Kurogo Higher Ed Mobile Conference 2017 Executive Session: Make Your Institution Digital and Mobile

#KUROGO2017
KUROGO HIGHER ED MOBILE CONFERENCE 2017
Digital Campus: Let’s Get
Personal
Kyle Gower-Winter
Custom Development Lead
Florida State University
kgowerwinter@fsu.edu
Rebekah Dorn, Ph.D.
User Experience, Director
rdorn@fsu.edu

KUROGO HIGHER ED MOBILE CONFERENCE 2017 2
#KUROGO2017
• One of the nation’s elite research universities, offering a
distinctive academic environment in the heart of the state
capital.
• Enrollment: 41,867
• Full-time employees: 6,248
• Colleges: 16
• National ranking: 38
(public universities)

#KUROGO2017
Overview
1. Why Digital Campus?
2. Vision of Digital Campus
3. Digital Campus In Action
4. Vision of My Persona
5. Partnerships Are Key
6. Steps for Implementation

#KUROGO2017
Why Digital Campus?

#KUROGO2017
Origins
Investigating a
mobile app for FSU

#KUROGO2017
Origins
Mobile Center of
Excellence

#KUROGO2017
Origins
Unifying the
experience

#KUROGO2017
Technological Shift

#KUROGO2017
Cultural Shift
“...People use their phones/tables for
nearly everything now and having a
functioning website that can be
accessed from all devices is crucial.”
“Send notifications
that
go to your phone.”
"Make it work on
phones.”
"Make the interface
more user friendly.”
"Make it simpler to
search for and enroll
in classes”

#KUROGO201
Vision Of Digital Campus

#KUROGO2017
Like My Disney Experience

#KUROGO2017
My Disney Experience VS myFSU
Experience
My Disney myFSU
Map of the park w/ GPS Map of campus w/ GPS
Access to Disney grounds Access to campus amenities
Access to hotel and room Access to campus housing
Online/mobile reservations Online/mobile class registrations
Online/mobile purchases Online/mobile payments
Park activities connected to the cloud Campus activities connected to the
cloud
Intelligent Push Notifications Intelligent Push Notifications
Disney web portal myFSU portal
My Disney Experience mobile app myFSU mobile

#KUROGO2017
Digital Campus
The Digital Campus will be a Living and Learning Environment that is
“Aware” - ready to provide a real-time experience that meets the
specific needs of every student and maximizes their success.

#KUROGO2017
Vision for FSU’s Digital Campus

#KUROGO2017
Digital Campus Certified
Robust Network
Vendor/Partners IT Infrastructure Advisory/Governance
Applications
Strategically
Aligned
Unified
Experience
User-
Centric
On-Demand
Access
Security

#KUROGO2017
Robust Network
Applications
Strategically
Aligned
Unified
Experience
User-
Centric
On-Demand
Access
Security

#KUROGO201
Digital Campus In Action

#KUROGO2017
Digital Campus - 2017
December 2015 – Initial Release
August 2016 – Added Special Event
listings, Colleges, Campus Life, Virtual
Tours
"Very clean look. Easy to use."

#KUROGO2017
Mobile Focus – Phase 2 - Released October 2016
Module Audience
Time Employee
Paycheck Employee
Benefits Employee
Personal Details Employee
Manager- Approve Time Employee
Single Sign On All Guest
Intelligent Push
Notifications
All Guest

#KUROGO2017
October 2016
Employee Persona – Initial
Release
"I would have never entered my time
on my phone before. Much easier to
use than before."
"I won’t have an
excuse of why I
miss the
deadline for
approving time –
it's so easy now."

#KUROGO2017
Student Focus – Phase 3A – December 2016
– Phase 3B – February 2017
Module Audience
Tuition/Fee Payments Student
Financial Aid Student
To-Do Student
Holds Student
My Schedule Student
My Advisor Student

#KUROGO2017
December 2016
Student Persona – Initial Release
"I love that everything is in one
place. It is very straight forward
and easy to use."
"You almost
make me excited
to pay FSU all
that money!"

#KUROGO2017

#KUROGO2017
February 2017
Student Persona – Second
Release
Integration with multiple partners
– EAB Guide
– College Scheduler
"Familiar enough to what we see
in Campus Solutions, but it looks
better."

#KUROGO2017

#KUROGO2017
Mobile Focus – Phase 3c – April 2017
Module Audience
My Planner Student
Apply for Graduation Student
Grades Student
Catalog Search Guest

#KUROGO2017
Mobile Focus – Phase 4 – June 2017
Module Audience
Expense Center Staff
Gradebook Faculty
Enrollment Verification Faculty
Grade Roster Faculty
Advisor Center Faculty & Staff
Access
Management/myPersona
All Users

#KUROGO201
Vision Of My Persona

#KUROGO2017
Use Cases
Module Affiliation
Access to Student Persona Student
Access to Employee Persona Staff & Faculty
Alumni Module Alumni
Manager Manager Role
Preview (FSU Pre-Orientation Event) Module Admitted Applicant
Online Status Check Applicant, Admitted Applicant
Graduation Information LAWELIG, MEDELIG, UGRDE, GRADELIG Role
Med School Module/Springboard MED
Dining MAIN
Add, Drop, Swap Classes STUDENT, FAMU, CEIS {All in Student Persona
except APPLADMIT}
Laundry App RES_ONCAMPUS

#KUROGO2017
My Persona
Guest View
Alumni View
Applicant View

#KUROGO2017
My Persona
Employee View
(Remove Manager)
Graduation
Eligible
Enrollment
Closed
Off Campus Student
(Removes Laundry)

#KUROGO201
Partnerships Are Key

#KUROGO2017
Internal Partnerships
Campus Partnership and Shared
Ownership is key!
Form relationships with:
– Students
– Home Offices
– Other IT Subsections
– Administration

#KUROGO2017
External Partnerships
Partner with Vendors to support your vision.
Meet timelines by leveraging expertise.
Added benefits for all partnerships.

#KUROGO2017
Example

#KUROGO2017
Steps For Implementation
1. Generate ideas from users & research best practices.
2. Evangelize & gain campus support.
3. Set short & long-term goals.
4. Partner with key vendors/solutions.
5. Host a campus kickoff event – make it a big deal!
6. Set implementation release cycles.
7. Collect feedback throughout development.
8. Communication & marketing.
9. Rinse & repeat.

#KUROGO2017
Lessons Learned
1. This is not easy.
2. Have rolling releases to maintain interest.
3. Adoption takes time.
4. Have a clear vision.
5. Gain executive champions.
6. Leadership before management.
7. Talk to your users.
8. Listen to your users!
9. Limit your scope of each release.
10. Anticipate marketing expenses.

#KUROGO201
Concluding Thoughts & Questions

#KUROGO2017
Thank you!
Kyle Gower-Winter
Custom Development Lead
kgowerwinter@fsu.edu
Rebekah Dorn, Ph.D.
User Experience, Director
rdorn@fsu.edu

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