Maximizing your Global Delivery Strategy (ADM Outsourcing)Steven Hall
Want to really understand how to maximize performance in an outsourced ADM environment? Global Delivery is powerful, and with some straigh-forward rules, can increase productivty and improve software quality.
Enterprise SaaS: A Mismatch Made in HeavenStanton Jones
Enterprise demand for SaaS is surging. Providers are building, acquiring and partnering SaaS platforms at a breakneck pace. What happens when they meet?
A well-designed IT Service Delivery Model is critical to achieving success in IT management and operations. Many IT organizations focus on optimizing their technology assets -- the infrastructure and applications. However, in our experience, business value is achieved most effectively when technology assets and the IT service delivery model are integrated and work together seamlessly.
In the Nigerian Electric Power Industry, the only model of service management that is mandated and monitored by the industry regulator is complaints management in a bid to ensure optimal service quality to consumers but this model is not comprehensive enough to deliver on the requirements of this industry and so new procedures have to be found that can bring about the change required. ITIL is a public framework describing Best Practice in IT service management that delivers exceptional results for the governance of IT and focuses on the continual measurement and improvement of the quality of IT service delivered, from both a business and a customer perspective. This paper proposes a unified customer service management paradigm that attempts to deliver Service Availability and Improvement alongside ensuring Service Quality that promotes customer satisfaction through the implementation of an adaptation of portions of the IT service management framework as defined by ITIL for the Nigerian Electric Power Industry
What It Takes to Become a World-Class Global Business Services CenterMark Peacock
Presentation at the 2016 International Asso of Outsourcing Professionals (IAOP) Outsourcing World Summit. Using data and trend analysis from Hackett’s GBS benchmark and annual performance studies, this session will identify practices
and strategies that separate World-Class multi-functional GBS organizations from peer GBS groups. We will highlight performance differences between World-Class and peer, how World-Class GBS groups use outsourcing to drive superior results, and discuss the next wave of GBS operating models with specific focus on hybrid captive-outsourced GBS models.
Maximizing your Global Delivery Strategy (ADM Outsourcing)Steven Hall
Want to really understand how to maximize performance in an outsourced ADM environment? Global Delivery is powerful, and with some straigh-forward rules, can increase productivty and improve software quality.
Enterprise SaaS: A Mismatch Made in HeavenStanton Jones
Enterprise demand for SaaS is surging. Providers are building, acquiring and partnering SaaS platforms at a breakneck pace. What happens when they meet?
A well-designed IT Service Delivery Model is critical to achieving success in IT management and operations. Many IT organizations focus on optimizing their technology assets -- the infrastructure and applications. However, in our experience, business value is achieved most effectively when technology assets and the IT service delivery model are integrated and work together seamlessly.
In the Nigerian Electric Power Industry, the only model of service management that is mandated and monitored by the industry regulator is complaints management in a bid to ensure optimal service quality to consumers but this model is not comprehensive enough to deliver on the requirements of this industry and so new procedures have to be found that can bring about the change required. ITIL is a public framework describing Best Practice in IT service management that delivers exceptional results for the governance of IT and focuses on the continual measurement and improvement of the quality of IT service delivered, from both a business and a customer perspective. This paper proposes a unified customer service management paradigm that attempts to deliver Service Availability and Improvement alongside ensuring Service Quality that promotes customer satisfaction through the implementation of an adaptation of portions of the IT service management framework as defined by ITIL for the Nigerian Electric Power Industry
What It Takes to Become a World-Class Global Business Services CenterMark Peacock
Presentation at the 2016 International Asso of Outsourcing Professionals (IAOP) Outsourcing World Summit. Using data and trend analysis from Hackett’s GBS benchmark and annual performance studies, this session will identify practices
and strategies that separate World-Class multi-functional GBS organizations from peer GBS groups. We will highlight performance differences between World-Class and peer, how World-Class GBS groups use outsourcing to drive superior results, and discuss the next wave of GBS operating models with specific focus on hybrid captive-outsourced GBS models.
Lucia Eversley was the guest presenter at the Jun 2010 program meeting hosted by BDPA Boston MetroWest chapter. Her topic was 'Service Delivery Management: Delivering Value to the Business"
Lucia is with The Procter & Gamble (PG) Global Business Management.
