Nick krest offer a comprehensive range of smart and innovative facilities management solutions that target cost effective and sustainable results at clients’ facilities and workplaces.
I want to be known as a results oriented professional that can deliver quality oriented strategies through productive, logical and mindful statistics for any prospective employer.
Cidia Bryan is an operations manager with over 10 years of experience in business operations and customer service. She has a proven track record of increasing production by 18% while reducing costs by over $50,000 as the operations manager at H&R Block. Her skills include strategic planning, process improvement, budgeting, and motivating teams. She currently oversees the operations of 6 H&R Block offices with 76 employees.
Career Specifics - Western Dental ServicesDave Bentz
Western Dental Services increased regional sales by 10.8% in 2011 through training current and new sales staff on effective sales tactics like welcome calls and ensuring doctor buy-in. The company also reviewed office financial performance including production, collections, revenue, and labor management, and provided specific training to achieve regional production goals of $6.2 million. Quarterly meetings with senior management focused on increasing sales, employee morale, incentives, and reviewing office metrics using detailed spreadsheets and graphs.
Katherine Haley has over 20 years of experience as a Workforce Operations Manager in the banking industry. She has a proven track record of leading call centers, forecasting staffing needs, monitoring quality assurance, and developing employees. Haley is fully bilingual in English and Spanish.
Julie McMurdie has over 30 years of experience as a Controller leading all finance operations including accounting, budgeting, auditing, and financial reporting. She has a proven track record of managing teams, implementing processes and systems, and analyzing financial data to communicate the company's status to leadership. Her skills include operations management, strategic financial planning, production management, and building collaborative relationships. She holds a BA in Sociology and has continuing education in accounting, management, communication, and software training.
Travis Garcia has over 15 years of experience as a Banking Center Manager and Vice President at Bank of America, where he has received numerous awards for his leadership and performance. He has a track record of successfully managing teams, developing new business opportunities, and implementing initiatives that increased sales, customer experience scores, and operational efficiencies. Garcia holds a Bachelor's degree in Communication from William Paterson University and has experience facilitating leadership development programs.
The document is a resume for Douglas 'Scott' Peterson that outlines his professional experience in operations management, logistics, sales, and customer service spanning over 15 years. Peterson has a strong background in establishing distribution centers, improving material handling processes, developing training programs, and expanding sales. He is seeking a new position where he can utilize his leadership skills and experience optimizing operations.
Brian Doolan has over 20 years of experience as a senior accountant handling accounting operations for major companies in various industries. He has a proven track record of managing accounting administration, financial reporting, internal controls, payroll, and ensuring GAAP compliance. Doolan currently works as a senior accountant for National Response Corporation, where he performs tasks such as bank reconciliations, account analysis, and financial statement analysis.
I want to be known as a results oriented professional that can deliver quality oriented strategies through productive, logical and mindful statistics for any prospective employer.
Cidia Bryan is an operations manager with over 10 years of experience in business operations and customer service. She has a proven track record of increasing production by 18% while reducing costs by over $50,000 as the operations manager at H&R Block. Her skills include strategic planning, process improvement, budgeting, and motivating teams. She currently oversees the operations of 6 H&R Block offices with 76 employees.
Career Specifics - Western Dental ServicesDave Bentz
Western Dental Services increased regional sales by 10.8% in 2011 through training current and new sales staff on effective sales tactics like welcome calls and ensuring doctor buy-in. The company also reviewed office financial performance including production, collections, revenue, and labor management, and provided specific training to achieve regional production goals of $6.2 million. Quarterly meetings with senior management focused on increasing sales, employee morale, incentives, and reviewing office metrics using detailed spreadsheets and graphs.
Katherine Haley has over 20 years of experience as a Workforce Operations Manager in the banking industry. She has a proven track record of leading call centers, forecasting staffing needs, monitoring quality assurance, and developing employees. Haley is fully bilingual in English and Spanish.
Julie McMurdie has over 30 years of experience as a Controller leading all finance operations including accounting, budgeting, auditing, and financial reporting. She has a proven track record of managing teams, implementing processes and systems, and analyzing financial data to communicate the company's status to leadership. Her skills include operations management, strategic financial planning, production management, and building collaborative relationships. She holds a BA in Sociology and has continuing education in accounting, management, communication, and software training.
