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Kayla Brown Unit 3 IP.docx
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Kayla Brown Unit 3 IP.docx
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Kayla Brown Unit 3 IP.docxby Kayla BrownKayla Brown Unit 3
IP.docxORIGINALITY REPORTPRIMARY SOURCES
Running head: BUSINESS ADMINISTRATION
1
BUSINESS ADMINISTRATION
7
Business Administration: Dell Company
Introduction
Dell Company is an American-based multinational computer
technology Company specializing in the manufacture of high
tech gadgets, laptop, and PCs. The Company was established by
Michael Dell in 1984 and has its headquarters in the Round
Rock region of Texas (Form 10-K, 2016). Dell is one of the
corporations that continue to be affected by the aspect of
globalization and changes in technology. Nonetheless, Dell has
continuously demonstrated its resilience in embracing modern
computing technology in its offering. Such adaptations have
been vital for the Company in responding to the changing needs
of its different stakeholders and to survive the ever-changing
tech market. Therefore, this assignment will apply the concept
of industrial organization model and resource-based view model
in evaluating Dell earnings and how it can achieve the above
average return. Also, the thesis will perform an analysis of
globalization and technology with respect to Dell. The
subsequent section of the paper will discuss stakeholders’
contributions to the organization, and how the mission and
vision statement for Dell pronounces its success.
Globalization and Technology
Kay (2014) defines globalization as the interaction pattern and
the integration of people or even business across the globe
owing to improvement in trade activities and investment
opportunities mainly influence by the prevalent use of
technology. The aspect of globalization and continuous reliance
on technology in commerce has been a momentous boost for
Dell Company in growing its revenue and profits. Currently, the
firm is experiencing a boom in sales across Europe, Asia, and
Africa (Form 10-K, 2016). Furthermore, globalization and
revolutions in technology have been pivotal in growing the
concept of ‘trading beyond borders,’ by eliminating trade
barriers and currency restrictions experienced in the past. The
introduction of the internet was the hallmark of the idea of
globalization. It was the invention of the internet that demanded
developments and upgrades in technology that transformed the
mode of global communication and business interactions (Kay,
2014). Hence, businesses such as Dell were able to reach out to
large masses of potential customers, a large pool of talented
employees, and suppliers of its brand offerings around the
globe.
Industrial Organization Model and the Resource-Based View
Model
According to Peteraf (2015), the industrial organization model
primarily analyzes the strategies of an enterprise, its policies,
and competitiveness in the industry. The model aims at
understanding the technique of operation for the business, its
value to the economic welfare of a country, as well as its
contribution to the industrial policies. Therefore, I/O is an
economic model important for strategic assessment for an
enterprise. Relatively, Peteraf (2015) defines the resource-based
view (RBV) model as focusing on organization internal
resources to highlight their strength and weaknesses. and build
on a firm competitiveness. The two models are ideal for firms to
grow their competitive advantages and device better strategies
for realizing profitability in the market. Therefore, for Dell to
grow its profits beyond the average returns it should focus on
its strength and weaknesses. For instance, it should use its
strong financial base and brand reputation to expand in the
market, e.g., through acquisition and mergers and corporate
buyouts. The Company currently pursue a merger with VMware
and has also acquired over ten other companies including EMC
Corporation in 2016, Perot Systems in 2009, Alienware in 2006,
and Security Software in 2012, and Force 10 in 2011. Therefore,
the resource-based view is ideal for Dell to grow its revenue
beyond and above average return as it reflects on the internal
strength and weaknesses of the firm. Also, the RBV model is
somewhat superior and positively impacts Dell's production
process (Peteraf, 2015; Form 10-K, 2016).
Mission and Vision Statement
Dell in its mission and vision structure inscribe that it is
dedicated to making the optimum/ best use of its macro and
micro environmental resources to manufacture grade A products
and services capable of achieving the definitive consumer
experience (Form 10-K, 2016). Also, the goal of Dell is to
deliver sustainable technological and computing solutions to all
its customers with an aim of achieving mutual growth, as well
as delivering value to its markets. Likewise, the enterprise aims
at manufacturing efficient computers capable of supporting the
needs of the visually impaired in the society, as well as the
needs of the environment, people’s social needs, economic
needs, and corporates needs. Such efforts Dell seek to achieve
through the inclusion of ethical conduct in its code of practice.
