L&D Directory - High res

THELEARNINGANDDEVELOPMENTDIRECTORY
TRANSFORMING BUSINESS THROUGH LEARNING

CONTENTS
Introduction 1
Tailor Made and Consulting 2
Our Expert Trainers and Pricing 2
Accredited Qualifications 3
Skill Areas:
Commercial 5-6
Finance 7-8
Human Resources 10-12
ICT 13-14
Language 15
Leadership & Management 16-17
Legislation & Compliance 20
Retail 21
Supply Chain 23-24
Our Facilities 26
Index 27-28

INTRODUCTION
There are many reasons why professional development with Milton Keynes
College makes good business sense.
At Milton Keynes College we pride ourselves on delivering quality professional
training for you and your work force.We deliver courses that are relevant at all
levelsoftheorganisation,startingwithbasicintroductioncoursesforlowerlevel
staff members, right up to professionally accredited courses for management
levels. In partnership with world-renowned professional bodies, such as CIM,
CIPD,AAT, ILM, Microsoft and Cisco, our professional qualifications are a valuable
investment for your business. We will also provide consultation, and design
and deliver bespoke programmes specifically tailored to your requirements,
such as Senior Leadership Development Programmes.
The College also offers unique initiatives such as our Partner Programme -
it provides an excellent opportunity for your organisation to demonstrate its
CorporateSocialResponsibilitywithinyourlocalcommunity.It’samembership
route like no other – connecting what your business does naturally with our
aim to transform lives through learning and impacting on the future of our
students by directly supporting activities in the College and wider community.
Please read through the directory to see what we can offer. If you have any
specific training requirements that you would like advice about or if you would
like more detail about our courses please feel free to contact us and we will
endeavour to meet your business needs.
WHAT MAKES US THE BEST TRAINING PROVIDER IN
THE REGION?
• Our College is one of the fastest growing in the UK, increasing
annual turnover in the last ten years from £15m to c£60m.
• We are the largest training provider for employers in Milton Keynes
working with around 3000 employers – through a combination of
apprenticeships, professional qualifications and commercial training.
• Skills for Life qualifications are provided by us to over 1,500 adult
learners on campus, in local community learning centres and in
the workplace.
• We have achieved the Investors in Diversity Standard, one of the
first Colleges nationally and the first major employer in the City
to do so.
• We make a significant economic contribution to Milton Keynes. An
economic impact assessment showed that:
• The College accounted for approximately £136.1m in added
regional income

• Students enjoy 19% annual return on their investment in time
and money

• Taxpayers see a real return of 15% of their annual investments
in the College
Can’t find what you’re looking for or to discuss your requirements contact business.centre@mkcollege.ac.uk or call 01908 6845201

TAILOR-MADE
Whether you are part of a large company, an SME or a non-profit
organisation,wecandeliverspecialisedtrainingtohelpyoutosucceed.
We are able to offer training at any of our College campuses,
or at your workplace, through Distance Learning Programmes
we also provide the opportunity to learn from home. Our
Learning and Development Programmes range from one day
workshops to multiple-week courses and attendance on these
courses can also be certificated as part of an individual’s CPD.
Here’s what the UK’s leading Home and General Merchandise
Retailers had to say about one of our tailor-made programmes:
“We are currently receiving bespoke Excel sessions from MK
College; with this we have been able to provide the necessary
support we require for colleagues who need to develop their Excel
skills. MK College have been accommodating and flexiblewiththeir
approach, and the training has been well received.”
CONSULTING
We work closely with you through consultation, design, delivery
and evaluation, to find your perfect Learning and Development
package, plus with access to several funding initiatives we are often
able to provide a range of courses for FREE.
The range of management consultancy provisions we provide covers
the spectrum of organisational needs from change & transformational
mangement, HR management, marketing management and
programme and project management etc.
OUR EXPERT TRAINERS
Our experts are trained in a range of fields including; HR
Management, Change Management, Logistics, Behaviour
Management and Computing. The diversity of experts at our
disposal means that we can hone in on your training needs and provide
purposeful professional development for your organisation.
As well as being leaders in their field, all of our trainers deliver
interactive, practical courses that provide a positive learning
environment. Please take a look at our website to view a short
bio on a selection of our experts - www.mkcollege.co.uk
PRICING
All costs vary in price. A bite size session can start from £50 per
person for a couple of hour’s training. Our Professional Qualification
courses can cost up to £5000 for a 2 year course.
Please contact us for more details.
2Can’t find what you’re looking for or to discuss your requirements contact business.centre@mkcollege.ac.uk or call 01908 684520 2

ACCREDITED
QUALIFICATIONS
You will be able to find accredited professional and vocational
qualifications highlighted throughout the directory at the bottom of
each individual section. Each course module and complete qualification
varies in price and duration. Please contact our friendly and helpful
Business EngagementTeam on 01908 684520 or email business.centre@
mkcollege.ac.uk for more information on the specific qualification you
are interested in.
RECOGNISED QUALIFICATION BODIES
Association for Project Management (APM)
Association of AccountingTechnicians (AAT)
Chartered Institute of Marketing (CIM)
Chartered Institute of Personnel and Development (CIPD)
Cisco Certified Network Associate (CCNA)
City and Guilds of London Institute (City & Guilds)
Computer Information System Company (CISCO)
ComputingTechnology Industry Association (CompTIA)
Counselling and Psychotherapy Central Awarding Body (CPCAB)
InformationTechnology Qualification (ITQ)
Institute of Leadership and Management (ILM)
Institute of Supply Chain Management (IoSCM)
Training, Assessment and Quality Assurance (TAQA)