Travis Garcia has over 15 years of experience as a Banking Center Manager and Vice President at Bank of America, where he has received numerous awards for his leadership and performance. He has a track record of successfully managing teams, developing new business opportunities, and implementing initiatives that increased sales, customer experience scores, and operational efficiencies. Garcia holds a Bachelor's degree in Communication from William Paterson University and has experience facilitating leadership development programs.
The document is a resume for Douglas 'Scott' Peterson that outlines his professional experience in operations management, logistics, sales, and customer service spanning over 15 years. Peterson has a strong background in establishing distribution centers, improving material handling processes, developing training programs, and expanding sales. He is seeking a new position where he can utilize his leadership skills and experience optimizing operations.
Brian Doolan has over 20 years of experience as a senior accountant handling accounting operations for major companies in various industries. He has a proven track record of managing accounting administration, financial reporting, internal controls, payroll, and ensuring GAAP compliance. Doolan currently works as a senior accountant for National Response Corporation, where he performs tasks such as bank reconciliations, account analysis, and financial statement analysis.
Gregory Benneweis is an innovative finance leader with over 15 years of experience in finance and accounting roles. He possesses strong skills in business analysis, planning, forecasting, budgeting, and financial reporting. As VP of Finance and Accounting, he created comprehensive organizational budgets and financial plans, collaborated with teams to achieve goals, and constructed detailed financial reporting dashboards. Prior roles included developing financial models to support business objectives, reducing organizational expenses by 4.7%, and implementing new reporting systems. He holds an MBA and BS in Business Administration.
Kerry Edwards has over 17 years of experience in operations management for the healthcare, education, state and federal government sectors. She has a proven track record of growing revenue, improving customer satisfaction and implementing strategic plans. Her strengths include financial management, business development, process improvement and team building. Currently, she is seeking a new opportunity in operations management where she can utilize her experience leading and expanding service operations.
Lynette Perrone has over 15 years of experience in finance and business management roles. She currently works as the Director of the Business & Project Management Team for Prudential Financial's Retail Mutual Funds Distribution, where she coordinates requests for proposals, due diligence requests, and mutual fund sales agreements. Previously, she worked at Public Service Enterprise Group for over 6 years in roles including Senior Business Analyst, Project Manager, and Financial Analyst, where she developed new management reporting processes, led merger integration projects, and achieved over $30 million in cost savings. She holds an MBA from Centenary College and a B.S. in Business Management from Rutgers University.
J. Manuel Fernandez has 19 years of experience in corporate finance roles. He implemented financial processes and controls that improved profitability at Accenture, where he was a Finance Manager for various global 500 clients. Fernandez prepared detailed monthly reporting packages, developed financial models and scorecards to monitor performance, and improved financial processes to increase forecast accuracy and standardize reporting. He built and directed world-class finance teams that increased profitability and productivity while reducing costs.
Kimberly Nelson-Wright has over 15 years of experience managing operations for healthcare organizations. She has a proven track record of spearheading startups, managing budgets of up to $5 million, and overseeing teams of up to 69 professionals. Her areas of expertise include leadership, strategic planning, business development, fiscal management, and facilities operations. Currently, she is seeking a new opportunity to apply her skills leading and growing healthcare services.
Brandon Garner has over 12 years of experience in management and customer service roles within the financial services industry. He has a proven track record of exceeding goals and initiatives related to loan collections, risk assessment, and loss prevention. Currently he is an Associate Manager at H&R Block managing multiple teams and seasonal staff. Previously he held Supervisor roles at US Bank and Chrysler Financial where he consistently delivered exceptional employee coaching and development.
Brian Andrews has over 10 years of experience in revenue management, accounts receivable, and staffing. He has a proven track record of success in team management, process improvement, and customer service. Currently he is the Revenue Verifications Manager at Insight Global, a large IT staffing firm, where he manages a team that audits thousands of timesheets and expense reports each week. He has implemented new processes that increased efficiency and reduced workload. Throughout his career at Insight Global, he has consistently exceeded goals leading to multiple promotions of increased responsibility.
Tonia D. Davis has over 17 years of experience in banking operations and currently works as a Cards Relationship Manager at UBS in Nashville, TN. She has a proven track record of leading large projects from inception to completion and making strategic decisions. At UBS, her responsibilities include managing multiple vendors, ensuring contracts are followed, and acting as a liaison between different departments. Previously, she held operations management roles at Avenue Bank, where she developed new strategies to achieve goals, established standards and procedures, and successfully launched new departments.
