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Module 10
Project Communications
Management
Agus Suhanto
Module Overview
• Lesson 1: Key Concepts & Terms
• Lesson 2: Plan Communications Management
• Lesson 3: Manage Communicati...
Lesson 1: Key Concepts & Terms
• Project Communications Management
• Project Communications Management Processes
• Key Ter...
Project Communications Management
• Project communications management is the
processes to ensure that the information need...
Project Communications Management Processes
• Plan Communications Management
• Manage Communications
• Monitor Communicati...
Key Terms
• Communication mechanisms:
• Written
• Spoken
• Formal / informal
• Gestures
• Media
• Choice of words
• 5Cs of...
Key Terms (continued)
• Communications skills:
• Listening actively
• Awareness of cultural and personal differences
• Ide...
Key Terms (continued)
• Project report types:
• Status report
• Progress report
• Trend report
• Forecasting report
• Vari...
Trends & Emerging Practices
• Inclusion of stakeholders in project reviews
• Inclusion of stakeholders in project meetings...
Tailoring Considerations
• Stakeholders
• Physical location
• Communications technology
• Language
• Knowledge management
Considerations for Adaptive Environments
• Communication occurs more frequently and
quickly.
• Streamlining team members a...
Lesson 2: Plan Communications Management
• Plan Communications Management Overview
• Plan Communications Management Data F...
Plan Communications Management Overview
• Plan communications management is the
process of developing an appropriate appro...
Plan Communications Management Data Flow
Plan Communications Management Input
• Project charter
• Project management plan
• Resource management plan
• Stakeholder ...
Plan Communications Management Tools &
Techniques
• Expert judgment
• Communication
requirements analysis
• Communication ...
Plan Communications Management Output
• Project management plan
• Communications management plan
• Project management plan...
Lesson 3: Manage Communications
• Manage Communications Overview
• Manage Communications Data Flow
• Manage Communications...
Manage Communications Overview
• Manage communications is the process of
ensuring timely and appropriate collection,
creat...
Manage Communications Data Flow
Manage Communications Input
• Project management plan
• Resource management plan
• Communications management
plan
• Stakeh...
Manage Communications Tools & Techniques
• Communication technology
• Communication methods
• Communication skills
• Proje...
Manage Communications Output
• Project documents
• Project communications
• Project management plan updates
• Communicatio...
Lesson 4: Monitor Communications
• Monitor Communications Overview
• Monitor Communications Data Flow
• Monitor Communicat...
Monitor Communications Overview
• Monitor communications is the process of
ensuring the information needs of the project a...
Monitor Communications Data Flow
Monitor Communications Input
• Project management plan
• Resource management plan
• Communications management plan
• Stake...
Monitor Communications Tools & Techniques
• Expert judgment
• Project management information system
• Data representation
...
Monitor Communications Output
• Work performance
information
• Change requests
• Project management plan
updates
• Communi...
Quiz
Module Reviews
References
• [PMBOK6] – The PMBOK 6th edition from pmi.org
• [RITA9] – Rita Mulcahy’s PMP Exam Prep 9th
edition from RMC P...
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Project Communications Management - PMBOK6

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The concepts and processes on how to perform project communications management according to PMBOK Guide 6th edition. You'll find key concepts and terms, plan communications management, manage communications, and monitor communications. This module is closely related with project stakeholder management module.

Published in: Leadership & Management
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Project Communications Management - PMBOK6