COMMERCIAL SALES AND MARKETING SKILLS
BID WRITING
Funding bids can be difficult to write in a way that really sells your service or product. This training course will
provide practical bid-writing techniques, enabling you to produce focused proposals, increase your success rates
and win new resources for your organisation.
BRAND PROPOSITION & DIGITAL MARKETING
‘The Brand Marketing Plan in-a-day’ workshop is designed to look at the founding motive of your business,
institution or organisation and take you step-by-step through the marketing and branding plans to ensure that this
is clearly communicated through a variety of channels to attract and engage your customers.
CALL HANDLING OPERATIONS
A workshop designed to improve your call-handling ability, ensuring that you give the right impression when talking
on the telephone.This workshop will help you identify the barriers that exist when using the telephone as well as
support you to adopt a professional behaviour.
COPYWRITING
If you are producing traditional advertisements, brochures and direct mail or creating e-shots or content
for digital media, this course will give you a great foundation in the fundamentals of the craft of writing.
You will practise writing headlines and examine the way copywriters change content and style for different readers.
CUSTOMER COMPLAINTS
As customers are given more choice and a wider platform to express themselves, it is vital that all
organisations understand the process of handling customer complaints.This workshop will support the development
of key skills for anyone who has a position handling customer complaints or any frontline member of staff liaising
with customers.This workshop will highlight all the key skills you will need to effectively deal with a customer complaint.
CUSTOMER EXPERIENCE MANAGEMENT
Tracking your customer experience is incredibly important to understand the impact you have on your customers.
If you have been given the role of tracking and improving customer experience then this workshop is designed at
helping you.You will understand the problems and pitfalls to watch out for when managing a customer experience,
as well as identifying a strategy to help drive your business forward.
CUSTOMER RELATIONSHIP MANAGEMENT
This course covers the essential skills required to develop a strategy for managing a business’s interactions with
customers, clients and sales prospects. This course is designed for managers, supervisors, customer service
representatives and anyone within an organisation who wants to better understand the techniques of building
long-term customer relationships.
CUSTOMER SERVICE EXCELLENCE
Customer Service is of growing importance to all service sector businesses. Whether colleagues are directly or
indirectly customer-facing such as warehousing and logistics, the focus on satisfying customer expectations and
putting the customer at the heart of all decisions is vital. This informative and interactive training day will support
all those who provide a service to others, either within the organisation or to external customers. It focuses on
developing the most essential skills needed to improve customer care.
KEY ACCOUNT MANAGEMENT
Key Account Management relates to managing your clients effectively and ensuring that the relationship between
your organisation and them is strong. This workshop is aimed at employees in roles that involve building and
maintaining relationships. At the end of the session you will be able to effectively plan, analyse and implement
managing your key accounts for strategic purposes.
MARKET RESEARCH AND ANALYSIS
Market research will help you to understand your clients, establish your competition and know what cost your
customers are prepared to pay for a product or service you offer. Defining all these details are integral to ensuring
that you run a successful business whilst also ensuring you are up to date with the current opportunities available
to you. This workshop will help you define your local and regional market.

Can’t find what you’re looking for or to discuss your requirements contact business.centre@mkcollege.ac.uk or call 01908 684520 66
COMMERCIAL SALES AND MARKETING SKILLS
NEGOTIATION SKILLS
This course will help participants to refine their personal skills and behaviours as negotiators. We will also support
the development of their negotiating strategies and approaches to complex negotiations. Dealing with difficult
situations and overcoming interpersonal conflict will be a major part of this practical and participative course.
NETWORKING
This workshop aims to demystify the “art of networking” by learning about how to use your individual style to
effectively communicate with people. It will cover how to put themselves and others at ease, exploring boundaries,
which will include joining and leaving groups and it will give you a variety of tools and techniques to help get the
best out of yourself and others at any type of gathering.
PUBLIC RELATIONS
This session will help you harness the power of ‘PR’ by equipping yourself with the essential skills, knowledge and
an understanding of what makes the news. Learn how to broadcast the benefits of your business or organisation
to grow your customer base. With handy tips, fun exercises and useful examples, covering TV, radio, newspapers,
magazines and social media, you’ll discover the tricks of the publicity trade in a relevant, interactive way.
SELLING
This workshop will support you in delivering a consultative approach to selling that focuses on who you are, how you operate
and how you can use your natural psychological preferences to take your “selling”/influencing/serving to the next level.
STRATEGIC MARKETING
Are you looking for a clear and well though-out marketing strategy that will help your business thrive? Our programme
provides an in-depth exploration of how to develop an effective marketing strategy including; customers and the decision-
making process, market research methods, Customer LifetimeValue, segmenting, targeting and positioning. Our expert
trainers will help you and your company create a strategy that works for you, your clients and your finances.
PROFESSIONAL QUALIFICATION COURSES
CERTIFICATE IN MARKETING - FOUNDATION (CIM) **
This qualification consists of two modules, one of which is assessed by an online test, the other by a work-based project.
Unit 1: What is marketing? Unit 2: Understanding customer relationships. No formal qualifications or marketing
experience are required to join the course, but you will need good command of the English language to Level 2 standard.
CUSTOMER EXPERIENCE AWARD (CIM) **
The CIM Professional Certificate qualification consists of 3 modules which are assessed either by an
examination or by a work-based assignment at the end of each module. Marketing: This module is about
recognising the important role of marketing’s in driving success and delivering results. Integrated Communications:
This module aims to enable understanding of the importance of effective internal and external
communications in building sustainable relationships and delivering customer value. Customer Experience:
This module recognises how deeper knowledge of customer requirements within different contexts allows
organisations to enhance the customer experience. To take this course you will need to be 18 or over with a
degree or the Introductory Certificate in Marketing.
FAST MOVING CONSUMER GOODS SALES (FMCG) **
This workshop focuses solely on the Fast Moving Consumer Goods market enabling delegates to succeed in their
job role by providing a structured approach to each area. Our trainers will be able to provide relevant information to
your company to ensure you receive the most up-to-date information to help move your FMCG company forward,
increasing productivity, innovating new ways of working and ultimately supporting to increase financial turnover
across all categories.
INTEGRATED COMMUNICATIONS AWARD (CIM) **
The CIM Professional Certificate qualification consists of 3 modules which are assessed either by an examination or by a
work-based assignment at the end of each module. Marketing: This module is about recognising the importance of
marketing’s role in driving success and delivering results. Integrated Communications: This module aims to enable
understanding of the importance of effective internal and external communications in building sustainable relationships
and delivering customer value. Customer Experience: This module recognises how deeper knowledge of customer
requirements within different contexts allows organisations to enhance the customer experience.

