The document discusses building a sustainable, patient-centered healthcare system in Australia. It outlines some of the major challenges facing the Australian healthcare ecosystem, including rising costs and modern lifestyle epidemics. Some opportunities for solutions are presented, such as focusing on prevention, well-being, and integrating care across providers and stakeholders. The presentation also covers innovative ways to analyze patient experience data and transform service models through customer experience innovation.
The external healthcare environment is changing rapidly and providers are under increasing pressure to innovate with increasing speed and efficiency.
Be it experimenting with new care delivery models to improve care coordination, redesigning workflows to enhance efficiency, or developing new products that improve clinical outcomes, hospitals and their service lines are looking for effective ways to harness the creative power of physicians and employees to solve problems that matter. However, few organizations innovate in an orderly, reliable way.
Great ideas remain captive in the heads of physicians and employees and one-off attempts to spur innovation through “hack-a-thons” and “pitch days” prove disappointing. As an academic medical center and a world leader in orthopedics, Hospital for Special Surgery has a long history of results-oriented innovation.
In this webinar, we will share:
– HSS’ systematic approach for driving innovation
– strategies for generating new insights and developing novel solutions
– processes for piloting and testing new ideas
– guiding principles for creating a culture of innovation
– advice on how to build your very own innovation infrastructure
About the Speaker:
Mark Angelo is Vice President, Innovation & Business Development for Hospital for Special Surgery. Mark joined HSS in 2009 and has held various senior management positions at the Hospital across operations, strategy and business development. As Vice President, Innovation & Business Development, Mark is responsible for advancing hospital strategic priorities related to quality and efficiency, innovation, growth and diversification. One of his key responsibilities includes leading the Operational Excellence program, a hospital-wide initiative that leverages industrial engineering principles to maximize quality and efficiency. Mark also leads the HSS Innovation Center whose mission is to support the development and commercialization of early-stage technologies and solutions.
Prior to joining HSS, Mark worked as a management consultant for Monitor Group where he specialized in operations strategy and organizational design. Mark holds a Bachelor of Applied Science in Biomedical Engineering from the University of Toronto and a Master of Business Administration from Harvard Business School.
Analytics and Small Hospitals: Embracing Data to Thrive in the New Era of Val...Health Catalyst
Value-based care has remade the healthcare landscape for small hospitals. Many are struggling to compete with the larger, better-funded medical centers in the communities they serve. Embracing data and analytics is no longer a luxury for these organizations if they are to succeed and remain competitive. Data analysis can assist senior leaders in identifying opportunities for improvement while balancing long-term goals with short-term pressures. Incorporating data in to the culture and making it a part of everyday decision making will enable smaller hospitals to not only survive, but thrive in the new era of value-based care.
AHRQ’s Health Care Innovations Exchange held a Web event on Promoting the Spread of Health Care Innovations on April 9, 2013. For more information, visit https://innovations.ahrq.gov/events/2013/04/promoting-spread-health-care-innovations.
How to Assess the ROI of Your Population Health InitiativeHealth Catalyst
In the brave new world of value-based healthcare, investing in population health management (PHM) is a requirement for success. Defining PHM isn’t easy, but there is one common term that appears among all the diverse interpretations—outcomes. Assessing the potential ROI for investments in PHM using a clear, understandable framework, can help organizations methodically identify and prioritize their PHM investments. While not every PHM intervention makes sense for every situation, it is important to determine which programs provide the most benefit, as well as determining when the investment will begin paying dividends, to achieve success in the era of PHM.
Quality Improvement In Healthcare: Where Is The Best Place To Start?Health Catalyst
One of the biggest challenges providers face in their quality improvement efforts is knowing where to get started. In my experience, one of the best ways to overcome that “where do we begin?” factor is by using data from an enterprise data warehouse to look for high-cost areas where there are large variations in how health care is delivered. Variation found through the KPA is an indicator of opportunity. The more avoidable variation that is reflected in a particular care process, the more opportunity there is to reduce that variation and standardize the process. Suppose after performing a KPA you discover three areas of opportunity. How do you determine which one to pursue, especially if it’s your first journey into process improvement? The most obvious answer would seem to be the one with the largest potential ROI. That may not always be the best course to pursue, however. You will also want to take into consideration the readiness/openness to change in each of those areas.
CHANGE IS A CONSTANT IN THE HEALTHCARE INDUSTRY.
SUCCESS REQUIRES NOT JUST MEETING MANDATES –
BUT EXCEEDING EXPECTATIONS
Exceeding expectations is our primary goal. Our healthcare advisory services improve and accelerate acceptance of changes for both patients and providers. We create buy-in and engagement and increase adoption – positively impacting patient satisfaction and maximizing your return on investments in processes and technology.
Remote Healthcare Work: Best Practices amid COVID-19Health Catalyst
With no known end to the COVID-19 social distancing directives, many healthcare organizations are shifting some team members to remote work arrangements. Clinicians offering telehealth services, case managers, as well as administrative, financial, and IT teams and others contributing away from the frontlines of care are candidates to work from home while continuing to support their organization’s operations. Though a shift in normal processes, research has shown that remote workers can be as or more productive as they are in the office setting and often report high levels of job satisfaction. Following best practices for remote-first work will help team members, managers, and organizations transition to and thrive in a distributed setting.
The external healthcare environment is changing rapidly and providers are under increasing pressure to innovate with increasing speed and efficiency.
Be it experimenting with new care delivery models to improve care coordination, redesigning workflows to enhance efficiency, or developing new products that improve clinical outcomes, hospitals and their service lines are looking for effective ways to harness the creative power of physicians and employees to solve problems that matter. However, few organizations innovate in an orderly, reliable way.
Great ideas remain captive in the heads of physicians and employees and one-off attempts to spur innovation through “hack-a-thons” and “pitch days” prove disappointing. As an academic medical center and a world leader in orthopedics, Hospital for Special Surgery has a long history of results-oriented innovation.
In this webinar, we will share:
– HSS’ systematic approach for driving innovation
– strategies for generating new insights and developing novel solutions
– processes for piloting and testing new ideas
– guiding principles for creating a culture of innovation
– advice on how to build your very own innovation infrastructure
About the Speaker:
Mark Angelo is Vice President, Innovation & Business Development for Hospital for Special Surgery. Mark joined HSS in 2009 and has held various senior management positions at the Hospital across operations, strategy and business development. As Vice President, Innovation & Business Development, Mark is responsible for advancing hospital strategic priorities related to quality and efficiency, innovation, growth and diversification. One of his key responsibilities includes leading the Operational Excellence program, a hospital-wide initiative that leverages industrial engineering principles to maximize quality and efficiency. Mark also leads the HSS Innovation Center whose mission is to support the development and commercialization of early-stage technologies and solutions.
