Baker's Dozen KM Insights

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13 insights on knowledge management and leadership

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Baker's Dozen KM Insights

  1. 1. Knowledge Management: A Baker's Dozen Insights Stan Garfield KM and Collaboration Australia 2010 22 July 2010
  2. 2. Contents <ul><li>Collect content; connect people 5 </li></ul><ul><li>Try things out; improve and iterate 6 </li></ul><ul><li>Lead by example; model behaviors 7 </li></ul><ul><li>Set goals; recognize and reward 8 </li></ul><ul><li>Tell your stories; get others to tell theirs 9 </li></ul><ul><li>Use the right tool for the job; build good examples 10 </li></ul><ul><ul><li>Enable innovation; support integration 11 </li></ul></ul><ul><ul><li>Include openly; span boundaries 12 </li></ul></ul><ul><ul><li>Prime the pump; ask and answer questions 13 </li></ul></ul>
  3. 3. Contents <ul><li>Network; pay it forward 14 </li></ul><ul><li>Let go of control; encourage and monitor 15 </li></ul><ul><li>Just say yes; be responsive 16 </li></ul><ul><li>Meet less; deliver more 17 </li></ul><ul><li>13 things you can try right now 18 </li></ul><ul><li>Steve Denning’s 13 Key Elements of KM 19 </li></ul><ul><ul><li>13 Reasons Why People Don’t Share Their Knowledge 20 </li></ul></ul><ul><ul><li>13 Recommended Blogs 21 </li></ul></ul><ul><ul><li>13 Blogs & Microblogs by Deloitte People 22 </li></ul></ul>
  4. 4. Contents <ul><li>13 Recommended Sites 23 </li></ul><ul><li>13 Recommended Communities 24 </li></ul><ul><li>13 Recommended Conferences 25 </li></ul><ul><li>13 Recommended Periodicals 26 </li></ul><ul><li>For additional information 27 </li></ul>
  5. 5. Collect content; connect people <ul><li>Link to repositories within discussions </li></ul><ul><li>Collect basic details in repositories, and connect for more </li></ul><ul><li>Enable search for content, discussions, and people, using formal taxonomy, social tags, and best bets </li></ul>A Baker’s Dozen Insights Patrick Lambe
  6. 6. Try things out; improve and iterate <ul><li>Implement sooner, not later </li></ul><ul><li>Solicit feedback </li></ul><ul><li>Make improvements, repeat the cycle </li></ul>Tom Davenport A Baker’s Dozen Insights
  7. 7. Lead by example; model behaviors <ul><li>Practice what you preach </li></ul><ul><li>Blog, microblog, start threads, and edit wiki pages </li></ul><ul><li>Use a KM CoP to show how to lead a community </li></ul>Carla O’Dell A Baker’s Dozen Insights
  8. 8. Set goals; recognize and reward <ul><li>Set 3 goals: simple, fundamental, measurable </li></ul><ul><li>Consistently communicate and leverage the 3 goals </li></ul><ul><li>Recognize and reward those who achieve the goals </li></ul>Nancy Dixon A Baker’s Dozen Insights
  9. 9. Tell your stories; get others to tell theirs <ul><li>Engage listeners </li></ul><ul><li>Provide real examples </li></ul><ul><li>Demonstrate value </li></ul>Steve Denning A Baker’s Dozen Insights
  10. 10. Use the right tool for the job; build good examples <ul><li>Recommend uses for each tool </li></ul><ul><li>Enable use of tools </li></ul><ul><li>Create prototypes, mockups, and initial examples </li></ul>Tom Stewart A Baker’s Dozen Insights
  11. 11. Enable innovation; support integration <ul><li>Don’t require a single platform </li></ul><ul><li>Encourage innovation, not redundancy </li></ul><ul><li>Use APIs, RSS, search, and web parts to integrate tools </li></ul>Verna Allee A Baker’s Dozen Insights
  12. 12. Include openly; span boundaries <ul><li>Set the tone for a community </li></ul><ul><li>The wider and more open, the better </li></ul><ul><li>Don’t exclude people (except pontificators, spammers, trolls) </li></ul>Larry Prusak A Baker’s Dozen Insights
  13. 13. Prime the pump; ask and answer questions <ul><li>Post questions on behalf of others </li></ul><ul><li>Redirect one-to-one messages to one-to-many </li></ul><ul><li>Pose questions to stimulate discussion </li></ul>Etienne Wenger SIKM Leaders Community A Baker’s Dozen Insights
