Leadership and Conflict Management

1. LEADERSHIP AND
CONFLICT MANAGEMENT
By: SHIELA S. BADIANG, M.A., RGC

2. ACTIVITY 1: TOWER BUILDING

3. LEADERS influence
Accomplish Mission
Inspire Commitment
Improve Organization

4. PRINCIPLES OF LEADERSHIP
1
•Know yourself and seek self-improvement
2
•Seek responsibility and take responsibility for
your actions
3
•Set the example

5. PRINCIPLES OF LEADERSHIP
4
•Be technically proficient
5
• Make sound and timely decisions
6
•Know your people and look out for their well-
being

6. PRINCIPLES OF LEADERSHIP
7
• Keep your workers informed
8
•Develop a sense of responsibility in your
workers
9
•Ensure that tasks are understood, supervised,
and accomplished

7. PRINCIPLES OF LEADERSHIP
10
•Train as a team
11
•Use the full capabilities of
your organization

8. The qualities of skillful leadership
1. Learn to be strong but not rude.
It is an extra step you must take to become a
powerful, capable leader with a wide range of
reach. Some people mistake rudeness for
strength. It’s not even a good substitute

9. The qualities of skillful leadership
2. Learn to be kind but not weak.
We must not mistake kindness for weakness.
Kindness isn’t weak. Kindness is a certain type of
strength. We must be kind enough to tell
somebody the truth. We must be kind enough
and considerate enough to lay it on the line. We
must be kind enough to tell it like it is and not
deal in delusion.

10. The qualities of skillful leadership
3. Learn to be bold but not a bully.
It takes boldness to win the day. To build your
influence, you’ve got to walk in front of your
group. You’ve got to be willing to take the
first arrow, tackle the first problem, discover
the first sign of trouble.

11. The qualities of skillful leadership
3. You’ve got to learn to be
humble but not timid.
You can’t get to the high life by being timid. Some people mistake
timidity for humility. Humility is almost a God-like word. A sense of
awe. A sense of wonder. An awareness of the human soul and
spirit. An understanding that there is something unique about the
human drama versus the rest of life. Humility is a grasp of the
distance between us and the stars, yet having the feeling that
we’re part of the stars. So, humility is a virtue, but timidity is a
disease. Timidity is an affliction. It can be cured, but it is a problem.

12. The qualities of skillful leadership
5. Be proud but not arrogant. It
takes pride to win the day.
It takes pride to build your ambition. It takes pride in community. It
takes pride in a cause, in accomplishment. But the key to
becoming a good leader is being proud without being arrogant. In
fact, I believe the worst kind of arrogance is arrogance from
ignorance. It’s when you don’t know that you don’t know. Now
that kind of arrogance is intolerable. If someone is smart and
arrogant, we can tolerate that. But if someone is ignorant and
arrogant, that's just too much to take.

13. The qualities of skillful leadership
6. Develop humor without folly.
That’s important for a leader. In leadership,
we learn that it’s OK to be witty, but not silly.
It’s OK to be fun, but not foolish.

14. The qualities of skillful leadership
7. Lastly, deal in realities.
Deal in truth. Save yourself the agony. Just
accept life like it is. And I’ve found that the
skills that work well for one leader may not
work at all for another. But the fundamental
skills of leadership can be adapted to work
well for just about everyone: at work, in the
community, and at home.

16. ICE BREAKER
Pidamdam, pidam
Pidamdam, pidam
Pidamdam,dam,
Pidampidam, dam
Dam, pidam, pidam

17. Read this small story; Hope that
makes a BIG change in YOU
A little boy went to a telephone
booth which was at the cash
counter of a store and dialed a
number.
The store-owner observed and
listened to the conversation:

18. *Boy : “Lady, Can you give me the job of cutting your lawn?
Woman : (at the other end of the phone line) “I already have someone to cut my lawn.”
Boy : “Lady, I will cut your lawn for half the price than the person who cuts your lawn now.”
Woman : I’m very satisfied with the person who is presently cutting my lawn.
Boy : (with more perseverance) “Lady, I’ll even sweep the floor and the stairs of your house for free.
Woman : No, thank you.
With a smile on his face, the little boy replaced the receiver. The store-owner, who was listening to all this,
walked over to the boy.
Store Owner : “Son… I like your attitude; I like that positive spirit and would like to offer you a job.”
Boy : “No thanks,
Store Owner : But you were really pleading for one.
Boy : No Sir, I was just checking my performance at the job I already have. I am the one who is working
for that lady I was talking to!”

19. 7 Tips for Resolving Conflicts Peacefully
Importance of Strong Interpersonal Skills.:
 It creates more satisfying interactions in all environments.
In all aspect of life, you will deal with other
people. No matter what you do for a living or
how well you do it, your relationship with others
is the key to your success or failure.
(Lamberton & Minor 2010).

21. Puzzle
Puzzled
and

22. 7 Tips for Resolving Conflicts Peacefully
1. Remain calm.
Be still and say nothing. Let the
storm run its course. Often times
the angry person wants to
provoke you. Arguing is
ineffective because it raises
barriers.

23. 7 Tips for Resolving Conflicts Peacefully
2. Let the other person do
the talking.
He or she will soon grow tired of it.
Sometimes that’s all they want. To be
heard. To feel important. Everyone wants
to feel important. Some people just
express it in ways that are
counterproductive.

24. ACTIVITY
1.NO
2.YES
3.Ok
4.SORRY
5.VERY GOOD

25. If you are patient in one moment of anger , you will
escape a hundred days of sorrow… Remember,
Anger is an acid that can do more harm to the
vessel in which it is stored than to anything on which
it is poured.

26. 7 Tips for Resolving Conflicts Peacefully
3. Genuinely consider the
other person’s point of view.
Imagine yourself in his shoes. Never
say “you’re wrong.” In fact, try hard to
look for areas of agreement and build
on them.

27. 7 Tips for Resolving Conflicts Peacefully
4. There’s power in the words
“Yes, yes, I see exactly what
you’re saying. You mean…….
” This shows the other person you hear
him/her. That’s all they usually want — to
be validated. By agreeing with them, you
gradually break down the other person’s
anger.

28. 7 Tips for Resolving Conflicts Peacefully
5. If the situation turns verbally
abusive, put a stop to it.
Firmly but calmly state: “You’re very angry
right now and you’re saying things you
don’t mean (give them the benefit of the
doubt). I’m going to excuse myself. We
can talk again after you calm down.”
Then leave the room or ask them to leave.

29. 7 Tips for Resolving Conflicts Peacefully
6. If you are wrong, quickly admit it
and take responsibility.
You could say, “You’re absolutely right, it is my fault
and here is what I’ll do to fix it.” Even if you’re NOT
wrong, at least give them the benefit of the doubt,
“I may be wrong, let’s look at the facts together.”
It’s hard to argue with that!
These words have tremendous power. Not only
does it validate the other person’s viewpoint but it
also diffuses the tension. You might be surprised by
what happens afterwards. The person could end
up defending you. You’d be amazed how an
attacker suddenly becomes an ally.

30. 7 Tips for Resolving Conflicts Peacefully
7. Use the power of visualization