Prior to joining HSS, Mark worked as a management consultant for Monitor Group where he specialized in operations strategy and organizational design. Mark holds a Bachelor of Applied Science in Biomedical Engineering from the University of Toronto and a Master of Business Administration from Harvard Business School.
Analytics and Small Hospitals: Embracing Data to Thrive in the New Era of Val...Health Catalyst
Value-based care has remade the healthcare landscape for small hospitals. Many are struggling to compete with the larger, better-funded medical centers in the communities they serve. Embracing data and analytics is no longer a luxury for these organizations if they are to succeed and remain competitive. Data analysis can assist senior leaders in identifying opportunities for improvement while balancing long-term goals with short-term pressures. Incorporating data in to the culture and making it a part of everyday decision making will enable smaller hospitals to not only survive, but thrive in the new era of value-based care.
AHRQ’s Health Care Innovations Exchange held a Web event on Promoting the Spread of Health Care Innovations on April 9, 2013. For more information, visit https://innovations.ahrq.gov/events/2013/04/promoting-spread-health-care-innovations.
How to Assess the ROI of Your Population Health InitiativeHealth Catalyst
In the brave new world of value-based healthcare, investing in population health management (PHM) is a requirement for success. Defining PHM isn’t easy, but there is one common term that appears among all the diverse interpretations—outcomes. Assessing the potential ROI for investments in PHM using a clear, understandable framework, can help organizations methodically identify and prioritize their PHM investments. While not every PHM intervention makes sense for every situation, it is important to determine which programs provide the most benefit, as well as determining when the investment will begin paying dividends, to achieve success in the era of PHM.
Quality Improvement In Healthcare: Where Is The Best Place To Start?Health Catalyst
One of the biggest challenges providers face in their quality improvement efforts is knowing where to get started. In my experience, one of the best ways to overcome that “where do we begin?” factor is by using data from an enterprise data warehouse to look for high-cost areas where there are large variations in how health care is delivered. Variation found through the KPA is an indicator of opportunity. The more avoidable variation that is reflected in a particular care process, the more opportunity there is to reduce that variation and standardize the process. Suppose after performing a KPA you discover three areas of opportunity. How do you determine which one to pursue, especially if it’s your first journey into process improvement? The most obvious answer would seem to be the one with the largest potential ROI. That may not always be the best course to pursue, however. You will also want to take into consideration the readiness/openness to change in each of those areas.
CHANGE IS A CONSTANT IN THE HEALTHCARE INDUSTRY.
SUCCESS REQUIRES NOT JUST MEETING MANDATES –
BUT EXCEEDING EXPECTATIONS
Exceeding expectations is our primary goal. Our healthcare advisory services improve and accelerate acceptance of changes for both patients and providers. We create buy-in and engagement and increase adoption – positively impacting patient satisfaction and maximizing your return on investments in processes and technology.
Remote Healthcare Work: Best Practices amid COVID-19Health Catalyst
With no known end to the COVID-19 social distancing directives, many healthcare organizations are shifting some team members to remote work arrangements. Clinicians offering telehealth services, case managers, as well as administrative, financial, and IT teams and others contributing away from the frontlines of care are candidates to work from home while continuing to support their organization’s operations. Though a shift in normal processes, research has shown that remote workers can be as or more productive as they are in the office setting and often report high levels of job satisfaction. Following best practices for remote-first work will help team members, managers, and organizations transition to and thrive in a distributed setting.
7 Features of Highly Effective Outcomes Improvement ProjectsHealth Catalyst
There’s a formula for success when putting together outcomes improvement projects and organizing the teams that make them prosper. Too often, critically strategic projects launch without the proper planning, structure, and people in place to ensure viability and long-term sustainability. They never achieve the critical mass required to realize substantial improvements, or they do, but then the project fades away and the former state returns. The formula for enduring success follows seven simple steps:
Take an Accountability Versus Outcomes Focus
Define Your Goal and Aim Statements Early and Stick to Them
Assign an Owner of the Analytics (Report or Application) Up Front
Get End Users Involved In the Process
Design to Make Doing the Right Thing Easy
Don’t Underestimate the Power of 1:1 Training
Get the Champion Involved
Laying the Foundation for Sustainable Change and SuccessHealth Catalyst
In the initial presentation in this series, we examined the historical, cultural, financial and social forces that have defined and shaped the healthcare system and the dynamics that are irreversibly driving the need for change. Now, it is time to focus on a review of emerging concepts and methods that will allow healthcare organizations to adapt to a rapidly changing future. This slides will focus on the improvement concepts, methods and tools that individuals and organizations need to consider in order to address the challenges facing healthcare and successfully ride the wave of change sweeping across the industry.
Lean Principles in Healthcare: 2 Important Tools Organizations Must HaveHealth Catalyst
The transition from fee-for-service to value-based reimbursement is driving many healthcare systems to fine-tune processes and work waste out of the system. In the search for quality improvement tools there has been much buzz surrounding lean, touted for its ability to remove waste from processes. Many have tried lean and, failing to achieve any sustainable benefit, are learning that applying lean principles to healthcare can be quite difficult. The lean approach isn’t a magic potion. Sustainable change will never become real without a committed organization dedicated to making it a reality. Lean, or any quality improvement tool, works in healthcare only when it is part of a larger initiative driving real cultural change.
The Top 8 Skills Every Healthcare Process Improvement Leader Must HaveHealth Catalyst
Healthcare process improvement leaders not only have to be a jack-of-all-trades, but they need to be a master, as well. This is one of the most important leadership roles in the healthcare system with responsibilities that can ultimately end up saving lives, improving the patient experience, improving caregiver job satisfaction, and reducing costs. Although there are many others, these eight skills are the most critical for the efficient, and ultimately, successful process improvement leader:
Communication
Trust Building
Coaching
Understanding Process Management
Understanding Care Management Personnel
Constructive Accountability and Constructive Conflict
Resiliency and Persistency
Seeing the Big Picture
Along with the right training, education, and sponsorship, it’s easy to see why this role blends many elements of art and science.