Dell mission, vision, and goals have continued to earn it
significant popularity and brand reputation in the society. The
firm has overtime demonstrated its resilience in standing by its
brand value earning it admiration alongside other brands in the
global market. The firm continues to innovate in a manner that
corresponds to its diverse user needs. Dell treats all its
customers as equal and seeks to uplift the spirit of the society,
as well as restore hope to the marginalized segments of the
global markets. As such, Dell continues to focus on green
supply chain strategies of retailing of its computers to meet its
specific client needs. The strategy is effective for the firm to
determine its consumer needs, as well as reducing overheads
and wastages. Such corporate values have by far enhanced
Dell’s reputation in the market with an estimated brand value of
42 billion dollars to confirm its dominance in the global tech
market (Form 10-K, 2016).
Stakeholders Contribution
The three types of shareholders for Dell Company consist of the
capital market shareholders, the organizational shareholders,
and the product market shareholders (Form 10-K, 2016). These
groups of shareholders impact the firm’s operation in several
ways. For example, the capital market shareholders comprising
of the Company suppliers and creditors are usually interested in
the ability of the firm to make payment when they fall due.
Therefore, Dell management can deploy different mix strategies
to ensure that the business accumulates enough revenue to pay
off the creditors and suppliers while meeting the firm’s cash
flow demands. Such abilities to satisfy creditors’ obligations
are convincing enough for stakeholders to continue investing in
the firm (Dell Inc., 2018). Likewise, the product market
shareholders consisting of the surrounding communities and
customers are usually concerned with the CSR of an
organization. The ability of a firm to engage in sustainable CSR
strategies is important in growing its brand loyalty. Therefore,
Dell should invest in sustainable communication strategy to the
market, along with improving the quality of its brand offerings
to grow in the market. Finally, the Organizational stakeholders
comprising of the firm's employees and the executive board are
interested in the firm’s globalization success. Therefore, they
should strive to deliver quality consistently to the market to
expand the scope of the firm and to compete in the mainstream
tech markets (Dell Inc., 2018; Form 10-K, 2016).
Conclusion
The concept of strategic management and strategic
competitiveness has a significant impact on enterprises. In the
case of Dell Company, the deployment of strategic management
practice is increasingly growing it into a market challenger to
other dominant participants such as HP, Mac, Samsung, and
Lenovo. The enterprise mission, vision, and goal orientations,
as well as the stakeholder’s involvement, have been a
significant source of Dell success story (Form 10-K, 2016). The
enterprise has been able to build on its internal strength and
weaknesses through establishing practical solutions to realize
increases market share and growth in the tech production
market. By putting into practice what the management teaches,
Dell Company has been able to integrate its practices and
achieve a significant milestone in being regarded as the new
face of quality computer manufacturers around the globe (Kay,
2014).
References
Dell Inc. (2018, February 16). Corporate Social Responsibility |
Dell. Retrieved April 12, 2018, from
http://www.bing.com/cr?IG=CD6FD944857E4929BD3CBBF392
ECA42D&CID=1638A330652B67801173A89E648466D4&rd=1
&h=N9nDGlsCsFPNKAS9jfWlQ6eHuQ6qvWOyVQyEJMvqIWQ
&v=1&r=http%3a%2f%2fwww.dell.com%2flearn%2fus%2fen%
2fuscorp1%2fcr%3fc%3dus%26l%3den%26s%3dcorp&p=DevEx
,5068.1
Form 10-K. (2016, September 11). UNITED STATES
SECURITIES AND EXCHANGE COMMISSION. Retrieved
April 12, 2018, from
https://www.sec.gov/Archives/edgar/data/1571996/00015719961
7000004/delltechnologiesfy1710k.htm
Kay, R. (2014). The Impact of Globalization and Technology. In
Managing Creativity in Science and Hi-Tech (pp. 155-163).
Springer, Berlin, Heidelberg.
Peteraf, M. A. (2015). The cornerstones of competitive
advantage: A resource‐based view. Strategic management
journal, 14(3), 179-191.