Documentation Framework for IT Service DeliverySimon Denton
I developed this for a project that I am currently involved in. The project aim is to develop a documentation framework for the provision of IT as a Service. I devised the framework using the Microsoft Operations Framework as ‘glue’ between other frameworks like ITIL. I thought I’d share it as it might be useful to others who are in a similar situation. The end result is a relatively compact set of documents for each service offered by IT.
Your Challenge:
Implementing a shared services model is a difficult process to undertake, and is comprised of many different components. Becoming a shared services provider is comparable to becoming a vendor and most IT groups don’t have the capabilities to easily make the transition.
Most companies look to achieve cost reductions through offering a shared services model. Adopting a shared services model doesn’t always result in these intended cost reductions. Simply combining the operations of two IT organizations doesn’t necessarily result in economies of scale and cost efficiencies. Before leaping forward with your shared services implementation, determine if the project will deliver value to your organization.
Our Advice - Critical Insight:
Implementing a shared services model needs to be viewed as more than simply extending a current service to other sites. The organization providing services essentially turns into a vendor. As a vendor, think of the IT service you’re offering as the “product.”
Remember that there are people, process, and technology capability pre-requisites to successfully becoming a shared services provider. These capabilities are not typical for the average IT shop, and need to be taken into consideration when you look to transition to a shared services model.
Our Advice - Impact and Result:
Before jumping into the implementation of your shared services project, assess your customer requirements and your current people, process, and technology capabilities to assess whether your organization is ready to implement a shared services model.
Understand the financial implications of moving to a shared services model prior to implementing. Make sure there is a strong case for implementation.
Target Operating Model Strategy Management Governance Organization Leadership...SlideTeam
This complete deck covers various topics and highlights important concepts. It has PPT slides which cater to your business needs. This complete deck presentation emphasizes Target Operating Model Strategy Management Governance Organization Leadership Instruments Processes and has templates with professional background images and relevant content. This deck consists of total of twelve slides. Our designers have created customizable templates, keeping your convenience in mind. You can edit the colour, text and font size with ease. Not just this, you can also add or delete the content if needed. Get access to this fully editable complete presentation by clicking the download button below. https://bit.ly/3h3vNxn
Strategic Operating Model Defines How a Company Looks and Works. This document gives a good overview of the the various aspects of the concept including:
1. Understand the Linkage Between Strategy and an Operating Model.
2. Recognize the Key Components of a Company’s Operating Model.
3. Familiarize Use of Operating Models to Make Comparisons Across Companies.
IT Services have been an in-house function for most of organizations across the globe a decade ago. With rapid growth in new technologies and expansion of customer base, organizations were unable to adapt to changes relying solely on their in-house IT teams. This gave rise to external IT service providers and proliferation of multiple engagement models.
Proactive steps to ensure the success of the next ERP project.
The main goal of this presentation is to provide learned lessons and project recommendations
by assessing the failure of Avon order managementsystem project from an IT projectmanagement perspective
The promises of Service Oriented Enterprise Architecture include greater business agility, improved application integration at reduced cost, and the holy grail of aligning IT initiatives with business objectives. Achieving these goals requires organizations to approach SOA from an Enterprise Architecture perspective. Although existing EA processes and tools can be adapted to facilitate SOA, a new approach is gaining wider acceptance as being especially suited to this task.
Capability Modeling focuses on the things that business units can do instead of how they do them. There is a direct corollary to the best practices of service design, where the focus of analysis is on what a service does instead of how it is implemented. Business Capabilities can be described in terms that the business is familiar with, and then mapped directly to services implemented by systems supported by the IT organization.
This presentation covers the basics of Capability Modeling and how this important technique can be used by Enterprise Architects to facilitate an SOA adoption program.
BPO Transition Framework diagrams.
Business Process Outsourcing method schema and workflows with icons visuals, editable in PowerPoint
Transition Framework service and Process transfer to new location schema.