How to Measure Health Outcomes that Matter to EveryoneHealth Catalyst
To measure health outcomes that matter to everyone, it’s important to ask several questions before starting out:
How do regulatory requirements differ from outcomes improvement?
Do the measurements align with organizational goals and values?
Are the measurements worth the resources required to document them?
Will the metrics actually be applied to outcomes improvement?
Who are the beneficiaries of the outcomes improvement initiative?
The answers to these questions help save time and resources, sustain and expand the improvement effort, refine the list of measures to those that truly improve outcomes, and most of all, help avoid the outcomes measures graveyard.
Employee Wellness: A Combination of Personal Accountability and Corporate Res...Health Catalyst
A strong employee wellness program is the first step to encouraging better health and creating meaningful, positive change in the lives of employees and their families. A well-designed healthcare insurance plan, a comprehensive wellness program, and creating a culture of personal accountability for wellness can optimize healthcare spending and improve employee health. It can also bolster the understanding and shared accountability for healthcare costs between the employees and the company.
Is Value-Based Healthcare Here to Stay? Looking for Answers in New PoliciesHealth Catalyst
Healthcare leaders are eager for a modicum of clarity when it comes to the industry’s shift to value-based healthcare given the uncertainties of Congress and the new Administration.
Fortunately, an analysis of three key pieces of information tells us value-based healthcare is likely here to stay:
The 21st Century Cures Act (Cures).
The Executive Order on reducing the “burden” of the Affordable Care Act (ACA).
Tom Price’s comments at his confirmation hearings.
It is a relatively safe bet that value-based healthcare delivery and payment programs will continue to be supported by federal law and regulation for several reasons:
Bipartisan support: The success of Cures indicates that bipartisan cooperation will continue on key healthcare issues.
Market-based innovation: The emerging evidence is that Congress and the Administration will support innovation in payment and delivery models.
Support for Existing ACA Innovation programs: Although highly uncertain, there are some indications that not all of the ACA will be scrapped.
Healthcare Project Management Techniques - A Pragmatic Approach to Outcomes I...Health Catalyst
Project management skills and good project managers are increasingly important to the healthcare industry because they can help control costs, manage risk, and speed improvement project outcomes. By applying project management techniques, from waterfall to agile methodologies, organizations can plan, organize, and execute a set of tasks efficiently in order to maximize resources and achieve specific goals.
This article explores project management techniques and offers considerations for healthcare leaders when adapting these techniques for clinical, financial, and operational process improvement. The author also shares a pragmatic application and practical tips for implementing these project management techniques in a healthcare environment.
Challenges healthcare delivery in IndiaVijay Agarwal
Healthcare delivery in India has Different and unique challenges.
They need to provide appropriate quality of care, deal with humanitarian issues, tackle ethical dilemmas and handle emotional problems.
To add to all this is the economic survival!!!
The Top Five Recommendations for Improving the Patient ExperienceHealth Catalyst
Improving patient satisfaction scores and the overall patient experience of care is a top priority for health systems. It’s a key quality domain in the CMS Hospital Value-Based Purchasing (VBP) Program (25 percent) and it’s an integral part of the IHI Triple Aim. But, despite the fact that health systems realize the importance of improving the patient experience of care, they often use patient satisfaction as a driver for outcomes. This article challenges this notion, instead recommending that they use patient satisfaction as a balance measure; one of five key recommendations for improving the patient experience:
Use patient satisfaction as a balance measure—not a driver for outcomes.
Evaluate entire care teams—not individual providers.
Use healthcare analytics to understand and act on data.
Leverage innovative technology.
Improve employee engagement.
This article also explains why patient experience is so closely tied to quality of care, and why it’s a prime indicator of a healthcare organization’s overall health.
Leveraging Technology to Increase Patient Satisfaction and Employee EngagementHealth Catalyst
Health systems are challenged by the need to keep patients and employees satisfied and engaged. This can be especially difficult for organizations in flux, growing, merging, and changing. And as leaders of these organizations know, poor patient satisfaction ratings lead to reduced reimbursements, which affect the bottom line.
To meet this challenge and improve patient satisfaction, health system leaders are taking advantage of technology, such as rounding software, that supports effective communication and drives the type of culture change that boosts both caregiver and patient satisfaction and encourages engagement. Embedding rounding technology into current processes makes rounding better and easier. The correlation between effective, efficient rounding and high patient satisfaction scores is clear. Rounding can and does increase engagement and satisfaction, which in turn leads to higher reimbursement potential. Learn how health system leaders can move from talking about rounding technology to incorporating it into daily workflow.
Six Critical mistakes that can doom your efforts at lead generation. More important, you will learn how to turn lead generation into powerful customer acquisition channels.
Building A Sustainable Model for Digital Preservation Services, Clive Billenn...DigitalPreservationEurope
Presentation from 3rd Annual WePreserve Conference in Nice 2008 by Clive Billenness, Programme Manager - Planets. On the future digital preservation models and services.
7 Features of Highly Effective Outcomes Improvement ProjectsHealth Catalyst
There’s a formula for success when putting together outcomes improvement projects and organizing the teams that make them prosper. Too often, critically strategic projects launch without the proper planning, structure, and people in place to ensure viability and long-term sustainability. They never achieve the critical mass required to realize substantial improvements, or they do, but then the project fades away and the former state returns. The formula for enduring success follows seven simple steps:
Take an Accountability Versus Outcomes Focus
Define Your Goal and Aim Statements Early and Stick to Them
Assign an Owner of the Analytics (Report or Application) Up Front
Get End Users Involved In the Process
Design to Make Doing the Right Thing Easy
Don’t Underestimate the Power of 1:1 Training
Get the Champion Involved
Laying the Foundation for Sustainable Change and SuccessHealth Catalyst
In the initial presentation in this series, we examined the historical, cultural, financial and social forces that have defined and shaped the healthcare system and the dynamics that are irreversibly driving the need for change. Now, it is time to focus on a review of emerging concepts and methods that will allow healthcare organizations to adapt to a rapidly changing future. This slides will focus on the improvement concepts, methods and tools that individuals and organizations need to consider in order to address the challenges facing healthcare and successfully ride the wave of change sweeping across the industry.
