This document provides a summary of Denis Pilon's professional experience and qualifications. Pilon has over 30 years of experience in customer service roles within call centers. He has a proven track record of providing excellent bilingual customer service and meeting or exceeding client expectations. Pilon has worked in the travel industry for LoyaltyOne Travel Services for over 15 years, where he was responsible for selling travel packages and services while handling customer issues professionally. He has obtained several certifications in the travel industry to enhance his skills and better serve customers.