Henry Tsui has over 10 years of experience managing global corporate finance and accounting functions in various industries. He has a proven track record of achieving financial and productivity objectives through strategic planning and analysis. Tsui is proficient in accounting software like PeopleSoft and Hyperion as well as Microsoft Office. He has experience as an accounting manager, controller, and internal auditor for companies with assets over $100 million. Currently, Tsui works as the Manager of Accounting & Administration for SUEZ Canada Waste Services in Edmonton.
Suraj K Singh has over 30 years of experience managing operations and achieving delivery goals across various roles in IOCL. He demonstrates strong leadership, strategic planning, and relationship management skills. The document provides his contact information, career history spanning various managerial roles, educational background, and lists his core competencies and key deliverables.
The Operations Manager will be responsible for managing the customer vetting and processing operations to ensure effectiveness and meet targets. Key responsibilities include developing strategies to improve productivity, monitoring system performance and resolving issues, analyzing performance reports, managing resources and budgets, developing staff through coaching and training, and reducing attrition.
Ramona McMillan is an accountant with over 10 years of experience in accounting, collections, logistics operations, and financial management. She has held roles as an accountant, collector, tax preparer, and manager. She has expertise in areas such as customer service, accounting principles, financial management, and Microsoft Office. She has a Bachelor's degree in Business Administration and is working towards obtaining her CPA license.
Highly motivated professional with over 10 years of experience in training, management, customer service, and sales. He has extensive experience managing teams and territories while emphasizing customer service and meeting organizational needs. He possesses strong skills in organization, management, training, communication, and data analysis.
Melissa Bailey has over 16 years of office experience including over 10 years in management. She has strong communication, organizational, and problem-solving skills. Her experience includes roles as an Office Manager, Executive Secretary, Head Teacher, and currently a Supervisor of Campaign Management at Comcast Spotlight, where she manages daily operations and staff.
Esteban Pardo Álvarez is a business professional from Costa Rica with over 12 years of experience in operations, finance, and marketing. He is fluent in both English and Spanish and has strong skills in customer service, people management, and analytics. His most recent role was as a Business Process Analyst at VMware, where he managed change requests and provided support to partner teams.
This document is a resume for Jennifer J. Pamintuan, an internal auditor with over 5 years of experience at China Banking Corporation. She has skills in internal auditing, accounting, communications, problem solving, and teamwork. She has received Model Employee Awards in 2015 and 2016. As an internal auditor, her responsibilities included conducting audits according to plans and procedures, identifying risks, recommending improvements, and ensuring compliance. She has experience leading audits of various bank branches and units. She is a certified public accountant and holds a bachelor's degree in accountancy. The resume provides three professional references.
The document outlines the role, responsibilities, and key competencies of a Business Unit Coordinator position at a company. The Coordinator is responsible for managing business unit operations to ensure growth, profitability, and shareholder expectations. Key responsibilities include developing budgets and analyzing financial performance, building and managing a team, ensuring compliance with laws and managing risk, creating business plans, and overseeing safety. The goal is to improve productivity while maintaining quality standards.
This document describes the key responsibilities of the Head of Finance and Business Support role at a professional standards organization. The responsibilities include developing a strategy to move from a deficit to surplus, chairing project teams using Prince II methodology, contributing to the strategic plan, ensuring compliance with standards, instilling a business ethos, establishing a support team, delivering change initiatives, and providing trusted finance and corporate services support. The role also involves developing long-term financial plans, pricing and contracts, supporting staff development, risk management, and implementing the strategic plan while championing values and decisions.
Bryce Hawkins has over 30 years of experience in financial roles including pricing analyst, controller, and business controls analyst. He has worked for major technology companies like IBM and Toshiba, managing budgets over $150 million. Hawkins excels at strategic planning, cost analysis, internal controls, and process improvement. He has a proven track record of positively impacting key business decisions through financial leadership and effective communication.
The COO supports the CEO and focuses on optimizing day-to-day operations. The COO leads various internal departments and is responsible for leadership, strategy, policy management, operations management, functional management, process management, sales management, quality management, reporting management, relationship and communication management, people management, performance management, infrastructure, compliance management, finance, HR, customer service, and conflict management. The COO translates corporate strategy into policies and ensures achievement of strategic goals through effective systems and relationships.
Lindsey Whitney is seeking a position in business administration with expertise in marketing, operations management, and project management. She has over 15 years of experience in the insurance industry, most recently as a QA Test Lead. In previous roles, she led teams, improved processes, increased sales and revenues, and developed automation strategies. She holds an MBA and a bachelor's degree in management and marketing.