  1. 1. Module 10 Project Communications Management Agus Suhanto
  2. 2. Module Overview • Lesson 1: Key Concepts & Terms • Lesson 2: Plan Communications Management • Lesson 3: Manage Communications • Lesson 4: Monitor Communications
  3. 3. Lesson 1: Key Concepts & Terms • Project Communications Management • Project Communications Management Processes • Key Terms • Trends & Emerging Practices • Tailoring Considerations • Considerations for Adaptive Environment
  4. 4. Project Communications Management • Project communications management is the processes to ensure that the information needs of the project and its stakeholders are met through development of artifacts and implementation of activities designed to achieve effective information exchange. • Project communications management parts: • Develop a strategy to ensure communication is effective for stakeholders • Carrying out the activities necessary to implement the communication strategy.
  5. 5. Project Communications Management Processes • Plan Communications Management • Manage Communications • Monitor Communications
  6. 6. Key Terms • Communication mechanisms: • Written • Spoken • Formal / informal • Gestures • Media • Choice of words • 5Cs of written communications: • Correct grammar and spelling • Concise expression and elimination of excess words • Clear purpose and expression directed to the needs of the reader • Coherent logical flow of idea • Controlling flow of words and ideas
  7. 7. Key Terms (continued) • Communications skills: • Listening actively • Awareness of cultural and personal differences • Identifying, setting, and managing stakeholder expectations • Enhancement of skills • Communication channels formula: 𝒏 (𝒏 −𝟏) 𝟐 ; where n is the number of stakeholders.
  8. 8. Key Terms (continued) • Project report types: • Status report • Progress report • Trend report • Forecasting report • Variance report • Earned value report • Lessons learned documentation
  9. 9. Trends & Emerging Practices • Inclusion of stakeholders in project reviews • Inclusion of stakeholders in project meetings • Increased use of social computing • Multifaceted approaches to communications
  10. 10. Tailoring Considerations • Stakeholders • Physical location • Communications technology • Language • Knowledge management
  11. 11. Considerations for Adaptive Environments • Communication occurs more frequently and quickly. • Streamlining team members access to information. • Frequent team checkpoints. • Co-locating team members. • Posting project artifacts in transparent fashion. • Regular stakeholder reviews.
  12. 12. Lesson 2: Plan Communications Management • Plan Communications Management Overview • Plan Communications Management Data Flow • Plan Communications Management Input • Plan Communications Management Tools & Technique • Plan Communications Management Output
  13. 13. Plan Communications Management Overview • Plan communications management is the process of developing an appropriate approach and plan for project communication activities based on the information needs of each stakeholder or group, available organizational assets, and the needs of the project. • Key benefit: a documented approach to effectively and efficiently engage stakeholders by presenting relevant information in a timely fashion.
  14. 14. Plan Communications Management Data Flow
  15. 15. Plan Communications Management Input • Project charter • Project management plan • Resource management plan • Stakeholder engagement plan • Project documents • Requirements documentation • Stakeholder register • Enterprise environmental factors • Organizational process assets
  16. 16. Plan Communications Management Tools & Techniques • Expert judgment • Communication requirements analysis • Communication technology • Communication models • Basic sender/receiver • Interactive • Communication methods • Interactive communication • Push communication • Pull communication • Interpersonal and team skills • Communication styles assessment • Political awareness • Cultural awareness • Data representation • Stakeholder engagement assessment matrix • Meetings
  17. 17. Plan Communications Management Output • Project management plan • Communications management plan • Project management plan updates • Stakeholder engagement plan • Project documents updates • Project schedule • Stakeholder register
  18. 18. Lesson 3: Manage Communications • Manage Communications Overview • Manage Communications Data Flow • Manage Communications Input • Manage Communications Tools & Techniques • Manage Communications Output
  19. 19. Manage Communications Overview • Manage communications is the process of ensuring timely and appropriate collection, creation, distribution, storage, retrieval, management, monitoring, and the ultimate disposition of project information. • Key benefit: it enables an efficient and effective information flow between the project team and the stakeholders.
  20. 20. Manage Communications Data Flow
  21. 21. Manage Communications Input • Project management plan • Resource management plan • Communications management plan • Stakeholder engagement plan • Project documents • Change log • Issue log • Lessons learned register • Quality reports • Risk report • Stakeholder register • Work performance reports • Enterprise environmental factors • Organizational process assets
  22. 22. Manage Communications Tools & Techniques • Communication technology • Communication methods • Communication skills • Project management information system • Project reporting • Interpersonal and team skills • Active listening • Conflict management • Cultural awareness • Meeting management • Networking • Political awareness • Meetings
  23. 23. Manage Communications Output • Project documents • Project communications • Project management plan updates • Communications management plan • Stakeholder engagement plan • Project documents updates • Issue log • Lessons learned register • Project schedule • Risk register • Stakeholder register • Organizational process assets updates
  24. 24. Lesson 4: Monitor Communications • Monitor Communications Overview • Monitor Communications Data Flow • Monitor Communications Input • Monitor Communications Tools & Techniques • Monitor Communications Output
  25. 25. Monitor Communications Overview • Monitor communications is the process of ensuring the information needs of the project and its stakeholders are met. • Key benefit: optimal information flow as defined in the communications management plan and the stakeholder engagement plan.
  26. 26. Monitor Communications Data Flow
  27. 27. Monitor Communications Input • Project management plan • Resource management plan • Communications management plan • Stakeholder engagement plan • Project documents • Issue log • Lessons learned register • Project communications • Work performance data • Enterprise environmental factors • Organizational process assets
  28. 28. Monitor Communications Tools & Techniques • Expert judgment • Project management information system • Data representation • Stakeholder engagement assessment matrix • Interpersonal and team skills • Observation/conversation • Meetings
  29. 29. Monitor Communications Output • Work performance information • Change requests • Project management plan updates • Communications management plan • Stakeholder engagement plan • Project documents updates • Issue log • Lessons learned register • Stakeholder register
  30. 30. Quiz
  31. 31. Module Reviews
  32. 32. References • [PMBOK6] – The PMBOK 6th edition from pmi.org • [RITA9] – Rita Mulcahy’s PMP Exam Prep 9th edition from RMC Publications™

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