1. Process consultation and organizational development (OD) interventions are needed to improve relationships between departments and implement new processes in a systemic way. 2. OD aims to help organizations better adapt to changes like new technologies through developing beliefs, attitudes, and values. 3. Interventions should target strategic, technological/structural, and human resource issues like communication, leadership, and stress management. Group activities like T-groups and team building could help strengthen interpersonal relationships.