The document is a cover letter and resume submitted by Sean Dugan for a Compliance Officer position. Dugan has over 4 years of experience in compliance roles at a major bank, including managing compliance programs and providing advice. He is seeking an interview to further discuss how his background in compliance, communications, and management would make him a strong fit for the open role.
Gregory Benneweis is an innovative finance leader with over 15 years of experience in finance and accounting roles. He possesses strong skills in business analysis, planning, forecasting, budgeting, and financial reporting. As VP of Finance and Accounting, he created comprehensive organizational budgets and financial plans, collaborated with teams to achieve goals, and constructed detailed financial reporting dashboards. Prior roles included developing financial models to support business objectives, reducing organizational expenses by 4.7%, and implementing new reporting systems. He holds an MBA and BS in Business Administration.
Kerry Edwards has over 17 years of experience in operations management for the healthcare, education, state and federal government sectors. She has a proven track record of growing revenue, improving customer satisfaction and implementing strategic plans. Her strengths include financial management, business development, process improvement and team building. Currently, she is seeking a new opportunity in operations management where she can utilize her experience leading and expanding service operations.
Lynette Perrone has over 15 years of experience in finance and business management roles. She currently works as the Director of the Business & Project Management Team for Prudential Financial's Retail Mutual Funds Distribution, where she coordinates requests for proposals, due diligence requests, and mutual fund sales agreements. Previously, she worked at Public Service Enterprise Group for over 6 years in roles including Senior Business Analyst, Project Manager, and Financial Analyst, where she developed new management reporting processes, led merger integration projects, and achieved over $30 million in cost savings. She holds an MBA from Centenary College and a B.S. in Business Management from Rutgers University.
J. Manuel Fernandez has 19 years of experience in corporate finance roles. He implemented financial processes and controls that improved profitability at Accenture, where he was a Finance Manager for various global 500 clients. Fernandez prepared detailed monthly reporting packages, developed financial models and scorecards to monitor performance, and improved financial processes to increase forecast accuracy and standardize reporting. He built and directed world-class finance teams that increased profitability and productivity while reducing costs.
Kimberly Nelson-Wright has over 15 years of experience managing operations for healthcare organizations. She has a proven track record of spearheading startups, managing budgets of up to $5 million, and overseeing teams of up to 69 professionals. Her areas of expertise include leadership, strategic planning, business development, fiscal management, and facilities operations. Currently, she is seeking a new opportunity to apply her skills leading and growing healthcare services.
Brandon Garner has over 12 years of experience in management and customer service roles within the financial services industry. He has a proven track record of exceeding goals and initiatives related to loan collections, risk assessment, and loss prevention. Currently he is an Associate Manager at H&R Block managing multiple teams and seasonal staff. Previously he held Supervisor roles at US Bank and Chrysler Financial where he consistently delivered exceptional employee coaching and development.
Brian Andrews has over 10 years of experience in revenue management, accounts receivable, and staffing. He has a proven track record of success in team management, process improvement, and customer service. Currently he is the Revenue Verifications Manager at Insight Global, a large IT staffing firm, where he manages a team that audits thousands of timesheets and expense reports each week. He has implemented new processes that increased efficiency and reduced workload. Throughout his career at Insight Global, he has consistently exceeded goals leading to multiple promotions of increased responsibility.
Tonia D. Davis has over 17 years of experience in banking operations and currently works as a Cards Relationship Manager at UBS in Nashville, TN. She has a proven track record of leading large projects from inception to completion and making strategic decisions. At UBS, her responsibilities include managing multiple vendors, ensuring contracts are followed, and acting as a liaison between different departments. Previously, she held operations management roles at Avenue Bank, where she developed new strategies to achieve goals, established standards and procedures, and successfully launched new departments.
Henry Tsui has over 10 years of experience managing global corporate finance and accounting functions in various industries. He has a proven track record of achieving financial and productivity objectives through strategic planning and analysis. Tsui is proficient in accounting software like PeopleSoft and Hyperion as well as Microsoft Office. He has experience as an accounting manager, controller, and internal auditor for companies with assets over $100 million. Currently, Tsui works as the Manager of Accounting & Administration for SUEZ Canada Waste Services in Edmonton.
Suraj K Singh has over 30 years of experience managing operations and achieving delivery goals across various roles in IOCL. He demonstrates strong leadership, strategic planning, and relationship management skills. The document provides his contact information, career history spanning various managerial roles, educational background, and lists his core competencies and key deliverables.
