Moral Uprightness
Love of Fellow Beings
Social Responsibility | Pursuit of Excellence
Role of Leadership in implementation of
Lean Six Sigma in HEIs
Krishna M C
Professor
School of Business and Management
CHRIST (Deemed to be University)
ATAL Faculty Development Program
Dec 14, 2023

2. Excellence and Service
CHRIST
Deemed to be University
Session Outline
● Lean Six Sigma Strategy – Key Focus Areas and Features
● Lean in Higher Education Institutions (HEIs) – Approaches
● What can leadership team do?

3. Excellence and Service
CHRIST
Deemed to be University
Key Focus Areas of Lean Six Sigma
Delivering Value
to Stakeholders
Improving
Efficiency
Eliminating Waste

4. Excellence and Service
CHRIST
Deemed to be University
Features of Lean Six Sigma Strategy
1 Focus on Customer Value
2 Process Optimization
3 Continuous Improvement
4 Data Driven Decision
Making
5 Standardization of
Processes
6 Waste Reduction (Lean)
7 Variation Reduction
(6 Sigma)
8 Stakeholder Involvement
9 Root Cause Analysis
10 Visual Management
11 Cross Functional Teams
12 DMAIC Methodology
13 Employee Involvement
and Training
14
Project Management
Approach
15 Outcome Focus

5. Excellence and Service
CHRIST
Deemed to be University

6. Excellence and Service
CHRIST
Deemed to be University
Dimensions in a Higher Education Institution
I. Stakeholders
Students
Faculty Members
Recruiters
Society
1
2
3
4

7. Excellence and Service
CHRIST
Deemed to be University
Dimensions in a Higher Education Institution
II. Criteria
Curriculum, Andragogy, Assessments
Research, Consultancy
Infrastructure, Resources
Management Processes
1
2
3
4

8. Excellence and Service
CHRIST
Deemed to be University
Areas of Focus
Learner Centric
Processes
Continuous
Improvement in
Teaching,
Learning and
Assessments
Value Stream
Mapping of
Academic
Processes
Just-in-Time
Education
Flexible and
Adaptive
Academic
Programs
Standardisation
of Administrative
Processes
Cross
Functional
Collaboration
Data Driven
Decision
Making
Faculty
Development
and
Empowerment
👩
🏻
🎓
📶 ✔️
📖 🗐
🔢

9. Excellence and Service
CHRIST
Deemed to be University
Challenges faced by HEIs
Resistance to Change
Inadequate Training and Skill Gap
Poor Communication
Short term Vs. Long term Focus
Lack of Metrics and Measurements
Unrealistic Expectations
1
2
3
4
5
6

10. Excellence and Service
CHRIST
Deemed to be University
Key aspects for implementing Lean Strategy
Establish a Clear Vision and
Strategy
01
03
Invest in Training and
Development
05
Align Lean Goals with
Institutional Objectives
Allocate Appropriate Resources
06
Promote Collaboration and
Communication
07
08
Set Performance Metrics and
Monitor Progress
Address Resistance and
Challenges
10
Provide Strong Leadership
Commitment
02
Create a Culture of Continuous
Improvement
04 09
Empower and Involve Faculty
and Staff

11. Excellence and Service
CHRIST
Deemed to be University
References & Acknowledgements
● Lean Six Sigma and Quality Frameworks in Higher Education. A review of literature - Jenelle Davidson,
Oriana Price and Mathew P Pepper (2020)
● Establishing a Lean Six Sigma Program in Higher Education – Carsten Sevensson, Jiju Anthony,
Mohammed Ba-Essa, Majed Baksh and Saja Albliwi (2015)
● Implementing Lean Six Sigma into Curriculum Design and Delivery. A Case Study in Higher Education –
A Thomas (2017)
● Six Sigma as a Quality Improvement Tool for Academic Programs – E L Cano, M Gonzalez-Lena, J M
Moguerza and A Redchuk (2016)
● Presentation on “Application on DMAIC Framework in AOL” – Dr Elangovan, SBM, CHRIST (Deemed to
be University)

12. Excellence and Service
CHRIST
Deemed to be University
Thank You!

13. Excellence and Service
CHRIST
Deemed to be University
Challenges faced by HEIs
Resistance to Change
01
03 Cultural Mis-Alignment
05 Short Term vs. Long Term Focus
Lack of Metrics and
Measurements
06
Over Emphasis on Cost
Reduction
07
08 Inadequate Resources
Failure to Sustain
10
Inadequate Training and Skill
Gap
02
Poor Communication
04 09 Unrealistic Expectation

14. Excellence and Service
CHRIST
Deemed to be University
Dimensions of Focus – 2. Areas
Curriculum, Andragogy and Assessments
Research and Consultancy
Infrastructure / Resources
📚
👨
💼
📈
Management Process