FINANCE SKILLS
ACTIVITY BASED COSTING
Activity Based Costing (ABC) is a very useful technique in performance measurement and forms a key part of cost
to serve analysis. This workshop takes a step by step approach to the technique and highlights common issues.
BASIC BOOKKEEPING
‘Excellent bookkeeping is the basis of a firm’s accounting system’.This workshop will provide you with the practical
tools that will enable you to do your own book-keeping for your business. It will give you the foundations to
manage your incomings and outgoings effectively thus reducing the reliance on external accountants and costs.
BUDGETING
Budgeting is an important component of financial success. It’s not difficult to implement, and it’s not just for people
with limited funds. Budgeting makes it easier for people with incomes and expenses of all sizes to make conscious
decisions about how they’d prefer to allocate their money. This course will teach you everything from setting up a
budget to updating it as your circumstances change, as well as getting back on track if you go off your budget.
BUSINESS PLANNING
The majority of SMEs don’t have an effective written business plan and almost certainly not one that reflects the
personal goals of the business owners. This workshop demonstrates, step-by-step, how to create a powerful
Business Success Plan that focuses on the key elements of the business and acts as a great business tool to
monitor success. It’s an effective plan that ensures momentum is maintained throughout the whole of your business.
CASH FLOW MANAGEMENT
Good cash flow management is essential in every business if it is to succeed and grow. Our workshop will provide
expert advice and tips such as contingency & money-saving plans to give you the confidence to control your finances
successfully. If you can get the basics right, you’ll be in a strong position.
FINANCE FOR NON-FINANCIAL MANAGERS
Understanding financial documents, analysing financial performance and managing budgets is a part of many
managers’ roles. However, this can be challenging without an accounting background. This workshops provides
a basic grounding in key financial documents and processes to help you meet this requirement more effectively.
UNDERSTANDING THE FINANCIAL TIMES
You might not want to be a broker or earn a fortune from share-dealing but this course allows you to understand
reports from FTSE100 as reported in The Financial Times. Learn about the relevance of gearing dividends and
effect on the markets. This course is recommended for the budding MBA applicant or business English student.
It is an essential guide for today’s international business and finance environment.
PRICING STRATEGY
We live and work in an increasingly global market which offers opportunities at every turn which we need to take.
However, with those opportunities come increased competition and most of the complexities remain in place.
This workshop will provide you with the strategies and the best practice examples to improve and expand your
knowledge about pricing and to make your plans and targets come true. Designed for sales managers, marketing
managers, product managers, account managers, pricing analysts and managing directors.
RISK MANAGEMENT
All businesses involve some element of risk. Being able to identify and plan for risk is a critical part of today’s
management function. The need to ensure the working environment is safe and secure to prevent accidents and
disasters within the workplace is high on the agenda of most modern organisations. This workshop will provide
managers and team members with detailed understanding of the safety process and the information to implement
a successful safety programme.

ACCOUNTING CERTIFICATE - LEVEL 2 (AAT) **
You will develop your skills in double-entry bookkeeping and gain a grasp
of management and administrative processes. No formal qualifications
are required to undertake this course, however, you must have a good
understanding of the English language and excellent numerical skills to
Level 1.
ACCOUNTING DIPLOMA - LEVEL 3 (AAT) **
This course covers: Recording income and expenditure. How to
make payments, prepare ledger and trial balances, using both paper
and computerised systems. How the accountancy function supports
abusinessandfitsintoitsstructuree.g.endofyearaccounts.Costing,
financial accounting and working with VAT and Professional Ethics
in Accounting and Finance. This course is suitable for anyone who
has an AAT Level 2 Certificate in Accounting and wants to continue
their studies towards becoming an accounting professional.
BOOKKEEPING CERTIFICATE - LEVEL 1 (CITY & GUILDS) **
You will learn how to understand and complete financial documents
such as invoices and credit notes, record cash and credit transactions
in books of original entry, prepare bank reconciliations, use a petty
cash imprest system, and produce trial balances. To complete this
course you should have good numeracy and communication skills at
Entry Level 3 or equivalent.

HUMAN RESOURCES SKILLS
CREATING AN ATTENDANCE CULTURE
This workshop will enable companies to consider the wide range of factors that may influence attendance levels.
This proactive approach will help managers to reduce absence, thus saving time and money and improving efficiency.
DYSLEXIA AND DYSPRAXIA - INTRODUCTION
Dyslexia and Dyspraxia are both well-known learning difficulties that impact on an individual’s ability to process
information. When these conditions are understood properly, you can support staff members effectively to get
the best out of all your employees. In this workshop you will understand how to differentiate your team meetings,
delegate tasks appropriately and gain more understanding of both conditions. Can be tailored specifically for trainers
or recruiters.
EMBRACING FLEXIBLE WORKING
Flexible working has become increasingly common within the modern workforce. It can describe a place of work,
for example homeworking, or a type of contract, such as a temporary contract, part-time working, flexitime, job
sharing and shift work. This workshop will help managers to understand how flexible working can support its
workforce and how potential obstacles can be overcome.
EMPLOYEE ENGAGEMENT
An effective company is one that engages its employees in its organisations goals and values. This workshop
explores how to motivate a company’s employees to contribute to the beliefs and successes of the organisation
whilst driving their own ambitions and goals.
LEARNING AND DEVELOPMENT
This workshop will focus on the beginning-to-end process of up-skilling your staff and maximising results through
conducting a skills analysis and planning training.This session is aimed at learning and development team members
and management.
PERFORMANCE REWARD AND RECOGNITION
A company can very quickly forget the importance of rewarding staff at all levels, leading to a demoralised workforce which
in turn affects the effectiveness of a team. In this workshop you will be provided with the tools to set up a performance
and reward system, allowing you to measure success and reward your key players.
PERFORMANCE MANAGEMENT
This workshop explores how an appraisal cycle works, the role of the line manager, the importance of listening,
setting SMART targets and looking at how the appraisal process contributes to the success of the organisation. A
good session for those who have direct line management responsibilities wanting to get the best out of their staff.
PERSONAL EFFECTIVENESS
This session provides an interactive, practical and fun learning experience, giving you a depth of insight into your
own personal strengths along with any areas for development. It is aimed at individuals or teams who would like
to develop their self-awareness in order to promote more effective working relationships.
PERSONAL HEALTH AND WELLBEING
Enthusiastic and committed individuals are more productive, creative and resilient - all of which are valuable qualities
in today’s challenging and competitive environment. This course will explain how to identify factors conducive to
personal wellbeing including optimism, meaningful activities, diet and social relationships. A key aspect is the
understanding of how positive and negative emotions affect us all and how staff members can use this knowledge
to reduce the risk of stress for themselves and those they work with.
RECRUITMENT AND SELECTION
This session will enable individuals in a position of recruitment to acquire the right calibre of staff. We will provide
you with the most cost-effective techniques, processes and support skills to help you to gain the right candidate.
By recruiting effectively, this session will end up saving your company time, money and energy.