The Operations Manager will be responsible for managing the customer vetting and processing operations to ensure effectiveness and meet targets. Key responsibilities include developing strategies to improve productivity, monitoring system performance and resolving issues, analyzing performance reports, managing resources and budgets, developing staff through coaching and training, and reducing attrition.
Ramona McMillan is an accountant with over 10 years of experience in accounting, collections, logistics operations, and financial management. She has held roles as an accountant, collector, tax preparer, and manager. She has expertise in areas such as customer service, accounting principles, financial management, and Microsoft Office. She has a Bachelor's degree in Business Administration and is working towards obtaining her CPA license.
Highly motivated professional with over 10 years of experience in training, management, customer service, and sales. He has extensive experience managing teams and territories while emphasizing customer service and meeting organizational needs. He possesses strong skills in organization, management, training, communication, and data analysis.
Melissa Bailey has over 16 years of office experience including over 10 years in management. She has strong communication, organizational, and problem-solving skills. Her experience includes roles as an Office Manager, Executive Secretary, Head Teacher, and currently a Supervisor of Campaign Management at Comcast Spotlight, where she manages daily operations and staff.
Esteban Pardo Álvarez is a business professional from Costa Rica with over 12 years of experience in operations, finance, and marketing. He is fluent in both English and Spanish and has strong skills in customer service, people management, and analytics. His most recent role was as a Business Process Analyst at VMware, where he managed change requests and provided support to partner teams.
This document is a resume for Jennifer J. Pamintuan, an internal auditor with over 5 years of experience at China Banking Corporation. She has skills in internal auditing, accounting, communications, problem solving, and teamwork. She has received Model Employee Awards in 2015 and 2016. As an internal auditor, her responsibilities included conducting audits according to plans and procedures, identifying risks, recommending improvements, and ensuring compliance. She has experience leading audits of various bank branches and units. She is a certified public accountant and holds a bachelor's degree in accountancy. The resume provides three professional references.
The document outlines the role, responsibilities, and key competencies of a Business Unit Coordinator position at a company. The Coordinator is responsible for managing business unit operations to ensure growth, profitability, and shareholder expectations. Key responsibilities include developing budgets and analyzing financial performance, building and managing a team, ensuring compliance with laws and managing risk, creating business plans, and overseeing safety. The goal is to improve productivity while maintaining quality standards.
This document describes the key responsibilities of the Head of Finance and Business Support role at a professional standards organization. The responsibilities include developing a strategy to move from a deficit to surplus, chairing project teams using Prince II methodology, contributing to the strategic plan, ensuring compliance with standards, instilling a business ethos, establishing a support team, delivering change initiatives, and providing trusted finance and corporate services support. The role also involves developing long-term financial plans, pricing and contracts, supporting staff development, risk management, and implementing the strategic plan while championing values and decisions.
Bryce Hawkins has over 30 years of experience in financial roles including pricing analyst, controller, and business controls analyst. He has worked for major technology companies like IBM and Toshiba, managing budgets over $150 million. Hawkins excels at strategic planning, cost analysis, internal controls, and process improvement. He has a proven track record of positively impacting key business decisions through financial leadership and effective communication.
The COO supports the CEO and focuses on optimizing day-to-day operations. The COO leads various internal departments and is responsible for leadership, strategy, policy management, operations management, functional management, process management, sales management, quality management, reporting management, relationship and communication management, people management, performance management, infrastructure, compliance management, finance, HR, customer service, and conflict management. The COO translates corporate strategy into policies and ensures achievement of strategic goals through effective systems and relationships.
Lindsey Whitney is seeking a position in business administration with expertise in marketing, operations management, and project management. She has over 15 years of experience in the insurance industry, most recently as a QA Test Lead. In previous roles, she led teams, improved processes, increased sales and revenues, and developed automation strategies. She holds an MBA and a bachelor's degree in management and marketing.
The document is a cover letter and resume submitted by Sean Dugan for a Compliance Officer position. Dugan has over 4 years of experience in compliance roles at a major bank, including managing compliance programs and providing advice. He is seeking an interview to further discuss how his background in compliance, communications, and management would make him a strong fit for the open role.
This document contains Peter Keoh's resume, outlining his extensive experience in general management, business development, and operations management roles over many years, most recently as Commercial Operations Manager for a radio station. Peter has strong skills in strategic planning, financial management, business development, team leadership, and compliance. He is seeking a new leadership role where he can apply his skills and experience to help an organization achieve its vision and goals.