Key areas of Transition framework, Phased approach
4 phases, milestones, results: Initiate, Plan, Change, Operate Phase flowcharts with symbols of People, Process, System and infrastructure, Risk, Finance, Project
Top 5 Considerations When Choosing a New HCM VendorAggregage
If you find enough companies who have succeeded and work backward to understand how each of those companies achieved that success, you start to notice that the things they considered along the path to that success are often the same. Join Patrick Sayers, president of Newcastle Research, to learn about some of the most important things successful companies consider on the path to a successful HR technology strategy.
Lucia Eversley was the guest presenter at the Jun 2010 program meeting hosted by BDPA Boston MetroWest chapter. Her topic was 'Service Delivery Management: Delivering Value to the Business"
Lucia is with The Procter & Gamble (PG) Global Business Management.
Documentation Framework for IT Service DeliverySimon Denton
I developed this for a project that I am currently involved in. The project aim is to develop a documentation framework for the provision of IT as a Service. I devised the framework using the Microsoft Operations Framework as ‘glue’ between other frameworks like ITIL. I thought I’d share it as it might be useful to others who are in a similar situation. The end result is a relatively compact set of documents for each service offered by IT.
Your Challenge:
Implementing a shared services model is a difficult process to undertake, and is comprised of many different components. Becoming a shared services provider is comparable to becoming a vendor and most IT groups don’t have the capabilities to easily make the transition.
Most companies look to achieve cost reductions through offering a shared services model. Adopting a shared services model doesn’t always result in these intended cost reductions. Simply combining the operations of two IT organizations doesn’t necessarily result in economies of scale and cost efficiencies. Before leaping forward with your shared services implementation, determine if the project will deliver value to your organization.
Our Advice - Critical Insight:
Implementing a shared services model needs to be viewed as more than simply extending a current service to other sites. The organization providing services essentially turns into a vendor. As a vendor, think of the IT service you’re offering as the “product.”
Remember that there are people, process, and technology capability pre-requisites to successfully becoming a shared services provider. These capabilities are not typical for the average IT shop, and need to be taken into consideration when you look to transition to a shared services model.
Our Advice - Impact and Result:
Before jumping into the implementation of your shared services project, assess your customer requirements and your current people, process, and technology capabilities to assess whether your organization is ready to implement a shared services model.
Understand the financial implications of moving to a shared services model prior to implementing. Make sure there is a strong case for implementation.
Target Operating Model Strategy Management Governance Organization Leadership...SlideTeam
This complete deck covers various topics and highlights important concepts. It has PPT slides which cater to your business needs. This complete deck presentation emphasizes Target Operating Model Strategy Management Governance Organization Leadership Instruments Processes and has templates with professional background images and relevant content. This deck consists of total of twelve slides. Our designers have created customizable templates, keeping your convenience in mind. You can edit the colour, text and font size with ease. Not just this, you can also add or delete the content if needed. Get access to this fully editable complete presentation by clicking the download button below. https://bit.ly/3h3vNxn
Strategic Operating Model Defines How a Company Looks and Works. This document gives a good overview of the the various aspects of the concept including:
1. Understand the Linkage Between Strategy and an Operating Model.
2. Recognize the Key Components of a Company’s Operating Model.
3. Familiarize Use of Operating Models to Make Comparisons Across Companies.
IT Services have been an in-house function for most of organizations across the globe a decade ago. With rapid growth in new technologies and expansion of customer base, organizations were unable to adapt to changes relying solely on their in-house IT teams. This gave rise to external IT service providers and proliferation of multiple engagement models.
Proactive steps to ensure the success of the next ERP project.
The main goal of this presentation is to provide learned lessons and project recommendations
by assessing the failure of Avon order managementsystem project from an IT projectmanagement perspective
The promises of Service Oriented Enterprise Architecture include greater business agility, improved application integration at reduced cost, and the holy grail of aligning IT initiatives with business objectives. Achieving these goals requires organizations to approach SOA from an Enterprise Architecture perspective. Although existing EA processes and tools can be adapted to facilitate SOA, a new approach is gaining wider acceptance as being especially suited to this task.
Capability Modeling focuses on the things that business units can do instead of how they do them. There is a direct corollary to the best practices of service design, where the focus of analysis is on what a service does instead of how it is implemented. Business Capabilities can be described in terms that the business is familiar with, and then mapped directly to services implemented by systems supported by the IT organization.