Lean Principles in Healthcare: 2 Important Tools Organizations Must HaveHealth Catalyst
The transition from fee-for-service to value-based reimbursement is driving many healthcare systems to fine-tune processes and work waste out of the system. In the search for quality improvement tools there has been much buzz surrounding lean, touted for its ability to remove waste from processes. Many have tried lean and, failing to achieve any sustainable benefit, are learning that applying lean principles to healthcare can be quite difficult. The lean approach isn’t a magic potion. Sustainable change will never become real without a committed organization dedicated to making it a reality. Lean, or any quality improvement tool, works in healthcare only when it is part of a larger initiative driving real cultural change.
The Top 8 Skills Every Healthcare Process Improvement Leader Must HaveHealth Catalyst
Healthcare process improvement leaders not only have to be a jack-of-all-trades, but they need to be a master, as well. This is one of the most important leadership roles in the healthcare system with responsibilities that can ultimately end up saving lives, improving the patient experience, improving caregiver job satisfaction, and reducing costs. Although there are many others, these eight skills are the most critical for the efficient, and ultimately, successful process improvement leader:
Communication
Trust Building
Coaching
Understanding Process Management
Understanding Care Management Personnel
Constructive Accountability and Constructive Conflict
Resiliency and Persistency
Seeing the Big Picture
Along with the right training, education, and sponsorship, it’s easy to see why this role blends many elements of art and science.
How to Measure Health Outcomes that Matter to EveryoneHealth Catalyst
To measure health outcomes that matter to everyone, it’s important to ask several questions before starting out:
How do regulatory requirements differ from outcomes improvement?
Do the measurements align with organizational goals and values?
Are the measurements worth the resources required to document them?
Will the metrics actually be applied to outcomes improvement?
Who are the beneficiaries of the outcomes improvement initiative?
The answers to these questions help save time and resources, sustain and expand the improvement effort, refine the list of measures to those that truly improve outcomes, and most of all, help avoid the outcomes measures graveyard.
Employee Wellness: A Combination of Personal Accountability and Corporate Res...Health Catalyst
A strong employee wellness program is the first step to encouraging better health and creating meaningful, positive change in the lives of employees and their families. A well-designed healthcare insurance plan, a comprehensive wellness program, and creating a culture of personal accountability for wellness can optimize healthcare spending and improve employee health. It can also bolster the understanding and shared accountability for healthcare costs between the employees and the company.
Is Value-Based Healthcare Here to Stay? Looking for Answers in New PoliciesHealth Catalyst
Healthcare leaders are eager for a modicum of clarity when it comes to the industry’s shift to value-based healthcare given the uncertainties of Congress and the new Administration.
Fortunately, an analysis of three key pieces of information tells us value-based healthcare is likely here to stay:
The 21st Century Cures Act (Cures).
The Executive Order on reducing the “burden” of the Affordable Care Act (ACA).
Tom Price’s comments at his confirmation hearings.
It is a relatively safe bet that value-based healthcare delivery and payment programs will continue to be supported by federal law and regulation for several reasons:
Bipartisan support: The success of Cures indicates that bipartisan cooperation will continue on key healthcare issues.
Market-based innovation: The emerging evidence is that Congress and the Administration will support innovation in payment and delivery models.
Support for Existing ACA Innovation programs: Although highly uncertain, there are some indications that not all of the ACA will be scrapped.
Healthcare Project Management Techniques - A Pragmatic Approach to Outcomes I...Health Catalyst
Project management skills and good project managers are increasingly important to the healthcare industry because they can help control costs, manage risk, and speed improvement project outcomes. By applying project management techniques, from waterfall to agile methodologies, organizations can plan, organize, and execute a set of tasks efficiently in order to maximize resources and achieve specific goals.
This article explores project management techniques and offers considerations for healthcare leaders when adapting these techniques for clinical, financial, and operational process improvement. The author also shares a pragmatic application and practical tips for implementing these project management techniques in a healthcare environment.
Challenges healthcare delivery in IndiaVijay Agarwal
Healthcare delivery in India has Different and unique challenges.
They need to provide appropriate quality of care, deal with humanitarian issues, tackle ethical dilemmas and handle emotional problems.
To add to all this is the economic survival!!!
The Top Five Recommendations for Improving the Patient ExperienceHealth Catalyst
Improving patient satisfaction scores and the overall patient experience of care is a top priority for health systems. It’s a key quality domain in the CMS Hospital Value-Based Purchasing (VBP) Program (25 percent) and it’s an integral part of the IHI Triple Aim. But, despite the fact that health systems realize the importance of improving the patient experience of care, they often use patient satisfaction as a driver for outcomes. This article challenges this notion, instead recommending that they use patient satisfaction as a balance measure; one of five key recommendations for improving the patient experience:
Use patient satisfaction as a balance measure—not a driver for outcomes.
Evaluate entire care teams—not individual providers.
Use healthcare analytics to understand and act on data.
Leverage innovative technology.
Improve employee engagement.
This article also explains why patient experience is so closely tied to quality of care, and why it’s a prime indicator of a healthcare organization’s overall health.
Leveraging Technology to Increase Patient Satisfaction and Employee EngagementHealth Catalyst
Health systems are challenged by the need to keep patients and employees satisfied and engaged. This can be especially difficult for organizations in flux, growing, merging, and changing. And as leaders of these organizations know, poor patient satisfaction ratings lead to reduced reimbursements, which affect the bottom line.
To meet this challenge and improve patient satisfaction, health system leaders are taking advantage of technology, such as rounding software, that supports effective communication and drives the type of culture change that boosts both caregiver and patient satisfaction and encourages engagement. Embedding rounding technology into current processes makes rounding better and easier. The correlation between effective, efficient rounding and high patient satisfaction scores is clear. Rounding can and does increase engagement and satisfaction, which in turn leads to higher reimbursement potential. Learn how health system leaders can move from talking about rounding technology to incorporating it into daily workflow.
Six Critical mistakes that can doom your efforts at lead generation. More important, you will learn how to turn lead generation into powerful customer acquisition channels.
Building A Sustainable Model for Digital Preservation Services, Clive Billenn...DigitalPreservationEurope
Presentation from 3rd Annual WePreserve Conference in Nice 2008 by Clive Billenness, Programme Manager - Planets. On the future digital preservation models and services.