Running head: HEALTH CARE ORGANIZATION 1
HEALTH CARE ORGANIZATION 7
Health Care Organization
Kayla Brown
AIU Online
Unit 2 IP
Health Care Organization
Introduction
A hospital is a healthcare organization amongst several others,
for example, ambulatory surgical center, doctor’s office, urgent
clinic, nursing home, and many more. The market sector of the
hospital is a mass market. Mass market or undifferentiated
market is a strategy that is used to target all types of persons in
the market without isolation. Mass-market casts a wide net into
the market so as to capture as many people as possible to use
the services and facilities of the hospital without regard to age,
gender, social class et cetera (Srinivasan, 2008). This has a
disadvantage of having a limited appeal because not everyone
has the same preference of treatment.
Despite the benefits of the mass market, more hospitals are
leaning towards niche services. They do this to get an edge over
other healthcare facilities, in a very competitive market
(Srinivasan, 2008). Niche services also provide focused
concentration on a service thus ensuring better quality delivery.
Mass market will be the market sector for the hospital.
Health Care Approaches
The population health approach is becoming more recognized in
health care as compared to curative approach. Population health
approach assists leaders in planning and decision making where
its main focus is the health and wellness of the population and
not the illness. Assessing the general population to understand
the needs of the community. Such a research will address the
health issues that generally arise, which will lead to general
wellness of the community (El-Sayed & Galea, 2017). In
addition to the reduction of the general need for healthcare in
the community, the approach also assists in a better
organization. Generally, population approach will ensure a
better general health and thus reduce the healthcare demand in
an area which ultimately contributed to the sustainability of the
healthcare system.
On the other hand, a curative approach is a tool that has been in
use. Curative comes from curing, where a healthcare
concentrates on totally eliminating illnesses. Curative aims at
aggressively eliminating the medical issue, while population
approach simply minimizes the impact (El-Sayed & Galea,
2017). As such, curative is only suitable for a small group of
people and often becomes expensive though it is easier to
manage. Where else population approach is convenient to a
large number of people. It is easier to deliver the same service
for a wide variety of people than to tailor make for the same
large number. Also managing the population approach becomes
much better than curative when it comes to dealing with a large
population.
Healthcare Leadership Assessment
Leadership is pivotal to any organization. With the development
of health care, leadership is an important tool to ensure
continuous growth. In most cases, whenever there is a problem
with an organization, the issue can roughly be traced back to the
leaders. This makes the leadership role become pivotal to the
success of the hospital. A good leader with right leadership
techniques will ensure growth and development. There have
been several issues that healthcare organizations face, for
example, organizational climate, teamwork, training,
development, and much more. Organization climate is important
to the success of any healthcare facility. The ambient climate
condition can only be set by the leaders, a role that is quite
challenging. When all patients are satisfied with the service
delivered and professionals are delighted, shows good
leadership.
Teamwork is one of the major factors where a number of issues
emanate from. A situation where all the members concerned in a
healthcare such as a hospital are working together in unison
shows good leadership skills. There has been an evolution of
healthcare and the time where a doctor could provide quality
care by themselves is gone. In light of such, the demand for
quality by many necessitate parallel healthcare professional
development. The main focus is placed on patient-centered
teamwork approach. This is only possible when the patient is
placed at the center and the duties are shared (Ledlow &
Coppola, 2011). Through good coordination by the leaders, the
professionals can exhibit high-quality care as well as serving
many patients simultaneously.
It is the work of leaders in a hospital to ensure renewed focus
on quality. Periodical training and coaching of the staff is
important in guaranteeing continued satisfaction of patients.
This also gives room for adaptation to the new and upcoming
trends in health care. Such come with a connection of ensuring
that workers remain focused on their values, passion, and
purpose. It is the task of the leaders to assess the psych levels
of their workers and to find quick solutions to elevate them.
When workers are operating optimally, the leader is assured that
patients are well taken care of (Ledlow & Coppola, 2011). A
challenge that is overcoming most healthcare facilities is the
integration of technology into the system. The success of such a
task solely lies on the coordination of the leader of the facility.
Legal and Ethical Issues
Ethics can be defined as the study between right and wrong.