This presentation covers the basics of Capability Modeling and how this important technique can be used by Enterprise Architects to facilitate an SOA adoption program.
BPO Transition Framework diagrams.
Business Process Outsourcing method schema and workflows with icons visuals, editable in PowerPoint
Transition Framework service and Process transfer to new location schema.
Key areas of Transition framework, Phased approach
4 phases, milestones, results: Initiate, Plan, Change, Operate Phase flowcharts with symbols of People, Process, System and infrastructure, Risk, Finance, Project
Top 5 Considerations When Choosing a New HCM VendorAggregage
If you find enough companies who have succeeded and work backward to understand how each of those companies achieved that success, you start to notice that the things they considered along the path to that success are often the same. Join Patrick Sayers, president of Newcastle Research, to learn about some of the most important things successful companies consider on the path to a successful HR technology strategy.
Global Delivery Model - A Blue Ocean Strategy of INFOSYSMadhuranath R
This work describes how the Global Delivery Model can be considered as a Blue Ocean Strategy of INFOSYS. The ERRC framework is overlapped on the Strategy Canvas to analyse the industry success factors that were eliminated, reduced (for cost reduction), raised or created (for value creation) by INFOSYS to achieve a Value Innovation for its clients and thus create a blue ocean market.
Human Resources Business Capability Model CIOPages
A Comprehensive, industry-agnostic, multi-purpose Human Resources functional area business capability model. Visit: https://www.ciopages.com/store/human-resources-business-capability-model/
A Mapping of Current Vendor Solutions to the EMMM Business Capability ModelReal IRM
Application Portfolio Management in Mining
Application Classification Model Development
Using the Classification Reference Model
EMMM Business Capability Model Mapping
Meet our speakers and download this presentation(and more) at http://www.realirm.com/about-us/speakers-forum
A Capability Model for Driving Customer Engagement in a Connected WorldAcxiom Corporation
A Capability Model for Driving Customer Engagement in a Connected World
Forrester Presentation
Tim Suther, Acxiom, CMO
Download whitepaper:
http://bit.ly/motwp
What Nobody's Telling You About Agile and DevOpsTasktop
Everyone is talking about improving software delivery using Agile and DevOps. They've had some success - but the secret nobody is talking about is that it's not really working at enterprise scale.
In this talk, we discuss:
* the common goals of Agile and DevOps transformations
* how these goals break down at enterprise scale
* how you can achieve an integrated value stream that will put your transformation back on track.
In this new area of digital transformations, testers are seeing a sea of changes on how they traditionally tests software in terms of skills, process and tools. Machine Learning/AI, devops, agile and continuous testing are disrupting the testing community, and forcing them to find ways to test faster and with excellence. In this lecture, Alan will share how to overcome the main challenges in automation and performance testing in this context, making the best use of technology such as bots and test tools.
An overview of IT challenges and how Perficient China uses agile frameworks, methodologies, and practices to address these challenges and consistently deliver valued results to our clients.
Using Lean Thinking to Identify and Address Delivery Pipeline BottlenecksIBM UrbanCode Products
Inefficient software delivery impacts the entire business, from line of business units, to operations, to development and test, and the variety of suppliers.
Wastes in your processes are causing bottlenecks.
Join Eric Minick, IBM DevOps Evangelist (and UrbanCode guy), as he explores how ‘Lean Thinking’ techniques can be leveraged to help identify ‘bottlenecks’ in your delivery pipeline that can be addressed by adopting DevOps.
Making the Switch from HP Quality Center to qTestQASymphony
HP Quality Center has been the most widely adopted test management solution in the market to date, however, companies are replacing that solution with new replacement options. QASymphony’s modern qTest platform provides robust functionality that enterprise companies demand, and support for new methodologies like agile, DevOps, and open source automation that will make even the most discerning of testers happy.
To help you seamlessly adopt these top of the line features, we provide a wide array of migration options to satisfy all needs and budgets. Kevin Dunne, VP of Business Development at QASymphony, will provide an overview of his experience migrating dozens of customers from HP QC and he will share his best practices for making a smooth transition into the next generation of test management.
He will cover:
Market Trends — What new developments are shaping the way teams work?
