James Kelly has over 20 years of experience in network engineering and telecommunications. He has extensive experience migrating systems to Cisco platforms and has overseen the installation of Nortel and Redcom switches. Kelly developed a training program that improved technician proficiency by 35% and has served in leadership roles, including as a site manager overseeing 25 employees during a deployment.

1. James Kelly 611 Dale St.,San Marcos, TX 78666
Boggs77@yahoo.com cell 512-545-2775
Network Engineer
Accomplishments Upgradedover25 sitestoCiscoCall Manager/Unityplatform.
Migrated500+ agentsfrom many disparate systemstoCiscoACDplatform(UCCX).
CreatedStandardOperatingProceduresforswitchsite.
Oversawthe installationof Nortel DMS-250switch. Installedall the initial circuits,built
the translations,andwasresponsible foracceptance of the switch.
Developedtechniciantrainingprogramthatincreasedproficiencyinthe DMS-250
switchby35%.
Experience ACET, Inc. contracted toDepartmentof VA – Austin,TX – 2014- Present– ACDAdmin
- Migratedseveral service desksfromvarioussystems tothe Cisco ACD.
- Trainedagentsonnewsystemsduringmigrationsandsystemupgrades.
- PerformedMACDsand troubleshootingviaSDMticketingsystem.
- Technical ACDPOCfor SWATsand Governance Boards.
Harden Healthcare – Austin,TX – 2012- 2013 – TelecomTechnician
- Migratedcustomersfrom legacy PBXsto the CiscoCall Manager.
- Programmedthe requisiteCiscoswitchesandrouterstoenable VoIPnetwork.
- PerformedMACDsandtelecomrepairs viaLANDeskticketingsystem.
- Providedon-site installationandtraining of new telephonesystemtocustomers.
ITT Exelis– FOB Salerno,Khost, Afghanistan - 2011-2012 - LeadIGX Technician
- Maintained aRedcomPBX,supporting911, crash line, andall non-secure callsinand out
of the forwardoperatingbase.
- Responsible forscheduling,manning,andtrainingof department.
- Made leadtechnicianat earliestopportunity,passingreview board.
- Was actingsite managerfor 25 employees forovertwomonthsof deployment.
- Sat on reviewboardtestingIGXtechniciansforpromotion.
Grande Communications – San Marcos, TX - 2004-2011 - SeniorNOCCTechnician
- Monitoredcustomer’scircuitsensuringequipmentandtrunking were workingcorrectly.
- WorkedwithmultipleLECs,CLECsand IXCsto minimize outagesandrepairproblemroutes
or equipment.
Proficiencies Remedy/Clarify/SDM Genbandsoftswitch SS7/Q931 signaling
SIP/VoIP DMS 250/500 Routing/Translations
CiscoIOS AvayaG3 STS schemes
CiscoCM RedcomIGX E911
UnityVM Dex 600e NetworkDesign
CiscoUCCX CortelcoSR1000 Maintenance

2. James Kelly cont’d
GablesResidential –Houston,TX – 2003-2004 - FinishSupervisor
- Tookover constructionof apartmentsfromthe sheetrocktofinishedunits.
- Oversaw 10+ subcontracting companies’ work for quality assurance.
- Responsible forcompletingunitsunderstrictdeadlines.
Darwin Partners – Austin,TX - 2000-2003 - Contractedto Broadwing,Inc., - TrafficEngineer
- MonitoredtrafficlevelsforBroadwing’sMClassWholesaleISPventure.
- DevelopedLCRmodelsandoversaw the networkoptimization.
- Designedordersforbothfiberandelectrical circuitsfornetworkaccess.
Global Crossing– Seattle,WA - 2000 - SwitchTechnician
- Maintained the DMS-500 and DEX 600 switches along with their accompanying DACs and
Mux equipment.
-Resolvedtrouble ticketswithClarifytroubleticketingsystem, toinclude individual
customeroutagesas well asLEC and intranetworkoutagesandmaintenance.
Comtex– Seattle,WA - 1998-1999 - SwitchManager/LeadTech
- Ordered all circuits from LEC/IXC.
- Oversaw installation of new DMS-250 and provisioned the network to support it.
- Installed all circuits and built translations in the DMS.
- Built the call center and programmed IVR.
- Oversaw and built a new collocation facility to allow for increased fiber into building.
U.S. Telco– Seattle,WA - 1996-1998 - Lead Tech/CustomerService
- Performedall maintenance andinstallsforanAvayaG3R andCortelco SR1000 PBXs.
- Engineered, designed,andbuiltupgrade toE911 services,includingLECdatabase support
and all switchtranslations.
- Tookand completedall service andrepaircalls.
Education BYU-Idaho– AASwithfocusinBusinessAdministration
Training DMS- 250 Translations
DMS- 250 Operational Measurements
DMS- 250 Maintenance
Titan5500 Maintenance
Available HarvardLeadershipclasses forSite Managerqualification withITTExelis.
Certifications CompTIA Security+ (COMP001020251292) (DoD 8570 Compliant)
SecretClearance
CiscoCCENT (415622948865JRVI)