This document appears to be about troubleshooting Windows computers. It provides questions and answers about various tools and procedures for identifying and resolving issues, including using Device Manager, System Restore, Safe Mode, and the Driver Verifier utility. The document gives guidance on recovering deleted or corrupted files, rolling back drivers, cleaning up disk space, and more. It is an informative reference for technicians needing to diagnose and address problems on Windows Vista, XP, and other versions.

1. Welcome to...
A Game of X’s and O’s
Susan K. Smith, CIS 111, TVCC, Winter Qtr. 2012

2. Another
Presentation
© 2000 - All rights Reserved
markedamon@hotmail.com

3. 1 2 3
4 5 6
7 8 9

4. Scoreboard
1 2 3
X
4 5 6
O
7 8 9
Click Here if
X Wins
Click Here if
O Wins

5. 1
In Vista, after an error and system restart, a user gets a window saying
that Windows has recovered from an unexpected shutdown, and clicks
Check for solution – What will happen?

6. 1
Microsoft displays information about the problem and it’s possible
Home solution

7. 2
When XP encounters a problem with an application, if you are
connected to the Internet, a window will come up – Should you
choose Send Error Report, or Don’t Send? Why?

8. 2
Choose Send a Report to get suggestions about the problem from
Home Microsoft. MS will also use the information
for future updates and patches.

9. 3
You can identify or eliminate a problem with memory by using
what tool in Vista?

10. 3
Memory Diagnostics
Home

11. 4
You can test memory at any time using the command prompt.
Explain how to get there.

12. 4
Start, All Programs, Accessories, Command Prompt. Type
Home mdsched.exe, Enter and respond to the UAC box.

13. 5
If the Windows Vista desktop cannot load, how can you run the
diagnostic test from the Windows Vista boot menu?

14. 5
During the boot, press the Spacebar. A menu will appear. Use
Home the Tab key to highlight Windows
Memory Diagnostic and press Enter

15. 6
What utility, used by Windows Vista and XP protects system files
and keeps a cache of current system files in case it need to
refresh a damaged file?

16. 6
System File Checker, also known as SFC
Home

17. 7
Explain how to access the SFC utility in the command prompt
window.

18. 7
Enter sfc/scannow in the command prompt window to access the
Home System File Checker

19. 8
In Vista, how can you get an elevated command prompt window?

20. 8
Start, All Programs, Accessories. Right-click Command Prompt
Home and select Run as an administrator

21. 9
What utility runs in the background to put stress on drivers as they
are loaded and running, and can help troubleshoot intermittent
hardware problems?

22. 9
Driver Verifier (verifier.exe)
Home

24. 1
Using the Driver Verifier Manager, to be on the safe side, which
option should you should when selecting drivers to verify?

25. 1
Automatically select all drivers installed on this computer.
Home

26. 2
If you choose Automatically select all drivers installed on this
computer for the Driver Verifier Manager, what should you be
aware of?

27. 2
You should be aware that the more drivers the utility monitors, the
Home more system performance will be affected.

28. 3
Why would it be a good idea to use the Drive Query tool to save
information about your system to a file when the system is
healthy?

29. 3
So if later, you have a problem with drivers, you can compare
Home reports to help identify the problem driver

30. 4
Using Device Manager to update drivers, when should you click
Browse my computer for driver software?

31. 4
When you have already located an updated driver and
Home downloaded it to your computer. Windows will be
looking for an .inf file.

32. 5
What would Vista do if you had clicked Search automatically for
updated driver software? How does it differ
from what XP would do?

33. 5
Vista will search the Microsoft Web site and the manufacturer’s
Home Web site. XP will only search the
Microsoft Web site for drivers.

34. 6
A system lockup means that the computer freezes and must be
restarted. These errors are most likely caused by what?

35. 6
A system lockup error is most likely caused by hardware such as
Home memory, the motherboard, CPU, video card,
or the system over heating.

36. 7
When you encounter the “Blue Screen of Death” how can you
evaluate the problem?

37. 7
Note the stop error at the top, and the specific number of the error
Home near the bottom of the screen and search
the Microsoft Web site on these two items.

38. 8
True or False – According to Microsoft documentation, the boot
record is on the system partition.

39. 8
TRUE – Although I’d like to know whose
Home brilliant idea THAT was!

40. 9
True or False - If you need to use a recovery disc for your
notebook or name computer, just get an off-the shelf Windows
set-up disc. Explain your answser.

41. 9
False - The notebook or brand company has specific drivers for
your system with all kinds of changes made to it. Use theirs. If
Home you have misplaced your disc, contact them.

43. 1
If you are experiencing a problem and go into Device
Manager to check your hardware, how would you know a
device has a problem?

44. 1
Device Manager indicates a problem with a yellow triangle
with an exclamation point inside of it.
Home

45. 2
If you can identity the approximate date an error started
and choose to use System Restore,
how should you select a restore point?

46. 2
Select a restore point just before the problem started.
Home

47. 3
You find you need to boot from the Windows setup DVD.
How do you set this up?

48. 3
Access BIOS setup by rebooting the PC. Look for message
on what to press for the BIOS utility to load. In the boot
Home sequence screen, make sure the DVD drive is listed before
the hard drive.

49. 4
How can you go about recovering a deleted file?

50. 4
Look in the Recycle Bin. Drag and drop the file to where
it belongs, or right-click the file and
Home click Restore on the shortcut menu.

51. 5
How can you recover a corrupted data file?

52. 5
Try using the Recover command. Boot into
Windows RE to open a command prompt window. In
Home Windows RE, drive C is the current or default drive.

53. 6
The Programs and Features window can be sued to uninstall
what type of device?

54. 6
A USB device.
Home

55. 7
What is a driver rollback? (and no, it has nothing
to do with Nascar)

56. 7
It is a term used to describe the undoing of a driver update
Home

57. 8
You’ve been told that in order to clean up space, you can delete a file
called Windows.old … but wait, what is in that folder?

58. 8
It is the name of the folder that was created when files from
an old installation are moved during a reinstall of Vista.
Home Yes, they are OK to delete.

59. 9
You booted in Safe Mode. What is the name of the log file
Windows uses for this?

60. 9
Ntbtlog.txt
Home