  14. 14. Network; pay it forward <ul><li>Meet in person whenever possible </li></ul><ul><li>Share relentlessly </li></ul><ul><li>Ask others to reciprocate </li></ul>Hubert Saint-Onge A Baker’s Dozen Insights
  15. 15. Let go of control; encourage and monitor <ul><li>Set guidelines, rely on existing codes of conduct </li></ul><ul><li>Communicate, encourage, trust </li></ul><ul><li>Monitor, garden, allow network to police itself </li></ul>Clay Shirky A Baker’s Dozen Insights
  16. 16. Just say yes; be responsive <ul><li>Ask users what they want </li></ul><ul><li>Don’t argue </li></ul><ul><li>Deliver quickly </li></ul>Chris Collison A Baker’s Dozen Insights
  17. 17. Meet less; deliver more <ul><li>Smaller teams are more effective </li></ul><ul><li>Spend time doing, not meeting </li></ul><ul><li>Communicate concisely and meaningfully in flexible formats </li></ul>Seth Godin A Baker’s Dozen Insights
  18. 18. 13 things you can try right now <ul><li>Post to a threaded discussion with a link to a repository. </li></ul><ul><li>Implement an idea you have been thinking about trying. </li></ul><ul><li>Create a Twitter account and tweet about your idea. </li></ul><ul><li>Send a thank you note to a contributor of content you used. </li></ul><ul><li>Solicit stories of how reusing content resulted in a business benefit. </li></ul><ul><li>Create a wiki page with a table of tool recommendations. </li></ul><ul><li>Connect two groups working on the same topic. </li></ul><ul><li>Invite people from three different places or groups to join a CoP. </li></ul><ul><li>Take a question sent to you and post it to a threaded discussion. </li></ul><ul><li>Ask someone outside your organization to present on a call. </li></ul><ul><li>Write a blog post encouraging others to use a new tool. </li></ul><ul><li>Solicit suggested enhancements and implement one quickly. </li></ul><ul><li>Publish a newsletter which is exactly one page long. </li></ul>A Baker’s Dozen Insights
  19. 19. Steve Denning’s 13 Key Elements of KM <ul><li>Communities of Practice </li></ul><ul><li>Place (online presence) </li></ul><ul><li>Help Desk </li></ul><ul><li>Yellow Pages (expertise location) </li></ul><ul><li>Primer (FAQ) </li></ul><ul><li>Knowledge Artifacts </li></ul><ul><li>Bulletin Board (threaded discussions) </li></ul><ul><li>Doorway (external access) </li></ul><ul><li>Demand (enhance using narrative) </li></ul><ul><li>Imagination (for transformational innovation) </li></ul><ul><li>Risk Management </li></ul><ul><li>Values (conducive to sharing) </li></ul><ul><li>Social Media (blogs, wikis, RSS feeds, etc.) </li></ul>A Baker’s Dozen Insights
  20. 20. 13 Reasons Why People Don’t Share Their Knowledge (adapted from Ferdinand Fournies) <ul><li>They don't know why they should do it. </li></ul><ul><li>They don't know how to do it. </li></ul><ul><li>They don't know what they are supposed to do. </li></ul><ul><li>They think the recommended way will not work. </li></ul><ul><li>They think their way is better. </li></ul><ul><li>They think something else is more important. </li></ul><ul><li>There is no positive consequence to them for doing it. </li></ul><ul><li>They think they are doing it. </li></ul><ul><li>They are rewarded for not doing it. </li></ul><ul><li>They are punished for doing it. </li></ul><ul><li>They anticipate a negative consequence for doing it. </li></ul><ul><li>There is no negative consequence to them for not doing it. </li></ul><ul><li>There are obstacles beyond their control. </li></ul>A Baker’s Dozen Insights