Consumer Journey Mapping: Reaching Patients at Critical Decision PointsKaren Corrigan
How do healthcare consumers choose a provider? What are the touch points or “moments of truth” that most influence their decision to select your healthcare brand? Learn how marketers can use consumer decision journey mapping to develop marketing strategies and engagement tactics to optimize marketing ROI. Using discussion, case studies and interactive tools, participants will gain insights into how consumers seek healthcare providers, understand the critical touch points along the decision journey, and create a consumer decision journey map to focus marketing investments on activities that convert seekers to brand loyal customers.
Mapping the customer experience: innovate using customer experience journey mapsJoyce Hostyn
Do you know what your organization looks like from your customer’s perspective? In the digital age, silos and organizational bureaucracy manifest themselves through your digital presence. You can bridge these silos and overcome a bureaucratic inside-out mindset by visualizing the customer (learner, elder, citizen, patient, employee) experience through a customer experience journey map that captures both actual and emotional aspects of the customer experience. Then, map in hand, you can use it to design great outside-in customer experiences for your organization.
A talk Marc gave at the UI20 conference in Boston, November the 3rd, 2015.
Smaply: www.smaply.com
ExperienceFellow: www.experiencefellow.com
This is Service Design Thinking: www.thisisservicedesignthinking.com
This is Service Design Doing: www.thisisservicedesigndoing.com
Content:
1. The typology of journey maps
2. Customer experience research
3. Prototyping services
4. Service design and start-ups
We’re all camping at UX Camp West, so I thought I’d use the metaphor of a tent to share with you my view on the field of User Experience. I will describe the 7 poles of the tent's structure (research, design, evaluation, implementation, business, strategy, and management) and show you some random objects that I found in its corners. It is my goal that afterwards, we can all appreciate the beauty of the big tent, and realise how we contribute to a happy stay.
A CEO's Keys to Continuous Quality ImprovementHealth Catalyst
Healthcare organizations will not survive this unstable environment without a vision and a plan. Even with rapidly declining reimbursement that makes resource allocation tight, a CEO must address what it will cost to sustain a commitment to quality and then move forward in building capacity into the organization to provide that quality.
Join Greg Stock, chief executive officer of Thibodaux Regional Medical Center, as he shares how Thibodaux strives for the Triple Aim using the following keys to successful continuous quality improvement:
Engaging physicians and other influencers to bring together the right people for effective collaboration
Leveraging a data warehouse to identify opportunities for improvement, have a single source of truth to support decisions, and rapidly implement change
Spreading expertise across the organization, or ensuring individuals take the knowledge and skills they have acquired and apply them to other problem areas throughout the organization
Don’t miss hearing this CEO’s experiences with a methodology that The Joint Commission calls “best practice in how to use data and get physicians engaged.”
How to Improve Clinical Programs by Breaking the Cycle of Waste in HealthcareHealth Catalyst
To succeed with value-based care, health systems must demonstrate to CMS they operate more effectively, efficiently, and safely. This requires organizations to identify and improve three types of waste commonly found in clinical programs: ordering waste, workflow and operational variations waste, and defect waste. Finding these areas, however, requires three critical solutions: an EDW, a KPA Application, and organizational readiness assessments.
Why Most Analytic Applications Will Never Be Able to Significantly Improve He...Health Catalyst
The availability of healthcare IT solutions can be overwhelming and all promise to solve an organization’s most pressing issues. While typical data and analytic applications are excellent at exposing opportunities for improvement that are impacting the bottom line, most are not effective at helping the organization determine what to do to address them and improve outcomes. However, a new approach to creating analytics applications is emerging. Analytics applications that incorporate best practices clinical content along with the best practices visualizations help everyone understand the problem and the solution. These applications also enable clinicians to better understand, adopt, roll out, and execute outcome improvement initiatives with healthcare systems. Health Catalyst has deliberately created a comprehensive, dynamic suite of applications that integrate clinical content and facilitate the orderly implementation of action plans.
Overview of aspects of pharma's value added services and its primary aspects to deliver them.
Learn what others do and reflect how it's an opportunity for your pharma company..
As healthcare becomes more of a commodity over time, healthcare consumers will engage in shopping behavior based on price and quality. They will be demanding a better experience.
Analytics and Small Hospitals: Embracing Data to Thrive in the New Era of Val...Health Catalyst
Value-based care has remade the healthcare landscape for small hospitals. Many are struggling to compete with the larger, better-funded medical centers in the communities they serve. Embracing data and analytics is no longer a luxury for these organizations if they are to succeed and remain competitive. Data analysis can assist senior leaders in identifying opportunities for improvement while balancing long-term goals with short-term pressures. Incorporating data in to the culture and making it a part of everyday decision making will enable smaller hospitals to not only survive, but thrive in the new era of value-based care.
DATA-DRIVEN CARE: THE KEY TO ACCOUNTABLE CARE DELIVERY FROM A PHYSICIAN GROUP...Health Catalyst
Hospitals, payers and physician groups alike are facing changes in healthcare that require their attention. These changes are a result of financial forces that are changing the ways healthcare services are paid, cost of care pressures, ever-changing patient population behaviors, improvements in the science of health care and federal regulations tied to incentives that are soon turning to penalties. Anyone in health care is grappling to understand these changes and chart their strategies to be prepared for the future.
The presenters have proven expertise developing their strategies to care for patients in an accountable care model using data to drive their strategies. The presenting organizations will talk through their strategy including their future expectations and early results using data to identify improvement opportunities and to shift the clinical approach to health care. In addition to strategy, they will share solutions and analytic applications critical to the current and future expected results of their strategy.
Principles and Pracitces of Accountable Care TransformationHealth Catalyst
Facing the most sweeping payment transformation in history, healthcare systems are balancing two competing mandates: build the competencies needed to succeed under value-based payment models while remaining financially viable in the current fee-for-service landscape. Across the next decade, changing payment models will drive a fundamental transformation in care delivery, emphasizing dramatically lower costs and improvements in quality. While this final destination is clear, today’s health care leaders face high stakes and a great deal of uncertainty as they architect the path for their organizations' survival and success not only under value-based payment, but—critically—during the transition period.
Join Marie Dunn, Director of Analytics, as she outlines the key near-term priorities for health care organizations transitioning to value-based payment models, with a particular focus on the importance of leveraging data to drive effective decision making. She will also use Health Catalyst solutions to demonstrate these principles.
Marie will cover:
State of the transition from fee-for-service to value-based payment models
Near-term priorities for organizations looking to build the competencies to successfully manage at-risk contracts, including:
At-risk contract management: monitor performance against contractual requirements and leverage data to drive payer negotiations.