Ethics is a major factor when it comes to health care, for there
are many situations where a person may be ignorant, thus the
need for ethical guidelines. An example of ethical issues is
justice. The healthcare providers should always be just to all
patients and not seem to favor one type over the other. All
patient’s best interest must be held by the health provider as
they are trained to be beneficence (Pozgar, 2016). There should
always be respect for autonomy by accepting other people’s
decisions despite your own belief. A healthcare provider should
never be malfeasance and cause harm when taking any action.
Most of all, all healthcare providers are required to conduct
themselves with dignity.
Legal aspect in healthcare is where a person may be prosecuted
for not having followed the laid down rules. There are several
legal issued that emanate from healthcare and some border with
ethical matters. Confidentiality of a patient’s medical records is
paramount. One may face legal actions when the disseminate
information regarding a patient without their consent. Having
relationships with patients is also an illegal matter. Health
practitioners can be prosecuted for such. Consent is a very
important issue. When professionals act without the legal
consent of a patient or next of kin, charges may be levied
against them. Malpractice is one of the most prevalent among
legal issues. People who abuse their medical knowledge are
liable to face the consequences due to their malpractice (Pozgar,
2016).
Leadership Suggestions
There are many ways that a leader can ensure positive growth
while managing the risks in a healthcare facility like a hospital.
Staffing is most paramount when it comes to a hospital. In a
service rendering facility, the type of staff working is
paramount in reducing problems and making positive outcomes.
Well trained staff who are disciplined will have a positive
impact to the facility. Managing the finances of the institution
is also important in ensuring positive growth. When finances
are miss managed, most of the functions will start to crumble
beginning with the most important. Such a scenario can be
disastrous and the opposite will happen when there is good
financial management (Ledlow & Coppola, 2011).
Following the set regulations by the hospital and its employees
is important. It is the work of the leadership team to make sure
that all the staff is aware of the regulations and they follow
them to the latter. This will ensure that there are minimal
problems thus the facility' resources can be dedicated to growth.
Managing the public image is another important factor in
ensuring the success of the hospital. The hospital is profit based
meaning it thrives better with more patients (Ledlow &
Coppola, 2011). If the public image is not regarded, there might
be a loss of patients which will result in reduced income for the
facility.
Conclusion
Hospitals, like all other healthcare facilities, require a lot of
leadership commitment. Most of the success and failures of such
facilities can be directly attributed to the leadership. All aspects
of a hospital have to be managed and proper guidance is made
so as to ensure positive growth of the facility. It is only by good
leadership that patients can enjoy better services from hospitals.
Leaders will access the internal environment of such a facility
in areas such as teamwork. The leaders will set the ambient
climate for the organization to thrive while being cautious of
the ethical and legal issues that arise in the facility. The leaders
are also tasked with the role of looking for advice on how they
can improve their facility or otherwise reduce the negative
outcomes in the facility.
References
El-Sayed, A. M., & Galea, S. (2017). Systems science and
population health. New York, NY: Oxford University Press.
Ledlow, G. R., & Coppola, M. N. (2011). Leadership for health
professionals: Theory, skills, and applications. Sudbury, MA:
Jones and Bartlett.
Pozgar, G. D. (2016). Legal and ethical issues for health
professionals.
Srinivasan, A. V. (2008). Managing a modern hospital. New
Delhi: Sage Publications.
Wickramasinghe, N., Gupta, J. N. D., & Sharma, S. K.
(2005). Creating knowledge-based healthcare organizations.
Hershey Penns: Idea Group Pub.

