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Information and knowledge management 14 may 2013 elisabeth goodman

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Elisabeth Goodman's presentation at APM's Knowledge SIG event 14th May 2013

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Information and knowledge management 14 may 2013 elisabeth goodman

  1. 1. © RiverRhee Consulting 2013Where does InformationManagement end andKnowledge Management begin?Elisabeth GoodmanAPMBirmingham14thMay 2013Enhancing Team Effectiveness
  2. 2. © RiverRhee Consulting 2013My background• Information Manager– MSc, Chartered Member CILIP & practiced in Pharma• Helped to drive / support Knowledge Managementstrategies– SmithKline Beecham / GlaxoSmithKline• Writing a book with my Associate John Riddell !– Knowledge Management in the Pharmaceutical Industry,Gower• Project Manager (MAPM)• All part of RiverRhee Consulting’s skill set for clients
  3. 3. © RiverRhee Consulting 2013PROJECTPROJECTTechnical contentProject governanceOperational governanceA personal view of the compositionand dynamics of projectsThe opportunities and challenges for Information andKnowledge Management are plentiful!!!The opportunities and challenges for Information andKnowledge Management are plentiful!!!Related:1.Projects2.Processes3.Data & information4.StakeholdersRelated:1.Projects2.Processes3.Data & information4.StakeholdersRelated:1.Projects2.Processes3.Data & information4.StakeholdersRelated:1.Projects2.Processes3.Data & information4.StakeholdersInputs OutputsInformationandknowledgeInformationandknowledgeInformationandknowledgeInformationandknowledge
  4. 4. © RiverRhee Consulting 2013Information or Knowledge?
  5. 5. © RiverRhee Consulting 2013Some definitionsAPM Body of Knowledge – 6thed• Information management is the collection, storage,dissemination, archiving and destruction of information. Itenables teams and stakeholders to use their time, resourceand expertise effectively to make decisions and to fulfill theirroles.• Knowledge management is the systematic management ofinformation and learning. It turns personal information andexperience into collective knowledge that can be widelyshared throughout an organisation and a profession.
  6. 6. © RiverRhee Consulting 2013Some cross-over?APM Body of Knowledge – 6thed• Information management is the collection, storage,dissemination, archiving and destruction of information. Itenables teams and stakeholders to use their time, resourceand expertise effectively to make decisions and to fulfill theirroles.• Knowledge management is the systematic management ofinformation and learning. It turns personal information andexperience into collective knowledge that can be widelyshared throughout an organisation and a profession.
  7. 7. © RiverRhee Consulting 2013Some cross-over?APM Body of Knowledge – 6thed• Information management is the collection, storage,dissemination, archiving and destruction of information. Itenables teams and stakeholders to use their time, resourceand expertise effectively to make decisions and to fulfill theirroles.• Knowledge management is the systematic management ofinformation and learning. It turns personal information andexperience into collective knowledge that can be widelyshared throughout an organisation and a profession.
  8. 8. © RiverRhee Consulting 2013Some possible alternativedefinitions• Information = facts, figures (and their context)• Knowledge = context, experience, expertise,learnings, insights• The ‘platform’ for information is paper or electronic.• The ‘platform’ for knowledge is the brain andconversations• Management of either is how you create or source,capture, organise, share, archive, reuse, destroy etc..
  9. 9. © RiverRhee Consulting 2013A few other thoughts on where IMends and KM begins…Advisor, Author, Consultant & Coach in Knowledge Management, Organisational Learning and CollaborationKnowledge Strategist, Lockheed Martin
  10. 10. © RiverRhee Consulting 2013There is a dynamic for managinginformation and knowledge associatedwith projectsIt relies on:1. A clear context that provides the goals and objectives for theproject and for information / knowledge management2. A framework of processes and systems that continuouslyimprove and evolve based on new information andknowledge3. Active facilitation of information and knowledge management4. Some key enablers to drive the behaviours that make this allhappen
  11. 11. © RiverRhee Consulting 2013A model for effective informationand knowledge management?
  12. 12. © RiverRhee Consulting 2013Over to you….

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