Network management: reduce leakage and improve referral patterns and network composition.
Care management: focus care team efforts by leveraging data to identify the patients in greatest need of support.
Performance monitoring: identify opportunities to improve performance on quality measures, like the ACO quality measures.
Strategies for balancing near-term priorities with long-term efforts to drive care transformation across the delivery system
Making the Shift: Healthcare's Transformation to Consumer-CentricityProphet
In our latest report, “Making the Shift: Healthcare’s Transformation to Consumer-Centricity” Prophet interviewed more than 50 executives across the U.S., Europe and Asia, from healthcare organizations including hospital systems, payers, pharmaceutical companies and digital health companies to identify the five keys shifts that healthcare organizations need to make to become more consumer-centric.
Learn key findings from each of the five shifts including the challenges and solutions organizations face to become more consumer-centric.
The 10 Leading Patient Engagement Solution Providers in 2018insightscare
There are a few contributors in the industry aiding to take this concept further and to help the care givers to adopt and apply it. To acknowledge the good work of these business giants, we bring to you our special edition of “The 10 Leading Patient Engagement Solution Providers in 2018”.
Similar to Building a Sustainable, Patient-Centred Healthcare System (20)
At the RACMA Conference Talked about how to use machine learning to improve patient feedback as well as building the rules engine to advise on patient experience improvement. Here are some of the slides and stories shared at the conference which seem to be received very well.
Patient Experience Roundtable Sydney 2018 Leading Change & Transformation in ...Dr Avnesh Ratnanesan (Avi)
Energesse and The Beryl Institute's Patient Experience Roundtable brought together executive senior patient experience champions from around Australia to brainstorm and collaborate on the most important issues affecting organisations in patient experience.
"When our Patient Experience measures improved, so did our Quality and Safety measures" - Sir Robert Naylor, CEO, University College London Hospitals NHS Trust, Sustainable Health Transformation 2014
Don Berwick’s ‘Triple Aims of Healthcare’ emphasises the pursuit of improved patient experience as top priority for healthcare systems. However, leaders are challenged with having a clear ‘process’ for improving patient experience. Data collection is often fragmented, person-dependent, inconsistently applied and not reported in real-time. Results take 3 to 18 months before being communicated back to the wards, resulting in a lack of accountability, transparency and meaningful change.
Results obtained in the NSW Bureau of Health Information surveys led Western Sydney Local Health District to improve its strategy around measurement of patient experience. Facilitating the collection of timely and granular feedback was needed. Implementation of a new patient survey system (MES Experience) in August 2016 provided a combination of real-time data collection and the unique 6E Framework (experience, emotions, engagement, execution, excellence and evolution) which is now guiding and driving quality improvements and meaningful change for consumers.
A presentation on Malaysian Cancer Care Initiative 2017 hosted by Ramsay Sime Darby Asia. With an increased focus on involving patients to improve safety and quality as well as implementing sustainable cost-effective improvements, person-centred care is key.
A step by step guide on how to holistically improve patient experience, adaptable for any healthcare setting. This training is presented by Dr Avnesh Ratnanesan, who is a thought-leader and expert on practical methods for improving patient experience and consumer engagement in the health setting.
Dr Avi Ratnanesan is the Chief Executive Officer of Energesse, a leading firm that specialises in improving patient experience and customer experience in healthcare. Energesse provides thought leadership in patient-centred innovation and technology solutions including MES Experience for real-time patient feedback and PanSensic for free-text analytics of patient stories.
Dr Avi Ratnanesan is the Chief Executive Officer of Energesse, a leading firm that specialises in improving patient experience and customer experience in healthcare. Energesse provides thought leadership in patient-centred innovation and technology solutions including MES Experience for real-time patient feedback and PanSensic for free-text analytics of patient stories.
Before we change actions or activities within the healthcare, the first point is to understand how staff and consumers think about the system we are in now.
This presentation will focus on how outcomes and major issues in the National Health Services (NHS UK) are measured using patient and staff experiences. It will also describe how latest technologies are being utilized to measure success in these areas.
COVID-19 PCR tests remain a critical component of safe and responsible travel in 2024. They ensure compliance with international travel regulations, help detect and control the spread of new variants, protect vulnerable populations, and provide peace of mind. As we continue to navigate the complexities of global travel during the pandemic, PCR testing stands as a key measure to keep everyone safe and healthy. Whether you are planning a business trip, a family vacation, or an international adventure, incorporating PCR testing into your travel plans is a prudent and necessary step. Visit us at https://www.globaltravelclinics.com/
Medical Technology Tackles New Health Care Demand - Research Report - March 2...pchutichetpong
M Capital Group (“MCG”) predicts that with, against, despite, and even without the global pandemic, the medical technology (MedTech) industry shows signs of continuous healthy growth, driven by smaller, faster, and cheaper devices, growing demand for home-based applications, technological innovation, strategic acquisitions, investments, and SPAC listings. MCG predicts that this should reflects itself in annual growth of over 6%, well beyond 2028.
According to Chris Mouchabhani, Managing Partner at M Capital Group, “Despite all economic scenarios that one may consider, beyond overall economic shocks, medical technology should remain one of the most promising and robust sectors over the short to medium term and well beyond 2028.”
There is a movement towards home-based care for the elderly, next generation scanning and MRI devices, wearable technology, artificial intelligence incorporation, and online connectivity. Experts also see a focus on predictive, preventive, personalized, participatory, and precision medicine, with rising levels of integration of home care and technological innovation.
The average cost of treatment has been rising across the board, creating additional financial burdens to governments, healthcare providers and insurance companies. According to MCG, cost-per-inpatient-stay in the United States alone rose on average annually by over 13% between 2014 to 2021, leading MedTech to focus research efforts on optimized medical equipment at lower price points, whilst emphasizing portability and ease of use. Namely, 46% of the 1,008 medical technology companies in the 2021 MedTech Innovator (“MTI”) database are focusing on prevention, wellness, detection, or diagnosis, signaling a clear push for preventive care to also tackle costs.
In addition, there has also been a lasting impact on consumer and medical demand for home care, supported by the pandemic. Lockdowns, closure of care facilities, and healthcare systems subjected to capacity pressure, accelerated demand away from traditional inpatient care. Now, outpatient care solutions are driving industry production, with nearly 70% of recent diagnostics start-up companies producing products in areas such as ambulatory clinics, at-home care, and self-administered diagnostics.