  21. 21. 13 Recommended Blogs <ul><li>Mary Abraham - Above and Beyond KM http://aboveandbeyondkm.blogspot.com/ </li></ul><ul><li>Shawn Callahan - Anecdote http://www.anecdote.com.au/ </li></ul><ul><li>Ross Dawson - Trends in the Living Networks http://www.rossdawsonblog.com/ </li></ul><ul><li>Andrew Gent - Incredibly Dull http://incrediblydull.blogspot.com/ </li></ul><ul><li>Bill Ives - Portals and KM http://billives.typepad.com/portals_and_km/ </li></ul><ul><li>Valdis Krebs - TNT: The Network Thinker http://www.thenetworkthinker.com/ </li></ul><ul><li>Matt Moore - Innotecture http://innotecture.wordpress.com/ </li></ul><ul><li>Euan Semple - The Obvious? http://www.euansemple.com/theobvious/ </li></ul><ul><li>Luis Suarez - E L S U A ~ A KM Blog http://www.elsua.net/ </li></ul><ul><li>John Tropea - Library clips http://libraryclips.blogsome.com/ </li></ul><ul><li>Jack Vinson - Knowledge Jolt with Jack http://blog.jackvinson.com/ </li></ul><ul><li>Kaye Vivian - Dove Lane http://dove-lane.com/ </li></ul><ul><li>Nancy White - Full Circle http://www.fullcirc.com/wp/ </li></ul><ul><li>(The names of all people pictured in the previous slides are linked to their blogs.) </li></ul>A Baker’s Dozen Insights
  22. 22. 13 Blogs & Microblogs by Deloitte People <ul><li>Bill Barrett http://twitter.com/wjbarrett </li></ul><ul><li>Curtis Conley - Discussions on KM and Collaboration http://curtisconley.com/ </li></ul><ul><li>Lang Davison - The Big Shift http://blogs.harvardbusiness.org/bigshift/ </li></ul><ul><li>Justin Franks - Social Consulting http://socialconsulting.wordpress.com/ </li></ul><ul><li>John Hagel - Edge Perspectives http://www.edgeperspectives.typepad.com/ </li></ul><ul><li>Jay Hariani and Nate Nash - e2.oh http://www.e2oh.com/ </li></ul><ul><li>Douglas Mazanec http://twitter.com/infoman </li></ul><ul><li>Lucas McDonnell - Knowledge Connects People http://www.lucasmcdonnell.com/ </li></ul><ul><li>Lee Romero - On Content, Collaboration and Findability http://blog.leeromero.org/ </li></ul><ul><li>Ray Sims http://raymondsims.com/ </li></ul><ul><li>Suzy Tonini http://twitter.com/Infosourcer </li></ul><ul><li>Pete Williams - Deloitte Digital Blog http://deloittedigital.blogspot.com/ </li></ul><ul><li>Jeff Zwier http://twitter.com/jzwier </li></ul>A Baker’s Dozen Insights
  23. 23. 13 Recommended Sites <ul><li>APQC http://www.apqc.org/portal/apqc/site </li></ul><ul><li>Boris Jaeger http://www.knowledge-management-jaeger.com/ </li></ul><ul><li>The Bucket http://knowledgebucket.wik.is/ </li></ul><ul><li>Curtis Conley http://www.curtisconley.com/?page_id=74 </li></ul><ul><li>50 essential knowledge management sites and blogs http://www.lucasmcdonnell.com/essential-knowledge-management-sites-and-blogs/ </li></ul><ul><li>Graham Durant-Law's Knowledge Matters http://www.durantlaw.info/ </li></ul><ul><li>Gurteen Knowledge Website http://www.gurteen.com/gurteen/gurteen.nsf/ </li></ul><ul><li>Kaieteur Institute For Knowledge Management http://www.kikm.org/ </li></ul><ul><li>KM Cyberary http://www.bhojarajug.freeservers.com/cyberary.html </li></ul><ul><li>KnowledgeBoard http://www.knowledgeboard.com/index.html </li></ul><ul><li>NHS Knowledge Management Specialist Library http://www.library.nhs.uk/knowledgemanagement/ </li></ul><ul><li>KNOW Network http://www.knowledgebusiness.com/ </li></ul><ul><li>Stan Garfield's KM Site http://stangarfield.googlepages.com </li></ul>A Baker’s Dozen Insights
  24. 24. 13 Recommended Communities <ul><li>actKM Discussion List http://actkm.org/mailman/listinfo/actkm_actkm.org </li></ul><ul><li>Communities of Practice http://groups.yahoo.com/group/com-prac/ </li></ul><ul><li>Gurteen Knowledge Group http://groups.google.com/group/gurteen </li></ul><ul><li>Interdepartmental Knowledge Management Forum (IKMF) http://finance.groups.yahoo.com/group/ikmf_figs/ </li></ul><ul><li>KM4Dev (international development practitioners) http://www.km4dev.org/ </li></ul><ul><li>KM.gov http://wiki.nasa.gov/cm/wiki/?id=1926 </li></ul><ul><li>KnowledgeBoard http://www.knowledgeboard.com/ </li></ul><ul><li>Organizational Network Analysis http://finance.groups.yahoo.com/group/ona-prac/ </li></ul><ul><li>Search Community of Practice http://tech.groups.yahoo.com/group/SearchCoP/ </li></ul><ul><li>Special Libraries Association (SLA) Knowledge Management Division http://wiki.sla.org/display/SLAKM/ </li></ul><ul><li>Systems Integration KM Leaders http://tech.groups.yahoo.com/group/sikmleaders/ </li></ul><ul><li>Taxonomy Community of Practice http://finance.groups.yahoo.com/group/TaxoCoP/ </li></ul><ul><li>CPsquare http://www.cpsquare.org/ </li></ul>A Baker’s Dozen Insights
