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KPI
- 1. (What they areand how to measure)
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- 4. Personnel Performance Management Public Company StockMarket Departments
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- 8. Who should determinethe appropriate KPI’s for a company?
- 9. Where to getKPIs DevelopedGiven • Participation • Discovery • Commitment • Belief Full Adoption Longevity • Quick • Pre-defined • IT can manage • Save time and effort Some Adoption Short lived
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- 14. Fixed Charge Coverage Ratio Interest Coverage Ratio (ICR) DEBT LongTerm Debt to Capitalization Ratio
- 15. Acid-Test Ratio Cash Ratio Net Working Capital LIQUIDITY CurrentRatio Quick Ratio
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- 17. Cash Return on Capital Invested (CROCI) DuPont Formula EBIT(Earnings Before Interest and Taxes) FINANCIAL Earnings Before Interest After Taxes (EBIAT) EBITDA
- 18. EBITDARM EBT (Earnings Before Tax) GrossProfit Margin FINANCIAL Effective Rate of Return Net Profit Margin
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- 20. Profit Analysis Profitability Index Return On Assets(ROA) FINANCIAL Relative Return Return on Average Assets (ROAA)
- 21. Return on Average Capital Employed (ROACE) Return on Average Equity(ROAE) Return on Debt (ROD) FINANCIAL Return On Capital Employed (ROCE) Return On Equity (ROE)
- 22. Return On Invested Capital (ROIC) Returnon Investment (ROI) Return on Research Capital (RORC) FINANCIAL Return on Net Assets (RONA) Return on Retained Earnings (RORE)
- 23. Return on Revenue (ROR) Return On Sales(ROS) FINANCIAL Revenue per Employee
- 24. Accounts Payable Turnover Ratio Asset Turnover DaysPayable Outstanding (DPO) ASSET MANAGEMENT Cash Conversion Cycle (Operating Cycle) Days Sales Outstanding (DSO)
- 25. Defensive Interval Ratio (DIR) Fixed Asset Turnover Receivable TurnoverRatio ASSET MANAGEMENT Inventory Turnover
- 26. Cash Flow Coverage Ratio Cash Flow Management FreeCash Flows / Operating Cash Flows Ratio CASH FLOW INDICATOR Cash Flow Return on Investment (CFROI) Price / Cash Flow Ratio
- 27. Business Valuation Dividend Payout Ratio Dividend Yield MARKET VALUE Dividend PolicyRatios Enterprise Value (EV)
- 28. Enterprise Value Multiple EV/EBITDA ratio Loan-to-Value Ratio (LTV) MARKET VALUE Gordon Growth Model NetAsset Value per Share (NAVPS)
- 29. PEG ratio Price to EarningsRatio (P/E Ratio) Price/Book Value Ratio MARKET VALUE Price-to- Research Ratio
- 30. Pick the rightones for your business
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- 35. All are valid… Narrowthe focus… 3 are important From Sales to Professional Services Approximately 30 Measures Found
- 36. Top 3 Take-Aways Multiple People Multiple Departments How and when will they be used Keep it simple The result is more important than the tool It is NOT a techie solution
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Editor's Notes
- #4 The world has changed. We are interconnected – globally and in real-time. Companies and People publish mountains of insight like never before The challenges of big data are affecting everyone. It can either paralyze you with sheer volume, or be leveraged for better, richer insight and better decision making. Harnessed, this information is a treasure trove – unlocking dramatic competitive advantage and productivity In order for social data to be useful it must be: Easily accessible Real-time Accurate Meaningful and purposeful Relevant The data is available from many sources: cloud services, social networks, RSS feeds and many more The key and our goal is to make it contextually relevant to drive actionable insight. E.g. give me full insight into a prospect, contact or account immediately by “mashing up” information from all these data sources and present it to me in a way I can understand and determine actions – make CRM my trusted advisor! At Microsoft we’re making significant investments in these areas: Azure datamarket SQL Azure Labs codename “Social Analytics” Future Social Experiences (FUSE) Labs Outlook Social Connector We also have relationships with key social networks and data providers: LinkedIn Facebook Twitter InsideView And many others Today we’ll show you some practical examples of how social intelligence embedded in CRM can drive better insight and decision making which positively impacts productivity