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Kayla Brown Unit 3 IP.docxby Kayla BrownSubmission dat e.docx

  • 1. Kayla Brown Unit 3 IP.docx by Kayla Brown Submission dat e : 07 - May- 2018 09:51PM (UT C- 0500) Submission ID: 960568836 File name : Kayla Bro wn Unit 3 IP.do cx Word count : 184 8 Charact e r count : 1117 3 41% SIMILARIT Y INDEX
  • 2. 17% INT ERNET SOURCES 10% PUBLICAT IONS 36% ST UDENT PAPERS 1 7% 2 6% 3 3% 4 3% 5 3% 6 2% 7 2% 8 2% Kayla Brown Unit 3 IP.docx ORIGINALITY REPORT PRIMARY SOURCES journals.sagepub.com Int ernet Source Submitted to Bridgepoint Education St udent Paper Submitted to ASA Institute St udent Paper Submitted to American Intercontinental University Online
  • 3. St udent Paper J.K. Aronson. "Medication errors: what they are, how they happen, and how to avoid them", QJM, 05/20/2009 Publicat ion Submitted to Westclif f University St udent Paper Submitted to Kaplan University St udent Paper Submitted to WOU-DISTED St udent Paper 9 1% 10 1% 11 1% 12 1% 13 1% 14 1% 15 1% 16 1% 17 1% 18 1% 19 1% Submitted to Macquarie University St udent Paper Submitted to Icon College of Technology and Management
  • 4. St udent Paper betterhealthconnector.com Int ernet Source www.hqontario.ca Int ernet Source Submitted to Grand Canyon University St udent Paper Submitted to University of Wales Swansea St udent Paper Submitted to Impact International College Ltd St udent Paper Submitted to La Trobe University St udent Paper Submitted to Middlesex University St udent Paper Submitted to London Churchill College St udent Paper Submitted to Trident University International St udent Paper 20 1% 21 1% 22 1% Exclude quo tes Of f
  • 5. Exclude biblio graphy Of f Exclude matches Of f Submitted to Baker College of Allen Park St udent Paper Submitted to Arab Open University St udent Paper Submitted to Argosy University St udent Paper Kayla Brown Unit 3 IP.docxby Kayla BrownKayla Brown Unit 3 IP.docxORIGINALITY REPORTPRIMARY SOURCES Running head: BUSINESS ADMINISTRATION 1 BUSINESS ADMINISTRATION 7 Business Administration: Dell Company Introduction Dell Company is an American-based multinational computer technology Company specializing in the manufacture of high tech gadgets, laptop, and PCs. The Company was established by Michael Dell in 1984 and has its headquarters in the Round Rock region of Texas (Form 10-K, 2016). Dell is one of the corporations that continue to be affected by the aspect of globalization and changes in technology. Nonetheless, Dell has continuously demonstrated its resilience in embracing modern computing technology in its offering. Such adaptations have been vital for the Company in responding to the changing needs of its different stakeholders and to survive the ever-changing
  • 6. tech market. Therefore, this assignment will apply the concept of industrial organization model and resource-based view model in evaluating Dell earnings and how it can achieve the above average return. Also, the thesis will perform an analysis of globalization and technology with respect to Dell. The subsequent section of the paper will discuss stakeholders’ contributions to the organization, and how the mission and vision statement for Dell pronounces its success. Globalization and Technology Kay (2014) defines globalization as the interaction pattern and the integration of people or even business across the globe owing to improvement in trade activities and investment opportunities mainly influence by the prevalent use of technology. The aspect of globalization and continuous reliance on technology in commerce has been a momentous boost for Dell Company in growing its revenue and profits. Currently, the firm is experiencing a boom in sales across Europe, Asia, and Africa (Form 10-K, 2016). Furthermore, globalization and revolutions in technology have been pivotal in growing the concept of ‘trading beyond borders,’ by eliminating trade barriers and currency restrictions experienced in the past. The introduction of the internet was the hallmark of the idea of globalization. It was the invention of the internet that demanded developments and upgrades in technology that transformed the mode of global communication and business interactions (Kay, 2014). Hence, businesses such as Dell were able to reach out to large masses of potential customers, a large pool of talented employees, and suppliers of its brand offerings around the globe. Industrial Organization Model and the Resource-Based View Model According to Peteraf (2015), the industrial organization model