LGBTQ+ Adults: Unique Opportunities and Inclusive Approaches to CareVITASAuthor
This webinar helps clinicians understand the unique healthcare needs of the LGBTQ+ community, primarily in relation to end-of-life care. Topics include social and cultural background and challenges, healthcare disparities, advanced care planning, and strategies for reaching the community and improving quality of care.
The dimensions of healthcare quality refer to various attributes or aspects that define the standard of healthcare services. These dimensions are used to evaluate, measure, and improve the quality of care provided to patients. A comprehensive understanding of these dimensions ensures that healthcare systems can address various aspects of patient care effectively and holistically. Dimensions of Healthcare Quality and Performance of care include the following; Appropriateness, Availability, Competence, Continuity, Effectiveness, Efficiency, Efficacy, Prevention, Respect and Care, Safety as well as Timeliness.
Navigating Challenges: Mental Health, Legislation, and the Prison System in B...Guillermo Rivera
This conference will delve into the intricate intersections between mental health, legal frameworks, and the prison system in Bolivia. It aims to provide a comprehensive overview of the current challenges faced by mental health professionals working within the legislative and correctional landscapes. Topics of discussion will include the prevalence and impact of mental health issues among the incarcerated population, the effectiveness of existing mental health policies and legislation, and potential reforms to enhance the mental health support system within prisons.
Global launch of the Healthy Ageing and Prevention Index 2nd wave – alongside...ILC- UK
The Healthy Ageing and Prevention Index is an online tool created by ILC that ranks countries on six metrics including, life span, health span, work span, income, environmental performance, and happiness. The Index helps us understand how well countries have adapted to longevity and inform decision makers on what must be done to maximise the economic benefits that comes with living well for longer.
Alongside the 77th World Health Assembly in Geneva on 28 May 2024, we launched the second version of our Index, allowing us to track progress and give new insights into what needs to be done to keep populations healthier for longer.
The speakers included:
Professor Orazio Schillaci, Minister of Health, Italy
Dr Hans Groth, Chairman of the Board, World Demographic & Ageing Forum
Professor Ilona Kickbusch, Founder and Chair, Global Health Centre, Geneva Graduate Institute and co-chair, World Health Summit Council
Dr Natasha Azzopardi Muscat, Director, Country Health Policies and Systems Division, World Health Organisation EURO
Dr Marta Lomazzi, Executive Manager, World Federation of Public Health Associations
Dr Shyam Bishen, Head, Centre for Health and Healthcare and Member of the Executive Committee, World Economic Forum
Dr Karin Tegmark Wisell, Director General, Public Health Agency of Sweden
Empowering ACOs: Leveraging Quality Management Tools for MIPS and BeyondHealth Catalyst
Join us as we delve into the crucial realm of quality reporting for MSSP (Medicare Shared Savings Program) Accountable Care Organizations (ACOs).
In this session, we will explore how a robust quality management solution can empower your organization to meet regulatory requirements and improve processes for MIPS reporting and internal quality programs. Learn how our MeasureAble application enables compliance and fosters continuous improvement.
The Importance of Community Nursing Care.pdfAD Healthcare
NDIS and Community 24/7 Nursing Care is a specific type of support that may be provided under the NDIS for individuals with complex medical needs who require ongoing nursing care in a community setting, such as their home or a supported accommodation facility.
India Diagnostic Labs Market: Dynamics, Key Players, and Industry Projections...Kumar Satyam
According to the TechSci Research report titled “India Diagnostic Labs Market Industry Size, Share, Trends, Competition, Opportunity, and Forecast, 2019-2029,” the India Diagnostic Labs Market was valued at USD 16,471.21 million in 2023 and is projected to grow at an impressive compound annual growth rate (CAGR) of 11.55% through 2029. This significant growth can be attributed to various factors, including collaborations and partnerships among leading companies, the expansion of diagnostic chains, and increasing accessibility to diagnostic services across the country. This comprehensive report delves into the market dynamics, recent trends, drivers, competitive landscape, and benefits of the research report, providing a detailed analysis of the India Diagnostic Labs Market.
Collaborations and Partnerships
Collaborations and partnerships among leading companies play a pivotal role in driving the growth of the India Diagnostic Labs Market. These strategic alliances allow companies to merge their expertise, strengthen their market positions, and offer innovative solutions. By combining resources, companies can enhance their research and development capabilities, expand their product portfolios, and improve their distribution networks. These collaborations also facilitate the sharing of technological advancements and best practices, contributing to the overall growth of the market.
Expansion of Diagnostic Chains
The expansion of diagnostic chains is a driving force behind the growing demand for diagnostic lab services. Diagnostic chains often establish multiple laboratories and diagnostic centers in various cities and regions, including urban and rural areas. This expanded network makes diagnostic services more accessible to a larger portion of the population, addressing healthcare disparities and reaching underserved populations. The presence of diagnostic chain facilities in multiple locations within a city or region provides convenience for patients, reducing travel time and effort. A broader network of labs often leads to reduced waiting times for appointments and sample collection, ensuring that patients receive timely and efficient diagnostic services.
Rising Prevalence of Chronic Diseases
The increasing prevalence of chronic diseases is a significant driver for the demand for diagnostic lab services. Chronic conditions such as diabetes, cardiovascular diseases, and cancer require regular monitoring and diagnostic testing for effective management. The rise in chronic diseases necessitates the use of advanced diagnostic tools and technologies, driving the growth of the diagnostic labs market. Additionally, early diagnosis and timely intervention are crucial for managing chronic diseases, further boosting the demand for diagnostic lab services.
CHAPTER 1 SEMESTER V - ROLE OF PEADIATRIC NURSE.pdfSachin Sharma
Pediatric nurses play a vital role in the health and well-being of children. Their responsibilities are wide-ranging, and their objectives can be categorized into several key areas:
1. Direct Patient Care:
Objective: Provide comprehensive and compassionate care to infants, children, and adolescents in various healthcare settings (hospitals, clinics, etc.).
This includes tasks like:
Monitoring vital signs and physical condition.
Administering medications and treatments.
Performing procedures as directed by doctors.
Assisting with daily living activities (bathing, feeding).
Providing emotional support and pain management.
2. Health Promotion and Education:
Objective: Promote healthy behaviors and educate children, families, and communities about preventive healthcare.
