1. CURRICULUM VITAE
NAME: KEVIN BLAMPHIN
DATE OF BIRTH: 11/03/1969
NATIONALITY: BRITISH
MOBILE: 0773 8680459
EMAIL: KevinBlamphin@Virginmedia.com
HOME TELEPHONE: 01634 310260
ADDRESS: 14 Hillborough Grove
Chatham
Kent
ME58JA
PROFILE
I am self-motivated, conscientious and hard working. I am able to work alone, or as part of a
supervised team or supervisor. I am willing to undertake any training necessary for a new
position and find information retention extremely easy. I have held a full driving licence for 22
years.
My hobbies and interests include computing, restoring and riding vintage scooters and DIY. I
have a very good family life, which fills plenty of my spare time.
SCHOOL EDUCATION
1980 – 1982: OLDBOROUGH MANOR SECONDARY SCHOOL
1982 – 1986: MAIDSTONE GRAMMAR SCHOOL FOR BOYS
QUALIFICATIONS
GCE ‘O’ LEVELS: ENGLISH LANGUAGE GRADE C
GENERAL SCIENCE GRADE A
STATISTICS GRADE B
BIOLOGY GRADE B
PHYSICS GRADE C
ENGLISH FOR BUSINESS
& PROFFESSIONAL USE GRADE B
POLITICAL STUDIES GRADE B
ENGLISH LITERATURE GRADE C
MATHEMATICS GRADE B
COLLEGE EDUCATION
1986 – 1989: MID-KENT COLLEGE OF HIGHER AND FURTHER EDUCATION
(FULL TIME)
1991 – 1992: MID-KENT COLLEGE OF HIGHER AND FURTHER EDUCATION
(PART TIME)
QUALIFICATION
BTEC ONC ELECTRICAL ENGINEERING

2. CURRENT ACTIVE AVAYA CERTIFICATIONS
ASPS - AVAYA AURA PRESENCE SERVICES
ASPS – AVAYA AURA CMS IMPLEMENTATION AND MAINTENANCE
ACSS – AVAYA AURA CALL CENTRE ELITE
ACSS – AVAYA AURA COMMUNICATION MANAGER AND CM MESSAGING
ACSS – AVAYA AURA CONFERENCING
ACIS – AVAYA AURA COMMUNICATION MANAGER AND MESSAGING R6
Example Expired and Outdated Avaya Certifications
ACE – IP Telephony
ACS – Design IP Telephony
ACA – Maintain Enterprise IP Telephony
ACA – Contact Centre Management
PAA – Design Session Initiation Protocol (SIP)
PAA – Implement Session Initiation Protocol (SIP)
PAA – Implement Application Enablement Services (AES)
Plus many more.
EMPLOYMENT HISTORY
April 2016- Present. Capstone Intelligent Solutions
I am currently working as a senior project and maintenance support engineer, for all Avaya
red products, CM3 up to CM7 and everything that is incorporated in the red UC environment.
Project work is on customer’s sites and support work from home, with occasional visits to the
London office.
The usual criteria applies to this position:
Good customer facing skills
Professionalism at all times
Good knowledge of all the products implemented and supported.
Keeping accreditations up to date and undertaking training when necessary, unfortunately this
has been on a restricted basis due to budget implications.
Since joining Capstone I have worked on several projects at Avaya Aura release 7, including
100% virtual environment installs as well as SBCE SIP trunking and remote worker solutions.
I have recently had some Cisco administration experience on CUCM versions 8-10. Although
not as experienced as on the Avaya CM, I can administer CUCM to a proficient level and
would welcome more training to be able to implement the system from the beginning to the
end of a project.
April 2015- April 2016. London and Quadrant Housing
I was employed by L&Q Housing as a Senior IT Infrastructure Voice Engineer.
L&Q are the biggest housing association in London with over 70,000 properties.
I was employed to look after the existing Avaya voice infrastructure and lead the tender
process for an upgrade. However, due to the recent budget changes affecting housing
associations, the upgrade project has had its budget cut and the upgrade may not be
proceeding as planned.
I therefore looked for another more challenging role.

3. Jan 2013 – April 2015 Proximity/Maintel Communications PLC
I was employed by Proximity as an installation and support engineer. I worked from home
when on support or on site when involved in project work.
Proximity have only just started working with the Avaya Aura, previously being a large Nortel
reseller and employing mostly Nortel engineers.
I was, therefore, in a team of only two Aura engineers but have been working on the latest
Aura products since joining the company.
The products I have now installed and supported are:
Aura CM
System manager
Session manager
CES
Presence
CMM
AAM
Aura conferencing
SBC
IP Office
Qualifications recently taken are:
ACSS Avaya Aura Conferencing (R7.x)
ACSS Avaya Aura Messaging
ACSS Avaya Aura Call Center Elite
ACSS Avaya Aura Communication Manager and CM Messaging
ACSS Avaya one-x UC Soft Clients
AIPS Avaya IP Office
Key Job Responsibilities:
o Building, strengthening and maintaining the company business / telecom relationship
o Maintain responsibility for the customers Avaya telecommunications platform
o Maintain documentation on all sites
o Building, strengthening and maintaining direct relationships with all IT site admin
o Observe all current company telecom standards
o Help build and document any future telecom standards
o Supporting and managing complex voice infrastructure, including Avaya
Communication manager PBX voice platforms, other legacy voice systems and
Avaya Call centre environments (ACD/CMS/Vector design/IVR)
o Continued development of Call Centre Best Practices
o Providing day to day administration, MACs and support functions