TALENT MANAGEMENT AND SUCCESSION PLANNING
Managing the success of talent is integral to minimising gaps in leadership and enables your best employees to
develop the skills needed to progress in to future roles. This workshop will identify which process you have for
developing and supporting those who have the potential to fulfil your key business and leadership positions in the
years to come.
TRAIN THE TRAINER
This course is designed to support anyone in a coaching or training role who wishes to develop or refresh their
training skills. You will learn about the fundamental skills based on planning, delivering and evaluating effective
training sessions for your employees.
UNDERSTANDING MENTAL HEALTH
Investing in mental health awareness training demonstrates that you, as an employer, support your staff in this
area of concern. It enhances the delivery of your business and the service you provide by reducing absenteeism
and turnover, and increasing employee engagement. This workshop will explore common mental health conditions
such as depression and anxiety and more severe ones such as psychosis, schizophrenia and bi-polar disorder. It
will also cover coping mechanisms and helping people in distress.
ASSESSMENT AND UNDERSTANDING THE PRINCIPLES AND PRACTICES AWARD
- LEVEL 3 (TAQA)
A knowledge-only Award for those who need to know about assessment but who are not currently practicing e.g.
aspiring assessors or those involved in a training/learning role.
ASSESSING COMPETENCE IN THE WORK ENVIRONMENT AWARD - LEVEL 3 (TAQA)
For Practitioners who assess the achievement of competence in a work environment using the following assessment
methods: Observation, examining work products, oral questioning and discussion, of others (e.g., witnesses),
learner statements and RPL (recognised prior learning).
ASSESSING VOCATIONALLY RELATED ACHIEVEMENT AWARD - LEVEL 3 (TAQA)
For practitioners who assess achievement in vocationally-related situations e.g., classrooms or workshops and
who use the following assessment methods: assessments in simulated environments, skills tests, oral and written
questions, assignments, projects, case studies and RPL (recognised prior learning).
ASSESSING VOCATIONAL ACHIEVEMENT CERTIFICATE - LEVEL 3 (TAQA)
To achieve this certificate, learners must have completed and achieved the necessary credits from the three Level
3 Awards as described above. Recommended for those who work, or want to work as assessors, teachers, trainers
or tutors in the Lifelong Learning Sector and Adult/Community Education.
COUNSELLING SKILLS AWARD – LEVEL 2 (CPCAB)
This qualification is designed to provide: The knowledge, understanding and skills learners need as an introduction
to counselling. An education and training for those who may use counselling skills when working with others.
An opportunity for learners to gain a nationally recognised qualification to assist in entering employment in fields
working with people. Opportunities for learners to develop skills and techniques, personal qualities and attributes
essential for successful performance.
COUNSELLING SKILLS DIPLOMA – LEVEL 3 (CPCAB)
The BTEC Level 3 Diploma offers an engaging programme for those who wish to further explore theories and
practices in counselling skills and consists of five mandatory units: Developing Counselling Skills. Theoretical
Approaches in the Use of Counselling Skills. Working Ethically With Counselling Skills. Counselling Skills and Diversity.
Counselling Skills and Personal Development.

HR PRACTICE (CIPD)
The CIPD Certificate in HR Practice provides a firm foundation in all
areas of HR, helping you to develop essential HR skills and giving you
the confidence to be more effective at work by adding real value to
your HR function. The CIPD Certificate in HR Practice is ideal for HR
professionals wishing to acquire a wide range of relevant, practical
skills and a professional qualification to further their career within HR.
This course is for HR professionals wishing to acquire a wide range of
relevant, practical skills and a professional qualification to further their
career within HR.
HR RESOURCES MANAGEMENT (CIPD)
The course consists of 7 units: Developing Professional Practice. Business
Issues and the Context of Human Resources. Using Information in
Human Resources. Employment Law. Managing and Co-ordinating the
Human Resources Function. Developing Coaching and Mentoring within
Organisations. Knowledge Management.To do this course you will need to
have achieved either the CIPD Foundation Certificate in Human Resources
Practice, the CIPD Foundation Certificate in Learning and Development
Practice, or an equivalent qualification.
AWARD IN UNDERSTANDING THE PRINCIPLES
AND PRACTICES OF INTERNALLY ASSURING
THE QUALITY OF ASSESSMENT - LEVEL 4 (TAQA)
A knowledge-only Award for those who need to know the theory and
knowledge about internal quality assurance but who are not carrying
out quality assurance themselves.
AWARD IN INTERNAL QUALITY ASSURANCE
OF ASSESSMENT PROCESSES AND PRACTICE
- LEVEL 4 (TAQA)
For practitioners who lead the internal quality assurance process
and have a responsibility for managing the quality of the assessment
process and practice and the performance of assessors. They may
develop systems and lead on visits from outside agencies such as
awarding organisations.
CERTIFICATE IN LEADING THE INTERNAL QUALITY
ASSURANCE OF ASSESSMENT PROCESSES AND
PRACTICE - LEVEL 4 (TAQA)
To achieve this certificate, learners must have completed both Level 4
Internal Quality Assurance Awards as described above. Recommended
for those working in accredited learning, non-accredited learning, the
NCF and the QCF
LEARNING & DEVELOPMENT PRACTICE (CIPD)
The course consists of 8 modules, developing yourself as an effective
learning and development practitioner. Understanding organisations and
the role of human resources. Recording, analysing and using human
resource information. Undertaking a learning needs analysis. Preparing
anddesigninglearninganddevelopmentactivities.Deliveringlearningand
development activities. Evaluating learning and development activities.
Developing coaching skills for the workplace. This course is ideal for
practitioners looking to acquire a means of professional recognition
in the field of learning and development.

ICT
ADOBE
Adobe is a successful suite package that provides the user with functions to create, inspire and publish. From Adobe
Photoshop, Adobe Dreamweaver, right through to Adobe InDesign, training can be provided to cover any of your
Adobe needs.
LINUX
A key player in the free and open-source software world. Linux operating system is changing the way users operate
their computer systems.The underlying source code can be used, modified and distributed by anyone. It is because
of this that sees Linux being utilised by many companies small and large. If you want to understand the benefits
of Linux to your organisation then this workshop can show you how to use the key features.
MICROSOFT ACCESS
Microsoft Access is an information management tool that helps you store information for reference, reporting,
and analysis. Microsoft Access helps you analyse large amounts of information, and manage related data more
efficiently than Microsoft Excel or any other spreadsheet applications. This course offers an introduction to the
effective use of Microsoft Access.
MICROSOFT EXCEL
Microsoft Excel is an electronic spreadsheet program that can be used for storing, organizing and manipulating
data. Excel can also be used to perform all types of calculation, graphing tools, pivot tables and pivot charts. This
workshop is delivered at an intermediate and advanced level.
MICROSOFT OFFICE 365 SUITE
ThiscourseissuitableforanyonewhoisnewtoITorexistingITProfessionalswantingtovalidateskillsandknowledge
with Microsoft internationally recognised Office 365 Certifications.
MICROSOFT POWERPOINT
PowerPoint is presentation software program that is part of the Microsoft Office package. PowerPoint uses a
graphical approach to presentations in the form of slide shows that accompany the oral delivery of the topic. This
program is widely used in business and classroom and is an effective tool when used for training purposes. The
workshop is suitable for anyone who wishes to develop their skill in PowerPoint.
MICROSOFT PROJECT
Microsoft Project is a detailed project management software programme designed to support you plan, implement and
analyse any project. With functions like; budget management, assigning resources and tracking progress it makes
sense to use a well know project management system which operates as part of the wider Microsoft Office family.This
workshop is useful to anyone who project manages but is not confident in getting the most of this software.
MICROSOFT WORD
Word processing application is used to create all types of documents such as letters, reports, mail merges and
essays. Using a word processor you can type, revise and correct a document on the screen before printing it out.
This course is suitable for anyone who would like intermediate or advanced training.
OPTIMISE IT SYSTEM PERFORMANCE
This course has a technical focus and is aimed at learners who want to work in IT or, who wish to progress
on to more specialised studies in this subject area. The module focuses on upgrading and maintaining hardware,
software and networking devices. Topics include computer security, backup, restore, imaging, virtualisation,
updates, and finding/troubleshooting. You will have a basic understanding of IT also an understanding of computer
hardware would be advantageous.
PREZI
Looking to present differently? Bored of the usual Microsoft Power Point functions? In this workshop we explore
the world of Prezi and how it can liven up any presentation. Topics covered include, navigating Prezi, embedding
videos and utilising the remote access functions.