  • 7. primarily analyzes the strategies of an enterprise, its policies, and competitiveness in the industry. The model aims at understanding the technique of operation for the business, its value to the economic welfare of a country, as well as its contribution to the industrial policies. Therefore, I/O is an economic model important for strategic assessment for an enterprise. Relatively, Peteraf (2015) defines the resource-based view (RBV) model as focusing on organization internal resources to highlight their strength and weaknesses. and build on a firm competitiveness. The two models are ideal for firms to grow their competitive advantages and device better strategies for realizing profitability in the market. Therefore, for Dell to grow its profits beyond the average returns it should focus on its strength and weaknesses. For instance, it should use its strong financial base and brand reputation to expand in the market, e.g., through acquisition and mergers and corporate buyouts. The Company currently pursue a merger with VMware and has also acquired over ten other companies including EMC Corporation in 2016, Perot Systems in 2009, Alienware in 2006, and Security Software in 2012, and Force 10 in 2011. Therefore, the resource-based view is ideal for Dell to grow its revenue beyond and above average return as it reflects on the internal strength and weaknesses of the firm. Also, the RBV model is somewhat superior and positively impacts Dell's production process (Peteraf, 2015; Form 10-K, 2016). Mission and Vision Statement Dell in its mission and vision structure inscribe that it is dedicated to making the optimum/ best use of its macro and micro environmental resources to manufacture grade A products and services capable of achieving the definitive consumer experience (Form 10-K, 2016). Also, the goal of Dell is to deliver sustainable technological and computing solutions to all its customers with an aim of achieving mutual growth, as well as delivering value to its markets. Likewise, the enterprise aims
  • 8. at manufacturing efficient computers capable of supporting the needs of the visually impaired in the society, as well as the needs of the environment, people’s social needs, economic needs, and corporates needs. Such efforts Dell seek to achieve through the inclusion of ethical conduct in its code of practice. Dell mission, vision, and goals have continued to earn it significant popularity and brand reputation in the society. The firm has overtime demonstrated its resilience in standing by its brand value earning it admiration alongside other brands in the global market. The firm continues to innovate in a manner that corresponds to its diverse user needs. Dell treats all its customers as equal and seeks to uplift the spirit of the society, as well as restore hope to the marginalized segments of the global markets. As such, Dell continues to focus on green supply chain strategies of retailing of its computers to meet its specific client needs. The strategy is effective for the firm to determine its consumer needs, as well as reducing overheads and wastages. Such corporate values have by far enhanced Dell’s reputation in the market with an estimated brand value of 42 billion dollars to confirm its dominance in the global tech market (Form 10-K, 2016). Stakeholders Contribution The three types of shareholders for Dell Company consist of the capital market shareholders, the organizational shareholders, and the product market shareholders (Form 10-K, 2016). These groups of shareholders impact the firm’s operation in several ways. For example, the capital market shareholders comprising of the Company suppliers and creditors are usually interested in the ability of the firm to make payment when they fall due. Therefore, Dell management can deploy different mix strategies to ensure that the business accumulates enough revenue to pay off the creditors and suppliers while meeting the firm’s cash flow demands. Such abilities to satisfy creditors’ obligations
  • 9. are convincing enough for stakeholders to continue investing in the firm (Dell Inc., 2018). Likewise, the product market shareholders consisting of the surrounding communities and customers are usually concerned with the CSR of an organization. The ability of a firm to engage in sustainable CSR strategies is important in growing its brand loyalty. Therefore, Dell should invest in sustainable communication strategy to the market, along with improving the quality of its brand offerings to grow in the market. Finally, the Organizational stakeholders comprising of the firm's employees and the executive board are interested in the firm’s globalization success. Therefore, they should strive to deliver quality consistently to the market to expand the scope of the firm and to compete in the mainstream tech markets (Dell Inc., 2018; Form 10-K, 2016). Conclusion The concept of strategic management and strategic competitiveness has a significant impact on enterprises. In the case of Dell Company, the deployment of strategic management practice is increasingly growing it into a market challenger to other dominant participants such as HP, Mac, Samsung, and Lenovo. The enterprise mission, vision, and goal orientations, as well as the stakeholder’s involvement, have been a significant source of Dell success story (Form 10-K, 2016). The enterprise has been able to build on its internal strength and weaknesses through establishing practical solutions to realize increases market share and growth in the tech production market. By putting into practice what the management teaches, Dell Company has been able to integrate its practices and achieve a significant milestone in being regarded as the new face of quality computer manufacturers around the globe (Kay, 2014). References
