Leading Success from Purpose - St George Hub June 2016
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Dr. Avnesh Ratnanesan's presentation discusses finding purpose and achieving success through coaching. It introduces a 6E framework moving from customer experiences to business evolution. The third E, energy, is key and involves leadership behaviors, employee engagement, culture, wellbeing, motivation, authenticity, empathy and compassion, and having meaning or purpose. Living one's purpose, or ikigai, is finding the intersection of what you love, the world needs, you can get paid for, and you're good at. The document includes a testimonial praising Dr. Ratnanesan's coaching for helping a client through difficult times and having a profound impact on their bottom line in a short timeframe.
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Leading Success from Purpose - St George Hub June 2016
- 1. Dr Avnesh Ratnanesan @energesse LEADING SUCCESS FROM PURPOSE
- 4. 4 Return on Investment on Purpose 1,026% 331% 122% Ref: Firms of Endearment, Research Period 1996-2006 Sisodia et al
- 5. 5 ‘6 E’ Framework: Customer Experience to Business Evolution E6. Evolution E5. Excellence E4. Execution E3. Energy E2. Emotions E1. Experiences You/ Organisation Customers Your Goals
- 7. 7 E3. ENERGY = Leadership Behaviour Employee Engagement Attitude & Culture Wellbeing Motivation Authenticity Empathy & Compassion Meaning / Purpose Love & Joy
- 9. 9 LIVE YOUR PURPOSE (IKIGAI) Where life is most fulfilled and work is at the highest level Answer 4 questions and find the intersection: 1. What do you love doing? 2. What does the world need? (problem to solve in the market) 3. What can you get paid for? (Is it monetizable) 4. What are you good at? (True Strengths)
- 10. 10 EXPERIENCEHEALTHYSUCCESS Dr Avi has helped me through great turbulent times and difficult growth times. Dr Avi has been able to tell us the things we don’t want to hear, he is able to break down parts of our business and offer us solid advice which has had a profound impact on our bottom line. This happened in a rather short timeframe, I did not have to wait months to see the results. For that, I can’t have enough thanks to Dr Avi. As a result of the conferences I organise, I work with a lot of business owners and coaches in the wellness industry from around the world, and I can comfortably say that Dr Avi is by far the leading coach in the area. I can’t help but recommend him to you. Ben Croft, President, World Business Executive Coaching Summit (largest event for business coaches in the world) DRAVNESHRATNANESAN(AVI) EXECUTIVECOACH For a conversation on career success & fulfilment: avnesh@energesse.com + 02 8091 0918
Editor's Notes
- This is my fourth time presenting at Hargraves Institute conference in 9 years. And I was thinking to myself , could it be because of my track record as a speaker, is it because of my latest innovations, is because of how I bring my services to the Australian market. And then it suddenly dawned on me, the light build went off and everything became clear. Its because I’m cheap and always agreeable to speak at a Hargraves event. No but seriously folks, I’ve been grateful to the network and camaderie and I’ve had with hargraves and the intelligent people I’ve connected with and helped grow my own development as well as that of my ventures.
- Over the last 4 years, I’ve been the CEO of Energesse, which is a specialist firm that focuses on improving patient experience and customer experience in the health and care sector. We are a team of 15 people now and we work with clients and partners in the US, UK, Australia and Asia. Some of you may recognise Darrell Mann one of our team members, who I’m actually know through Hargraves and has played a key role in our development of our products and services. Largely with work health insurers, hospitals, service providers with technology solutions, research and surveys, consultancy and leadership coaching.
- Feedback from last 4 years of customer research, consulting and improving customer experience - we’ve developed the 6 E Framework, which we are unveiling for the first time. Feedback from the executives that we’ve worked with, largely said “don’t just tell me what to do, tell me how to do it” This framework is part of a book that is in development and we are in talks with a publisher and aim to release later this year. So why is this model different to everything else out there? Well, I strongly believe that this is a more authentic and sustainable model for success in managing customers and along the way I’ll show you data on that. Its also a versatile model that can be used in the context of businesses and their customers, as well as healthcare organisations and patients – the model applies equally well.
- How many people have heard of Stephen Covey, put your hands up? Wrong Stephen Covey, put your hand down.
- Traditional Management literature, describes an organisation’s energy or vibe. Which is a set of behaviours that encapsulate a grouping of management terms. In Stephen Covey’s book, Smart Trust, he described and energy as not just physical and emotional wellbeing, but also the creativity and joy that exists within an engaged team. Patient Experience correlated with Staff Experience
- The Japanese call meaning and purpose – your ikigai. Their philosophy is that when employees work to a purpose that is fulfilling, they will perform at their highest level. Your Ikigai , where you perform the best, when you have greatest meaning and fulfilment, is when you are aligned with your purpose. To find your purpose, ask yourself these 4 questions
- Feedback from last 4 years of customer research, consulting and improving customer experience - we’ve developed the 6 E Framework, which we are unveiling for the first time. Feedback from the executives that we’ve worked with, largely said “don’t just tell me what to do, tell me how to do it” This framework is part of a book that is in development and we are in talks with a publisher and aim to release later this year. So why is this model different to everything else out there? Well, I strongly believe that this is a more authentic and sustainable model for success in managing customers and along the way I’ll show you data on that. Its also a versatile model that can be used in the context of businesses and their customers, as well as healthcare organisations and patients – the model applies equally well.
- The Japanese call meaning and purpose – your ikigai. Their philosophy is that when employees work to a purpose that is fulfilling, they will perform at their highest level. Your Ikigai , where you perform the best, when you have greatest meaning and fulfilment, is when you are aligned with your purpose. To find your purpose, ask yourself these 4 questions
- Feedback from last 4 years of customer research, consulting and improving customer experience - we’ve developed the 6 E Framework, which we are unveiling for the first time. Feedback from the executives that we’ve worked with, largely said “don’t just tell me what to do, tell me how to do it” This framework is part of a book that is in development and we are in talks with a publisher and aim to release later this year. So why is this model different to everything else out there? Well, I strongly believe that this is a more authentic and sustainable model for success in managing customers and along the way I’ll show you data on that. Its also a versatile model that can be used in the context of businesses and their customers, as well as healthcare organisations and patients – the model applies equally well.