ICT
SOCIAL MEDIA TRAINING
A topic that is incredibly popular to most businesses looking to expand on their client list. Social media enables a company
to go from a small client base to large one through a multitude of platforms. Facebook,Twitter, Pinterest and Google+ are all
covered exploring exactly how they support you to build a client base but also interact positively with them.The end result of this
workshopwill provide you with the knowledge of how to navigate each social media site whilst understanding the different
ways to engage with your followers, clients and circles.
WEB SITE DEVELOPMENT
This workshop focuses on getting the best out of your website and creating it to suit your needs. From coding toWordpress we
can offer workshops in all aspects of development. A good workshop for beginners or those wanting to increase functionality.
YOUTUBE PLAYBOOK
Looking to create a YouTube channel but unsure where to begin? The YouTube Playbook workshop will provide a good
introduction to uploading videos, building a cohesive channel strategy and exploring the importance of engaging with
community built around your channel.This is good for anyone looking to create and build on the world of videos and on
well-known E-platforms.
IT ESSENTIALS (CISCO) **
This course is designed to provide students with an essential qualification in providing technical support in a commercial
environment. As part of the course individuals will undertake the CISCO IT Essentials qualification Part 1 which is
an industry-recognised entry level qualification for ITTechnicians.The A+ Essentials module provides an individual
with the basic skills and concepts required to support personal computer hardware and software in industry. The
course is an Intermediate level requiring you to have a good basic understanding of computer hardware and software.
ITQ - LEVEL 1 **
Do you want to make a letter look more professional? Would you like to be able to create a CV or poster? Manage your
expenses on a spreadsheet? Make a movie out of your digital images? The ITQ Level 1 Certificate (Microsoft Office 2010) will
comprise of the following units: Spreadsheet Software. Word Processing Software - Presentation software. Using e-mail.
Improving Productivity using IT. Individuals will be asked to undertake a skills test prior to enrolling on the course.
ITQ - LEVEL 2 **
The ITQ Level 2 Certificate comprises of the following units: Improving Productivity using IT. Spreadsheet software.
Word processing software. Using e-mail. Individuals wishing to undertake this course should have an ITQ Level 1
or intermediate knowledge and skills required to interact with computers to create documents. You will be asked
to attend an interview and undertake a skills test prior to enrolling on the course.
NETWORK+ (COMPTIA) **
CompTIA’s Network + Certification is an internationally-recognised vendor-neutral qualification for IT Technicians that
support networks. The Network + course provide the knowledge and skills necessary to manage, maintain, troubleshoot,
install and configure a network infrastructure. Individuals wishing to undertake this course should have achieved A+
certification or equivalent qualification. If you are employed as an ITTechnician or work in an IT support role but do not
have any qualifications you will be asked to attend an interview and undertake a short theoretical test.
NETWORKING FUNDAMENTALS EXPLORATION (CCNA) **
CISCO is one of the leading manufacturers of networking devices. This course is designed to familiarise students
with installing, configuring, managing and troubleshooting CISCO devices such as switches and routers. Ideally you
should hold the CISCO IT Essentials 1 or CompTIA A+ certification. If you do not hold one of these certificates or an
equivalent qualification you will be required to undertake a short theoretical test as part of the interview process.
STRATA (COMPTIA) **
The CompTIA Strata IT Fundamentals is an entry level course designed for individuals new to the IT job market
as well as the increasing number of professionals changing careers to IT or technology-related fields. There are
no entry requirements for this course although you would be required to show some knowledge about using a
personal computer (PC).

LANGUAGES
ENGLISH
We offer flexible courses with a variety of levels in English to suit you.
Improve your English skills with an ESOL (English for Speakers of Other
Languages) or EFL (English as a Foreign Language) qualification. Our
experienced tutors will help you speak and write the language better
and give you the confidence to use English well. Learn English, get a
qualification and enhance your employability.
SPANISH
Our language classes will reflect your Spanish needs and will give
you the skills and confidence you want, regardless of how you plan to
use your Spanish knowledge in the future.These classes are ideal for
preparing you for short visits to countries where Spanish is spoken.
You will learn the all-important business etiquette that is essential to
avoid making costly or embarrassing mistakes on work trips abroad.
Typical learners are import/export professionals, agents for multi-
national companies, a person who travels widely or someone who
simply wants an absorbing hobby.
MANDARIN
This course is based around developing communication skills in common
situations.Anemphasisisplacedonvocabularyandgrammar,withplenty
ofspeaking,listening,andreadingpractice.OurgeneralMandarinChinese
courses are an ideal way to get started in the language, build on existing
skills, or attain a working knowledge before progressing to a business or
specialised Mandarin Chinese course.
Our business courses cater to learners with a decent general knowledge
of Mandarin Chinese but would like to expand their skills for use in the
business world. Courses are, as always, completely tailor-made for the
relevant industry and skill sets (e.g. business correspondence, writing
reports etc.). One-to-one business courses are perfect for professionals
hoping to develop their current Mandarin Chinese skills, especially those
working for multinational corporations, preparing to work from abroad, or
looking for overseas employment.
GERMAN
Our German Language course will help you to develop your language
skills for doing business with your clients, suppliers and colleagues.
Our tailor-made German training course will focus on your specific
needs, whether you are a beginner needing basic German training or
if you already speak the language and need to learn more advanced
skills. We are able to provide German Language Courses relevant to
a range of business topics including professional, legal, or financial.
15 Can’t find what you’re looking for or to discuss your requirements contact business.centre@mkcollege.ac.uk or call 01908 684520