  • 10. Dell Inc. (2018, February 16). Corporate Social Responsibility | Dell. Retrieved April 12, 2018, from http://www.bing.com/cr?IG=CD6FD944857E4929BD3CBBF392 ECA42D&CID=1638A330652B67801173A89E648466D4&rd=1 &h=N9nDGlsCsFPNKAS9jfWlQ6eHuQ6qvWOyVQyEJMvqIWQ &v=1&r=http%3a%2f%2fwww.dell.com%2flearn%2fus%2fen% 2fuscorp1%2fcr%3fc%3dus%26l%3den%26s%3dcorp&p=DevEx ,5068.1 Form 10-K. (2016, September 11). UNITED STATES SECURITIES AND EXCHANGE COMMISSION. Retrieved April 12, 2018, from https://www.sec.gov/Archives/edgar/data/1571996/00015719961 7000004/delltechnologiesfy1710k.htm Kay, R. (2014). The Impact of Globalization and Technology. In Managing Creativity in Science and Hi-Tech (pp. 155-163). Springer, Berlin, Heidelberg. Peteraf, M. A. (2015). The cornerstones of competitive advantage: A resource‐based view. Strategic management journal, 14(3), 179-191. Running head: HEALTH CARE ORGANIZATION 1 HEALTH CARE ORGANIZATION 7
  • 11. Health Care Organization Kayla Brown AIU Online Unit 2 IP Health Care Organization Introduction A hospital is a healthcare organization amongst several others, for example, ambulatory surgical center, doctor’s office, urgent clinic, nursing home, and many more. The market sector of the hospital is a mass market. Mass market or undifferentiated market is a strategy that is used to target all types of persons in the market without isolation. Mass-market casts a wide net into the market so as to capture as many people as possible to use the services and facilities of the hospital without regard to age, gender, social class et cetera (Srinivasan, 2008). This has a disadvantage of having a limited appeal because not everyone has the same preference of treatment. Despite the benefits of the mass market, more hospitals are leaning towards niche services. They do this to get an edge over other healthcare facilities, in a very competitive market (Srinivasan, 2008). Niche services also provide focused concentration on a service thus ensuring better quality delivery. Mass market will be the market sector for the hospital. Health Care Approaches The population health approach is becoming more recognized in health care as compared to curative approach. Population health approach assists leaders in planning and decision making where its main focus is the health and wellness of the population and not the illness. Assessing the general population to understand the needs of the community. Such a research will address the health issues that generally arise, which will lead to general wellness of the community (El-Sayed & Galea, 2017). In addition to the reduction of the general need for healthcare in the community, the approach also assists in a better organization. Generally, population approach will ensure a
  • 12. better general health and thus reduce the healthcare demand in an area which ultimately contributed to the sustainability of the healthcare system. On the other hand, a curative approach is a tool that has been in use. Curative comes from curing, where a healthcare concentrates on totally eliminating illnesses. Curative aims at aggressively eliminating the medical issue, while population approach simply minimizes the impact (El-Sayed & Galea, 2017). As such, curative is only suitable for a small group of people and often becomes expensive though it is easier to manage. Where else population approach is convenient to a large number of people. It is easier to deliver the same service for a wide variety of people than to tailor make for the same large number. Also managing the population approach becomes much better than curative when it comes to dealing with a large population. Healthcare Leadership Assessment Leadership is pivotal to any organization. With the development of health care, leadership is an important tool to ensure continuous growth. In most cases, whenever there is a problem with an organization, the issue can roughly be traced back to the leaders. This makes the leadership role become pivotal to the success of the hospital. A good leader with right leadership techniques will ensure growth and development. There have been several issues that healthcare organizations face, for example, organizational climate, teamwork, training, development, and much more. Organization climate is important to the success of any healthcare facility. The ambient climate condition can only be set by the leaders, a role that is quite challenging. When all patients are satisfied with the service delivered and professionals are delighted, shows good leadership. Teamwork is one of the major factors where a number of issues emanate from. A situation where all the members concerned in a healthcare such as a hospital are working together in unison shows good leadership skills. There has been an evolution of
