The Defense Information Systems Agency (DISA) is working to improve knowledge management and sharing. DISA aims to develop a transparent, collaborative environment to enable rapid information sharing across the agency. Some accomplishments include developing knowledge management support documents, holding a KM summit, establishing a KM council, and partnering with other organizations. DISA's strategic goals are to incorporate KM into business processes, improve access to expertise, foster intellectual capital growth, and enhance decision making.

1. Defense Information Systems Agency
Dedrick L. Moone
Knowledge Management Lead
Chief Information Office (CIO) Directorate
What is DISA Doing With
Knowledge Management (KM) and
Knowledge Sharing

2. Defense Information Systems Agency
Provide medical carePay the War-fighters
Provision shipsManage parts and
replenish supplies
Manage transportation
and maintenance
Provide command
and control
Supporting the
Department’s Mission
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3. Defense Information Systems Agency
Stratified
Organization
Converged
Organization
Strategic Framework
• DISA Vision
– Leaders enabling information dominance in defense
of our Nation
• DISA Mission
– DISA, a Combat Support Agency, engineers and
provides command and control (C2) capabilities and
Enterprise Infrastructure continuously operating and
assuring a global net-centric enterprise in direct
support to joint warfighters, national level leaders, and
other mission and coalition partners across the full
spectrum of operations.
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4. Defense Information Systems Agency
KM Strategic Vision
• Develop and maintain a transparent,
collaborative, and efficient environment
addressing the people, technology, and
processes that enable the rapid leveraging
of information across the Agency.
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5. Defense Information Systems Agency
DISA Today
(AS-IS)
DISA Tomorrow
(TO-BE)
Defense
in Depth
NetOps
Visibility
and
Reporting
Policy-Based
Enterprise
Management
Next
Generation
Operations
Support
System
Extensions
DECC
Removing Stovepipes
Software as a service
Command and
Control
Infrastructure as a Service
Business services
Collaboration
On demand services
Web 2.0
DMZ
Public
Internet
Information services
Net Enabled
Services
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6. Defense Information Systems Agency
“Can’t be
done
here”
“Innovation will be
squashed”
“You don’t
understand our
business”
“I’m too busy for
more work”
“We’re special !”
“Just another
fad of the day”
“I’ll just wait
this out”
Cultural Challenges
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7. Defense Information Systems Agency
Addressing Cultural
Change
• The challenge for Agency leaders is balancing.
Agency leaders must relax the domain of control
to promote an open environment while also
maintaining sight of operations and planning.
• Open environments are those that share
information (vs. information hoarding), embraces
opportunities and optimism (vs. paranoia and
threats) and are about building and maintaining
collaborative relationships.
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8. Defense Information Systems Agency
KM Vision
• Evaluate the roles, challenges, and opportunities of DISA within the context
of homeland, national, and global knowledge sharing.
• Apply critical and innovative thinking to achieve results-oriented
organizational goals.
• Collaborate across boundaries to leverage talent, resources, and
opportunities to achieve mission outcomes.
• Create a resilient, agile, and productive organization to meet the needs and
priorities of today’s and tomorrow’s war-fighter.
• Commit to lifelong development of self and others as reflective leaders.
• Evaluate the roles, challenges, and opportunities of DISA within the context
of homeland, national, and global knowledge sharing.
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9. Defense Information Systems Agency
KM Strategic Goals
• Incorporate knowledge sharing activities into
DISA’s business processes.
• Reduce the time and effort to find useful content
and information.
• Improve access to knowledge embodied in
individuals.
• Institutionalize knowledge-sharing as a DISA value
across the Agency.
• Foster the growth of DISA’s intellectual capital.
• Improve DISA’s decision support capabilities.
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10. Defense Information Systems Agency
Accomplishments to
Date
• Developed KM Support Documents:
– DISA KM Council Charter
– DISA KM Implementation Plan
– DISA KM Standard Operating Procedures
– DISA Authoritative Source Content Framework
• DISA KM Summit
• Established DISA KM Council
• Aligned KM with the ITIL v 3.0 Service Life Cycle
Framework
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11. Defense Information Systems Agency
Accomplishments to
Date
• Developed internal working partnerships
with:
– CTO KM Working group
– Field Command & Field Office KM Working
group
– GIG Operations group
– MPS Knowledge Retention Intuition Working
group
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12. Defense Information Systems Agency
Accomplishments to
Date
• Developed external working partnerships
with:
– NASA KMO
– Secretary of Defense KMO
– Department of Navy KMO
– Department of Army KMO
– FBI KMO
– Department National Intelligence CIO
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13. Defense Information Systems Agency
www.disa.mil
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