Silambarasan has over 10 years of experience in client relationship management and business development. He has a track record of improving operational systems and processes to better support organizational goals. Some of his responsibilities have included managing budgets, developing training materials, and implementing strategies to improve business performance. Currently he works as a Business Development Process Associate at TATA Consultancy Services where he is responsible for improving processes, managing budgets, and long-term organizational planning.
Christopher Barbeau has over 15 years of experience in client relations, operations management, and team leadership. He is currently the National Sales Manager at Schindler Elevator Corporation, where he is responsible for driving company sales and establishing key client relationships. Prior to this role, he held several management positions at Schindler, including Branch Manager and Field Supervisor. Barbeau has a proven track record of consistently achieving sales targets and meeting financial objectives. He is skilled in developing strategies to grow business and retaining clients.
Diana M. Sweetwood is a seasoned executive with over 13 years of experience managing consulting practices at IBM. She has a proven track record of developing strategies, leading teams, and driving growth. Her experience includes managing teams of up to 400 consultants, exceeding revenue targets, and successfully leading international assignments in Australia. She holds an MBA in Finance and certifications in accounting.
Robert B. Ignagni is a highly accomplished senior-level professional with over 30 years of experience in leadership, business development, project management, operations, and strategic planning. He has a proven track record of developing collaborative relationships, improving sales and profits, and driving revenue growth. His core competencies include leadership, relationship management, project management, and cost savings initiatives. He has experience leading startup companies, managing multimillion dollar projects, transitioning clients to profitability, and growing company revenue substantially through new business development and operational improvements.
A seasoned professional with practical experience and solid understanding of a diverse range of sales and marketing product and service management including market analysis, sales and marketing , team building and sales development. Demonstrated ability to select train and retain self motivated, customer oriented employees. High-caliber presentation, negotiation and closing skills.
Prasoon Patra has over 14 years of experience in operations, customer service, sales, and quality management. He is currently an AVP Operations, managing multiple sites in India and the UAE. Previously, he held managerial roles at John Keells BPO, vCustomer, HSBC, and Baxy Infosol. Prasoon has a B.Com degree and professional certifications in sales coaching, teleselling skills, Six Sigma Green Belt, and project management. He aims to join a stable company that inspires innovation for all stakeholders.
Katherine Murray has over 15 years of experience in client services and leadership roles. She has a proven track record of developing initiatives to improve client and associate satisfaction, such as developing a client satisfaction action plan model that led to record satisfaction levels. Murray is also skilled in change management, internal communications, and talent development. She seeks a senior leadership role where she can provide strategic guidance to continuously improve client experience, communication, and engagement.
Desious D. Alston has over 15 years of experience in banking, including roles as Vice President of Retail Consumer Banking and Vice President of Recovery. He has a proven track record of exceeding sales goals and implementing successful programs. Alston is skilled in managing teams, developing employees, and analyzing metrics to improve performance. He also has experience in project management, collections, and community involvement.
Maheswari Perera is a South African national with over 20 years of experience in customer service and debt collection roles. She holds qualifications in business, leadership, and supply chain management. Her most recent role was as Discount Division Chain Customers Services Manager at Edcon, where she oversaw customer experience across 681 stores. Prior to this, she held several roles with increasing responsibility in debt collection, customer service, and project management. She has a proven track record of managing teams and implementing strategies to improve service delivery.
Jacqueline Jimenez has over 30 years of experience in operations management, quality control, data operations, supply chain management, and strategic planning. She is currently the Manager of Quality Control Data Operations at Bed Bath & Beyond where she oversees the onboarding of all products and manages vendor relationships. Prior to this role, she held several director level positions overseeing contact center operations, performance analysis, and marketing for publishing companies.
Yasin Ahmad Abdel Rahim Ghanem has over 15 years of experience as an Area Operations Manager and Project Coordinator. He currently serves as the Area Operations Manager for Al Sayegh Group L.L.C. in the UAE, where he leads teams to ensure revenue and profit growth. He has a Bachelor's Degree in Business Management and diplomas in French Language and various business-related courses. His career has included positions managing operations, administration, projects, and marketing across several companies in Jordan and the UAE.
Tracy Liesman seeks a position in healthcare that utilizes her experience in project management, sales, marketing, and inventory management. She has over 20 years of experience in these areas, having worked at Hospital Sisters Health System, PixYour Media, Design Ideas, and R.H. Donnelly/SBC. Her experience includes managing multi-million dollar budgets and projects, developing business models, sales, and account management. She is currently pursuing a Bachelor's degree in Business Management.