4. May 2007 – Jan 2013 CCT / Capita Ltd
My role was as senior field based support engineer. I had a client base of major customers,
whom I supported on a regular basis, as well as supporting other customers as and when the
need arises.
I was originally employed as a residential engineer for a large customer and was based in
London for the first 15 months at CCT. When this contract came to an end I began working
from home on remote support and in the field visiting customer’s premises.
Since joining CCT I gained several Avaya qualifications, APDS, ACIS and ACSS as well
previously being qualified at ACE level IP telephony (now lapsed). I have also attended the
CISCO ICND courses and taken and passed the CCNA exam (qualification now lapsed).
I am currently certified to Avaya Certified Support Specialist (ACSS) level.
Current large customers include:
News international – 4000+ users at Wapping, plus other sites across the UK
Travelport – Large customer with sites across the globe
Fidelity Investments – Very large international finance house
Over the past couple of years I have also been involved with various implementation projects:
Atlanta USA: Large CM upgrade from CM3 to CM5, servers replaced with s8800s, new MM
installed with SIP and Fax integration.
Europe: Various media gateways installed, system platform with AES etc
UK: Various upgrades and media gateway installations. Survivable AES on system platform
installed.
Jan 2006 – May 2007 Grapevine Ltd / Avaya / Morgan Stanley
I was a full time employee with Grapevine Ltd, but was contracted through Avaya as a
dedicated / residential engineer for Morgan Stanley at Canary Wharf.
The main purpose of this role was to supply support, maintenance and MAC work for the
London voice campus of Morgan Stanley and 2nd
line support for their sites across the globe.
The London campus consisted of three Avaya S8720 server pairs (in an ESS configuration)
plus various media gateways, the ATM backbone, Octel voicemails, CMS, soft consoles, IP
soft phones / hard phones and EC500.
The campus was spread over 8 different buildings with a total of 63 port networks. There
were approx 1200 users spread across the London campus.

5. Nov 2004 – Jan 2006 IP Integration Ltd
My position at IP Integration was as a maintenance engineer working remotely from home
and in the field. The systems being maintained were the Avaya Definity / Multivantage, Index
and IP office.
Major Customers supported included:
P&O (multi site with S8770 servers and S8300 LSP/G700, Intuity and CMS)
NHS Professionals (Multi site with Definity ECS, S8700, S8300/G700, CMS and Audix)
BUPA (Call centre site with S8700 servers, Intuity LX and CMS)
Various Borough Councils and Hospitals (Index, Definity etc)
Dec 2002 – Nov 2004 Evolution Voice and Data PLC
I was employed by Evolution as an installation and maintenance engineer. This position
included work on IP Office, Definity and Index phone systems as well as voice mails, call
loggers and call centre packages.
I first became an Avaya Certified Associate whilst at Evolution.
2000 – Nov 2002 Genesis Telecommunications
Employed by Genesis as a field maintenance engineer. This role included day to day routine
maintenance of the Definity (csi, si and G3r) and MCX systems, as well as diagnosing and
rectifying faults. Up until Nov 2001 this also included the Index system and peripherals until
this maintenance based was sold off.
1997 – 2000 Siemens Communications Systems
Working as a field support technician I specialised in the SDX range of products as well as
the Hicom 150, Office Pro, Realitis and ISDX systems. My duties included maintenance and
support of these systems (including voicemail and ACD applications) as well as monitoring,
clearing and escalating more in depth faults.
1996 – 1997 Maintel Europe Ltd
Employed as a maintenance engineer I worked mainly on SDX, ISDX, Panasonic and
Toshiba phone systems.
1994 – 1996 Reeves Lund & Co, Ltd

6. This company specialised in the installation of SDX, Panasonic and Toshiba telephone
systems. My role was as a combined installation and maintenance engineer in the city of
London. I was involved in the installation of 2 Index trial sites before the initial release of the
system. Other aspects of this position involved the installation and testing of CAT5 cabling
systems.
1993 – 1994 Principal Communications PLC
Employed as an installation/maintenance engineer. I was working on Goldstar, Interconnect
and Panasonic key systems.
1992 – 1993 NMP UK Ltd
Installing and maintaining payphones around London,
1989 – 1992 British Telecom
I began my career with BT as a one man installer at the grade of Technician 2B. My duties
involved the provision of exchange lines and extensions onto customers telephone systems. I
was promoted after 3 months and became a business systems fitter at the grade of
Technician 2A. At the start of 1991 I had some data training which went onto to become the
installation and commissioning of equipment for data systems including fibre optics.
1988 – 1989 British Rail
I joined BR at the grade of assistant technician in the signals and telecoms department. My
duties were to assist other team members to check, maintain and replace railway line plant in
our designated area. The types of equipment involved were signals, point motors, train
detectors, automatic braking systems and battery stations.

7. This company specialised in the installation of SDX, Panasonic and Toshiba telephone
systems. My role was as a combined installation and maintenance engineer in the city of
London. I was involved in the installation of 2 Index trial sites before the initial release of the
system. Other aspects of this position involved the installation and testing of CAT5 cabling
systems.
1993 – 1994 Principal Communications PLC
Employed as an installation/maintenance engineer. I was working on Goldstar, Interconnect
and Panasonic key systems.
1992 – 1993 NMP UK Ltd
Installing and maintaining payphones around London,
1989 – 1992 British Telecom
I began my career with BT as a one man installer at the grade of Technician 2B. My duties
involved the provision of exchange lines and extensions onto customers telephone systems. I
was promoted after 3 months and became a business systems fitter at the grade of
Technician 2A. At the start of 1991 I had some data training which went onto to become the
installation and commissioning of equipment for data systems including fibre optics.
1988 – 1989 British Rail
I joined BR at the grade of assistant technician in the signals and telecoms department. My
duties were to assist other team members to check, maintain and replace railway line plant in
our designated area. The types of equipment involved were signals, point motors, train
detectors, automatic braking systems and battery stations.