  25. 25. 13 Recommended Conferences <ul><li>Australia: KM and Collaboration Australia http://www.kmaustralia.com/ </li></ul><ul><li>Australia: actKM Conference http://www.actkm.org/conferences.php </li></ul><ul><li>Australian Conference on Knowledge Management and Intelligent Decision Support (ACKMIDS) http://www.infotech.monash.edu.au/research/groups/km/ </li></ul><ul><li>Hong Kong: Asia Pacific Conference on Knowledge Management (APCKM) http://www.hkkms.hk/ </li></ul><ul><li>Hong Kong: ICICKM - International Conference on Intellectual Capital and Knowledge Management http://www.academic-conferences.org/icickm/icickm-home.htm </li></ul><ul><li>Korea: World Knowledge Forum http://www.wkforum.org/ </li></ul><ul><li>Malaysia: Knowledge Management International Conference and Exhibition (KMICE) http://kmice.uum.edu.my/ </li></ul><ul><li>Malaysia: KMICe - Knowledge Management International Conference http://www.kmice.uum.edu.my/ </li></ul><ul><li>Singapore: Information & Knowledge Management Society (iKMS) Conference http://www.ikms.org/ </li></ul><ul><li>Singapore: KM Asia http://www.kmasia.com/ </li></ul><ul><li>US: APQC Annual Knowledge Management Conference http://www.apqc.org/apqc-events </li></ul><ul><li>US: KMWorld & Intranets http://www.kmworld.com/kmw10/ </li></ul><ul><li>US: Enterprise 2.0 Conference http://www.e2conf.com/ </li></ul>A Baker’s Dozen Insights
  26. 26. 13 Recommended Periodicals <ul><li>Anecdote http://www.anecdote.com.au/subscribe.php </li></ul><ul><li>Ark Group - Inside Knowledge http://www.ikmagazine.com/currentissue.asp </li></ul><ul><li>Electronic Journal of Knowledge Management http://www.ejkm.com/index.htm </li></ul><ul><li>Gurteen Knowledge-Letter http://www.gurteen.com/gurteen/gurteen.nsf/id/knowledge-letter </li></ul><ul><li>International Journal of Knowledge Management (IJKM) http://www.igi-pub.com/journals/details.asp?id=4288 </li></ul><ul><li>Journal of Knowledge Management (JKM) http://www.emeraldinsight.com/info/journals/jkm/jkm.jsp </li></ul><ul><li>Journal of Knowledge Management Practice http://www.tlainc.com/jkmp.htm </li></ul><ul><li>KMPro Journal http://kmpro.org/static.php?file=journal.htm </li></ul><ul><li>KMWorld http://www.kmworld.com/ </li></ul><ul><li>Knowledge Management Research & Practice (KMRP) http://www.palgrave-journals.com/kmrp/index.html </li></ul><ul><li>K Street Directions http://www.knowledgestreet.com/About_Us/Directions/directions.html </li></ul><ul><li>Melcrum - KM Review http://www.melcrum.com/products/journals/kmr.shtml </li></ul><ul><li>Step Two Designs - KM Column http://www.steptwo.com.au/subscribe </li></ul>A Baker’s Dozen Insights
  27. 27. For additional information <ul><li>Follow me on Twitter @stangarfield </li></ul><ul><li>Read my book </li></ul><ul><li>Join the SIKM Leaders CoP </li></ul><ul><li>Visit my web site at http://sites.google.com/site/stangarfield/ </li></ul><ul><ul><ul><ul><ul><li>Communities Manifesto </li></ul></ul></ul></ul></ul><ul><ul><ul><ul><ul><li>Articles, Blog Posts, Book Reviews, and Insights </li></ul></ul></ul></ul></ul>Stan Garfield A Baker’s Dozen Insights
  28. 28. Deloitte refers to one or more of Deloitte Touche Tohmatsu, a Swiss Verein, and its network of member firms, each of which is a legally separate and independent entity. Please see www.deloitte.com/about for a detailed description of the legal structure of Deloitte Touche Tohmatsu and its member firms.

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