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Rob Gerbrandt CD, PMP
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A perspective on introducing Knowledge Management into law departments and practices.
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Perspectives on Knowledge Management
1.
Knowledge Management In Law
Practices Exploring Value in Information Part 1 in a Series on Information Management © 2014 RMG Consulting All rights reserved. 18/03/20141
2.
Knowledge management, as
a core component of business management seeks to leverage the existing and developed awareness and intellectual capital across an organization. Whether performed in a deliberate or ad-hoc fashion, organizations that strive to adopt knowledge management will benefit from enhanced collaboration, faster learning curves and greater organizational flexibility without having to continually reinvent the proverbial wheel. Background © 2014 RMG Consulting All rights reserved. 18/03/20142
3.
APM Body of
Knowledge – 6th ed • Information management is the collection, storage, dissemination, archiving and destruction of information. It enables teams and stakeholders to use their time, resource and expertise effectively to make decisions and to fulfill their roles. • Knowledge management is the systematic management of information and learning. It turns personal information and experience into collective knowledge that can be widely shared throughout an organization and a profession. 18/03/2014© 2014 RMG Consulting All rights reserved. 3 A Definition
4.
18/03/2014© 2014 RMG
Consulting All rights reserved. 4 Within a Law Practice, six key areas exist where Knowledge Management provides opportunities for increased collaboration, greater practice consistency and reduced need for reinvention. The six areas will be described on the following slides.
5.
18/03/2014© 2014 RMG
Consulting All rights reserved. 5 Law practices have, by tradition, effective Document and Records Management practices especially when it comes to physical documents. In today’s highly electronic environment, greater challenges exist with shared drives, local storage and email being used as a repository. By increasing the discipline around the lifecycle of documents and records, Law practices can begin to identify information of value and also support organizational risk management. Some quick and easy efforts include: Developing Taxonomies Establishing Naming Conventions Promoting Disposition Document & Records Management Training & Development Practice Management Legal Research Legal Project Management Litigation Support
6.
18/03/2014© 2013 RMG
Consulting All rights reserved. 6 The conduct and management of legal research – from precedent development to the delivery of content to the end- users is a critical aspect for knowledge management and a key opportunity for law departments and practices. The development and management of effective collaboration tools for internal and external information sharing can be a significant differentiator for law departments and practices. By introducing a deliberate solution that allows for the ease of sharing and access to information in a structured manner, executives are able to increase the value of information, reduce redundancy and accelerate decision making. Document & Records Management Training & Development Practice Management Legal Research Legal Project Management Litigation Support
7.
18/03/2014© 2014 RMG
Consulting All rights reserved. 7 In today’s high technology and high speed environment, deliberate training and development tends to take a back seat. By adopting Knowledge Management within the law department or practice organizations are able to centralize access to and the content of training. This can be particularly important for CLE management. An effective approach can provide users with clear understanding of upcoming training while concurrently providing them with the ability to complete training activities online. This access to professional and personal development programs can provide significant value that in itself can justify investments. Document & Records Management Training & Development Practice Management Legal Research Legal Project Management Litigation Support
8.
18/03/2014© 2014 RMG
Consulting All rights reserved. 8 Litigation support and the growing eDiscovery demands can be made more efficient through the introduction of knowledge management. This can be represented through the management of precedents, or the establishment of common information sources (systems and associated content and contact lists, standardized notification templates, etc) that can be used to introduce consistency and repeatability in the conduct of litigation support and eDiscovery. The result of this can be significant enough to support the mitigation of legal risk. Document & Records Management Training & Development Practice Management Legal Research Legal Project Management Litigation Support
9.
18/03/2014© 2014 RMG
Consulting All rights reserved. 9 From billing codes to document templates and standardized processes, knowledge management can increase the effectiveness and bottom line of practice management. In addition to these, the development of communication portals, collaboration sites (deal rooms, closing book rooms, director information sites) and common tracking of budgets, status and progress will all assist in shaping the best practices and encourage all team members to drive for consistency and transparency. Document & Records Management Training & Development Practice Management Legal Research Legal Project Management Litigation Support
10.
18/03/2014© 2014 RMG
Consulting All rights reserved. 10 Legal Project Management (LPM) has grown in use and maturity over the past decade. It is, in fact, the natural intersection point for Knowledge Management within law practices. The disciplines of LPM provide an opportunity within practices to institutionalize knowledge management, to develop new competencies, to respond to complex demands such as eDiscovery and to integrate readily into the other corporate functions where project management is a common approach. Document & Records Management Training & Development Practice Management Legal Research Legal Project Management Litigation Support
11.
18/03/2014© 2013 RMG
Consulting All rights reserved. 11 A deliberate approach and strategy for Knowledge Management will provide a law department or practice with a defined roadmap and measureable KPIs. The key is to realize that there is no single solution or approach that fits every situation and that each organization must first consider the cultural and operational dimensions before deciding on the outcome. Culture Governance Information Technology Outcomes and decision support Value driven operating model Behavioral change and performance Knowledge Management
12.
18/03/2014© 2014 RMG
Consulting All rights reserved. 12 “If only HP knew what HP knows, we would be three times more productive” Lew Platt former CEO of Hewlett-Packard
13.
Contact Us Rob.gerbrandt@rmgim.ca 705-229-6710 www.rmgim.ca © 2014
RMG Consulting All rights reserved. 18/03/201413
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