The document provides a summary of qualifications and work experience for Lynn M. Sumrall, who has over 30 years of experience in call center management, sales, operations, and customer service. Sumrall has held several leadership roles managing call centers and sales teams, developing strategies to maximize performance and exceed sales goals. Her experience spans industries such as automotive, insurance, telecommunications, and more.
Jeanmarie Magnotti is an experienced operations manager and business leader with over 20 years of experience innovating new processes and cultivating high-performing teams. She has a Master's in Healthcare Administration and experience managing facilities and operations at various healthcare organizations. Her background also includes managing start-ups, accounting and financial services, customer relationship management, and sales and business development. She is recognized for her excellence in achieving strong results through goal-driven teams.
Sue Mancino has over 10 years of experience in analysis, forecasting, and managing teams in production and call center environments. She currently works as a Traffic Administrator for American Honda Motor Co, where she is responsible for vehicle allocation, inventory management, and maintaining relationships between dealers and management. Previously she held several managerial roles at Hartford Life Group Benefits, where she oversaw teams, identified process improvements, and ensured quality customer service.
This document is a resume for Percival L. Ambeau III highlighting his experience in customer service, sales, and bilingual management roles. It summarizes his skills in call center operations and management, client services, training, project management, and sales. It also lists his professional experience overseeing customer service teams at The Home Depot, Donnelly Communications, and Chico's FAS.
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This PowerPoint compilation offers a comprehensive overview of 20 leading innovation management frameworks and methodologies, selected for their broad applicability across various industries and organizational contexts. These frameworks are valuable resources for a wide range of users, including business professionals, educators, and consultants.
Each framework is presented with visually engaging diagrams and templates, ensuring the content is both informative and appealing. While this compilation is thorough, please note that the slides are intended as supplementary resources and may not be sufficient for standalone instructional purposes.
This compilation is ideal for anyone looking to enhance their understanding of innovation management and drive meaningful change within their organization. Whether you aim to improve product development processes, enhance customer experiences, or drive digital transformation, these frameworks offer valuable insights and tools to help you achieve your goals.
INCLUDED FRAMEWORKS/MODELS:
1. Stanford’s Design Thinking
2. IDEO’s Human-Centered Design
3. Strategyzer’s Business Model Innovation
4. Lean Startup Methodology
5. Agile Innovation Framework
6. Doblin’s Ten Types of Innovation
7. McKinsey’s Three Horizons of Growth
8. Customer Journey Map
9. Christensen’s Disruptive Innovation Theory
10. Blue Ocean Strategy
11. Strategyn’s Jobs-To-Be-Done (JTBD) Framework with Job Map
12. Design Sprint Framework
13. The Double Diamond
14. Lean Six Sigma DMAIC
15. TRIZ Problem-Solving Framework
16. Edward de Bono’s Six Thinking Hats
17. Stage-Gate Model
18. Toyota’s Six Steps of Kaizen
19. Microsoft’s Digital Transformation Framework
20. Design for Six Sigma (DFSS)
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This presentation is a curated compilation of PowerPoint diagrams and templates designed to illustrate 20 different digital transformation frameworks and models. These frameworks are based on recent industry trends and best practices, ensuring that the content remains relevant and up-to-date.
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McKinsey’s Ten Guiding Principles of Digital Transformation
Forrester’s Digital Transformation Framework
IDC’s Digital Transformation MaturityScape
MIT’s Digital Transformation Framework
Gartner’s Digital Transformation Framework
Accenture’s Digital Strategy & Enterprise Frameworks
Deloitte’s Digital Industrial Transformation Framework
Capgemini’s Digital Transformation Framework
PwC’s Digital Transformation Framework
Cisco’s Digital Transformation Framework
Cognizant’s Digital Transformation Framework
DXC Technology’s Digital Transformation Framework
The BCG Strategy Palette
McKinsey’s Digital Transformation Framework
Digital Transformation Compass
Four Levels of Digital Maturity
Design Thinking Framework
Business Model Canvas
Customer Journey Map
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1. Nick krest - EXECUTIVE DIRECTOR OF OPERATIONS
Financial Management
Introduced financial management tools and taught entrepreneurial skills with NYU professor
partnership.
Led 9 financial management professionals, a 15-person administrative staff, and internal
support for 170 internal IBM customers.
Handled all P&L and back office operations, including HR and financial management.