LEADERSHIP AND MANAGEMENT SKILLS
CHANGE MANAGEMENT
Managing change and the impact of change can be stressful and difficult to get right. The ability to lead people,
teams and organisations through change has become a necessity in today’s economy. If you are responsible for
implementing change in your organisation, then this programme is for you. It will take you through models of
transformation and case studies of change in origins to develop learning.
COMMERCIAL BREAKTHROUGH - HOW TO ACHIEVE
The ‘rocket fuel’ ingredient in this commercial breakthrough process is the Inadvertent Saboteur®, a unique, fun
and highly effective way of improving personal and team performance. His existence explains everything that
can’t otherwise be explained about the under-fulfilment of human potential in the workplace.This course is aimed
at any business who wishes to achieve their commercial breakthrough.
DIFFICULT CONVERSATIONS
This workshop will show you how to prepare for difficult conversations and how to manage and control workplace
discussions to ensure you are talking to employees in as productive a way as possible. It will help you improve
your confidence and enhance your knowledge and skills for tackling difficult conversations head on.This is suitable
for anyone in a supervisory role.
FIRST 89 DAYS
Have you been promoted to a new leadership position? Are there challenges ahead and you are unsure how you
will meet them? Our workshop is designed to provide you with a road map to take charge quickly and effectively
during critical career transition periods, whether you’re a first-time manager or a new CEO.
FIRST LINE MANAGER TRAINING
This informative and interactive training will support those new to managing others or provide a fresh perspective
and some new ideas to those with some management experience. Covering the areas of supervision, managing
conflict and effective communication, it is an ideal first step into understanding some of the challenges facing
team leaders and managers.
INFLUENCING AND PERSUASIVENESS
This training course will teach you to communicate better with your colleagues, increase your confidence and be
more assertive. It will explain a number of persuasion techniques and how to handle difficult situations without
emotion. This course is suitable for leaders, managers and employees.
MANAGING A DIVERSE WORKFORCE
This training course will explore the issues surrounding diversity in the workplace, the legislation that exists and the
benefits that a diverse workforce can bring to your organisation. It is suitable for any team leaders and managers.
MANAGING MEETINGS
Anyone who wants to improve their effectiveness in running formal or informal meetings will find this workshop
useful with practical hints and tips on running successful meetings.
MOTIVATING YOUR TEAM
Improve your team’s morale and performance with effective motivational tools.You will learn compelling communication
techniques to boost your team’s eagerness to work and successfully achieve their objectives.
PERFORMANCE MANAGEMENT
Managing performance should be a continuous process allowing everyone to see individual contributions to the goals
of a team and the business. This workshop will explore aspects of: creating a performance management system,
communicating with employees regarding their own, the teams and the organisation’s performance; creating performance
plans and finally linking this to pay and rewards.

PRESENTATION SKILLS
This one day workshop looks at all the factors that effect how confidently you deliver any presentations,
anywhere. You will learn simple, easy to practise tools to help you cope with nerves, get your message across
memorably, structure your material for the best impact and present to audiences of varied sizes. It will help you
look forward to your next presentation.
PROBLEM SOLVING AND DECISION MAKING
Problem Solving and Decision Making presents a structure, process and tools to help you solve problems and
make decisions. This course is about proactively attacking problems and making timely decisions that help you
solve work problems and make decisions to bring value to your company, your customers and can bring value to
other aspects of your life as well.
STIMULATING CREATIVITY
This course will introduce you and/or your business to a series of practical creativity techniques and methods of
creative thinking that will stimulate and enable new ways of thinking and achieving success within the business
environment. The course is suitable for anyone/any business that wants to nurture and improve the ability for on
demand innovative thinking and problem-solving.
STRATEGIC PLANNING
Starting from knowing where you are and moving to where you want to get to, this course takes you right through
the strategic planning process with helpful tools, techniques and ideas for every stage to enhance your strategic
thinking skills. This course is suitable for managers with strategic planning responsibility.
TEAM BUILDING
Effective teamwork and team building are essential to improve business performance by developing communication,
leadership, empowerment, and solving problems together as a team. Anyone who works as part of a team will
benefit from this team building training course. We have a unique Monopoly team building exercise that is based
on the Milton Keynes Monopoly board game that is sure to inspire and motivate as a whole.
TIME MANAGEMENT
Providesparticipantsatallbusinesslevelswiththeknowledgeandskillsneededtomaximiseoutputthroughthedisciplined
application of time management techniques. Includes effective email and personal time management disciplines to
help achieve a better balance of activity.

LEADERSHIP AND MANAGEMENT CERTIFICATE
- LEVEL 3 (ILM) **
The units in this qualification fall into seven broad areas. These are:
core management skills – such as understanding how to organise and
delegate. Ability to perform management tasks – manage projects,
lead meetings.Team leadership – for example, how to motivate people
to improve performance. Change and innovation – plan and manage
change, create a culture of innovation. A full range of communications
skills. Managing people and relationships – negotiation, networking,
building relationships. Leadership – understand leadership, use action
learning to develop your leadership capabilities. There are no formal
entry requirements to join this course but you should have at least 2 years
of work experience and either be a practising or aspiring team leader.
LEADERSHIP AND MANAGEMENT CERTIFICATE
- LEVEL 4 (ILM) **
Each unit in this qualification focuses on a specific set of skills and
knowledge, in six broad areas. Working with people - a range of units
including how to motivate your team and techniques and strategies
to develop the people you manage. Managing yourself and personal
skills - including units that focus on assessing your own leadership
performance, and developing the mental toughness to handle
challenges, opportunities and stresses in your role. Providing direction
- for example, the skills to plan and lead a complex team activity.
Facilitating innovation and change - for example, assess the
implications of change so you can manage it effectively, and strategies
to encourage innovation in your teams. Achieving results - such as
techniques for making strong, effective decisions and finding and
implementing solutions. Using resources - including solid abilities
to plan and control budgets. There are no formal entry requirements
to join this course but you should have at least 2 years of work
experience and either be a practising or aspiring team leader.
PROJECT FUNDAMENTALS INTRODUCTORY
CERTIFICATE (APM) **
The qualification focuses on the practical application of the principles
of project management within organisations. It offers a fundamental
awareness of terminology and a broad understanding of the
principles of the profession. No prior knowledge or experience is
required for this qualification which will offer the individual the
knowledge to make a positive contribution to any project.

