resume

1. ANASTASIA RAPTIS
I have been employed with IAG for 5 years and over this time my role has
varied giving me opportunities to explore other departments, processes and
procedures. After induction, I was integrated into the Total loss, Fire, Theft
and Malicious Damageteam. During this time I was involved in the Christmas
hail stormclaims which included being responsiblefor liaising with customers,
booking assessments and attending to settlements and customer complaints,
together with determining Pre Accident Values on stolen not recovered motor
vehicles.
In addition to this department, I have worked in the Insuranceand
Settlements, Motor Claims and home teams. My role consisted of liaising with
other insurancecompanies, customers as well as third parties. I was also
handling customer complaints and disputes.
During this period, I was granted the opportunity of secondmentfor both the
Team Manager and AssistantTeam Manager roles. I successfully completed
the futureleader’s program as partof my ongoing development and desired
career path as a People Leader/Team Manager.
I have transitioned into the home claims area in late 2014.
Myself motivation and proactive attitude has enabled me to drive Team focus
in our business and further providevaluable supportto staff both in my
existing team, and the Settlements team based in New South Wales as partof
the currentnational structure.
I am a team focused, and result driven individual and have exceptional
analytical problem solving skills. I have a penchant for organization together
with an eye for detail with an ability to performin highly demanding
environments.

2. This together with my excellent communication and leadership skills and
positive personablenature has enabled me to work as part of a team and also
managing and leading a team. I believe it is imperative to lead by example.
I am a reliable, energetic person who presents well, is punctual and highly
efficient, with a high performanceculture who takes pride in their work.
I am seeking to expand my opportunities and professionaldevelopmentwithin
IAG. I am self motivated and thrive on change and challenges.
Whilst working with IAG, I haveproven that I am able to maintain a business
relationship with customers, serviceproviders and other insurancecompanies,
as well as my professionalcolleagues.
I come to you with a solid understanding of IAGs values and behaviours, and
believe I posses a positive influence to motivate the team and deliver desired
results.
I am an enthusiastic career minded person who has the experience not only
having worked here, but overseas which has enabled me to adapt to any
working environment.
I believe my expertise in the Insuranceindustry along with my friendly and
professionaldemeanour will be an asset to the team. I am ready for a new
challenge and believe I will be an excellent candidate for this role, and look
forward to having the opportunity to discuss my application further with you.
I have attached my resumefor your perusal.
Yours Sincerely,
AnastasiaRaptis

3. EXPERIENCE
2015 – Training and developing new temp recruits.
- Senior consultant secondment - home claims
- Team manager secondment
2014 – Jawun Secondee
NPY Women’s Council Alice Springs
Coordinate and host the 20th
year anniversary for the domestic
And family violence unit
The event coincided with White Ribbon Day; ‘an international day of
men saying no to violence against women’. The highlights included a
morning tea and DVD launch with over 80 guests; a Q&A panel
discussion in Alice Springs with over 40 people in attendance; and
facilitated a thank you “Bush Picnic” in the evening for NPY Women’s
Council Directors and interstate guests.
2011 – Present IAG Motor and Home Claims
 Expert peer coaching
 Assistantevent coordinator
 Successfully completed future leaders program(1 year)
 Total Loss
 Fire & Theft
 Malicious Damage
Identified and referred fraud claims to investigations
Resulting in denied claims to the value of $265,000.00
 InsuranceTeam
 Settlements
 Team Manager & AssistantTeam Manager secondment
 Preparation and delivery of team meetings.
 Distribution of Supervisor and team work list

4.  Managing work lists
 Payments
 Level 1 disputes
 Providetraining supportto colleagues
 Negotiating with Insurers/customers
 Manage complaints and escalated disputes
 Adhering to and meeting targets
 Saves on claim settlements
 Home Claims
 Involved in the interview process for new employees
 Training new temp recruits
 Senior duties
2007 – 2010 FranchiseManagerExpressions Hair Salons
 Managing 100 franchise salons throughout Greece
 Quality control. Visiting salons to ensure they adhere to guidelines
and regulations
 Mediator between franchisees and head office
 Trouble shooting,Problem solving
 Debt collection,organizing payment plans of overdue accounts
 Presentation to new franchise customer

2003 – 2007 Owner Manager2 retail stores SHE & SHE
 Wholesale purchasing
 Personnel
 Accounting
 Stock control
 Book keeping
 Customerservice
 All duties required to operate successfullyin the retail industry

5. Referees
Tony Calcagno Current manager
Angela Tan Manager, National Settlements – Direct
Peter Spallas Team Manager - Claims Enquiry