Kewin David has over 11 years of experience in vendor relationship management and governance roles for major banks like Deutsche Bank, Citibank, and ADIB. He currently works as a Business Support Manager at ADIB, where he is responsible for SLA monitoring and risk management of vendors. Prior to this, he held project management and business analyst roles at Tech Mahindra and Deutsche Bank, where he managed outsourcing vendors and transitions. Kewin holds an MBA in Project Management and has experience implementing governance frameworks and managing all aspects of the vendor lifecycle.

1. CURRICULUM VITAE
PERSONAL INFORMATION
Name: Kewin David Email ID: kewinster@gmail.com
Mobile Number: +971 565937032
Date of Birth: 08.05.1981
Professional Summary
Self-motivated Vendor Relationship Manager specialized in managing both small/large BPO and IT
vendors. Proficient in all areas of vendor management including contract / SLA management, governance,
risk management, Project and Transition management. I have total 11 years of working experience for
major Banks and Consultancy firms like Deutsche Bank, Citibank and Tech Mahindra spread across the
globe in Hong Kong, UK, Singapore, UAE and India. Currently based out of Dubai.
WORK EXPERIENCE
Company Name: ADIB bank Dubai branch
Oct 25th
2015
Business Support Manager for Offshore Governance for Retail Banking unit
Job Profile
• Service Level Agreement (SLA) negotiations and monitoring with vendors
• Coordinating and interacting with business units, compliance, legal, IT and support teams to
ensure the engagement is in line with regulatory and control requirement
• Responsible for the day to day operational management of third party supplier performance
across Expat SBU activity
• Responsible for the monitoring and control of risk within Serco and for ensuring Governance
and Operational rigor is in force throughout and audit requirement for the third party vendor site
• Manage all issues and escalations raised by onshore and offshore stakeholders to closure
• Maintaining a weekly issues and escalation tracker for the business ensuring actions within an
impact on performance are tracked to closure
• Implementation of a change management framework which will cover all operational
management, people, technology and process change
• Responsible for all contractual requirements between the bank and supplier ensuring all
contracts are up to date reviewed and signed off by the legal and the respective stakeholders
• Leading of the Business support team who manage Vendor service performance and sourcing
• Actively participate in the evaluations of systems and vendor selection process and management
Company Name: Tech Mahindra (Project Manager for Citibank Operational and Technology team )
Oct 25th
2015
Project Manager / Business Analyst for Citibank Operational and Technology team
Job Profile
• Mapping the process and prepare functional requirement document based on client requirement
• Detail the gap analysis document as per the requirement of client
• Prepare Business Process Document, process flows (swim lanes), Change Request and System
Requirement specifications

2. • Conduct requirement gathering with the client team, business and senior management and
conduct gap analysis
• Perform Functional testing and Quality Assurance testing based on client and business
requirement
• Development of SharePoint and implementation of a leading GRC (Governance, Risk and
Compliance) Metric Stream product
• Defines project requirements by identifying project milestones, phases, and elements; training
project team members; provide assistance in establishing project budget.
• Monitors project progress by tracking activity; resolving problems; publishing progress reports;
recommending actions.
• Development and deployment of Reports, Dashboard, Questionnaire surveys in Share-Point and
Metric Stream
• Assist in designing and executing the pilot projects related to outsourcing risk analysis.
Company Name: Deutsche Bank CIB Centre
Sept 11 2006 to Jun 22nd
2012
Designation Business Manager for Outsourcing Risk Management Team
Onshore Experience:
1 Year: Hong Kong and Singapore Outsourcing vendor Management project for the DB Hong Kong AG branch
1 Month: London: Transition of Central Management process to Mumbai Branch
Job Profile
Research Outsourcing (Vendor and Risk Management) Significant Vendor Management, Transition and
Operational Risk management experience, in terms of scale, scope and geography
• Experience of transitioning projects for BPO companies with > 500 people in size (end-state)
and multi-country and multi-lingual footprint. Migration and transition of projects and process
from USA, UK, Hong Kong and Japan to BPO companies in India, Sri Lanka, China, Chile and
Costa Rica
• Assist in development of Offshore Delivery Centre, oversee recruitment, training and transitions
and drive a risk governance mechanism to ensure that the control of vendor footprint aligns with
Deutsche Bank offshoring policies
• Creation, development and execution of RFPs to ensure the most competitive proposals are
obtained from the vendors. Negotiate with the vendors to get the best cost of ownership
• Review Outsourcing and Vendor Agreement (MSA, PD ) for all the vendors supporting
Research
• Provide assistance in conducting Vendor Risk review onsite for outsourcing operational risk
aspects such as Information security and BCM
• Participate in Vendor Management and Supplier Relationship Management; ensuring suppliers
adhere to top standards of performance
• Develop, plan and implement the Risk management framework for all the outsourcing vendors
(600 headcount) within Global Markets Research for Deutsche Bank
• Develop new risk initiatives, including outsourcing policies, processes and awareness programs
to promote risk awareness and compliance with Deutsche Bank’s policies, standard and
guidelines