Common Migration Challenges — What hurdles are typically faced in a migration?
Migration Methods — What options does QASymphony recommend for migration?
Migration Best Practices — How are leading companies making the switch?
Achieving Continuous Visibility Across the DevOps LifecycleTasktop
This presentation is from IBM InterConnect 2016 where Tasktop CEO, Mik Kersten, joined Nationwide’s Carmen DeArdo, to give an overview on the conceptual framework that Nationwide and Tasktop created in order to provide end-to-end “continuous visibility” across the DevOps lifecycle.
Serena DevOps Drive-in: Leading the Agile and DevOps transformation with Gary...Serena Software
DevOps is not just for start-ups! However, scaling DevOps in large enterprises requires shifting of culture, coordination of work across teams, reinvention of legacy applications and much more. Before you undertake any change to improve your software development processes, you would want to learn from the person who has gone before you and tasted success. Join the conversation with Gary Gruver on our next DevOps drive-in webcast. Gary will share his best practices and recommendations from his groundbreaking work at HP and Macy's and talk about how to lead a successful DevOps transformation.
HPE Agile Manager and Project and Portfolio Management PPM overview Jeffrey Nunn
Agile project management solution to plan, execute and track Agile projects. Available on-premise and in the cloud, Agile Manager helps remove latencies, bolster Agile practices, and foster continuous improvement
HPE | Agile Manager and Project and Portfolio Management (PPM) overview feb 2016Jeffrey Nunn
Project and Portfolio Management (PPM) provides critical information to help the business make the right decisions at the right time. PPM can do this through governing portfolios of projects, applications, opportunities with effective collaborative processes. Use PPM to standardize, manage, and capture the execution of operational activities.
Discover the innovative and creative projects that highlight my journey throu...dylandmeas
Discover the innovative and creative projects that highlight my journey through Full Sail University. Below, you’ll find a collection of my work showcasing my skills and expertise in digital marketing, event planning, and media production.
3.0 Project 2_ Developing My Brand Identity Kit.pptxtanyjahb
A personal brand exploration presentation summarizes an individual's unique qualities and goals, covering strengths, values, passions, and target audience. It helps individuals understand what makes them stand out, their desired image, and how they aim to achieve it.
RMD24 | Debunking the non-endemic revenue myth Marvin Vacquier Droop | First ...BBPMedia1
Marvin neemt je in deze presentatie mee in de voordelen van non-endemic advertising op retail media netwerken. Hij brengt ook de uitdagingen in beeld die de markt op dit moment heeft op het gebied van retail media voor niet-leveranciers.
Retail media wordt gezien als het nieuwe advertising-medium en ook mediabureaus richten massaal retail media-afdelingen op. Merken die niet in de betreffende winkel liggen staan ook nog niet in de rij om op de retail media netwerken te adverteren. Marvin belicht de uitdagingen die er zijn om echt aansluiting te vinden op die markt van non-endemic advertising.
"𝑩𝑬𝑮𝑼𝑵 𝑾𝑰𝑻𝑯 𝑻𝑱 𝑰𝑺 𝑯𝑨𝑳𝑭 𝑫𝑶𝑵𝑬"
𝐓𝐉 𝐂𝐨𝐦𝐬 (𝐓𝐉 𝐂𝐨𝐦𝐦𝐮𝐧𝐢𝐜𝐚𝐭𝐢𝐨𝐧𝐬) is a professional event agency that includes experts in the event-organizing market in Vietnam, Korea, and ASEAN countries. We provide unlimited types of events from Music concerts, Fan meetings, and Culture festivals to Corporate events, Internal company events, Golf tournaments, MICE events, and Exhibitions.
𝐓𝐉 𝐂𝐨𝐦𝐬 provides unlimited package services including such as Event organizing, Event planning, Event production, Manpower, PR marketing, Design 2D/3D, VIP protocols, Interpreter agency, etc.
