Slides for Ross Dawson's first keynote at Congreso Internacional de Retail in Lima Peru. Slides are designed to support the keynote not to stand alone. For more content see www.rossdawson.com

1. The New
World of
Business
Futurist
Strategy advisor
Author
@rossdawson

2. Taking diverging paths

3. -90%
-70%
-50%
-30%
-10%
10%
30%
1965 1969 1973 1977 1981 1985 1989 1993 1997 2001 2005 2008
US economy: Return on Assets
Top Quartile Bottom Quartile
Source: The Shift Index, Deloitte Center for the Edge
Not keeping pace

4. Leadership
Technology
Society
Structure
Work
Organizations

5. Technology

7. Information accelerates
Flickr credit: kainet

8. Connected world
Source: Internet World Stats, as of June 30, 2012
0 10 20 30 40 50 60 70 80 90
Oceania
Middle East
Africa
Latin America
North America
Europe
Asia
0 200 400 600 800 1000 1200
Internet users
Penetration
%
million

9. Wherever you go
0% 20% 40% 60% 80% 100% 120%
0% 100% 200% 300% 400% 500% 600% 700% 800% 900% 1000%
China
Russia
Brazil
Germany
Netherlands
France
Canada
UK
USA
Australia
Japan
World
Source: Morgan Stanley, Informa
Mobile Internet – Penetration and Growth
3G Subscription Growth YoY
3G Penetration
3G Penetration
3G Subscription Growth YoY

10. Supercomputers in our hands

11. Machines become smarter

12. The rise of digital information
Source:
IDC/ EMC

13. Data from inside
Source:
IDC/ EMC

14. At your command

15. Seeing more

16. Thought interfaces

17. The rise of 3D printing

18. Society
Flickr credit: Calsidyrose

19. We
expect
more

20. 0 1000 2000 3000 4000 5000 6000 7000 8000
$0 ‐ $300 $300 ‐ $3,000 $3,000 ‐ $30,000 $30,000 ‐ $100,000 > $100,000
Million people
Annual income US$
Opportunity

21. Excellence

22. Timeliness

23. Choice

24. Design and beauty

25. Participation

26. Meaning

27. Flickr credit: monasosh
Power to the individual

28. Structure
Flickr credit: Visual Artist Frank Bonilla

29. Transaction costs slide

30. Flickr credit: Ssppeeeeddyy/
The modular economy

31. Matching demand and availability

32. Reinventing fashion

33. Sharing not owning

34. Using unused space
Flickr credit: noii’s

35. Payments anywhere

36. Work

38. Getting help to do work

39. Expertise can be anywhere

40. The diversity of crowds

44. “No matter who you are,
most of the smartest people
work for someone else.”
Bill Joy, Co-Founder, Sun Microsystems
Flickr credit: Andrew Morrell Photography

45. Open innovation

46. Complex cognitive tasks

47. Robots get better

48. Replacing human workers

49. Value vs. employment
Source: United Nations, U.S.
Bureau of Labor Statistics

50. Knowledge workers supplanted

51. Polarization of work
Source: The Polarization of Job
Opportunities in the U.S. Labor
Market, David Autor

52. Humanization of work
Flickr credit: Dell

53. Open education

54. Organizations

55. How organizations really work

56. Ad-hoc
networks
The two layers of organizations…
Standardized
processes

57. Building unique organizations

58. The inside is the outside

59. Procter & Gamble asks for help

60. Information across boundaries

61. Distributed value creation

62. From companies to ecosystems

63. Layers of data
Open
Trusted
Proprietary

64. Data-driven organizations

65. Leadership
Flickr credit: Calsidyrose

66. The only way
you can control your destiny
is to be more flexible
than your environment
- The Law of Requisite Variety

67. Experimentation and learning

68. The lean startup loop

69. Governance for transformation
Benefits Risks/ Concerns Risks of NOT
taking action
Productivity and
efficiency
Productivity loss Reduced
competitiveness
Staff satisfaction
and engagement
Loss of control Harder to attract
talented staff
Access to
information and
processes
Information
reliability
Fragmentation of
information
Flexibility in work Systems security Unauthorized use of
technology

70. Leadership
Technology
Society
Structure
Work
Organizations