Hybrid Training Models that Work

Hybrid Training
Models that Work
© 2022 Clay & Associates Inc./NetSpeed Learning Solutions

netspeedlearning.com
Objectives
• Explain common hybrid training models
• Recognize the strengths and weaknesses of these
models
• Apply the AIDS model in designing and delivering
hybrid learning events that maximize learner
engagement
© 2022 Clay & Associates Inc./NetSpeed Learning Solutions 2

Hybrid Learning
A learning environment in which part of the audience is
co-located and part of the audience is virtual or remote.

Virtual and Hybrid Learning
What are the similarities? What are the differences?

Hybrid and Virtual Learning
• Include everyone
• Gain participation
• Reduce multitasking
• Reinforce learning retention

Remote Participation
Have you ever participated as a remote participant, either
dialed or logged into a hybrid event?
What was frustrating or unsatisfying about that experience?

Participant Needs
What do people need from the learning experience?
Virtual Participants Co-located Participants

Participant Needs
• Be fully included (visible)
• Be engaged
• Have full access to content and materials
• Receive technical support if problems arise

Participant Needs
• Receive clear expectations and instructions for activities
• Have opportunities to contribute ideas
• Be able to solve relevant problems
• Collaborate across co-located and virtual environments
• Feel time was well-used.

Hybrid Presentation Types
1
• Co-located
group
• Some
people
online 2
• Two or
more
co-located
groups
3
• Mostly
online
• Small co-
located
group

Which options have you experienced?
1
• Co-located
group
• Some
people
online 2
• Two or
more
co-located
groups
3
• Mostly
online
• Small co-
located
group

Where is the
Presenter?
In the room with the co-
located audience
Online presenting remotely
to a mixed audience

AIDS Model
Attend Include Direct Support

Social or Virtual Presence
How “real” or authentic a presenter feels to a remote audience

What do you want to be aware of as
you are presenting and attending to
participants?
How will you decrease the likelihood
that your virtual attendees may be
tempted to multitask or tune out?

• Encourage peer-to-peer chatting.
• Use chat for questions and discussions
• Tell them how to “raise your hand” to get the
presenter’s attention.
• Use reactions or status icons to keep
everyone focused.
• Use polling to gain participation.
• Call on people by name (remote and physical)

Hybrid Delivery Tip #1
Don’t treat the remote
audience as “second
class” participants.

Use a co-presenter remotely
if the lead presenter is onsite.

Use a co-presenter onsite if the lead presenter is remote

Inclusion = equal access to all
activities and discussions in the
hybrid presentation

Create a level playing
field for all
participants.

Design and Facilitate for Inclusion
How do you design for inclusion?
(First Name: A – K)
How do you facilitate for inclusion?
(First Name: L – Z)

Have everyone log into the
web or video conference, not
just remote participants.

Plan for Inclusion
• Plan a warm-up activity at opening with
everyone on webcam.
• Avoid facilitating in-person discussions while
remote people watch.
• Use chats and polls to include everyone.
• Use reactions (emojis) to check in with both co-
located and remote audiences.

Facilitate for Inclusion
• Check in with both co-located and remote
audiences.
• Use whiteboard built into the web conference
software, not the one in the meeting room.
• Display slides via the web conference platform
not from projector.
• Avoid focusing more attention on the physical
audience than the remote audience.

When do participants most
need clear direction?

• Be specific, clear, and visual in instructions.
• Consider testing them with a mixed audience.
• Remember See/Hear/Do when setting up case
study or activity.
• Put step-by-step directions on a slide for
reference.
• Try Directed Chat: assign questions to
subgroups.

Plan for engagement and
collaboration across
platforms or rooms.

• Tell people what to expect before they get
there.
• Offer a Hybrid Orientation session.
• Assign a co-presenter (producer) to pay
attention to chat.

• Ask a producer (co-presenter) to attend
to technical issues.
• Acknowledge each person by name.
• Praise and validate participant
contributions (both chat and verbal).

Prepare and practice
the technology in
advance.

Have a producer
available for fast
troubleshooting.

Rules of Engagement
1a. Co-located group with some people online (< 40)
 Everyone logs into web platform, both co-located and
online participants
 All exercises and activities are conducted virtually
 PowerPoint slides are displayed in web platform
 The speaker is on webcam
 All participants are on webcams
 Breakout rooms may be used

Rules of Engagement
1b. Co-located group with some people online (> 40)
 Only online participants log into web platform
 Speaker is on camera connected to web platform
 Co-facilitator manages online polls, chat, and slides
 Online participants view the speaker and the training room in the
web platform
 Participant web cams are projected in the physical room
 Slides are both projected and presented in the web platform
 Mentimeter or Poll Everywhere is used on mobile devices
 No breakout rooms

Rules of Engagement
2. Two or more co-located groups
 All participants log into the web platform
 Speaker is on webcam and presents via the web platform
 Slides are displayed in the web platform
 Each co-located group has a co-facilitator to keep discussion
on track
 All exercises and activities are conducted in the web platform
 Breakout rooms may be used, or each co-located group can break
into small groups

Rules of Engagement
3. Mostly online, with a small co-located group
 All participants log into the web platform
 Speaker is on webcam and presents via the web platform
 Slides are displayed in the web platform
 The co-located group has a co-facilitator to keep discussion
on track
 All exercises and activities are conducted virtually in the web
platform
 Breakout rooms may be used

Quick Review
Attend Include Direct Support

Taking Action
What is one thing you intend to do now?

Thank you!
Cynthia Clay
NetSpeed Learning
206-517-5271
info@netspeedlearning.com

Hybrid Training Models that Work

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