  • 13. healthcare and the time where a doctor could provide quality care by themselves is gone. In light of such, the demand for quality by many necessitate parallel healthcare professional development. The main focus is placed on patient-centered teamwork approach. This is only possible when the patient is placed at the center and the duties are shared (Ledlow & Coppola, 2011). Through good coordination by the leaders, the professionals can exhibit high-quality care as well as serving many patients simultaneously. It is the work of leaders in a hospital to ensure renewed focus on quality. Periodical training and coaching of the staff is important in guaranteeing continued satisfaction of patients. This also gives room for adaptation to the new and upcoming trends in health care. Such come with a connection of ensuring that workers remain focused on their values, passion, and purpose. It is the task of the leaders to assess the psych levels of their workers and to find quick solutions to elevate them. When workers are operating optimally, the leader is assured that patients are well taken care of (Ledlow & Coppola, 2011). A challenge that is overcoming most healthcare facilities is the integration of technology into the system. The success of such a task solely lies on the coordination of the leader of the facility. Legal and Ethical Issues Ethics can be defined as the study between right and wrong. Ethics is a major factor when it comes to health care, for there are many situations where a person may be ignorant, thus the need for ethical guidelines. An example of ethical issues is justice. The healthcare providers should always be just to all patients and not seem to favor one type over the other. All patient’s best interest must be held by the health provider as they are trained to be beneficence (Pozgar, 2016). There should always be respect for autonomy by accepting other people’s decisions despite your own belief. A healthcare provider should never be malfeasance and cause harm when taking any action. Most of all, all healthcare providers are required to conduct themselves with dignity.
  • 14. Legal aspect in healthcare is where a person may be prosecuted for not having followed the laid down rules. There are several legal issued that emanate from healthcare and some border with ethical matters. Confidentiality of a patient’s medical records is paramount. One may face legal actions when the disseminate information regarding a patient without their consent. Having relationships with patients is also an illegal matter. Health practitioners can be prosecuted for such. Consent is a very important issue. When professionals act without the legal consent of a patient or next of kin, charges may be levied against them. Malpractice is one of the most prevalent among legal issues. People who abuse their medical knowledge are liable to face the consequences due to their malpractice (Pozgar, 2016). Leadership Suggestions There are many ways that a leader can ensure positive growth while managing the risks in a healthcare facility like a hospital. Staffing is most paramount when it comes to a hospital. In a service rendering facility, the type of staff working is paramount in reducing problems and making positive outcomes. Well trained staff who are disciplined will have a positive impact to the facility. Managing the finances of the institution is also important in ensuring positive growth. When finances are miss managed, most of the functions will start to crumble beginning with the most important. Such a scenario can be disastrous and the opposite will happen when there is good financial management (Ledlow & Coppola, 2011). Following the set regulations by the hospital and its employees is important. It is the work of the leadership team to make sure that all the staff is aware of the regulations and they follow them to the latter. This will ensure that there are minimal problems thus the facility' resources can be dedicated to growth. Managing the public image is another important factor in ensuring the success of the hospital. The hospital is profit based meaning it thrives better with more patients (Ledlow & Coppola, 2011). If the public image is not regarded, there might
  • 15. be a loss of patients which will result in reduced income for the facility. Conclusion Hospitals, like all other healthcare facilities, require a lot of leadership commitment. Most of the success and failures of such facilities can be directly attributed to the leadership. All aspects of a hospital have to be managed and proper guidance is made so as to ensure positive growth of the facility. It is only by good leadership that patients can enjoy better services from hospitals. Leaders will access the internal environment of such a facility in areas such as teamwork. The leaders will set the ambient climate for the organization to thrive while being cautious of the ethical and legal issues that arise in the facility. The leaders are also tasked with the role of looking for advice on how they can improve their facility or otherwise reduce the negative outcomes in the facility. References El-Sayed, A. M., & Galea, S. (2017). Systems science and population health. New York, NY: Oxford University Press. Ledlow, G. R., & Coppola, M. N. (2011). Leadership for health professionals: Theory, skills, and applications. Sudbury, MA: Jones and Bartlett. Pozgar, G. D. (2016). Legal and ethical issues for health professionals. Srinivasan, A. V. (2008). Managing a modern hospital. New Delhi: Sage Publications. Wickramasinghe, N., Gupta, J. N. D., & Sharma, S. K. (2005). Creating knowledge-based healthcare organizations. Hershey Penns: Idea Group Pub.