Sports events - Golf competitions/billiards competitions/company sports events: dynamic and challenging
⭐ 𝐅𝐞𝐚𝐭𝐮𝐫𝐞𝐝 𝐩𝐫𝐨𝐣𝐞𝐜𝐭𝐬:
➢ 2024 BAEKHYUN [Lonsdaleite] IN HO CHI MINH
➢ SUPER JUNIOR-L.S.S. THE SHOW : Th3ee Guys in HO CHI MINH
➢FreenBecky 1st Fan Meeting in Vietnam
➢CHILDREN ART EXHIBITION 2024: BEYOND BARRIERS
➢ WOW K-Music Festival 2023
➢ Winner [CROSS] Tour in HCM
➢ Super Show 9 in HCM with Super Junior
➢ HCMC - Gyeongsangbuk-do Culture and Tourism Festival
➢ Korean Vietnam Partnership - Fair with LG
➢ Korean President visits Samsung Electronics R&D Center
➢ Vietnam Food Expo with Lotte Wellfood
"𝐄𝐯𝐞𝐫𝐲 𝐞𝐯𝐞𝐧𝐭 𝐢𝐬 𝐚 𝐬𝐭𝐨𝐫𝐲, 𝐚 𝐬𝐩𝐞𝐜𝐢𝐚𝐥 𝐣𝐨𝐮𝐫𝐧𝐞𝐲. 𝐖𝐞 𝐚𝐥𝐰𝐚𝐲𝐬 𝐛𝐞𝐥𝐢𝐞𝐯𝐞 𝐭𝐡𝐚𝐭 𝐬𝐡𝐨𝐫𝐭𝐥𝐲 𝐲𝐨𝐮 𝐰𝐢𝐥𝐥 𝐛𝐞 𝐚 𝐩𝐚𝐫𝐭 𝐨𝐟 𝐨𝐮𝐫 𝐬𝐭𝐨𝐫𝐢𝐞𝐬."
Implicitly or explicitly all competing businesses employ a strategy to select a mix
of marketing resources. Formulating such competitive strategies fundamentally
involves recognizing relationships between elements of the marketing mix (e.g.,
price and product quality), as well as assessing competitive and market conditions
(i.e., industry structure in the language of economics).
Improving profitability for small businessBen Wann
In this comprehensive presentation, we will explore strategies and practical tips for enhancing profitability in small businesses. Tailored to meet the unique challenges faced by small enterprises, this session covers various aspects that directly impact the bottom line. Attendees will learn how to optimize operational efficiency, manage expenses, and increase revenue through innovative marketing and customer engagement techniques.
Putting the SPARK into Virtual Training.pptxCynthia Clay
This 60-minute webinar, sponsored by Adobe, was delivered for the Training Mag Network. It explored the five elements of SPARK: Storytelling, Purpose, Action, Relationships, and Kudos. Knowing how to tell a well-structured story is key to building long-term memory. Stating a clear purpose that doesn't take away from the discovery learning process is critical. Ensuring that people move from theory to practical application is imperative. Creating strong social learning is the key to commitment and engagement. Validating and affirming participants' comments is the way to create a positive learning environment.
LA HUG - Video Testimonials with Chynna Morgan - June 2024Lital Barkan
Have you ever heard that user-generated content or video testimonials can take your brand to the next level? We will explore how you can effectively use video testimonials to leverage and boost your sales, content strategy, and increase your CRM data.🤯
We will dig deeper into:
1. How to capture video testimonials that convert from your audience 🎥
2. How to leverage your testimonials to boost your sales 💲
3. How you can capture more CRM data to understand your audience better through video testimonials. 📊
What is the TDS Return Filing Due Date for FY 2024-25.pdfseoforlegalpillers
It is crucial for the taxpayers to understand about the TDS Return Filing Due Date, so that they can fulfill your TDS obligations efficiently. Taxpayers can avoid penalties by sticking to the deadlines and by accurate filing of TDS. Timely filing of TDS will make sure about the availability of tax credits. You can also seek the professional guidance of experts like Legal Pillers for timely filing of the TDS Return.
2. What are we facing ? G L O B A L P R E S S U R E Agile S O C I A L P R O M I S E
3. What are we facing ? G L O B A L P R E S S U R E C O N T R A S T Agile S O C I A L P R O M I S E
4. Converting Noise to Melody Mix-n-Match practices and Tune to suit your organization Formal 1 Define Process Needs 2 Define Process Framework 3 Adopt Practices Informal Requirements Design Test