Al-Khouri, A.M. (2007) 'Key Thoughts around the management and implementation of Citizen ID Programs', Citizen ID Forum – ID World International Congress, June 21-22, Istanbul, Turkey.

1. Emirates Identity Authority
Key Thoughts around the management and
implementation of Citizen ID Programmes
Dr. Ali M. Al-Khouri
Assistant Director General, Central Operations
Istanbul, June 21st-22nd 2007 – The Ritz - Carlton
A national vision towards a better future for the United Arab Emirates

2. Key Lessons ..
A national vision towards a better future for the United Arab Emirates

3. Project Management..
Lesson
A national vision towards a better future for the United Arab Emirates

4. IT Projects
• gigantic failure rate of IT projects around the world
• 100s of studies: disappointing and did not
deliver expected benefits
Time
Scope budget
A national vision towards a better future for the United Arab Emirates

5. Methodology Development
“to develop and implement a methodology that supports
the implementation of a national ID programme.”
(1) Assessing the current available methodologies for managing such
programmes;
(2) Understating the factors influencing successful implementation of
large IT projects;
(3) Developing a management methodology to provide guidance to manage
national ID programme; and
(4) Experimenting and fine-tuning the developed methodology and tools
through industrial application.
A national vision towards a better future for the United Arab Emirates

6. Existing Standards
PMBOK and PRINCE2
(1) PMBOK
an approach for teaching knowledge areas;
not effective as guidance for running a project
(2) PRINCE2
effective implementation methodology
doesn’t address the necessary knowledge in project
management areas
A national vision towards a better future for the United Arab Emirates

7. Process followed – Design Principles
Analysis of succeeded, failed and out-of-control IT projects:
1. Management Commitment 12. Concept development
2. Business Strategy Focus 13. Management of stakeholders
3. Requirements Definition expectation
4. Requirements analysis 14. Quality of output
5. Complexity Management 15. Utilisation of resources
16. Communication and management
6. Project Planning
reporting
7. Changing targets
17. Project control
8. Formal Methodology
18. Formal contract
9. Project Management 19. Knowledge management
10. User Involvement
11. Risk Management
A national vision towards a better future for the United Arab Emirates

8. Methodology (Phase I)
Definition of
business needs
and requirements
A national vision towards a better future for the United Arab Emirates

9. Methodology (Phase II)
Implementation
Management
A national vision towards a better future for the United Arab Emirates

10. Methodology & design principles
1, 12
2
2, 3
1,9,16
4, 18
5,6,7,11,13,15,17
11,19
18
4,5.10
5,10.14
A national vision towards a better future for the United Arab Emirates

11. System Acceptance
Lesson Framework ..
A national vision towards a better future for the United Arab Emirates

12. Project CREEPS!
Resources
Required resources
Cost Time
Scope Scope
Quality
Target
Cost
Resources
Budget limit
Quality
no clear definition of the:
“value system” and “measurement Due date
system” to track project objectives!
Time
(schedule)
A national vision towards a better future for the United Arab Emirates

13. Quality Acceptance Framework …
ISO/IEC 9126
Functionality Reliability Usability Efficiency Maintainability Portability
Suitability Maturity Understand Time behaviour Analysability Adaptability
Accuracy Fault tolerance ability Changeability Installability
Interoperability Recoverability Learnability Resource Stability Co-existence
Security Operability utilisation Testability Replaceability
Attractiveness
Functionality Reliability Usability Efficiency Maintainability Portability
compliance Compliance Compliance Compliance Compliance Compliance
Are the required How reliable is the Is the software How efficient is How easy is to How easy is to
functions available software? easy to use? the software? modify the transfer the
in the software? software? software to
another
environment?
A national vision towards a better future for the United Arab Emirates

14. Implementation
Lesson Stages ..
A national vision towards a better future for the United Arab Emirates

15. Project Implementation Stages …
Stage I Stage II Stage III
Interface/
Promote the
Short Integrate
use of the
Form with
Card
organisations
Interfacing and Integration
Issue/Produce ID Promote (enforce) the with:
cards to citizens and presentation of ID
• Ministry of Labour (MoL)
residents and card as a means for
• Ministry of Justice (MoJ)
minimise potential identity verification
• Ministry of Interior (MoI)
noise from public and pre-requisite to • Ministry of Education (MoE)
(make it smooth!). benefit/access to a • Ministry of Higher Ed (MoEd)
government services. • Ministry of Health (MoH)
data warehouse
A national vision towards a better future for the United Arab Emirates

16. Enrolment
Lesson Plan ..
A national vision towards a better future for the United Arab Emirates

17. Enrolment Strategy
Target: to enrol total population of 5 million ..
GO Live Mass
June/2005 1/1/2006 mid 2007-
Pilot Enrolment Full
Interim Enrolment
(System Testing) Enrolment
Registration Registration 14 Service Centres
limited to Military, limited to gov.
Interior, and organisations Mobile/Portable
Police staff and their Registration Units
families
A national vision towards a better future for the United Arab Emirates

18. Summary
Well thought through:
1. Project Management Approach
2. Scope and Quality Acceptance Criteria
3. Implementation Stages
4. Population Enrolment
A national vision towards a better future for the United Arab Emirates

19. A national vision towards a better future for the United Arab Emirates

20. Thank you...
Ali M. Al-Khouri
Assistant Director General, Central Operations
Emirates IDentity Authority
E-mail: ali.alkhouri@emiratesid.ae