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Latency SLOs Done Right
by @phredmoyer, Developer Evangelist @Circonus
Service Level Objectives
SREcon 2018 SLO workshop (Google)
Latency SLI
The proportion of valid requests served faster than a threshold
Which requests are valid?
What is the threshold?
@phredmoyer
Service Level Objectives
SREcon 2018 SLO workshop (Google)
Latency SLO
99% of home page requests in the past 28 days served in < 100ms
@phredmoyer
Service Level Objectives
SREcon 2018 SLO workshop (Google)
What is the p90 computed over the full 28 days?
@phredmoyer
Service Level Objectives
SREcon 2018 SLO workshop (Google)
Hint - it’s not the average of each p90 sample shown
@phredmoyer
A more dramatic example
Calculated p90 (10-100ms) != averaged p90 (36ms)
Rethinking computing SLO latency
1) Compute the SLO from stored raw data (logs)
2) Count the number of bad requests
3) Use histograms to store latency distribution
@phredmoyer
1) Compute the SLO from stored data
Possible with many tools (Splunk, ELK, awk/grep)
Not always tenable for large volumes of data
Tough to do in real time
@phredmoyer
1) Compute the SLO from stored data
An example of calculating percentiles w/ Splunk
mydata | stats perc90(responsetime) as response90,
perc99(responsetime) as response96 by
ApplicationName
@phredmoyer
2) Count the number of bad
requests
2) Count the number of bad
requests
Percent good = 100 - (2262/60124)*100 = 96.238%
Problem - you have to choose latency threshold up front
If your SLO changes, you can’t analyze historical data
@phredmoyer
3) Using histogram latency data
Histograms can be aggregated across time
Histograms can be used to derive arbitrary percentiles
Bin (bucket) choices should span sample data
@phredmoyer
3) Using histogram latency data
HDR-Histogram – https://HDrhistogram.org
Circllhist – https://github.com/circonus-
labs/libcircllhist/
t-digest – https://github.com/tdunning/t-digest
@phredmoyer
3) Using histogram latency data
3) Using histogram latency data
3) Using histogram latency data
99% of home page requests in the past 28 days served in < 100ms
% requests = count_below(100ms) / total_count * 100
ex: 99.484 percent faster than 100ms
@phredmoyer
3) Using histogram latency data
3) Using histogram latency data
30 seconds for
questions, go!
Tweet me @phredmoyer
Ask us anything on Slack at http://slack.s.circonus.com/
30 seconds for
questions, go!
Tweet me @phredmoyer
Ask us anything on Slack at http://slack.s.circonus.com/

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Latency SLOs done right

  • 1. Latency SLOs Done Right by @phredmoyer, Developer Evangelist @Circonus
  • 2. Service Level Objectives SREcon 2018 SLO workshop (Google) Latency SLI The proportion of valid requests served faster than a threshold Which requests are valid? What is the threshold? @phredmoyer
  • 3. Service Level Objectives SREcon 2018 SLO workshop (Google) Latency SLO 99% of home page requests in the past 28 days served in < 100ms @phredmoyer
  • 4. Service Level Objectives SREcon 2018 SLO workshop (Google) What is the p90 computed over the full 28 days? @phredmoyer
  • 5. Service Level Objectives SREcon 2018 SLO workshop (Google) Hint - it’s not the average of each p90 sample shown @phredmoyer
  • 6. A more dramatic example Calculated p90 (10-100ms) != averaged p90 (36ms)
  • 7. Rethinking computing SLO latency 1) Compute the SLO from stored raw data (logs) 2) Count the number of bad requests 3) Use histograms to store latency distribution @phredmoyer
  • 8. 1) Compute the SLO from stored data Possible with many tools (Splunk, ELK, awk/grep) Not always tenable for large volumes of data Tough to do in real time @phredmoyer
  • 9. 1) Compute the SLO from stored data An example of calculating percentiles w/ Splunk mydata | stats perc90(responsetime) as response90, perc99(responsetime) as response96 by ApplicationName @phredmoyer
  • 10. 2) Count the number of bad requests
  • 11. 2) Count the number of bad requests Percent good = 100 - (2262/60124)*100 = 96.238% Problem - you have to choose latency threshold up front If your SLO changes, you can’t analyze historical data @phredmoyer
  • 12. 3) Using histogram latency data Histograms can be aggregated across time Histograms can be used to derive arbitrary percentiles Bin (bucket) choices should span sample data @phredmoyer
  • 13. 3) Using histogram latency data HDR-Histogram – https://HDrhistogram.org Circllhist – https://github.com/circonus- labs/libcircllhist/ t-digest – https://github.com/tdunning/t-digest @phredmoyer
  • 14. 3) Using histogram latency data
  • 15. 3) Using histogram latency data
  • 16. 3) Using histogram latency data 99% of home page requests in the past 28 days served in < 100ms % requests = count_below(100ms) / total_count * 100 ex: 99.484 percent faster than 100ms @phredmoyer
  • 17. 3) Using histogram latency data
  • 18. 3) Using histogram latency data
  • 19. 30 seconds for questions, go! Tweet me @phredmoyer Ask us anything on Slack at http://slack.s.circonus.com/
  • 20. 30 seconds for questions, go! Tweet me @phredmoyer Ask us anything on Slack at http://slack.s.circonus.com/