- #5 The world has changed. We are interconnected – globally and in real-time. Companies and People publish mountains of insight like never before The challenges of big data are affecting everyone. It can either paralyze you with sheer volume, or be leveraged for better, richer insight and better decision making. Harnessed, this information is a treasure trove – unlocking dramatic competitive advantage and productivity In order for social data to be useful it must be: Easily accessible Real-time Accurate Meaningful and purposeful Relevant The data is available from many sources: cloud services, social networks, RSS feeds and many more The key and our goal is to make it contextually relevant to drive actionable insight. E.g. give me full insight into a prospect, contact or account immediately by “mashing up” information from all these data sources and present it to me in a way I can understand and determine actions – make CRM my trusted advisor! At Microsoft we’re making significant investments in these areas: Azure datamarket SQL Azure Labs codename “Social Analytics” Future Social Experiences (FUSE) Labs Outlook Social Connector We also have relationships with key social networks and data providers: LinkedIn Facebook Twitter InsideView And many others Today we’ll show you some practical examples of how social intelligence embedded in CRM can drive better insight and decision making which positively impacts productivity
- #6 The world has changed. We are interconnected – globally and in real-time. Companies and People publish mountains of insight like never before The challenges of big data are affecting everyone. It can either paralyze you with sheer volume, or be leveraged for better, richer insight and better decision making. Harnessed, this information is a treasure trove – unlocking dramatic competitive advantage and productivity In order for social data to be useful it must be: Easily accessible Real-time Accurate Meaningful and purposeful Relevant The data is available from many sources: cloud services, social networks, RSS feeds and many more The key and our goal is to make it contextually relevant to drive actionable insight. E.g. give me full insight into a prospect, contact or account immediately by “mashing up” information from all these data sources and present it to me in a way I can understand and determine actions – make CRM my trusted advisor! At Microsoft we’re making significant investments in these areas: Azure datamarket SQL Azure Labs codename “Social Analytics” Future Social Experiences (FUSE) Labs Outlook Social Connector We also have relationships with key social networks and data providers: LinkedIn Facebook Twitter InsideView And many others Today we’ll show you some practical examples of how social intelligence embedded in CRM can drive better insight and decision making which positively impacts productivity
- #8 The world has changed. We are interconnected – globally and in real-time. Companies and People publish mountains of insight like never before The challenges of big data are affecting everyone. It can either paralyze you with sheer volume, or be leveraged for better, richer insight and better decision making. Harnessed, this information is a treasure trove – unlocking dramatic competitive advantage and productivity In order for social data to be useful it must be: Easily accessible Real-time Accurate Meaningful and purposeful Relevant The data is available from many sources: cloud services, social networks, RSS feeds and many more The key and our goal is to make it contextually relevant to drive actionable insight. E.g. give me full insight into a prospect, contact or account immediately by “mashing up” information from all these data sources and present it to me in a way I can understand and determine actions – make CRM my trusted advisor! At Microsoft we’re making significant investments in these areas: Azure datamarket SQL Azure Labs codename “Social Analytics” Future Social Experiences (FUSE) Labs Outlook Social Connector We also have relationships with key social networks and data providers: LinkedIn Facebook Twitter InsideView And many others Today we’ll show you some practical examples of how social intelligence embedded in CRM can drive better insight and decision making which positively impacts productivity
- #36 The world has changed. We are interconnected – globally and in real-time. Companies and People publish mountains of insight like never before The challenges of big data are affecting everyone. It can either paralyze you with sheer volume, or be leveraged for better, richer insight and better decision making. Harnessed, this information is a treasure trove – unlocking dramatic competitive advantage and productivity In order for social data to be useful it must be: Easily accessible Real-time Accurate Meaningful and purposeful Relevant The data is available from many sources: cloud services, social networks, RSS feeds and many more The key and our goal is to make it contextually relevant to drive actionable insight. E.g. give me full insight into a prospect, contact or account immediately by “mashing up” information from all these data sources and present it to me in a way I can understand and determine actions – make CRM my trusted advisor! At Microsoft we’re making significant investments in these areas: Azure datamarket SQL Azure Labs codename “Social Analytics” Future Social Experiences (FUSE) Labs Outlook Social Connector We also have relationships with key social networks and data providers: LinkedIn Facebook Twitter InsideView And many others Today we’ll show you some practical examples of how social intelligence embedded in CRM can drive better insight and decision making which positively impacts productivity