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Where does Information Management end and Knowledge Management begin?

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Presented as part of an APM / KSIG evening seminar in Birmingham, UK on 14th May 2013.

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Where does Information Management end and Knowledge Management begin?

  1. 1. © RiverRhee  Consul.ng  2013  Where  does  Informa.on  Management  end  and  Knowledge  Management  begin?  Elisabeth  Goodman  APM  Birmingham  14th  May  2013  Enhancing Team Effectiveness
  2. 2. © RiverRhee  Consul.ng  2013  My  background  •  Informa.on  Manager    –  MSc,  Chartered  Member  CILIP  &  prac.ced  in  Pharma  •  Helped  to  drive  /  support  Knowledge  Management  strategies  –  SmithKline  Beecham  /  GlaxoSmithKline  •  Wri.ng  a  book  with  my  Associate  John  Riddell  !  –  Knowledge  Management  in  the  Pharmaceu.cal  Industry,  Gower  •  Project  Manager  (MAPM)  •  All  part  of  RiverRhee  Consul.ng’s  skill  set  for  clients  
  3. 3. © RiverRhee  Consul.ng  2013  PROJECT  Technical contentProject governanceOperational governanceA  personal  view  of  the  composi.on  and  dynamics  of  projects  The  opportuni.es  and  challenges  for  Informa.on  and  Knowledge  Management  are  plen.ful!!!  Related:  1.  Projects  2.  Processes  3.  Data  &  informa.on  4.  Stakeholders  Related:  1.  Projects  2.  Processes  3.  Data  &  informa.on  4.  Stakeholders  Inputs OutputsInforma.on  and  knowledge  Informa.on  and  knowledge  
  4. 4. © RiverRhee  Consul.ng  2013  Informa.on  or  Knowledge?  
  5. 5. © RiverRhee  Consul.ng  2013  Some  defini.ons  APM  Body  of  Knowledge  –  6th  ed  •  Informa(on  management  is  the  collec(on,  storage,  dissemina(on,  archiving  and  destruc(on  of  informa(on.    It  enables  teams  and  stakeholders  to  use  their  (me,  resource  and  exper(se  effec(vely  to  make  decisions  and  to  fulfill  their  roles.  •  Knowledge  management  is  the  systema(c  management  of  informa(on  and  learning.    It  turns  personal  informa(on  and  experience  into  collec(ve  knowledge  that  can  be  widely  shared  throughout  an  organisa(on  and  a  profession.  
  6. 6. © RiverRhee  Consul.ng  2013  Some  cross-­‐over?  APM  Body  of  Knowledge  –  6th  ed  •  Informa(on  management  is  the  collec(on,  storage,  dissemina(on,  archiving  and  destruc(on  of  informa(on.    It  enables  teams  and  stakeholders  to  use  their  (me,  resource  and  exper(se  effec(vely  to  make  decisions  and  to  fulfill  their  roles.  •  Knowledge  management  is  the  systema(c  management  of  informa(on  and  learning.    It  turns  personal  informa(on  and  experience  into  collec(ve  knowledge  that  can  be  widely  shared  throughout  an  organisa(on  and  a  profession.  
  7. 7. © RiverRhee  Consul.ng  2013  Some  cross-­‐over?  APM  Body  of  Knowledge  –  6th  ed  •  Informa(on  management  is  the  collec(on,  storage,  dissemina(on,  archiving  and  destruc(on  of  informa(on.    It  enables  teams  and  stakeholders  to  use  their  (me,  resource  and  exper(se  effec(vely  to  make  decisions  and  to  fulfill  their  roles.  •  Knowledge  management  is  the  systema(c  management  of  informa(on  and  learning.    It  turns  personal  informa(on  and  experience  into  collec(ve  knowledge  that  can  be  widely  shared  throughout  an  organisa(on  and  a  profession.  
  8. 8. © RiverRhee  Consul.ng  2013  Some  possible  alterna.ve  defini.ons  •  Informa.on  =  facts,  figures  (and  their  context)  •  Knowledge  =  context,  experience,  exper.se,  learnings,  insights  •  The  ‘plaborm’  for  informa.on  is  paper  or  electronic.  •  The  ‘plaborm’  for  knowledge  is  the  brain  and  conversa.ons  •  Management  of  either  is  how  you  create  or  source,  capture,  organise,  share,  archive,  reuse,  destroy  etc..  
  9. 9. © RiverRhee  Consul.ng  2013  A  few  other  thoughts  on  where  IM  ends  and  KM  begins…  Advisor, Author, Consultant & Coach in Knowledge Management, Organisational Learning and CollaborationKnowledge Strategist, Lockheed Martin
  10. 10. © RiverRhee  Consul.ng  2013  There  is  a  dynamic  for  managing  informa.on  and  knowledge  associated  with  projects  It  relies  on:  1.  A  clear  context  that  provides  the  goals  and  objec.ves  for  the  project  and  for  informa.on  /  knowledge  management  2.  A  framework  of  processes  and  systems  that  con.nuously  improve  and  evolve  based  on  new  informa.on  and  knowledge  3.  Ac.ve  facilita.on  of  informa.on  and  knowledge  management  4.  Some  key  enablers  to  drive  the  behaviours  that  make  this  all  happen  
  11. 11. © RiverRhee  Consul.ng  2013  A  model  for  effec.ve  informa.on  and  knowledge  management?    •  IM  /  KM  group  •  Opera.onal  Excellence  •  Project  Management  Excellence      •  Working  prac.ces  •  Role  modeling  •  Success  stories  •  Training  and  support  •  Metrics  etc..  •  Informa.on  /  data  management  •  Opera.onal  process  management  •  Project  /  P3  management  •  Organisa.onal  goals  •  Opera.onal  goals  •  Project  goals  1.  A  clear  context  2.  An  evolving  framework  3.  Ac.ve  facilita.on  role  4.  Some  key  enablers  
  12. 12. © RiverRhee  Consul.ng  2013  Over  to  you….  

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