This includes tasks like:
Administering vaccinations.
Providing education on nutrition, hygiene, and development.
Offering breastfeeding and childbirth support.
Counseling families on safety and injury prevention.
3. Collaboration and Advocacy:
Objective: Collaborate effectively with doctors, social workers, therapists, and other healthcare professionals to ensure coordinated care for children.
Objective: Advocate for the rights and best interests of their patients, especially when children cannot speak for themselves.
This includes tasks like:
Communicating effectively with healthcare teams.
Identifying and addressing potential risks to child welfare.
Educating families about their child's condition and treatment options.
4. Professional Development and Research:
Objective: Stay up-to-date on the latest advancements in pediatric healthcare through continuing education and research.
Objective: Contribute to improving the quality of care for children by participating in research initiatives.
This includes tasks like:
Attending workshops and conferences on pediatric nursing.
Participating in clinical trials related to child health.
Implementing evidence-based practices into their daily routines.
By fulfilling these objectives, pediatric nurses play a crucial role in ensuring the optimal health and well-being of children throughout all stages of their development.
Thank you for the invitation to speak on this topic, its great to be here and see a few familiar faces, so please do come up and say hello at the end, I should be here for most of the day
Energesse is a specialist advisory firm that is focussed on consulting firm for the healthcare and wellness sector, we work with firms in the US, UK and Australia on special projects, or provide executive coaching to the healthcare executives.
Before I begin, there is content here that some may be regard provocative, however, I ask that you keep an open mind as innovation often requires different ways of thinking to create solutions in our Health industry, but also the Australian Healthcare system as a whole.
However, they are opinions based on evidence in modern economies, some the latest trends and discussions with leading healthcare experts.
Paper was developed 4 other consulting firms
Can I ask for a show of hands of who isn’t in the Health Insurance industry, from another sector of healthcare?
Can I ask for a show of hands of who isn’t in the Health Insurance industry, from another sector of healthcare?
A guiding principle of our healthcare system is universal healthcare, giving people as equal an opportunity to access quality healthcare services and medicines to the extent possible. Egalitarianism.
And so who is that individual? Well it is me, you, the 23 million Australians that we call patients, consumers or the general public.
To understand the implications of any changes to PBS, drug companies, pharmacy, etc. we need to clearly understand how the healthcare system is actually an eco-system.
It is a system, that is interdependent on each other. How making one change, affects another.
Give example of how much spend occurs in each part of the eco-system.
Australia spends over $140 bil on health
40-something% comes from Fed Govt
20-something% comes from State Govt, across 760 public hospitals
550 private hospitals
$4 bil in Alternative Health
Also give figures of no. of professionals in each sector.
70,000 doctors
6,000 pharmacies
120,000 Allied Health workers
The patient has choices, and is ultimately responsible for their own healthcare. In fact, consumers spend approx. 20% on health, which is higher than the OECD average.
To understand the implications of any changes to healthcare, we need to clearly understand how the healthcare system is actually an eco-system.
It is a system, that is interdependent on each other. How making one change, affects another.
We need greater clarity on where we are going as a system, what the goals are, and far better communication to the ‘eco-system’ and its leaders, than here is where we are going as a nation.
For example, if health insurers start to fund primary care services alongside GPs, e.g CareSuite programs, increase utilisation of allied health and increased compliance, can drive up usage of pharmaceutical products.
Explain who the interviews are with
Thank you for the invitation to speak on this topic, its great to be here and see a few familiar faces, so please do come up and say hello at the end, I should be here for most of the day
Energesse is a specialist advisory firm that is focussed on consulting firm for the healthcare and wellness sector, we work with firms in the US, UK and Australia on special projects, or provide executive coaching to the healthcare executives.
Before I begin, there is content here that some may be regard provocative, however, I ask that you keep an open mind as innovation often requires different ways of thinking to create solutions in our Health industry, but also the Australian Healthcare system as a whole.
However, they are opinions based on evidence in modern economies, some the latest trends and discussions with leading healthcare experts.
Paper was developed 4 other consulting firms
Men = 80 years
Women = 84 years
We are also the 6th Highest in the World when it comes to Wellbeing
Men = 80 years
Women = 84 years
We are also the 6th Highest in the World when it comes to Wellbeing
Men = 80 years
Women = 84 years
We are also the 6th Highest in the World when it comes to Wellbeing
Thank you for the invitation to speak on this topic, its great to be here and see a few familiar faces, so please do come up and say hello at the end, I should be here for most of the day
Energesse is a specialist advisory firm that is focussed on consulting firm for the healthcare and wellness sector, we work with firms in the US, UK and Australia on special projects, or provide executive coaching to the healthcare executives.
Before I begin, there is content here that some may be regard provocative, however, I ask that you keep an open mind as innovation often requires different ways of thinking to create solutions in our Health industry, but also the Australian Healthcare system as a whole.
However, they are opinions based on evidence in modern economies, some the latest trends and discussions with leading healthcare experts.
Paper was developed 4 other consulting firms
24% of children and overweight and 64% of adults
Thank you for the invitation to speak on this topic, its great to be here and see a few familiar faces, so please do come up and say hello at the end, I should be here for most of the day
Energesse is a specialist advisory firm that is focussed on consulting firm for the healthcare and wellness sector, we work with firms in the US, UK and Australia on special projects, or provide executive coaching to the healthcare executives.
Before I begin, there is content here that some may be regard provocative, however, I ask that you keep an open mind as innovation often requires different ways of thinking to create solutions in our Health industry, but also the Australian Healthcare system as a whole.
However, they are opinions based on evidence in modern economies, some the latest trends and discussions with leading healthcare experts.
Paper was developed 4 other consulting firms
Thank you for the invitation to speak on this topic, its great to be here and see a few familiar faces, so please do come up and say hello at the end, I should be here for most of the day
Energesse is a specialist advisory firm that is focussed on consulting firm for the healthcare and wellness sector, we work with firms in the US, UK and Australia on special projects, or provide executive coaching to the healthcare executives.
Before I begin, there is content here that some may be regard provocative, however, I ask that you keep an open mind as innovation often requires different ways of thinking to create solutions in our Health industry, but also the Australian Healthcare system as a whole.
However, they are opinions based on evidence in modern economies, some the latest trends and discussions with leading healthcare experts.
Paper was developed 4 other consulting firms