3. • Assist the Head of Outsourcing for the new vendors on boarded in the decision making process
and also providing internal/external policies and regulation
• Coordinating and interacting with legal, compliance, information technology and risk officers to
ensure the engagement is in line with Research risk regulatory and control requirements
• Conducting risk awareness and compliance presentation for the new joiners and the existing
outsourced vendors
• Timely submission of outsourcing risk audit reports such as risk review, compliance
questionnaire, ITSG, WSP etc. to the Head of Risk management and Outsourcing committee
• Actively involved in driving the vendor governance process and managing the Vendor Portfolio
Planning and Risk Review
• Manage work required to transition people and process to new locations. Ensuring that project
objectives are met while balancing the constraints, incl. scope, budget, schedule, resources,
quality, risk, and others.
• Managing the entire Vendor Performance / evaluation process for the 560 offshore vendors
• Develop full scale outsourcing project plans with timelines based on project requirement and
actively monitor and track project deliverables and implement appropriate control measures
• Identify, monitor, communicate and facilitate the mitigation of risks & issues during the course
of the project
• Ensuring that all control steps are completed for the on-boarding and off-boarding of Research
and IT vendors working with all relevant risk, compliance legal and technology groups as
necessary
• Managing the contract database and all associated files. Duties include assisting with contract
development, administration, tracking and analysis, as well as communication of supplier
performance and contract compliance
• Assist the business in identifying and developing solutions to potential issues
involving operational and regulatory risk
• Annual budget preparation for the outsourced Research and IT vendor
• Function as Center of Competence for any questions around Transition Management (Migration
= transfer of function/role from onshore to offshore
• Review performance of key vendors against global KPIs and facilitate implementation of
appropriate interventions & innovative solutions to address the changing business needs
• Attend regular meetings with the vendors and Senior Management to discuss service levels,
ongoing projects, escalated issues, performance results and risk issue
Company Name: Global Respondez
Designation: MIS Executive
Department: Quality Compliance June 2003 – September 2006
Job Profile
MIS EXECUTIVE
Process: US Mortgage
Analysis:

4. 1 Periodic Analysis of the process to upgrade the quality of work.
2 Generation of MIS reports and their Analysis.
3 Handled Mortgage Processes (Outbound / Inbound) for 3 Years, Analysis, Reporting,
Forecasting and Production Predictions. Geographical product influence (Limited to US), Client
interactions and Servicing.
4 Data flow monitoring, Data and Trends Analysis on a regular basis for Teams and Individuals.
5 Performance management tracking.
Co-ordination:
• Interacting with the client to understand their need and discussing with the higher Management
with implementation.
• Assisting teammates in Preparation of various MIS related reports for Internal & External
Clients.
• Performance related feedbacks to the Asst Manager and the Operation manager
• To escalate MIS related issues to the Project Managers and/or work independently.
• Co-coordinating with different departments like IT, Program Management, Business
Development, HR and Accounts.
• Handled Training Batches for Mortgage Campaigns,
• Also maintained the Short Term SLA’s with recurrent Vendors as in regards to production
provided, payment & reconfirmation of production capitalized and achieving the Targets on
subjective to Campaigns.
SENIOR COMPLIANCE ASSOCIATE: (Global Respondez)
1 Sampling and evaluating call
2 Providing effective feedback to the agents
3 Working closely with the Operations Manager, analyzing the defect areas and suggesting
measures to overcome them.
4 Handling escalations and disputes.
5 Conducting briefing and debriefing sessions for the agents and other compliance associates.
6 Preparing MIS for the process.
EDUCATION
Years Particulars of Degree Institute
2012-13 Executive MBA in Project Management IMSR
2002-03 Bachelors of Commerce Mumbai University (ST Andrews)
2012 Pursuing PMP (Project Management
Professional)
PMI

5. Professional Training’s
Years Course Name Location
2014 Business Analyst Training in Metric Stream Bangalore
2012 QLIK view implementation London
2015 Certification in Retail Banking Dubai
STRENGTHS
 Strong communication skills backed up with the ability to put in hard work and succeed
 Quick learner who adapts to the tools available to successfully accomplish tasks
 Interpersonal and Analytical Skills
 Keen Interest in learning new things

6. Professional Training’s
Years Course Name Location
2014 Business Analyst Training in Metric Stream Bangalore
2012 QLIK view implementation London
2015 Certification in Retail Banking Dubai
STRENGTHS
 Strong communication skills backed up with the ability to put in hard work and succeed
 Quick learner who adapts to the tools available to successfully accomplish tasks
 Interpersonal and Analytical Skills
 Keen Interest in learning new things