Coordinated community events and fundraising endeavors Administered financial
management, planning systems, and controls Developed individual program budgets
Directed overall organization and financial management of agency operations and functions
according to approved policies, procedures and standards.
Provided superior administrative support to president, including correspondence, legal
documents, financial management, and communications and policy compliance.
Ensure Compliance
Delivered training to ensure compliance with corporate systems, licensing requirements,
accounting and contract standards.
Evaluate and monitor mental health agency programs to ensure compliance with state rules
and regulations.
Served as Finance Director to ensure compliance with all Federal and State regulations.
Partnered with other Health Plan Executives to ensure compliance with NCQA
requirements.
Oversee clinical records to ensure compliance with Department of Social Services.
Developed, implemented and monitored policies and procedures and performance
standards to ensure compliance with Nevada Gaming regulations and Internal Controls.
Customer Service
Finalized large-scale data and network operations centers for internal operations and in
support of market-differentiating customer services.
Strengthened business decisions with real-time metrics and long-range strategies allowing
better observation of current customer service practices.
2. Received numerous accolades from clients and internal business partners regarding
partnership and customer service.
Lead Customer Service Assistant responsible for resolution of escalated customer issues.
Maintained customer service relations with several international clients.
Provide Customer Service to clients internally and externally.
Deliver a superb customer service experience.
Managed customer service initiatives successfully.
Received numerous commendations and was voted employee of the year in 1999-2000 for
administering top quality customer service and sales development.
Converted the center from a collections call center to one handling the more complex calls
of technical support and customer service.
Managed a leadership team that achieved significant revenue, and cash flow growth while
improving customer service and streamlining operations.
Provided postal support for 14,000 personnel and 16 geographically separated organizations
in the company's largest customer service area.
Key Accomplishments: * Improved Gaming Department's player offerings * Key participant
in customer service initiatives and programs
Provided ongoing support for internal and external clients in an ongoing effort to provide
excellent customer service.
Managed all aspects of customer service by providing excellent customer service for
customers throughout the US.
Provided top-notch customer service to clients, which resulted in significant increases in
customer satisfaction.
Managed the operations of the company including web development, customer service and
marketing efforts.
Implemented advanced technologies that reduced costs and redundancy in sales and
customer service processes.
Focused employee training initiatives on accuracy, efficiency, consistency, and customer
service.
Managed all functions of Customer Service/Business Operations for the New York/Northern
New Jersey Region.
3. Facilities Management
Supervised all operations of firm including Traffic, Production and Facilities Management.
Risk and Operations Management Property and Facilities Management Executive Protection
Develop operational functions essential to increasing firm's productivity such as overseeing
management related issues, facilities management, and acquisition.
Reformulated training and development of all operations in Marketing plans, distribution,
travel, event management and facilities management.
Retained by the owners of PriCellular Corp. to direct all business operations relating to
Procurement and Facilities Management.
Strategic Plan
Prospected company talent potential and developed/executed leadership growth plans for
individuals in alignment with the company's strategic plan.
Contributed as an integral member in the strategic planning, construction and
establishment of corporate technology directives.
Coordinate and Hosting special strategic planning workshops, facilitate planning and control
of information systems
Provided financial analysis and strategic planning to Board of Directors.
Created strategic plans and precise execution for several renovations.
4. Participated in numerous strategic planning and process improvement initiatives.
Lead creation of organizational strategic plan and execute.
Direct the Executive Branch Operations in strategic planning and implementation of all
processes, issues and products affecting branch operations network.
Defined a new strategic planning process driven by market analysis, product pricing and
revenue projections, and overall profitability goals.
Selected for attendance to and graduated from the highly competitive US Army War College
with a masters degree in strategic planning
Directed clinical operations for four LASIK centers, developed strategic plan for
marketing/advertising for each center and tracked results.
Directed strategic planning and business operations of U.S. Medical Affairs Division,
reported to SVP, Global Medical Affairs.
Assisted in creating the three year strategic plan to grow a Center of Excellence by $15M in
revenue.
Reported directly to the Board of Directors and engaged in strategic planning with the Board
and leadership team.
Developed business and strategic plans around using Targets business walks to teach coach
and train the leadership team.
Participate with the Board of Directors in developing a vision and strategic plan to guide the
organization.
Facilitate the strategic planning process for the company working with the Executive Team
and Senior Operations Team.
Leveraged training in strategic planning, SWOT analysis, 6 Hats creative thinking, and SOAR
analysis.
Developed and implemented strategic plan consolidating 21 print and insertion sites into
four end state sites.