Lauren Parker has over 15 years of customer service experience and 10 years of property management experience. She is currently a resident property manager at A&G Management Co., Inc, where she efficiently manages multiple communities, oversees staff, conducts inspections, handles rent payments and resident issues, and assists with budgets and legal matters. Previously she held positions as an assistant property manager and leasing coordinator at A&G Management Co., Inc, and as a counter manager at a cosmetics counter, demonstrating strong skills in customer service, sales, marketing, and operations management.

1. LAUREN M. PARKER
16705 Governor Bridge Road Apt. 306 ♦ Bowie, MD 20716 ♦
lauren.parker01@yahoo.com ♦ (410) 903-5014
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Top performing property manager with 15 years of customer service experience and over 10
years of property management experience.
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SUMMARY OF QUALIFICATIONS
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 Ten years of customer service experience including sales and property management
 The ability to cultivate relationships with residents and staff members
 Superior communication and organizational skills
 Exceptional problem solving, conflict resolution and project management skills
 Ability to lead a team efficiently and effectively
 Computer proficient and knowledge of Microsoft office programs
 Exhibit strong written and verbal communication skills
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PROFESSIONAL EXPERIENCE
RESIDENT PROPERTY MANAGER, A&G MANAGEMENT CO., INC
3/2006-present
 Efficiently manage and maintain various communities within A&G Management
under minimal supervision
 Hiring of leasing office staff; oversee a staff of multiple employees including leasing
professionals and maintenance staff
 Manage the performance of personnel and ensure achievement of goals
 Properly train leasing office staff including leasing agents, assistant managers and
weekend leasing consultants
 Conduct property inspections to determine general and capital improvements
 Conduct move-in inspections to ensure that a high quality home is produced
 Conduct move-out inspections and process statement of deposit accounts
 Perform evictions
 Responsible for collecting, monitoring and processing rent payments
 Maintain a high occupancy percentage and increase resident retention
 Planning and execution of resident1 functions
 Properly handle resident complaints and concerns with compassion and urgency

2.  Screen, review and approve all applications for lease
 Maintain a “redec” board of current and future availability for optimum organization
 Assist the Regional Property Manager in preparing budgets
 Complete legal process for both non-payment and non-compliance
 Prepare collection files and appear in court on collection cases
 Execution of Section 8 applications and contracts
 Prepare a quarterly newsletter
 Assist COO of A&G Management in developing a lead management software
ASSISTANT PROPERTY MANAGER, A&G MANAGEMENT CO., INC 2004-3/2006
 Conduct all duties of the manager in his or her absence
 Assume all leasing responsibilities when necessary
 Communicate with Service Manager to ensure the completion of service requests
 Assisting other properties when needed
 Process failure to pay rent/warrant of restitution court filings & appear in rent court
 Prepare weekly bank deposits
 Conduct lease signings
 Process move-in/move-outs using property management software
 Communicate with contractors to schedule services
LEASING COORDINATOR A&G MANAGEMENT CO., INC Glen Burnie, MD
4/30/2004-12/2004
 Answer a multi-line phone system and setting appointments for prospective residents
 Properly present model and vacant units
 Process applications, run credit reports and comprehension of credit reports
 Complete weekly market surveys
 Maintain a high closing ratio
 Complete outreach marketing to local area business
 Completion of training for reclassification
COUNTER MANAGER, FASHION FAIR COSMETICS MACY’S EAST Glen Burnie, MD
2002-4/29/2004
 Obtained knowledge of all product features and benefits
 Communicate with buyers for purchase of additional products
 Meet a daily sales goal
 Plan and execute customer events
 Hire make-up artists for events
 Maintain an accurate ledger of all sales
 Sustain a basic knowledge of all cosmetics and fragrances in the department

3. EDUCATION
Chesapeake Senior High School-Graduated 5/2001
CERTIFICATES RECEIVED
A&G Management Co., INC Manager of the year 2007
A&G Management Co., INC Manager of the year 2013