Key Performance Indicators
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This document discusses safety performance indicators (SPIs), which are data-based metrics used to monitor and assess safety performance in areas like flight operations, maintenance, and finances. SPIs help management determine if an airline is achieving its safety objectives. Acceptable safety is defined by setting SPIs and safety performance targets. SPIs should be linked to objectives and based on available data. Management monitors SPIs and targets to identify abnormal safety changes and ensure targets are realistic and achievable. Examples provided include using customer complaints to measure satisfaction and flight delays to measure on-time performance. The process involves setting objectives, indicators, targets, and checking if targets are met, addressing issues if not. Departments must define and report their objectives,
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[To download this presentation, visit:
https://www.oeconsulting.com.sg/training-presentations]
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These materials are perfect for enhancing your business or classroom presentations, offering visual aids to supplement your insights. Please note that while comprehensive, these slides are intended as supplementary resources and may not be complete for standalone instructional purposes.
Frameworks/Models included:
Microsoft’s Digital Transformation Framework
McKinsey’s Ten Guiding Principles of Digital Transformation
Forrester’s Digital Transformation Framework
IDC’s Digital Transformation MaturityScape
MIT’s Digital Transformation Framework
Gartner’s Digital Transformation Framework
Accenture’s Digital Strategy & Enterprise Frameworks
Deloitte’s Digital Industrial Transformation Framework
Capgemini’s Digital Transformation Framework
PwC’s Digital Transformation Framework
Cisco’s Digital Transformation Framework
Cognizant’s Digital Transformation Framework
DXC Technology’s Digital Transformation Framework
The BCG Strategy Palette
McKinsey’s Digital Transformation Framework
Digital Transformation Compass
Four Levels of Digital Maturity
Design Thinking Framework
Business Model Canvas
Customer Journey Map
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Key Performance Indicators
- 4. • Safety Performance Indicator: • A data-based safety parameter used for monitoring and assessing performance such as:
- 9. FLIGHT OPS
- 10. FLIGHT OPS
- 11. MAINTENANCE • Ground Time For Bird Strike Or Maintenance Release Number of flights flown with operational MEL restrictions
- 12. FINANCIAL
- 13. • SPIs are used to help senior management know whether or not the airline (or any other operation) is likely to achieve its objectives;
- 14. • The concept of an acceptable level of safety is expressed by two specific metrics, namely : • Safety Performance Targets and • Safety Performance Indicators.
- 15. • The development of SPIs should be linked to the safety Objectives and be based on the analysis of data that is available or obtainable. • The monitoring and measurement process involves the use of selected safety performance indicators, corresponding SPTs and safety triggers.
- 16. • Owner should monitor the performance of established SPIs and SPTs to identify abnormal changes in safety performance. • SPTs should be realistic, context specific and achievable
- 17. For example: • Safety Objective(SO): SO7: To continuously improve customer satisfaction • Safety indicator(SI): –SPI#07- number of customer complains per year
- 18. • In this case the Safety Performance Target (SPT): • SPT#07A1- 80% of complaints have been actioned within 1 month • SPT#07A2- 80% of recommendations have been implemented within 1 month
- 20. • Our Ops Objective: reduce the flight delays • SPI#16- number of flight delays over 15 minutes per year • SPT#16- reduce the delays to x number of flights per year
- 24. 1) We need to set and define our Safety Objectives (SO) 2) Determine the Indicators 3) Determine the Targets 4) Check if the Targets have been met? a) If the targets have not been met? I. SAG to meet and find solutions II. Move proposal to AM for resolution
- 25. • Each department must define and forward: – Safety Objectives – Safety Indicators – Safety Targets – Guide should be described in SMS manual
- 27. Any Questions?