LEGISLATION AND COMPLIANCE SKILLS
BASIC CONTRACT LAW
The course provides a full introduction and update on business contract law. It gives you the skills to ensure you
avoid contract pitfalls, do not enter into contracts without realising your documents, heads of agreement or letters
of intent, are legally binding, teaches you have to avoid the ‘battle of the forms’ and how to secure clauses within
your contract which protect your business. The course takes you through all the major areas of contract law from
warranties and indemnities to limitation of liability, from how to draft the agreement to ensure performance and
termination rights.
CORPORATE GOVERNANCE
This essential governance course provides an understanding of key governance debates and principles and offers
practical advice on compliance and best practice. It explores the key governance frameworks and regulation,
including in-depth coverage of the new UK Corporate Governance Code, board structures, roles and committees,
reporting and disclosure, corporate social responsibility and risk. This course is suitable for company secretarial and
compliance staff, lawyers, accountants and others looking for a ‘done in one’ introduction to corporate governance.
FOOD HYGIENE
The programme is provided by caterers who deal with problems in the kitchen daily. By the end of this programme
you will have knowledge on everything needed to keep a workplace clean enough to prepare and serve food.This
specific course is provided as the basic requirement for all food handlers.
HEALTH AND SAFETY
Health and Safety compliance is a corporate responsibility that needs to be addressed by all organisations. We can
provide a range of Health and Safety programmes that include: information for new employees; working safely
and managing safely (IOSH).
INTELLECTUAL PROPERTY
As technology advances there is an increasing need to protect a company’s intellectual property. This workshop
explores the law around intellectual property and provides strategies that explore how to keep information safe
and secure. A useful workshop for anybody making music, writing literature or producing media.
MANAGING INFORMATION
Information and data are a vital asset to every organisation. This workshop looks at analysing and understanding
the information which your organisation currently holds, how it relates to other sources and seeks to give a firm
strategy in ensuring the information and data is kept effectively and in line with current legislation.
PERSONAL LICENCE
This workshop is targeted at any person wanting to work in a licensed premises where alcohol is sold. On completion
of the Personal License workshop, candidates will hold a licensing qualification with which they can apply for a Personal
License.This workshop will explore the licensing authority, the responsibilities of the license holder, police powers
and the responsible retail of alcohol.

RETAIL OPERATIONS
BARISTA TRAINING
Introduction to barista skills giving learners an insight into the world of making and serving coffee. Aimed at beginners
and those without any formal training.
CUSTOMER SERVICE EXCELLENCE
Customer Service is of growing importance to all service sector businesses.Whether colleagues are directly or indirectly
customer facing such as warehousing and logistics, the focus on satisfying customer expectations and putting the
customer at the heart of all decisions is vital. This informative and interactive training day will support all those who
provide a service to others, either within the organisation or to external customers. It focuses on developing the most
essential skills needed to improve customer care.
HOSPITALITY - INTRODUCTION
Introduction to hospitality service giving learners the experience of greeting guests, serving tables and understanding
how to deliver excellent service. Aimed at those with basic or no formal training.
MATHS IN RETAIL
Retail maths is used by retailers to analyse their budgets, plan their product range, and assess trading performance.
MERCHANDISING/POINT OF SALE
Merchandisers work very closely with Marketing and Procurement departments to identify and agree the promotional
cycle for a range of products and services. As a merchandiser, you would need high levels of product and customer
awareness to predict demand.You would normally specialise in one area such as fashion, food or home wares.Training
offered covers an introduction to merchandising through to the wider strategic decision making and market analysis.
MIXOLOGIST TRAINING
Introduction to mixology giving learners experience and knowledge of making and serving cocktails. Aimed
at beginners and those without any formal training.
STOCK CONTROL
This two-day Effective Stock Control course is designed to emphasise the importance of successful stock control and the
positive effect it can have on a company’s cash flow, working capital and, most importantly, profitability.The training focuses
on providing participants with a thorough knowledge of the full spectrum of existing stock control techniques, as well as
their application, covering a range of aspects including processes, forecasting, stock taking and monitoring.
CUSTOMER SERVICES SKILLS
- LEVEL 2 (CITY AND GUILDS) **
The Award in Customer Service will help you to learn how to better meet your customers’ needs - a skill that can lead
to a better experience for your customers and improved career prospects for yourself. This qualification is suitable for
anyone who wants to improve their customer service skills - no matter what industry they are working in. We can tailor
this course to ensure that your business’s needs are met through bespoke content which helps.

SUPPLY CHAIN LOGISTICS
SIX SIGMA - INTRODUCTION
This introduction to Six Sigma course provides a concise overview for managers who evaluate operational and
transactional performance.The topics covered are designed to give the learner an understanding of the background
and application of Lean Six Sigma, how to apply Six Sigma principles to different business areas and to understand
the DMAIC process and how it can improve your business.
OPERATIONS MANAGEMENT
This workshop introduces you to the world of operations management and is useful to those who wish to learn
and understand more about the role it plays in organisations. It covers strategies used, such as capacity planning,
facilities location planning, aggregate planning and scheduling, as well as inventory management techniques and
quality management.
BiS Henderson
BiS Henderson Academy has an unrivalled network of contacts across the supply chain sector and this enables them with
the ability to address shortages and imbalances of skills at local, regional and national levels. Working in partnership, we
are able to provide a variety of workshops and courses at various levels such as warehousing and storage, team leadership
and the ‘Warehouse to wheels’ programme - communicating the benefits and opportunities available to warehouse staff
from qualifying as drivers.

TRANSPORT (IOSCM) **
This Level 2 qualification establishes a clear understanding of the freight
transport industry, the international marketplace and the strategic
management of a business in this sector. Professionals will be able to
confidently identify opportunities within the trade and freight process to
meet organisational targets and enhance their own career development.
STORAGE AND HANDLING (IOSCM) **
There are a range of qualifications available in Storage and Handling
starting at Level 2 and 3. The aim is for the learner to demonstrate
their understanding of the safe processes involved with the storage
and movement of products within a warehouse and the supply chain
from production to end user.
WAREHOUSING (IOSCM) **
A range of qualifications are available from Level 2 to Level 5
in Warehousing. Warehousing caters for those individuals with
limited knowledge of the supply chain field but wishing to establish a
career in the sector. Students will develop supervisory management
skills and knowledge in warehousing and inventory to support career
development and efficiency in operations.The qualifications develop
knowledge and skills as the learner moves through the higher levels.
SUPPLY CHAIN OPERATIONS (IOSCM) **
The Supply Chain qualification is available at Levels 1, 2, 3, and 5 and
caters for individuals at a pre-employment stage looking to develop skills
and knowledge to support career entry, through to those individuals who
have gained experience at a managerial level and are looking to progress
into a senior management role. The qualification is designed to develop
an understanding of key issues within the field and ensure sector specific
skills and knowledge is acquired in line with the individuals’ career goals.
SUPPLY CHAIN MANAGEMENT (IOSCM) **
The qualification is designed to develop an understanding of key issues
within Supply Chain Management and ensure sector specific skills and
knowledge is acquired in line with the individuals’ career goals. The
qualifications are available from Level 2 / 5 and incorporate process and
procedures to supply chain strategic management.
UNIVERSITY OF NORTHAMPTON **
The Centre for Excellence in Logistics and Supply Chain (CELAS) was
created at the University of Northampton with the mission of advancing
knowledge in the areas of logistics, procurement and supply chain
management as well as making relevant contributions to the sector by
generatingcapitalintelligenceandskillsnecessaryintheindustry.Working
in partnership with MK College, we are able to offer a variety of
workshops and courses in Supply Chain Leadership and International
Logistics and Trade Finance. These courses can lead to a professional
qualification.

Meeting and Conference Facilities
Silbury Campus
Our range of city centre rooms for hire offer all the space you need for
a variety of events such as meetings, conferences, seminars, launches
or networking.
We can also provide additional corporate requirements to enhance
your event such as catering, design, photography and media through
our unique student-led facilities:The Brasserie and Design House.
There is a range of catering options from working finger buffets to
themed canapés. Our creative studio is able to provide you with design
support from creating an invite to producing complete event collateral.
Please don’t hesitate to request our catering and creative price
lists from our team. We look forward to the opportunity of working
with you and exploring ways to meet your business needs.
To view, book or for more enquiries about our rooms please contact us.
Call 01908 684520 or email business.centre@mkcollege.ac.uk
COSTS
The standard cost of our meeting and training rooms are shown below:
TYPE OF ROOM
MEETING ROOMS 2 – 6 people £15.50*
MEETING ROOMS for up to 32 £20.50*
LECTURE THEATRE for up to 40 people £28.00*
(We have two lecture theatres where the divider can be opened to provide a space for 75)
BOARD ROOMS for up to 24 people £25.50*
CONFERENCE HALL for up to 80 £28.00*
LARGE HALL with outside space £28.00*
COMPUTER ROOMS for up to 20 £36.00*
ATRIUM AREAS for Art Exhibitions etc. £20.50*
Discount of 10% for a full day (7 or more hours)
ROOM HIRE INCLUDES:
• Attended Reception
• Free Wi-Fi throughout
building
• Direct dial telephone
• AV equipment which
includes PC and smart
board (meeting, computer,
lecture theatres and
conference rooms)
• Complimentary note pads
and pens
• Complimentary filtered
water and sweets
*Prices effective until September 2015

INDEX: **Courses that lead to an accredited qualification
COMMERCIAL (SALES AND MARKETING SKILLS)
Bid Writing Pages 5 -6
Brand Proposition & Digital Marketing
Call Handling Operations
Copywriting
Customer Complaints
Customer Service Excellence
Key Account Management
Market Research and Analysis
Negotiation Skills
Networking
Public Relations
Selling
Strategic Marketing
Certificate in Marketing - Foundation (CIM) **
Customer Experience Award (CIM) **
Customer Experience Management **
Customer Relationship Management **
Fast Moving Consumer Goods Sales (FMCG) **
Integrated Communications Award (CIM) **
FINANCE SKILLS
Activity Based Costing Pages 7 - 8
Basic Bookkeeping
Budgeting
Business Planning
Cash Flow Management
Finance for Non-Financial Managers
Understanding the Financial Times
Pricing Strategy
Risk Management
Accounting Diploma Level 3 (AAT) **
Bookkeeping Certificate - Level 1 (City & Guilds) **
Creating an Attendance Culture Pages 10 -12
Dyslexia and Dyspraxia - Introduction
Embracing Flexible Working
Employee Engagement
Learning and Development
Performance, Reward and Recognition
Performance Management
Personal Effectiveness
Personal Health and Wellbeing
Recruitment and Selection
Talent management and Succession Planning
Train the trainer
Understanding Mental Health
Assessing Competence in the Work Environment Award - Level 3 (TAQA) **
Assessing Vocational Achievement Certificate - Level 3 (TAQA) **
Assessing Vocationally Related Achievement Award - Level 3 (TAQA) **
Counselling Skills Award – Level 2 (CPCAB) **
Counselling Skills Diploma – Level 3 (CPCAB) **
HR Practice (CIPD) **
HR Resources Management (CIPD) **
Internal Quality Assurance of Assessment Processes and Practice - Level 4 (TAQA) **
Certificate in Leading the Internal Quality Assurance of Assessment Processes and Practice - Level 4 (TAQA) **
Learning & Development Practice (CIPD) **
Assessment and Understanding the Principles and Practices Award - Level 3 (TAQA) **
Award in Understanding the Principles and Practices of Internally Assuring the Quality of Assessment - Level 4 (TAQA) **

ICT SKILLS

Adobe Pages 13 - 14
Linux
Microsoft Access
Microsoft Excel
Microsoft Office 365 Suite
Microsoft PowerPoint
Microsoft Project
Microsoft Word
Optimise IT System performance
Prezi
Social Media Training
Web Site Development
YouTube Playbook
IT Essentials (CISCO) **
ITQ - Level 1 ** & ITQ - Level 2 **
Network+ (CompTia) **
Networking Fundamentals Exploration (CCNA) **
Strata (CompTia) **
LANGUAGES
English, German, Mandarin, Spanish Page 15
Change Management Pages 16 - 17
Commercial Breakthrough - How to achieve
Difficult Conversations
First 89 Days
First Line Manager training
Influencing and Persuasiveness
Leadership and Management (ILM):
Managing a Diverse Workforce
Managing Meetings
Motivating Your Team
Performance Management
Presentation Skills
Problem Solving and Decision Making
Stimulating Creativity
Strategic Planning
Team Building
Time Management
Certificate in Leadership and Management - Level 3 (ILM) **
Certificate in Leadership and Management - Level 4 (ILM) **
Project Fundamentals Introductory Certificate (APM) **
LEGISLATION AND COMPLIANCE SKILLS
Basic Contract Law Page 20
Corporate Governance
Food Hygiene
Health and Safety
Intellectual Property
Managing Information
Personal License
RETAIL OPERATIONS
Barista Training Page 21
Customer Service Excellence
Hospitality - Introduction
Maths in Retail
Merchandising/ Point Of Sale
Mixologist Training
Stock Control
Customer Services Skills - Level 2 (City and Guilds) **
SUPPLY CHAIN (LOGISTICS)
Six Sigma - Introduction Pages 23 - 24
Transport (IoSCM) **
Storage and Handling (IoSCM) **
Warehousing (IoSCM) **
Supply Chain Operations (IoSCM) **
Supply Chain Management (IoSCM) **

CAR PARKING
Limited 2 hours car parking.
Ample free car parking after 6 pm
TRANSFORMING BUSINESS THROUGH LEARNING
LOCATION
200 Silbury Boulevard, Milton Keynes MK9 1LT
https://www.linkedin.com/company/milton-keynes-college/
MKCollege
www.mkcollege.ac.uk
If you have any queries regarding the available training sessions
or if you want to enquire about other potential sessions please
feel free to contact us on;
Tel: 01908 684520
Email: business.centre@mkcollege.ac.uk

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